Grand Mercure São Paulo Ibirapuera 5 estrelas
Classificação clientes Avis (Classificação ALL) 4.5/5 854 comentários
RUA SENA MADUREIRA, 1355, VILA CLEMENTINO
04021051 SÃO PAULO
AACD: Lilás AACD
CONGONHAS A 5 km / 3 milhas
SAO PAULO GUARULHOS A 13 km / 8 milhas
ON LOCATION A 0 km / 0 milhas
RODOVIA BANDEIRANTES A 5 km / 3 milhas
RODOVIA DOS IMIGRANTES A 3 km / 1 milhas
RODOVIA DUTRA A 12 km / 7 milhas
BARRA FUNDA A 15 km / 9 milhas
PARAISO STATION A 5 km / 3 milhas
SANTA CRUZ STATION A 1 km / 1 milhas
VILA MARIANA STATION A 1 km / 0 milhas
Check-in a partir das - Check out até as
Referência gastrônomica em São Paulo, o restaurante Aquarelle oferece o seu famoso café da manhã para os hóspedes do Grand Mercure. O restaurante também tem capacidade para receber grupos e eventos com até 150 convidados.
A Boulangerie Mercure oferece especiarias francesas, como as famosas croissants, brioches, quiches e bolos que podem ser degustados no lobby do próprio hotel ou no terraço ao ar livre.
Salas elegantes oferecem tecnologia de ponta para tornar a sua estadia ainda mais agradável. Fique conectado com nossas soluções de banda larga/wi-fi, softwares de correio de voz inteligente e fax.
Avaliações dos nossos hóspedes
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conoscoSaiba mais
Classificação TripAdvisor 2.0/5
manoelc907 Negócios - Avaliação certificada TripAdvisor
The room is old , the shower is bad and the cleaning also. The room cleaning was done at night, the courtin of the room look old and dirty and there is no accustic isolation. The reception for registration is also very slow, I always stay the and now I'thinking to change hotel.
Moto GP tour
Classificação TripAdvisor 4.0/5
JamesDent46 Negócios - Avaliação certificada TripAdvisor
Hotel was perfectly situated, easy walking distance to most places , hotel was clean, breakfasts were good , staff were very helpful, Ana Clara went out of her way to explain exactly what we asked , and made sure we were taken good care of thank you 👌
CHIC.com very POSH!!
Classificação TripAdvisor 5.0/5
thiago_dellom Avaliação certificada TripAdvisor
I would like to thank the hotel staff , during my stay at the hotel last December, I have been treated better than Beyoncé. Around 11:00am I still at the traffic in Sao Paulo and I received a message from the hotel, telling me that my room were already available for me. I really appreciated it Up to my arrival, the reception were all ready waiting for me, I loved it. My room on 17th floor were just PERFECTLY HUGE!! I had " guarana and cheese bread" welcoming me at the hotel. I found it a charming touch from the hotel, after so many years not coming back to Brazil and receive at the hotel some nice gesture. Well done for all the staff. You will find the British Aiways crew at the hotel as they stay there, they are nice and friendly so even British Airways accomodate they crew there it means that the hotel is not just great is STUNNING! Once again, thank you very much for my wonderful stay. Thiago Costa
Dear Thiago Costa, We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. It is a pleasure to know that our team made the difference in your stay, we shared your words with our team. All are very thankful. The Guarana and cheese bread is the typical brazilian gifts for your visit, we are proud that you really enjoyed. We choose the room specially for you according with our preferences for higher floor. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Very nice hotel for business travel
Classificação TripAdvisor 4.0/5
Eduardo A Negócios - Avaliação certificada TripAdvisor
Hotel staff is very kind and Helpfull - Location is good for business. The place is quiet, has a nice fitting center and swimming pool. Rooms are nice, a little old fashioned but very clean. Breafast is Brazilian style so is very nice. WiFi is provided for free and speed is reasonable. To move to and from the hotel you will need to use a taxi, even though not long trips to good restaurants.
Dear Eduardo, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I will share your comments with our team, it very good know that they made the difference in your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Slow motion hotel from the 80s
Classificação TripAdvisor 2.0/5
guillermov670 Negócios - Avaliação certificada TripAdvisor
Most hotels in São Paulo I have visited are 80/90 s old spaces with a lag of modernity, not even remodel I don’t know what is worse, stay in a hotel were pillows are old and very used or were employees are really slow for everything, check in,(even doing web check in previously, nothing was ready)check out poorly done, I did it the previous night, took other 10/15 minutes doing it, same for check in When I was leaving, even thought my check out was made, I ate some nuts, so I went to pay them at 5 am, took more than 5 minutes for it to get charge.. why??? For the boulangerie at the hotel, slow service, they prefer to talk between employees that to provide service, they have to go all the way to the bar for a glass of wine, and the food is really far away from a boulangerie, terrible The breakfast, they dare to charge you 10% tip for a slow motion service, they dint even offer you anything, not even coffee, but they charge you tipsss The gym, very small, also 80/90s with probably the same lady who opened the gym, and you can not even ask for a WiFi password because she gave it wrongly and she will be upset afterwords for asking the password twice Poor service oriented hotel, like most of not all hotels in São Paulo
Dear Guillermo, Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address all the points that you informed about the service us for the responsible to verify and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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