Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 8,401 reviews

Best price
guarantee
Novotel Sydney on Darling Harbour - Image 1
Novotel Sydney on Darling Harbour - Image 2
Novotel Sydney on Darling Harbour - Image 3
Novotel Sydney on Darling Harbour - Image 4
100 Murray Street, Darling Harbour, 2000 Sydney, Australia

Description

Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled City Skyline views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Telephone
Fax +61 2 9288 7189

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TERNARY RESTAURANT

Experience three unique dining concepts at The Ternary in one vibrant space – Asian Kitchen, Grill Kitchen, and Wine Bar – blending bold flavours, live cooking, and relaxed social dining in Darling Harbour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  8,401 reviews

Customer review rating 3.0/5

Margaret M. Families - Confirmed reviews ALL

Room was clean and quiet and bed comfortable. We had a family reunion with family coming from overseas and interstate and very disappointed that we were unable to reserve a table for 8/10 for either breakfast or lunch. One of our party had suggested a bigger get together to include our Sydney family but was unable to book anything for 18/20 people for lunch. This was a big disappointment and perhaps will cause us to look elsewhere for next time.

Greetings Margaret,, Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found your room to be clean, quiet, and the bed comfortable. However, I sincerely apologize for the disappointment you experienced in regard to your dining reservations. Our restaurant does accommodate group bookings, but availability can be limited during peak times. I appreciate your understanding and feedback, and I hope you will consider us again for your future family gatherings. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 5.0/5

Thomas S. Couples - Confirmed reviews ALL

Great

Customer review rating 3.0/5

Stephen W. Couples - Confirmed reviews ALL

Requested a car park down stairs with my platinum level by phone, was told yes all good but once arrived there were no notes on the system and had to ask. Customer Service or the lack of was terrible. The bed was so uncomfortable and needs an update. Won’t be staying there again as the first time we stayed was magical, this time was terrible

Greetings Stephen, Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologikse for the discrepancies you experienced with your parking request and the level of service you received, as we strive to provide a consistently high standard for all our guests. Additionally, I regret to hear that the bed did not meet your comfort expectations. Your comments are invaluable as they help us identify areas for improvement. We appreciate your loyalty and hope to have the opportunity to restore your faith in our hotel in the future. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 2.0/5

Leslie C. Families - Confirmed reviews ALL

Booked executive room darling harbour facing with bath but did not have a bath nor seemed to be darling harbour facing. My sister paid the same price and got much better room on higher floor. I asked for higher floor but was told nothing was available. Was offered better room on my last night but couldn’t be bothered moving. Was refunded $60 overall for lower standard room.

Thank you for taking the time to share your feedback. I am sorry to hear that your room allocation did not meet your expectations, particularly regarding the view, bath configuration, and overall consistency with the room type booked. I understand how disappointing this would have been, especially when comparing your experience with another room in the same category. I also regret that we were not able to accommodate your request for a higher floor at the time of check-in due to availability. While I am pleased we were able to offer an alternative room during your stay and provide a partial adjustment, I do understand that this did not fully resolve your concerns. Thank you again for your feedback. Veronika Hojdarova Operations Manager Novotel Sydney on Darling Harbour

Customer review rating 4.5/5

Agnes K. Families - Confirmed reviews ALL

Check in agent was very helpful and friendly, tried her best to speed up check-in as we have minors travelling with us. She tried her best to have our rooms upgraded even it was unavailable on the first night, which gives us more spaces with a bigger room.

Other web-users rate our hotel

  • 3,486 reviews 9.2/10 Location
  • 5,127 reviews 6.4/10 Room
  • 4,728 reviews 8.4/10 Service
  • 80 reviews 4.1/10 WiFi
  • 1,780 reviews 5.9/10 Cleanliness
  • 1,565 reviews 7.8/10 Food
  • 1,482 reviews 8.2/10 Breakfast
  • 258 reviews 2.2/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Darling Harbour