Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 9,238 reviews

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100 Murray Street, Darling Harbour, 2000 Sydney, Australia

Description

Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled City Skyline views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

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Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Telephone
Fax +61 2 9288 7189

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TERNARY RESTAURANT

Experience three unique dining concepts at The Ternary in one vibrant space – Asian Kitchen, Grill Kitchen, and Wine Bar – blending bold flavours, live cooking, and relaxed social dining in Darling Harbour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  9,238 reviews

TripAdvisor Rating  3.9/5  5,789 reviews

Customer review rating 4.5/5

Philip G. Friends - Confirmed reviews ALL

2 night stay to see a show and a day out in town

Customer review rating 5.0/5

Debra S. Families - Confirmed reviews ALL

We enjoyed our stay. Breakfast was great, staff easy to talk to, information about trains and getting around was much appreciated

Customer review rating 2.0/5

Krishna D. Families - Confirmed reviews ALL

Hello, I’m writing in relation to our stay at Novotel on the dates referenced above. We selected Novotel due to an emergency situation with our Airbnb booking from 25–29 Nov25, where the room failed to meet basic health and safety standards. After receiving no timely support from either the host or Airbnb—even until midnight—we were left with no choice but to urgently secure alternative accommodation. Given the distressing experience, we intentionally opted for a reputable, higher-rated hotel to ensure a safe, seamless, and family-friendly environment. Novotel, with its strong rating, appeared to be a suitable option. We initially spoke with Prakash, who advised us of room availability for two adults and one child at approximately 1300 AUD and guided us to contact reservations at 9 a.m. the next morning. We connected with Kitty, who provided genuine support throughout our stay, and we want to acknowledge and appreciate his professionalism. However, the room rate provided at booking was higher than what was communicated earlier. Unfortunately, several issues during our stay significantly impacted our experience: Lack of Responsiveness: Except for Kitty, staff engagement and responsiveness were consistently below expectations. Early Check-In Confusion: Despite receiving early check-in confirmation, we were denied upon arrival and ultimately had to reach out to Kitty again for resolution. Serious Cleanliness Failure: Upon entering the room, we discovered a large nail clipping left on the floor. This was not just unpleasant—it raised immediate and serious concerns about hygiene standards, housekeeping quality, and overall room readiness. Given that we booked Novotel specifically for peace of mind after a distressing experience, encountering such an unsanitary oversight was deeply unsettling and entirely unacceptable. Faulty Heating: The heating system was not functioning properly. Although housekeeping acknowledged the AC fan issue and provided portable fans as a temporary workaround, the AC was never repaired, nor were we updated regarding the promised alternative room. Basic Amenities: When we requested water—especially essential when travelling with a child—we were advised to purchase it. This was unexpected, given that complimentary water is typically standard in hotels of similar rating. Housekeeping Quality: During our three-night stay, housekeeping only made the beds. The room and bathroom were not cleaned properly at any point. Checkout Experience: At checkout, we raised all concerns with the receptionist, who appeared genuinely surprised. However, the only gesture offered was a complimentary coffee, which did not reflect the scale of the issues experienced. Overall Dissatisfaction: What was meant to be a positive and comfortable reset after a difficult Airbnb situation quickly became another source of stress. Impact on Our Son’s 13th Birthday: This trip was planned to celebrate our son’s 13th birthday—a milestone we wanted to make memorable for him. Instead, the series of issues across the stay overshadowed the occasion, turning what should have been a joyful celebration into a disappointing and stressful experience for our family. This emotional impact cannot be understated. Given that we communicated the severity of our prior situation at the time of booking, we expected a hospitality experience aligned with Novotel’s brand promise. Unfortunately, the service delivery fell well short of that benchmark and caused further stress during what was already a challenging time for us. In light of the above, we request a meaningful resolution. At a minimum, we believe a partial refund, service recovery credit, or equivalent compensation is warranted. We are seeking a fair and customer-centric outcome that reflects the service gaps, the impact on our stay, and the disruption to a family celebration. We trust that Novotel will review this feedback proactively and take appropriate action. Thank you, and we look forward to your prompt response.

Customer review rating 3.0/5

Tegan M. Families - Confirmed reviews ALL

The reception staff were amazing. Very helpful, the room was clean and spacious. However, the restaurant staff on friday night were rude, as we had booked for a group. The waiter had no idea was what happening, we had ordered a butter chicken and cheese& garlic naan, after waiting for over 45 mins for the naan to come out i was finished the butter chicken the waiter then told us it had already come out, I told her it hadn't, because why would I eat all the butter chicken and asknfor another one. She then spoke with the manager who said yes it had come out, however it hadn't. She then went back and it took another 10 mins to come out. One of the other waiters told us quite rudely that we couldn't move chairs from one table to another even thiugh we had booked two tables for our group for my 6 yearr old to sit next to her mum. I then said Can we sit at another table and raised her voice and said you can't here all these tables are booked. I would think for the amount of people staying there if your restaurant is booked the staff would be appropriately staffed.

Customer review rating 3.5/5

Kaitlyn H. Families - Confirmed reviews ALL

Long wait to check in. Booked 2 rooms for a large family group and were hoping to be placed together. Was told at Reception we were, then given keys for 2 rooms quite separated. Room service was great. Beds were very firm and quite sore the next day. Good Pillows though.

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Other web-users rate our hotel

  • 3,779 reviews 9.2/10 Location
  • 5,554 reviews 6.5/10 Room
  • 5,194 reviews 8.4/10 Service
  • 180 reviews 4.8/10 WiFi
  • 1,885 reviews 6.1/10 Cleanliness
  • 1,742 reviews 7.9/10 Food
  • 1,612 reviews 8.2/10 Breakfast
  • 525 reviews 8.5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.