Novotel Athenes 4 stars

Customer review rating (ALL Rating) 4.1/5 2,057 reviews

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4 Michail Voda Str, 104 39 ATHENS, Greece

Description

Hotel extras

  • Rooftop pool with breathtaking 360° panoramic views of Athens and the Acropolis

  • Just 5 minutes' walk to the metro, with direct access to Athens Airport and Piraeus Port

  • Indoor parking and fully equipped fitness center for your convenience

  • Onsite dining with a variety of Mediterranean and international cuisine

  • Congress hotel featuring 8 ergonomic meeting rooms (10620 sq.m.), hosting up to 1,300 guest

Our accommodation(s)

Hotel location

Novotel Athenes

4 Michail Voda Str
104 39 ATHENS
Greece

GPS:37.989586, 23.724928

Telephone
Fax +30 21 0820 0777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,057 reviews

Customer review rating 4.5/5

Ying H. Families - Confirmed reviews ALL

Correct.

Customer review rating 0.5/5

Branko D. Business - Confirmed reviews ALL

You charged me while I could not come last minute

Customer review rating 1.0/5

Konstantina S. Business - Confirmed reviews ALL

I have read many reviews focusing on the hotel's location, but my main issue was hygiene (rather the lack of it). The 5th floor corridor smelled very unpleasantly like sth resembling used frying oil. That same smell was also in my room. Despite keeping the windows open, it persisted. Also the carpeted floor looked absolutely disgusting with stains, and other unidentifyable trash. Bathroom did not look that clean either. I highly doubt the toilet was disinfected. Furniture and room decor looked antiquated and dusty. I genuinely couldn't get over the smell, so after a night of poor sleep, I left without even having breakfast. Bonus minor gripe (compared to the aforementioned): at check in the receptionist gave no basic information, as is the standard in hotels i.e. regarding, breakfast times and location, how to connect to the Wifi, gym times and location. The guest should not have to jump through QR code hoops to figure those things out.

Customer review rating 0.5/5

Michele Families - Confirmed reviews ALL

Awful experience, below the quality bar of Novotel. The hotel moquette and linen were not very clean, and we found bed bugs in bed after our first night. Due to allergy reactions, we experienced skin rush and my family and I are currently being visited by a dermatologist back home. While the hotel immediately offered a room change, we had to chase the property TWICE to receive a refund. The hotel management was not present during our stay, nor ever replied to our queries, letting everything in the hand of the receptionists. The hotel area was also not safe at night, so we always relied on taxis. I understand that accidents may happen, but it is the first time I experience an unprofessional treatment at an All Accor property. I will never come back to Novotel Athens.

Customer review rating 2.0/5

Sumedh M. Solo - Confirmed reviews ALL

My experience doesn’t represent my overall experience with the hotels under the ACCOR umbrella. Getting there was easy, check-in was smooth, the room and general facilities are all in good order. The staff was courteous except one. I can deal with sub-par infrastructure (which isn’t the case), but a lack of mutual courtesy, I can’t. I noticed a dull, humming noise from the walls in my room when I decided to call it a night. Upon calling the front-desk and explaining the situation, the response I got was: “So?” The apathetic and confrontational conduct of that one staff member ruined the stay. They changed the room and said “what else can I do here? Do you have a personal problem with me?”. They would stare at you without any acknowledgement/reciprocation of you greeting them whilst walking out for a breath of fresh air outside. The general manager was patient, courteous and understanding of the feedback from this experience. He’s the kind of the person who upholds the standards of hospitality. I appreciate him and I hope this matter is looked into. The hotel, staff (all but one) and the services are excellent.

Dear Sumedh M., Thank you for taking the time to share your detailed feedback. We are glad to hear that your overall experience with the hotel, facilities, and most of our staff met your expectations. We sincerely apologize for the behavior you encountered from the one staff member. This is not reflective of the standards we uphold, and we appreciate you bringing it to our attention. We are pleased that our General Manager was able to address the situation with patience and courtesy. Your feedback will be reviewed carefully to ensure that such incidents do not happen again. We truly value your loyalty to the ACCOR family and hope to have the opportunity to welcome you back, providing an experience that fully reflects the high standards you expect and deserve. Kind regards, P.SIMINTZIS, Novotel Athens Team

Other web-users rate our hotel

  • 1,065 reviews 5.6/10 Location
  • 1,419 reviews 5.9/10 Room
  • 1,286 reviews 8.1/10 Service
  • 59 reviews 1.9/10 WiFi
  • 736 reviews 7.9/10 Breakfast
  • 604 reviews 4.9/10 Cleanliness
  • 586 reviews 4.2/10 Comfort
  • 400 reviews 5.5/10 Amenities

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