The parking was excellent. However the room was not clean and extremely out dated. The bathroom particularly was well below standards

Family stay. Rooms good for the price with spacious veranda but don’t expect Acropolis views. Some staff very friendly others too busy to acknowledge you. Konstantinos very good but bar lady not so good.Area typical Athens a bit scruffy but interesting and good food options nearby. Walking distance to most desirable tourist features. Watch out for the top restaurant pool area closures as this was the main reason we booked only to be informed seasonal closed a week earlier.

Hotel is nice, rooms are excellent. However, I am disappointed as I booked the hotel, looking at the pictures of roof top swimming pool and nowhere hotel is disclosing that it is closed. But to our surprise when we landed and tried to access the swimming pool, we came to know about this. It’s mis-selling and I would have known this, I would haven’t booked. Stay was ruined because of this. Shame. Further, there is nothing for kids to do, Waiters are quite rude specially the guy with moustache and he never wears his name plate and the senior lady at bar. Shuttle can accommodate only 10 passengers so essentially only 2 families can go and driver don’t do the multiple rounds. I am first time disappointed with Novotel. Stayed in Prague, Glasgow, India etc.

Excellent. Generous upgrade for all accor members

1. They allocated very bad room . They allocated in first floor end of the floor room. Electric panel sounds were there all time.

Stergios from front desk. He is very helpful

Location wise it’s ok. But place seems to not old. Aisle carpet should be changed as they smell bad.

Hotel rooms were small but functional. We wanted to visit the rooftop bar for drinks/dinner but it was locked and unstaffed on a Saturday night which was disappointing. Food in restaurant was average but the staff there were very attentive.

Very good desk staff. No air conditioning. Surrounding area not great.

Staff were friendly. But room was very run down. One light not working, light shades in bathroom cracked. Carpet nearly bare. The restaurant being in the open was quite cold and draughty at times. And it didn't do much Greek food.

It was an average stay. Novotel brand is supposed to be a good brand and usually a 4 stars rating hotel. For the stay, it was an average experience, and not worth the money that have to be paid. Carpets are dirty, pillows and bed need newal, the room can be brighter and cleaner. The staffs are fine and helpful, and the breakfast is satisfactory.

The staff were very friendly and helpful but the room was is a very poor condition. The carpet had various stains and certainly not somewhere you would walk barefoot. Both lighting armatures in the bathroom were broken a long time ago as you could see residue inside. This was very far from the expectation of a Novotel residence. Walking from the hotel with family did not feel very pleasant.

More or less standard Novotel room, fully sufficient to stay for a few days. Good breakfast.

The area around the hotel is really degraded and unsafe (not ideal with small kids). The "family" room was really small (ok for a short stay). No particular upgrade with the Gold profile. I booked my room in advance expecting to get a better price, to discover that on the day of our arrival the price was almost half... The opening time of the swimming pool is ridiculous (10:00 to 17:00) we had to choose between visiting the city and the pool (we chose the city).

The staff were friendly and helpful and my suite was nice. Unfortunately the neighborhood is shabby. Lots of trash and shuttered businesses with graffiti. The breakfast was not good. Very little actual cooking and too much reheating of prepared foods

We arrived as late as possible from cruise ship so we could go access our room that was pre- booked 11 am check in. We expected that we would have to wait for a little time, but were told that we would have to wait until later in the day. That was not satisfactory, and after stating that we had booked that hotel for the early check in, we were given a room at 11 am. Apart from that instance, the rest of our stay was adequate. The room was clean, although for a four star hotel, the carpet was past its best and the paint work was grubby looking. The pillows smelt faintly of cigarette smoke and were lumpy. If the sheer curtains were meant to be beige, that's ok. If they were meant to be white - they aren't any longer. The shuttle bus to the centre of Athens is a great service.

The rooms seemed very worn and had signs of moisture damage all over. The walls might as well not have been there at all since I could hear both the noise from inside and outside of the hotel. The shuttle bus was useless and the pool also only seemed like it was there to actually go to a 4 star hotel. The opening hours makes it useless and even when we were able to make it to the pool it was closed the first day since it rained? And the second day it was open even though it rained so it made no sense at all the woman who was supposedly a lifeguard seemed like she didn’t want to deal with people using the pool so she closed it the first day and then maybe was told to open it the second day but still no sense at all. The balcony made a horrible hauling sound due to the wind and after the rain water came into the room. Just in general seemed like a rush job. The area was horrible. I literally saw someone smoking meth or something on the way to the hotel from the station so it was also a hard first impression. They say they have a restaurant. Personally, I never saw it open. We had to order food from outside of the hotel which I feel shouldn’t be an issue for a 4 star hotel. There was left a welcome snack on the first day which was nice, the only problem was it had melted all over the table so it was all sticky so that was also a nice issue to have to deal with on arrival. We just had a horrible time, not sure if it was just unlucky but it sure did suck.

stayed at Novotel Athenes on two separate occasions, October 5–7 and October 12–13, 2026, and unfortunately, both experiences raised serious concerns about the hotel’s cleanliness, hygiene standards, and responsiveness to guest feedback. Unacceptable Room Cleanliness – Even After Raising Concerns During my first stay (October 5–7), I found the room to be exceptionally unclean and well below the standard I would expect from a four-star hotel operating under the Accor brand. I brought these concerns directly to the hotel’s check-in team and specifically requested that, for my return visit on October 12, I be assigned a properly cleaned room. I was not asking for an upgrade, special treatment, or additional amenities. I simply wanted a clean room. Disappointingly, the room provided during my second stay was in even worse condition than the first. This was particularly frustrating because management and staff had been given advance notice of the issue and an opportunity to address it. Yet, the basic standards of cleanliness were still not met. Concerning Restaurant Hygiene Practices Unfortunately, the problems extended beyond the guest rooms. During my visits to the hotel’s restaurant, I observed several concerning hygiene issues: * Dirty cutlery on dining tables: Cutlery that was visibly unclean had been placed on tables for guest use. I have photographs documenting this. * Questionable beverage equipment handling: I witnessed a staff member replacing the water bottles connected to the juice dispensing machines. During this process, the attachments used by the machines to draw water from the bottles were left hanging down and were physically touching the floor. The latter observation is particularly troubling from a food hygiene perspective. Components involved in dispensing beverages should be handled in a sanitary manner, and contact with the floor presents an avoidable contamination risk. These are not minor cosmetic issues. They concern fundamental standards of cleanliness and sanitation that should be non-negotiable in any hospitality establishment, particularly one associated with an internationally recognized hotel group. Failure to Address Previously Reported Issues What makes this situation especially disappointing is that I proactively raised my concerns following the first stay. The hotel had a clear opportunity to improve the experience during my return visit. Instead, the room conditions were worse, leaving me questioning the adequacy of the property’s housekeeping oversight and quality control. I generally expect a predictable standard of cleanliness and professionalism when choosing a hotel under a globally established brand such as Accor. Unfortunately, my experience at Novotel Athenes fell significantly short of those expectations. Clean rooms, sanitary dining equipment, and proper hygiene practices are basic requirements—not premium services or special requests. Based on these two stays, I cannot recommend this property without substantial improvements to its housekeeping, restaurant sanitation, and response to guest feedback.

Friendly staff, rooms were OK but it’s a bit noisy