Novotel Zurich Airport Messe 4 stars

Customer review rating (ALL Rating) 3.6/5 837 reviews

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Novotel Zurich Airport Messe - Image 1
Novotel Zurich Airport Messe - Image 2
Novotel Zurich Airport Messe - Image 3
Novotel Zurich Airport Messe - Image 4
Lindbergh-Platz 1, 8152 GLATTPARK, Switzerland

Description

Hotel extras

  • Great location next to the airport, with a tram stop outside

  • All-day dining concept and a beautiful summer terrace

  • Stylish and contemporary rooms with all the modern amenities

  • Hotel sauna and fitness area with roof terrace

  • Fitness room with a sauna for complete relaxation

Our accommodation(s)

Hotel location

Novotel Zurich Airport Messe

Lindbergh-Platz 1
8152 GLATTPARK
Switzerland

GPS:47.425942, 8.559362

Telephone
Fax +41 44 829 99 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Take a break and indulge yourself in the GourmetBar at the Novotel Zurich Airport Messe. Enjoy a varied selection of regional and international dishes that regularly include seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  837 reviews

TripAdvisor Rating  3.5/5  1,499 reviews

Bad experience. Reception lady no friendly, locker no working, tv not working when I called room service no one picking call , I called reception she told technician not available. Over all bad experience

Customer review rating 0.5/5

Mathan S. Families - Confirmed reviews ALL

Bad experience. Reception lady no friendly, locker no working, tv not working when I called room service no one picking call , I called reception she told technician not available. Over all bad experience

Dear Mr S., Thank you for taking the time to share your feedback. We regret to hear about the challenges you faced during your stay at our hotel. We understand that a welcoming reception is crucial to setting the right tone for a guest's experience, and we apologize if you felt our service did not meet the warm and friendly standards we aim to uphold. Furthermore, we are sorry to hear about the locker and TV issues in your room. Your comfort and satisfaction are of the utmost importance to us, and it is clear we fell short in delivering on these during your visit. Additionally, we acknowledge that the lack of response from our room service and the unavailability of a technician are not reflective of the high-quality service we strive to provide. We will review these concerns with our team to ensure a seamless experience for our guests. We understand that every aspect of a guest's experience is important, and we sincerely apologize for not meeting your expectations on multiple fronts. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Monica Moya Amengual, Front office Manager

old

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

I stayed at this hotel over 10 years ago and it was very good .. I am very disappointed with the room this time very old and the whole floor is terrible had to check out early!

Dear Ms. n., Thank you for this great feedback of your recent stay. We are pleased that you had a very good experience with us over a decade ago. It is our aim to maintain and exceed such standards that our guests have fondly remembered. However, we are disheartened to hear that your recent stay did not live up to your previous visit. The comfort and satisfaction of our guests are our top priorities, and we regret that the state of the room and floor did not meet your expectations. Additionally, we understand the inconvenience caused by the heating and air-conditioning issues, for which we extend our sincerest apologies. Please know that we are currently in the process of a full hotel renovation to bring our facilities up to date and enhance the overall guest experience. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Monica Moya Amengual, Front office Manager

Very helpful staff

Customer review rating 4.5/5

Aadila Friends - Confirmed reviews ALL

The staff at the front desk were so just amazing!

Dear Ms. F., Thank you for this great feedback of your recent stay. We are thrilled to hear about your positive interactions with our front desk team. However, we are sorry to hear that your room was not refreshed on one occasion during your stay. We understand how important a meticulously prepared room is for our guests' comfort and satisfaction. Nonetheless, we are pleased that our location provided convenient access to the tram station, offering direct connections to the City-Center and ZRH Airport, and that our fitness centre and beautiful terrace enhanced your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Monica Moya Amengual, Front office Manager

Comfortable and cosy family room

Customer review rating 4.5/5

Sandeep B. Families - Confirmed reviews ALL

It was good experience to stay at Novotel with mum family. We all loved it. It would be good to have heater too as the room was little cold.

Dear Mr B., Thank you for your feedback. We're thrilled to hear that your stay at the Novotel Zürich Airport Messe was a memorable one. We are delighted that you and your family enjoyed the comfort of your room and the overall experience at our hotel, where we strive to provide a welcoming atmosphere for all our guests. Our family-friendly accommodations and convenient amenities, such as complimentary high-speed Wi-Fi and a diverse selection of TV channels, are designed to make every stay enjoyable. We note your comment about the room temperature and apologize for any discomfort this may have caused. Our rooms are equipped with air conditioning that can be adjusted by a slight degree to ensure our guests' comfort. We regret if this did not suffice during your stay and appreciate you bringing this to our attention. We hope we will have the opportunity to see you again in the future. Best regards, Monica Moya Amengual, Front office Manager

Disappointing Experience for the Price

Customer review rating 1.5/5

Jm Families - Confirmed reviews ALL

I recently stayed at a hotel for one night, paying 150 CHF, and unfortunately, my experience was far from satisfactory. Considering the cost and the reputation of the hotel brand, I expected a seamless and pleasant stay, but it fell short in multiple aspects. Firstly, upon arrival, the receptionist struggled to find my booking in their system despite me providing the details of the booking. After a few minutes of back-and-forth, they eventually located the reservation. The check-in process took approximately 10 to 15 minutes, even though we were the only customers at the reception. To add to the inconvenience, I was informed that an additional city tax payment was required, despite my confirmation clearly stating that all taxes were included in the price at the time of booking. This unexpected charge was both frustrating and unprofessional. When we finally received our room key card, it didn’t work on the first try. I had to return to the lobby to have it reprogrammed, which was another unnecessary hassle. The issues continued once we entered the room. The bathroom exhaust fan was not working, even with all switches turned on. There were also visible stains on the toilet seat, which was unacceptable for a hotel of this caliber. Additionally, the alarm clock was inoperable due to visibly damaged wires, a detail that should have been addressed by the staff beforehand. I have photos as proof for the above issues. Overall, the experience was disappointing and fell far below the standard I would expect from such a reputable brand. For the price I paid, I expected better service, properly maintained amenities, and a more professional handling of the booking process. I hope the management takes this feedback seriously and works to improve their service and facilities for future guests.

Dear Mr M., Thank you for taking the time to share your feedback. We regret to read about the challenges you encountered during your stay with us. Our goal is to provide a swift and accurate check-in process, and it seems we did not live up to this standard. We apologize for the inconvenience caused by the city tax issue and the difficulty with the room key card. Moreover, we understand the importance of a well-maintained room and are disheartened to hear about the bathroom exhaust fan and the cleanliness concerns you mentioned. We strive to provide impeccable rooms and regret that we did not meet your expectations. Finally, the condition of the amenities, such as the alarm clock, should always be in perfect working order, and we apologize for this oversight. We value the feedback of our ALL - Accor Live Limitless members highly and are disheartened that we did not provide the level of recognition you deserve. Please accept our sincere apologies for the shortcomings you experienced. We are taking your comments seriously and are committed to enhancing our service and facilities. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Monica Moya Amengual, Front office Manager

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Other web-users rate our hotel

  • 600 reviews 8.9/10 Location
  • 866 reviews 4.5/10 Room
  • 712 reviews 7.6/10 Service
  • 21 reviews 8/10 WiFi
  • 445 reviews 2.9/10 Cleanliness
  • 338 reviews 4.4/10 Comfort
  • 279 reviews 3.9/10 Vibe
  • 253 reviews 5.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.