Dear Rodolphe R., Thank you for taking the time to share details of your recent visit to our hotel. We are pleased that you value the ALL loyalty programme and would recommend it to others. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. The culinary services you experienced fell short of the standard we aim to provide, and we regret that your meals left you disappointed. Your recognition as a Diamond member is important to us, and we apologize that you did not feel truly valued during your time with us. Nonetheless, your continued loyalty means a great deal, and we are glad the programme remains a highlight of your travels. We hope you will consider staying with us again in the future. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Abdelhadi, It was a pleasure to receive this kind review of your time with us. We are glad to know you enjoyed each moment of your stay, from the welcome touches to the comfortable family atmosphere. Our team truly values your recognition, especially your praise for Mr Said at breakfast. It is wonderful to hear that our welcome drink, amenity, and efforts to make loyalty rewarding all made you feel right at home. We always want our guests to start and end their stay with a smile, and your words encourage us to continue delivering friendly and genuine service. We would be delighted to welcome you back on another occasion. All the best, Elodie van der Waal, Front Office Supervisor

Dear Richard, Thank you for positively reviewing your visit. We are delighted that you and your family enjoyed your time at Novotel Rotterdam Brainpark. Our team is grateful that you found booking with us straightforward and that the service, especially during your welcome, made a difference to your stay. It is wonderful that you value our ALL Accor loyalty programme and would recommend us to others. We are pleased your experience with us stands out as a positive memory of your family trip. We hope to have the occasion to welcome you back. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Benjamin, Thank you for choosing our hotel and for sharing your review. We are delighted that you found our parking convenient and that the air conditioning in your room made your stay comfortable. Our team is glad you appreciated the little touches in the corridor and found our mini market on the ground floor useful for your family trip. However, we are sorry if the room features did not fully meet your needs. The windows on higher floors are secured for safety reasons, yet we aim to create a comfortable environment with individually controlled air conditioning. Nonetheless, we are pleased our quick check-in and check-out processes made things easier, and our team gave you a warm welcome. We value your kind words about our staff. We look forward to welcoming you again soon. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Daniel, Thank you for sharing such a valuable review. We are delighted that you enjoyed your stay and found great value in what we offer. Our team is glad you felt welcomed from the start and that our staff was available whenever you needed assistance. We appreciate knowing that your Platinum status benefits met your expectations, and that you enjoyed the high level of cleanliness in your room. Our team is also thrilled to hear your positive feedback about the ALL Accor loyalty program. Thank you as well for highlighting the friendly service at arrival, which is something we care about deeply. It would be a pleasure to welcome you back on a future occasion. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Guy, Thank you for your honest feedback. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Our team understands the importance of comfort and consistency when it comes to housekeeping. The experience you describe does not reflect the high standard we strive to provide for every guest. Furthermore, we regret that you did not find the service and value to match your expectations, as we always aim to offer a welcoming environment and competitive rates for families staying in Rotterdam. Your comments about cleanliness and value have been noted for our attention. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Alice, Thank you very much for your feedback. We are so pleased you found your stay with family enjoyable and felt at ease in our rooms. It's great to hear our location and the welcoming support from our team, especially during mealtimes, helped make your visit memorable. Your recognition of our staff and loyalty program is very much appreciated. Our goal is always to provide a setting where families can relax and feel at home. We do hope to welcome you back in the future. All the best, Elodie van der Waal, Front Office Supervisor

Dear Gerald, Thank you for sharing such a valuable review. We are delighted you appreciated the warm welcome and expert assistance provided by our reception team, especially Zoé. Our team is always happy to be able to offer a room on a higher floor and make you feel comfortable. We are also pleased you enjoyed the quality of your room and bathroom. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We recognize you experienced difficulties with booking, and that some elements of our food and beverage service and in-room entertainment did not entirely meet your needs. We further regret the terrace was not available during the evening hours. We will review your impression of our breakfast and bar service internally, and we appreciate your honesty regarding these areas. Nonetheless, we are glad you found our location convenient, with public transport links making it easier to access Rotterdam. Our hotel team values your feedback and is grateful you found several aspects of your stay enjoyable, including your upgraded accommodation. We hope that we have the pleasure of welcoming you back. With very best wishes, Elodie van der Waal, Front Office Supervisor

Dear Eric, Please accept our sincere thanks for this kind feedback. We are glad your recent visit was so enjoyable and that our team and services made things straightforward for you. It matters to us that you found the booking process and our staff welcoming. We appreciate your enthusiasm for our loyalty program and are happy you felt valued during your stay. Our team always aims to make each visit smooth and personal. We look forward to seeing you again on a future trip. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Kristell, Thank you for writing a review. We sincerely regret the shortcomings you experienced regarding cleanliness standards and technical aspects of your stay. Our daily housekeeping protocols include thorough attention to all room areas, and we will reinforce this with our team. While our free high-speed WiFi typically performs reliably, we will investigate this isolated incident. Please know our staff is always available to address any concerns immediately during your stay. We hope to have the opportunity to welcome you again and provide you with a much warmer experience. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Kamel, Thank you for taking the time to share details of your recent visit to our hotel. We’re grateful for your positive remarks regarding our hospitality services and smooth operational processes during your stay. That said, we regret that you were disappointed with the hotel’s location and with the bathroom amenities. We understand that having to collect certain items from reception may have been inconvenient, and we appreciate your feedback regarding the slippers as well. We take all guest comments seriously and will share your remarks with our team as we continuously work to improve our services and provide a more comfortable experience for our guests. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Jean-Philippe, Thank you for reviewing your visit to our hotel. It’s great to hear your experience at our hotel met your expectations overall. We’re glad our accommodation and dining options contributed to your family’s comfort. The combination of spacious rooms and fresh breakfast choices often gets praised by traveling families. Still, we take note of your departure experience and will remind our team to maintain attentive service until the final moments of every stay. Finally, your mention of our staff’s listening approach truly motivates us. We train our team to anticipate guests’ needs while remaining approachable. We all hope we have the pleasure of seeing you again. Best regards, Twan Trapman, Front Office Supervisor

Dear Luis, It is rewarding to receive this kind review. We are delighted your stay at Novotel Rotterdam Brainpark met all expectations. It’s wonderful to know our team provided such a warm welcome and took care of your needs with genuine attention. We’re equally pleased you found your room comfortable and enjoyed its pleasant atmosphere. Your kind words for our reception and housekeeping teams will be shared with pride. We look forward to seeing you in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Beste gast, Hartelijk dank voor het delen van uw ervaringen. We zijn blij dat u een fijn verblijf heeft gehad. Graag verwelkomen we u in de toekomst opnieuw. Met vriendelijke groeten, Elodie van der Waal, Front Office Supervisor

Dear Dominique, Thank you for taking the time to share your opinion with us. It’s rewarding to know our reception team provided a warm welcome during your stay. That said, we regret the service inconsistencies you experienced elsewhere. Our team aims to resolve room requests promptly and maintain clear communication about amenities. We’ve reminded all departments about our protocols for immediate guest assistance. Your recognition of our hotel’s fundamental comforts is valued. We maintain multiple breakfast stations to accommodate different preferences and dietary needs throughout the morning hours. We hope we can provide you with an improved stay in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear H., Thank you for taking the time to share your feedback. We are delighted to hear you had such a positive experience during your family visit. It’s wonderful to know our convenient location served as a great base for exploring Rotterdam. We’re equally pleased the Accor ALL App made your booking seamless and that our Silver loyalty benefits enhanced your stay. We look forward to seeing you again on a future trip. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Sylvain, It was a pleasure to receive this kind review of your time with us. We’re thrilled you enjoyed your experience at our hotel. Your kind words about our team, accommodations, and location motivate us to keep delivering thoughtful hospitality. The ease of your booking process as a valued loyalty member adds to our commitment to seamless stays. Knowing our parking facilities and central position contributed to your positive trip makes us proud. Every detail, from room amenities to staff interactions, aims to create moments worth remembering. We look forward to welcoming you back. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Loraine, Thank you for taking the time to share your feedback. We’re glad your room met your expectations and our team provided a welcoming experience. However, we regret the breakfast did not meet your standards. We value your input and will use it to improve. Our location near Kralingse Zoom metro station allows quick access to Rotterdam’s highlights, and we hope you enjoyed exploring. We look forward to welcoming you for another pleasant holiday. Best wishes, Twan Trapman, Front Office Supervisor

Dear Helena, Thank you very much for your feedback. We are pleased to know that the cleanliness of your room contributed positively to your stay. That said, we sincerely regret that some aspects of your experience did not meet your expectations. Our culinary offerings aim to provide a balance of quality and value, and we will certainly review your comments regarding the evening menu to enhance future guest experiences. Nonetheless, we are delighted that our convenient location near key business hubs and transport links added comfort to your visit. We look forward to welcoming you back on another occasion in the future. Kind regards, Elodie van der Waal, Front Office Supervisor