Dear Florent, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. Your support of our loyalty program is truly valued and motivates our team to keep enhancing member benefits. We apologize for the environmental factors that impacted your rest. Our location brings both convenient access to Tilburg’s attractions and occasional lively surroundings. Should any future stays be affected by external elements, our night staff can suggest alternative solutions immediately. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Katja, Customer Service

Dear Anne, Thank you so much for taking the time to share your experience with us! We are so pleased to hear that you enjoyed your stay, especially our central location, the breakfast with local products, and our heated swimming pool. Your kind words about the friendliness of our team are greatly appreciated and will certainly be shared with everyone. It was a pleasure to welcome you, and we are delighted that you would recommend our hotel to others. We hope to have the opportunity to welcome you back again soon for another enjoyable stay. Jill brouwers, Customer Service

Dear Dylan, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We are pleased to read that you appreciated the cleanliness, our team, and your check-in experience. While you did stay in a Privilege Room, we understand that the room may not have fully matched your expectations based on the images shown online. As our Privilege Rooms differ slightly in layout and design, some rooms may have a different appearance than others. For a future stay, we would be delighted to assist you personally in selecting one of our most preferred Privilege Rooms. Please feel free to contact us prior to your arrival so we can do our best to accommodate your preference. We hope to be able to welcome you back on a return visit for an improved experience. Jill Brouwers, Customer Service

Dear Marina, Many thanks for sharing your review. We’re delighted to read that you had an enjoyable stay and appreciated our central location, easy accessibility, and parking options. It’s also great to hear your positive comments about the cleanliness, WiFi, and the efficiency of your booking experience through the Accor reservation center. We truly appreciate your feedback regarding the breakfast, our team, and value for money, and we will take this into account as we continue to improve our services. We hope to have the pleasure of welcoming you back in the future. Jill Brouwers, Customer Service

Dear Alain, Please accept our sincere thanks for this kind feedback. We are delighted to hear you had a pleasant stay! Our team takes pride in maintaining a welcoming environment, and it’s wonderful to know you found everything to your liking. We appreciate your loyalty as a Gold member and are thrilled you would recommend both our hotel and the ALL Accor program. We all look forward to the pleasure of welcoming you back. Jill Brouwers, Customer Service

Dear Jonathan, Thank you for sharing your experience with us. We’re sorry to hear that the noise during your stay affected your experience. Our hotel is located in the lively city center, which can sometimes bring extra activity and sounds. We apologize that your room did not provide the level of quiet you expected. Please know that our reception team is always available to assist, and solutions such as a room change, earplugs, or other options can be arranged to make your stay more comfortable. We hope to have the opportunity to welcome you back in the future for a more peaceful stay. Jill Brouwers, Customer Service

Dear Sophie, Thank you for letting us know your impressions. We are delighted to hear you had such a pleasant stay with us. It was great that you found our central location convenient for exploring Tilburg. We’re also glad your room met your expectations with its amenities and comfort. Your appreciation of our value makes us proud of the experience we provide. We all look forward to seeing you again in the future. Jill Brouwers, Customer Service

Dear Xavier, Thank you for sharing your detailed feedback. We are glad to hear that you appreciated our location, bedding, and the dedication of our team. At the same time, we sincerely regret the technical and logistical issues you encountered during your stay. Please note that we have attempted to contact you to discuss your experience and better understand how we can improve. Your comments are very important to us, and we would welcome the opportunity to address your concerns directly. Jill Brouwers, Customer Service

Dear Gael, Thank you very much for your continued loyalty and for sharing your feedback with us. First of all, please accept our sincere apologies. You are absolutely right, as a valued member with status, your room upgrade should have been proactively arranged and clearly communicated upon arrival. It should not have been necessary for you to request it yourself. We also regret that there was no personalized welcome or service prepared in your room. Recognizing and appreciating our loyal guests is extremely important to us, and we are sorry that in this instance we did not meet the standards you rightfully expect from the ALL – Accor Live Limitless program. Please be assured that we will address this internally with our team to ensure that status benefits and personalized touches are handled more consistently in the future. We truly value your loyalty and hope to welcome you back soon for a stay that fully reflects the level of service you deserve. Best regards, Ganna El Khatib, Customer Service

Dear A., Thank you very much for this kind review of your recent stay. We’re delighted your family stay in our city-center location met your expectations. It’s wonderful you valued the warm welcome from our team and found our services convenient. We’re also glad our parking made your visit smoother and that you felt well cared for throughout your visit. Thank you for highlighting the dedication of our colleagues. We hope that you will stay with us again many more times in the future. Best wishes, Ganna El Khatib, Customer Service

Dear Mr. L., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case that we fell short. We sincerely apologize for the inconvenience caused regarding the extra room charge. One of the three rooms was indeed cancelled, but unfortunately the cancellation was not received on our side, which is why the charge was initially applied. From the moment you contacted us, we have been in touch to investigate the situation and find a solution. We’re pleased to confirm that the refund has now been processed. We sincerely apologize for any frustration this may have caused and will work with Accor to understand how this miscommunication occurred. We are also very happy to see that you recently stayed with us again and left a perfect score of 10. It was wonderful to welcome you back, and we look forward to hosting you for many more concerts in Tilburg! Kind regards, Özge Tunc, Customer Service

Dear Louise, Thank you very much for taking the time to share your detailed feedback. We are pleased to hear that you appreciated our location, swimming pool, and the efforts of our team to accommodate your requests for the baby bed and bath. At the same time, we sincerely apologize for the inconvenience you experienced with the delayed check-in, the cleanliness of the public bathrooms, the lack of towels and bathrobes, and the non-functioning refrigerator. We fully understand how important it is to have these amenities available, especially when traveling with a baby. Please rest assured that we take your comments seriously and have shared them with our team to address these issues immediately. We truly value your input as it helps us improve our service and guest experience. Kind regards Özge Tunc

Dear Angelique, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you appreciated the cleanliness of the hotel and enjoyed the pool facilities. However, we sincerely regret that your experience with our reception and breakfast service did not meet expectations. Our aim is to make every guest feel genuinely welcome and cared for — it’s clear from your feedback that we fell short in this regard, and for that, we apologise. The issue with the towels at the pool and the repeated requests for your room number during breakfast should not have occurred, and we will address these points directly with the relevant teams to ensure better coordination and a more pleasant experience for our guests in the future. Your comment about the importance of kindness and warmth is taken to heart. We are committed to improving, and we hope to have the opportunity to welcome you back with the level of service and hospitality you deserve. Best wishes, Özge Tunc, Customer Service

Dear Marc, Thank you for taking the time to share your feedback with us. We are truly sorry to read that your stay did not meet your expectations and that you experienced issues with the cleanliness, noise level, condition of the room, and the speed of our service. This is certainly not the level of comfort and hospitality we strive to provide our guests, and we sincerely regret the disappointment this has caused you. Please know that we take your comments very seriously. Our manager has made several attempts to reach out to you directly in order to discuss your concerns and find a way to make things right. Unfortunately, we have not yet been able to get in touch. She has also sent you an email, and we genuinely hope that you will be willing to respond so that we can connect personally. It is very important to us to understand your experience in more detail and to work together on a suitable solution that will hopefully restore your confidence in our hotel. We truly value your feedback and would greatly appreciate the opportunity to speak with you directly. Thank you once again for bringing these matters to our attention. We hope to hear from you soon. Best regards, Ganna El Khatib, Customer Service

Dear Morgane, Thank you for staying with us and taking the time to write the review. I am very pleased that you had such a wonderful time with us and loved the location of the hotel. We highly appreciate your lovely words on our staff. I am sure that this feedback will serve as an encouragement as we all strive to continuously improve the quality of our services. We are looking forward to welcome you again whenever your future travels bring you back to Tilburg. Kind regards, Özge Tunc, Customer Service

Dear Muriel, Thank you for your fantastic review! We're delighted to hear that you appreciated the great location and cleanliness of the hotel. It's wonderful to know that our staff's efficiency and service-mindedness made a positive impression. Regarding the towels, we’d love to hear more about what could be improved. Was there something specific you were not satisfied with? Your kind words are greatly appreciated, and we look forward to welcoming you back for another memorable stay! Kind regards, Ganna El Khatib, Customer Service

Dear Jean-Louis, My sincere apologies for the delay. I have just sent your invoice via email. If you do not see it in your inbox, please check your spam folder as well, as emails sometimes end up there by mistake. If you have not received the invoice, please feel free to contact us at cu…, and we will resolve this for you as soon as possible. We hope you had a pleasant stay and look forward to welcoming you again in the future! Kind regards, Ganna El Khatib, Customer Service