Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 4.0/5 1,194 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Secure paid underground parking garage with a 6.1ft/1.8m height clearance. EV charging station

  • Book meeting spaces for any occasion. Email dos@novotelnorthyork.com

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,194 reviews

Customer review rating 5.0/5

Brayden B. Couples - Confirmed reviews ALL

It was a nice stay. They made note of our celebration and the breakfast was much better then we would have guessed.

Dear Brayden, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

Customer review rating 3.0/5

Amy R. Families - Confirmed reviews ALL

We used the North Rose and City View rooms to get ready for our wedding. They were both very spacious and brought in lots of natural light. It was conveniently located, and our family/makeup team was able to park across the street using GreenP. A few complaints: 1. The contents of the room were dated and ratty. The couches were evidently old, the door frames were heavily scuffed, and the other furniture needed refurbishment. The toilet in the city view room took FOREVER to flush. 2. It took a lot of effort for the hotel to provide us with two longer tables required for my hair and makeup team. Originally, I was told no, but after my MIL went and spoke to them in person, our request was granted. When I got to the hotel, the staff assured me that the tables were in the room, but they were not. As a meeting centre and hotel, finding two tables shouldn't have been that difficult. 3. The staff was a little bit difficult to work with. I called down in the morning and asked for water to be sent up, but none arrived. We called back an hour later, and they said they never received a call. When my friend went to the front desk to order 20 bottles of water (there were 8 bridesmaids, 3 family members, and a hair and makeup team), they said, "Well, that's a bit dramatic, don't you think?" 4. I misplaced my ID's and credit card during the course of getting married. I called the housekeeping team once and left a message, but got no response. I also spoke to someone at the front desk, who assured me they'd call me back with an update, but I got no response. Luckily, they were found, but what if they weren't? Would I just have to keep wondering and calling to get an update? Overall, I'm glad we were able to have ample space and natural lighting during the morning of our wedding, but I won't be staying here again.

Dear Amy, Thank you for taking the time to share your experience. First, congratulations on your wedding. We are pleased that our North Rose and City View rooms provided the space, natural light, and convenient location you were looking for on such an important day. At the same time, we are disappointed to learn that several aspects of your stay did not meet your expectations. Your comments regarding the condition of the furnishings, the maintenance concerns in the room, and the challenges you experienced arranging the tables for your hair and makeup team have been shared with the appropriate departments for review. We are especially concerned by the service issues you described, including the missed water delivery, the communication surrounding your requests, and the response you received when ordering additional water bottles. This does not reflect the level of professionalism and hospitality we strive to provide. We also understand how stressful it must have been to misplace your identification and credit cards during such an important occasion. We apologize for the lack of timely follow-up regarding your inquiry and recognize the frustration this caused. We appreciate your feedback, as it helps us identify areas where we need to improve. While we regret that your experience fell short of expectations, we are grateful you chose our hotel for part of your wedding day and wish you all the best in this exciting new chapter. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada

Customer review rating 5.0/5

Jory F. Solo - Confirmed reviews ALL

I loved my visit (and extended visit) to this hotel. The rooms were spacious, clean, quiet, great bed, lovely view, most of the staff were very friendly and accommodating.

Dear Jory, Thank you for your wonderful review and for choosing to stay with us at Novotel Toronto North York. We are delighted to hear that you enjoyed your stay and found your room spacious, clean, quiet, and comfortable. Thank you as well for recognizing Babli. We will be sure to share your kind words with her, as we know she will be thrilled to hear that she made such a positive impression. We truly appreciate your recommendation and look forward to welcoming you back on your next visit. Kind regards, Rohil Bhattacharya Novotel Toronto North York

Customer review rating 2.0/5

Ylla M. Friends - Confirmed reviews ALL

Our stay was just okay. Little things throughout our stay did make it so that I wouldn’t stay here again. The location was nice and close to transit and many restaurants. Staff were friendly. Those are the only positive things I can think of. Our first room had a used towel left from the previous guest. Very minor mistake but I don’t know how housekeeping could have left it as it was the first thing I saw when I entered the bathroom. The hotel and rooms are a little run down. Might need renovations soon. We were given a new room that was the same. Beds are okay. We got in late that night and I forgot to leave the do not disturb sign out. At 8 am we got a knock for housekeeping and as I made my way to open the door she was already opening it. That has never happened to me. Also there are no latches on the door. Had I been travelling alone that would’ve made me change hotels. The wifi also never worked for all 3 of us. Never had that happen at a hotel. Just overall not a hotel I would stay at again. If I had seen a review like mine I probably would’ve chosen someplace else.

Dear Guest, Thank you for taking the time to share your feedback. While we are pleased to hear that you found our location convenient and our staff friendly, we are disappointed to learn that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the housekeeping oversights you encountered, including the towel left in your room and the housekeeping entry attempt early in the morning. We understand how concerning this experience must have been, particularly regarding your sense of privacy and security. Your comments have been shared with our housekeeping team for immediate review and follow-up. We also regret that the condition of the guest rooms, as well as the Wi-Fi connectivity issues, negatively impacted your stay. We recognize the importance of providing comfortable accommodations and reliable amenities, and we appreciate you bringing these concerns to our attention. Guest feedback is invaluable in helping us identify opportunities for improvement. While we regret that we did not provide the experience you expected, we appreciate your honest comments and will use them to improve our services moving forward. Thank you again for your review, and we wish you all the best in your future travels. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada

Customer review rating 3.5/5

Frances C. Families - Confirmed reviews ALL

Housekeeping in rooms was mediocre at best. Something missing or undone each day.

Dear Frances, Thank you for sharing your feedback. I am pleased to hear you enjoyed our convenient location, public spaces, and restaurant. However, I am sorry to learn that the housekeeping service did not meet your expectations during your stay. Your comments regarding the room cleanliness, towel replacement, water replenishment, and bathroom cleaning have been shared with our Housekeeping team for review. If you would be willing to share any additional details regarding what was missing or left undone each day, it would help us investigate and improve our service. Thank you again for your feedback. We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, Rohil Bhattacharya Sales Coordinator Novotel Toronto North York

Other web-users rate our hotel

  • 679 reviews 8.8/10 Location
  • 1,009 reviews 5.9/10 Room
  • 761 reviews 7.7/10 Service
  • 25 reviews 3.6/10 WiFi
  • 460 reviews 4.6/10 Comfort
  • 414 reviews 7.4/10 Cleanliness
  • 220 reviews 5.1/10 Value
  • 129 reviews 6.1/10 Breakfast

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