Grand Mercure São Paulo Ibirapuera

The room is old , the shower is bad and the cleaning also. The room cleaning was done at night, the courtin of the room look old and dirty and there is no accustic isolation. The reception for registration is also very slow, I always stay the and now I'thinking to change hotel.

Hotel was perfectly situated, easy walking distance to most places , hotel was clean, breakfasts were good , staff were very helpful, Ana Clara went out of her way to explain exactly what we asked , and made sure we were taken good care of thank you 👌

I would like to thank the hotel staff , during my stay at the hotel last December, I have been treated better than Beyoncé. Around 11:00am I still at the traffic in Sao Paulo and I received a message from the hotel, telling me that my room were already available for me. I really appreciated it Up to my arrival, the reception were all ready waiting for me, I loved it. My room on 17th floor were just PERFECTLY HUGE!! I had " guarana and cheese bread" welcoming me at the hotel. I found it a charming touch from the hotel, after so many years not coming back to Brazil and receive at the hotel some nice gesture. Well done for all the staff. You will find the British Aiways crew at the hotel as they stay there, they are nice and friendly so even British Airways accomodate they crew there it means that the hotel is not just great is STUNNING! Once again, thank you very much for my wonderful stay. Thiago Costa

Hotel staff is very kind and Helpfull - Location is good for business. The place is quiet, has a nice fitting center and swimming pool. Rooms are nice, a little old fashioned but very clean. Breafast is Brazilian style so is very nice. WiFi is provided for free and speed is reasonable. To move to and from the hotel you will need to use a taxi, even though not long trips to good restaurants.

Most hotels in São Paulo I have visited are 80/90 s old spaces with a lag of modernity, not even remodel I don’t know what is worse, stay in a hotel were pillows are old and very used or were employees are really slow for everything, check in,(even doing web check in previously, nothing was ready)check out poorly done, I did it the previous night, took other 10/15 minutes doing it, same for check in When I was leaving, even thought my check out was made, I ate some nuts, so I went to pay them at 5 am, took more than 5 minutes for it to get charge.. why??? For the boulangerie at the hotel, slow service, they prefer to talk between employees that to provide service, they have to go all the way to the bar for a glass of wine, and the food is really far away from a boulangerie, terrible The breakfast, they dare to charge you 10% tip for a slow motion service, they dint even offer you anything, not even coffee, but they charge you tipsss The gym, very small, also 80/90s with probably the same lady who opened the gym, and you can not even ask for a WiFi password because she gave it wrongly and she will be upset afterwords for asking the password twice Poor service oriented hotel, like most of not all hotels in São Paulo