Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.9/5 1,115 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Secure paid underground parking garage with a 6.1ft/1.8m height clearance. EV charging station

  • Book meeting spaces for any occasion. Email dos@novotelnorthyork.com

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,115 reviews

TripAdvisor Rating  3.7/5  1,272 reviews

Terrible Customer Service

TripAdvisor rating 1.0/5

Michelle W TripAdvisor review

Terrible service, spoke to front desk, and emailed my concerns - ZERO response. I made a mistake and booked a night earlier than needed, was considered a “no show” and they gave our 2 double bed room away for the fri/sat night. But they had a solution, and gave my family a king with pullout, made it sound like I wasn’t being charged since they filled it Thurs night. If I’m being charged full price for 3 nights, I expect the room I paid for. My teenagers do not fit on a pullout couch. Yes it was my mistake, but something should have been done to accommodate us. If I had known I was being charged anyways, I would not have agreed to their “solution”. Parking was also a nightmare, our vehicle didn’t fit in the garage attached, and the hours of the garage across the street cost us a lot more than it should have.

Customer review rating 4.5/5

Esther W. Families - Confirmed reviews ALL

Our sports team was participating in a tournament in Ajax and we all stayed at Novotel. Age group was 12-13 year olds. The hotel staff was friendly and accommodating. Location was great. The rooms were small for a family of 5 but it was clean and modern. Check in/out was very easy and parking spots were spacious. Housekeeping response time was quick. There are only 3 things I think the hotel can improve on: 1 - We were only given 2 large bath towels and everyday we had to ask for 2 extra towels. I wish the front desk made a note to housekeeping to give us the 2 extra towels and save me the trip to the front desk. 2 - Barcode scanners at the parking is terrible - we had trouble scanning the barcode going in and out of the underground parking. 3 - Wifi was slow for watching youtube or netflix on our personal devices, sometimes it won't connect.

Dear Esther W., Thank you for taking the time to share your experience during your recent stay with us. We are pleased to know that you found our staff friendly and accommodating, and that our location and the cleanliness of your room met your expectations. We acknowledge your feedback regarding the towels. While we strive to provide adequate amenities, we understand that your experience could have been improved by more effective communication between our front desk and housekeeping. We appreciate your suggestion and will certainly take it into consideration for future improvements. Additionally, I apologize for the inconvenience you encountered with the parking barcode scanners and the Wi-Fi connectivity. Your comments have been noted, and we will review these issues to enhance guest satisfaction. Thank you once again for your valuable insights. We hope to welcome you and your team back in the future. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York

Customer review rating 4.0/5

Patrick C. Business - Confirmed reviews ALL

Checkin was an issue as my employer had sent in payment by credit card ahead of time. They did not accept the signature on the pre-paid form so i had to use my own credit card for the stay instead of the corporate card. The hotel did not try and resolve the issue at the time of initial booking as the form was sent in as required but not accepted due to the signature differences. They did not try and contact my employer who emailed them back to indicate that here signature had changed in the past few years. They did not follow up. the stay itself was nice, the bed was relatively comfortable and temperature was able to be adjusted to my personal comfort level.

Dear Patrick C., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Toronto North York. We appreciate your positive remarks about our location and amenities, and we are pleased to hear that you found the bed comfortable and the temperature adjustable to your liking. I would like to address your concerns regarding the check-in process. We apologize for the inconvenience caused by the issues with the prepaid credit card. Our policy requires that all signatures on payment forms match those on file, which can sometimes lead to difficulties if there have been changes. While we strive to communicate effectively, it appears we fell short in this instance by not following up with your employer to clarify the signature discrepancy. Your feedback is invaluable, and we will use it to improve our processes moving forward. Thank you once again for your understanding and for choosing to stay with us. We hope to welcome you back in the future. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York

Customer review rating 4.5/5

Tia L. Business - Confirmed reviews ALL

Kuga is the best!!!

Dear Tia L., Thank you for your kind words regarding our service and your special mention of Kuga. We appreciate your feedback and are delighted that your experience met your expectations. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York

Customer review rating 4.0/5

Sharon E. Families - Confirmed reviews ALL

Was traveling with a team for a weekend tournament. This normally involves bringing and storing food & snacks. The room was very comfortable and usable except that we could barely fit anything in the fridge and there was no freezer at all (for ice packs).

Dear Sharon E., Thank you for your feedback regarding your recent stay. We appreciate your comments about the room's comfort. We acknowledge the limitations of our refrigerator sizes, as they are designed to accommodate standard needs. Your input is valuable, and we hope to serve you better in the future. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York

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Other web-users rate our hotel

  • 712 reviews 8.8/10 Location
  • 1,026 reviews 5.7/10 Room
  • 772 reviews 7.6/10 Service
  • 23 reviews 4.7/10 WiFi
  • 474 reviews 4.5/10 Comfort
  • 428 reviews 6.7/10 Cleanliness
  • 232 reviews 5.3/10 Value
  • 129 reviews 6.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.