ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 2,396 reviews

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Grasmarkt 100, Rue du Marché aux Herbes 100, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Breakfast buffet 6:3010 (weekends until 10:30 - we believe in beauty sleep)

  • Unbeatable location - right on Brussels' Grand Place

  • Direct access to Central Station

  • 'Green Key' certified

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

ST MICHEL

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,396 reviews

TripAdvisor Rating  4.0/5  3,914 reviews

Certificate of excellence 2025

Perfect location and attentive staff

TripAdvisor rating 5.0/5

Alicefreeman TripAdvisor review

Location of this hotel is perfect, staff are super friendly and accommodating. They interacted with my 3 year old and gave her sweets and high fives, nothing was too much trouble, thank you Rosa and Ramona!! Our room was a triple room, very spacious and spotlessly clean, we had a great view over toward the grand place. Overall a brilliant stay in a beautiful city, thank you again.

Dear Freeman, Thank you for your feedback. We are thrilled to hear your time at our hotel met your expectations so well. It’s wonderful that our team’s warm interactions with your family contributed positively to your stay. We take pride in ensuring our guests feel cared for, and we’ll gladly share your kind words with Rosa and Ramona. Clean, comfortable spaces are a priority for us, so we’re delighted you appreciated the room’s condition and the views of the Grand Place area. As a centrally located hub, we’re always happy to help guests make the most of their Brussels adventures. We hope the convenient access to local landmarks added extra ease to your explorations. We look forward to welcoming you back. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 1.5/5

Christine V. Solo - Confirmed reviews ALL

This was a solo trip for me. Here is my review: The mattress in my first room was horrible. It had an indentation on both sides, (kind of like when somebody sleeps in the same spot for many years). So it was impossible to sleep in the middle as that part was elevated.It was hard to get comfortable. I asked to switch rooms and while the mattress in that room was a little better, it did slant towards the top corner a bit. Other than the horrifyingly uncomfortable mattress, the room also had paint chips and looked like it needed an update. Or at least a fresh coat of paint. Despite all of this, the location is actually excellent and the hotel itself is nice and the staff are very friendly and helpful. If they get new mattress mattresses, I would consider staying again for sure. The fact that it’s located right by the train station is a huge bonus.

Dear Christine, Thank you for taking the time to share your review. We appreciate that you found our digital reservation system efficient for your solo trip arrangements. That said, we sincerely apologize that your experience fell short in some areas. We regret the discomfort encountered with the sleeping facilities and take note of your perspective on the accommodation standards and pricing value. We look forward to welcoming you back. Best wishes, Jurgen Van der Haegen, General Manager

Horrible mattresses

TripAdvisor rating 2.0/5

kiki_chiquita TripAdvisor review

The location is perfect. Staff are friendly. But the mattress is horrible. I’m not picky with mattresses but this was horrid. I had to change rooms because the mattress in the first room was dented so badly (body indent). The mattress in the second room was slightly better but not by much as it did slant to one side. I can’t believe how bad the mattresses are!! Clearly they need to be replaced. Also the room is showing its age. Chipped paint on the walls etc. I wouldn’t return to this hotel unfortunately. It’s a shame though because as I said the location is fantastic.

Dear Kiki Chiquita, Thank you for taking the time to review your recent stay at our hotel. We are glad our team members provided welcoming assistance throughout your visit. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret any inconvenience encountered with the sleeping arrangements and note your observations about the accommodation's upkeep. Nonetheless, we are pleased our central position near Grand Place offered convenient access to local attractions. We look forward to welcoming you back. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 2.0/5

Anthony H. Couples - Confirmed reviews ALL

In the heart of Brussels

Dear Anthony, Thank you for sharing your review. We’re pleased to know our central location served you well for exploring Brussels. We sincerely apologize that your experience fell short in multiple areas. While we aim to balance efficiency with guest comfort, we regret the disturbances during your stay and will review our room access protocols. Our reception team is typically available 24/7 to address concerns immediately, and we’ll reinforce this commitment through additional training. We do hope that you might consider visiting us again in the future. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 1.0/5

Hiba M. Families - Confirmed reviews ALL

The water supply was cut off during the day for two consecutive days without notice or any form of communication. When I asked the manager, he blamed the maintenance team for not informing him and that he wasn’t aware that maintenance people were working on the hotel pipes. I don’t know how a manager is unaware of who has access to a hotel he is managing. That is a security breach. This is mediocre to say the least. If a hotel cannot offer the basic contractual amenities to their guests, you should not be operating.

Dear Hiba, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of expectations. Our team takes all guest concerns seriously, particularly regarding facility maintenance and communication protocols. While we strive to maintain consistent service standards, we acknowledge the frustration caused by unexpected disruptions. Please know we have reviewed our internal notification processes to better coordinate with maintenance partners and ensure timely updates to guests. We hope that we are able to offer you an improved experience in the future. Kind regards, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 2,935 reviews 9.8/10 Location
  • 2,410 reviews 6.2/10 Room
  • 2,006 reviews 9/10 Service
  • 27 reviews 9.4/10 WiFi
  • 1,376 reviews 4.6/10 Comfort
  • 1,207 reviews 9/10 Breakfast
  • 859 reviews 7.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.