Chère Laura, Merci de partager vos impressions avec nous. Nous sommes ravis que vous ayez apprécié le confort et l’atmosphère de votre chambre, ainsi que la modernité de notre établissement récemment rénové. Cependant, nous regrettons que votre parcours de réservation n’ait pas été à la hauteur de vos attentes. Nous prenons votre remarque en considération. Enfin, nous sommes touchés par vos mots sur l’accueil que notre équipe vous a réservé. Cela nous encourage à continuer dans cette voie. Nous espérons avoir l’opportunité de vous revoir pour un bien meilleur sentiment. Bien à vous, Jill Brouwers, Customer Service

Dear Angelioue L., Thank you for your lovely review! We’re delighted to hear that you appreciated the cleanliness of your room and enjoyed our varied breakfast. We hope to welcome you back for another pleasant stay! Kind regards, Jill Brouwers, Customer Service

DearJordan G., Thank you for taking the time to let us know about this. We’re very sorry to hear about the confusion with your reservation and the fact that both amounts appear to have been charged. We completely understand how frustrating and concerning this must have been, especially after being told at reception that the original booking had been cancelled. We would really like to look into this properly for you. Could you please contact us at se… and include your booking details and, if possible, the information regarding both transactions? This will allow our team to investigate what happened and assist you as quickly as possible. Our apologies again for the inconvenience and uncertainty this situation has caused. Kind regards, Jill Brouwers, Customer Service

Chère Lorie, Merci pour ces commentaires constructifs. Aujourd’hui, nous avons acquis une certaine expérience en matière de correspondance internationale, selon notre attention. Nous sommes désolés que le stationnement vous ait causé des désagréments. Un membre du personnel est toujours présent, même le soir et la nuit, pour vous aider. Si vous rencontrez le moindre problème lors de votre prochain séjour, n’hésitez pas à nous appeler afin que nous puissions intervenir immédiatement et vous apporter notre aide. J’ai hâte de vous revoir pour une expérience irréprochable. Jill Brouwers, Customer Service

Cher Christophe, Nous vous remercions pour votre commentaire. C’est un plaisir de savoir que votre séjour chez nous a répondu à vos attentes. Nous sommes particulièrement heureux que toute la famille ait apprécié le confort de nos lits Sweet Bed®, conçus pour des nuits reposantes après les aventures au parc Efteling. La satisfaction de nos hôtes reste notre priorité absolue. Concernant les équipements de la chambre, nous prenons bonne note de votre remarque. Notre équipe reste à disposition pour étudier les possibilités d’amélioration tout en respectant notre concept d’hôtellerie accessible. Ravi également que notre emplacement central vous ait permis de découvrir facilement Amsterdam et Kinderdijk. Notre situation privilégiée près des axes routiers facilite en effet les escapades touristiques en famille. Ce serait une joie de vous revoir parmi nous. Bien à vous, Jill Brouwers, Customer Service

Dear Ms. K., Thank you very much for your wonderful review. We are delighted to hear that you had such a comfortable and enjoyable stay with us. It is especially rewarding to know that you appreciated the cleanliness and comfort of your room, the peaceful atmosphere of the hotel, and the convenience of our restaurant. Your kind words about our team mean a great deal to us. Providing friendly, efficient service with a smile is exactly what we strive for, and we are thrilled to hear that all of our colleagues contributed positively to your experience. We are also pleased that you found the self-check-in process easy to use and that every aspect of your stay met your expectations. Thank you once again for your recommendation and for choosing ibis Tilburg. We hope to have the pleasure of welcoming you back during your next visit. Ganna El Khatib, Customer Service

Dear Sylvie, Thank you for your kind review! We’re delighted to hear that you enjoyed your clean and spacious room and received a warm welcome from our team. We hope to welcome you back again soon! Kind regards, Francisco, Customer Service

Dear Alain, Thank you for your kind feedback. We’re glad you like the new style of the hotel and appreciate your kind words about our team. We hope to welcome you again soon in our fully renewed hotel! Kind regards, Francisco, Customer Service

Dear Esteban, Thank you very much for your wonderful and detailed feedback. We’re delighted to hear you enjoyed your stay, from the comfortable and bright room to the restaurant, breakfast, and the overall facilities. It’s also great to know you appreciated the TV options, parking, and our team’s efforts in communication and service. Our staff members will be very happy to read your kind words. We truly value your feedback and hope to welcome you again in the future in our fully renewed hotel! Kind regards, Francisco, Customer Service

Dear Florine, Thank you very much for your wonderful review and perfect scores. We are delighted to read that you enjoyed your stay with us and appreciated the spacious and clean room, the breakfast area, and the small in-room extras such as the kettle and coffee pads. Your kind words regarding our reception team are especially appreciated and will certainly be shared with the colleague involved. We truly look forward to welcoming you back in the future. Jill Brouwers, Customer Service

Dear Mohamed, Thank you for this high rating. We are delighted to hear your family felt welcomed by our team during your stay. Their dedication to creating a warm atmosphere is something we take great pride in. We look forward in welcoming you back soon! Jill Brouwers, Customer Service

Dear Aurore, Thank you for your wonderful feedback. We’re delighted to hear that you appreciated the friendliness of our staff, the comfort of the rooms, and our location. We’re very pleased you had an enjoyable stay with us and hope to welcome you again soon. Best wishes, Francisco, Customer Service

Dear Cyril D., Thank you very much for sharing your feedback with us. We are pleased to hear that you found the hotel clean and well maintained despite the ongoing renovations, and that your room met your expectations overall. It is also great to see that you were satisfied with the booking experience, our team, and the value for money, and that you would recommend us. At the same time, we are sorry to read that noise from the restaurant ventilation system affected your sleep. We understand how important a quiet environment is, and your comment has been shared with our technical team for review and possible adjustment. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back for an even more comfortable stay. Jill Brouwers, Customer Service

Dear Michel, Thank you for your kind feedback! We’re glad you were able to secure a room, even during such a busy period. We appreciate your understanding regarding the works—these are part of our expansion with 104 additional rooms, and we’re excited about the improvements this will bring. We look forward to welcoming you back again soon! Kind regards, Francisco, Customer Service

Dear Laurent, We are sorry to read that your stay did not fully meet your expectations, particularly regarding the cleanliness of your room upon arrival. This is not the experience we aim to deliver, and we understand how disappointing this must have been for you. Your comments have been taken seriously and addressed with our team to ensure this is improved going forward. We also appreciate you highlighting your other experiences, such as the booking process, WiFi, sustainability efforts, and breakfast selection. It is good to see that several aspects of your stay were positively experienced. Regarding the welcome drink, thank you for bringing this to our attention. This gesture is indeed intended for all guests, and we are sorry that this was not clearly communicated or correctly handled during your stay. This has been discussed internally with the team to ensure consistency and clarity in the future. Your feedback is genuinely valued, and we hope to have the opportunity to welcome you again for a more seamless and enjoyable experience. Jill Brouwers, Customer Service

Dear Bruno, Thank you very much for your wonderful review and perfect score. We are truly delighted to hear that you had such an excellent stay and that you experienced a warm and friendly welcome from our team. It is especially nice to know that your room was spotless and that you enjoyed all aspects of your visit, including breakfast and our sustainable initiatives. Your kind words about our reception team mean a lot to us and will be shared with them with great appreciation. We hope to have the pleasure of welcoming you back again. Jill Brouwers, Customer Service

Dear Stephan, Thank you very much for your kind review! We’re delighted to hear that your stay was great as usual. We truly appreciate your continued trust in us and look forward to welcoming you back again soon. Kind regards, Ganna El Khatib, Customer Service

Dear Fabien C., Thank you for sharing your feedback. We are glad to hear that you had a good stay overall. Regarding the temperature in your room and bathroom, we would like to clarify that all our rooms are equipped with heating. If a guest ever needs assistance to adjust it, our reception team is always happy to help. We apologize for any inconvenience you experienced and appreciate your comments, as they help us improve our service. We hope to welcome you back in the future for an even more comfortable stay. Kind regards, Ganna El Khatib, Customer Service