Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.8/5 1,387 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Secure paid underground parking garage with a 6.1ft/1.8m height clearance. EV charging station

  • Book meeting spaces for any occasion. Email dos@novotelnorthyork.com

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,387 reviews

TripAdvisor Rating  3.5/5  1,258 reviews

Good location

Customer review rating 3.5/5

B W. Solo - Confirmed reviews ALL

Adequate ... property needs some improvements and quality control on ordinary maintenance!! ROOM 1701, HVAC needs reconditioning, shower and sink drains partially clogged!!!!

Hi Brandon, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto North York. We’ve informed our maintenance and housekeeping teams about your comments. We are sorry to hear that your stay wasn't as expected. We value your business and would like to ensure your future stays are seamless and pleasant. Thank you again for your feedback. We look forward to the opportunity to provide you with a much-improved experience. Sincerely, Donique Daley Novotel Toronto North York

Well located and liked the underground parking

Customer review rating 4.5/5

Kristine Families - Confirmed reviews ALL

We were traveling for a hockey tournament. The location was close to the rinks and had a lot of food options close by. The parking was also convenient and secure.

Dear Kristine, Thank you for sharing your experience with us! We're delighted to hear that our location was convenient for your hockey tournament and that you found the nearby dining options and secure parking to be helpful during your stay. We hope to welcome you back the next time you're in the area, whether it’s for another tournament or a leisurely visit. If there’s anything we can do to make your next stay even better, please let us know. Warm regards, Michael Evans Assistant Front Office Manager Novotel Toronto North York

Great service and enjoyed the live band at dinner time.

Customer review rating 4.5/5

Lionel A. R. Business - Confirmed reviews ALL

I find the staff very helpful. It is very nice to have the nonacetic waters in the fridge. The waiters and waitresses are very good with the guests.

Dear Lionel A. R., Thank you for your kind words about your recent stay with us. We’re thrilled to hear that you found our staff helpful and attentive, and it’s wonderful to know that you enjoyed the water we provide in the fridge. Your compliments about our waiters and waitresses truly mean a lot to us, as they work hard to ensure our guests feel welcomed and well cared for. I will gladly share your feedback with the team, as it’s always encouraging to know their efforts are appreciated. We look forward to welcoming you back on your next visit to Toronto! Warm regards, Michael Evans Assistant Front Office Manager Novotel Toronto North York

Good Location

Customer review rating 2.0/5

Todd B. Business - Confirmed reviews ALL

The main concern during my stay was my keycard. Upon arrival, I was given a key card...ventured to my room and the key didn't work. Came downstairs and was given 2 keys this second time and was able to get into my room. Left for supper...when I returned, I was unable to get into my room so ventured back downstairs to get yet another key. I ended up carrying 2 keys with me as I did have to switch to one of the newer keys before my last day at the hotel. Not sure if it was the keys or the door scanner as it did seem to be an older door unit...?

Dear Todd, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience caused by the repeated issues with your keycard. This is certainly not the seamless experience we strive to provide for our guests. I understand how frustrating it must have been to repeatedly visit the front desk to resolve this matter. Rest assured, I have shared your comments with our maintenance team to investigate whether the issue lies with the keycards or the door lock mechanism in question. Ensuring that this does not happen again is our top priority. We value your input, as it helps us improve and deliver a better experience to all our guests. I hope we will have the opportunity to welcome you back in the future and provide you with a hassle-free and enjoyable stay. Warm regards, Michael Evans Assistant Front Office Manager Novotel Toronto North York

Great location, great stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Everything went well and was a nice relaxed stay

Dear Valued Guest, Thank you for your kind review! We're thrilled to hear you had a smooth and relaxing stay. We look forward to welcoming you back in the future. Warm regards, Michael Evans Assistant Front Office Manager Novotel Toronto North York

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Other web-users rate our hotel

  • 911 reviews 8.8/10 Location
  • 1,306 reviews 5.7/10 Room
  • 982 reviews 7.5/10 Service
  • 25 reviews 6.7/10 WiFi
  • 528 reviews 6.1/10 Cleanliness
  • 190 reviews 7.1/10 Breakfast
  • 158 reviews 1.3/10 Pool
  • 7 reviews 10/10 Sustainability

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