Novotel Suites Ambassador Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.2/5 64 reviews

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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Each room with semi kitchen

  • Luxurious premier lounge

  • Restaurants, bars, convention spaces, and other facilities in the Seoul Dragon City complex

Our accommodation(s)

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Hotel location

Novotel Suites Ambassador Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  64 reviews

TripAdvisor Rating  4.0/5  208 reviews

Great staff

TripAdvisor rating 5.0/5

Norrabodee K TripAdvisor review

Excellent service and very helpful especially Lilly at reception. She helped us alot and we are very thankful. Definitely will come to visit again. Great room and overall really good. The location is also very convenient, overall very happy

Dear Guest, Thank you for staying at Novotel Suites Ambassador Seoul Yongsan and finding time to leave your review. We are very happy to hear that you had a good and comfortable stay. Your kind words about Lily's work will be passed to her, we believe that will make her very happy. Thank you once again and we cannot wait to welcome you back. Best regards, Zarina Guest Experience Manager Novotel & Novotel Suites Ambassador Yongsan

Korea

TripAdvisor rating 5.0/5

E3417YJsergeyg Couples - TripAdvisor review

Hotel is great! just small concern regarding waiting time for the lift and no toothbrush included in the room.

Dear Guest, Thank you for staying in Novotel Suites Ambassador Seoul Yongsan and finding time to leave us your review! Regarding the elevator waiting time you4r comment has been shared with the department in charge. And about the toothbrush we are not providing them in the rooms for the reason that we are eliminating the use of one-time-use plastic in our hotel. We are proudly representing GreenKey certification in Korea. We would happily tell you more about that during your next stay with us. We are looking forward to welcome you back to our hotel very soon. Best regards, Zarina Guest Experience Manager Novotel & Novotel Suites Ambassador Yongsan

Novotel Yongsan

TripAdvisor rating 1.0/5

Marvin100309 Friends getaway - TripAdvisor review

The service is too bad from the time I booking.. No feedback when asking the way to hotel, the door was broken after cleaning, etc..

Dear Guest, Greetings from Novotel Suites ambassador Seoul Yongsan! We are very sorry that we could not meet your expectations for your previous stay. We have taken your feedback very seriously and will provide needed trainings for our staff and will make sure the rooms condition is fixed as well. Thank you once again for taking your precious time to give us your feedback. We hope you will give us another chance to show you our incredible service. Best regards, Zarina Guest Experience Manager

Highly recommended

TripAdvisor rating 5.0/5

benny_ji-s Solo travel - TripAdvisor review

There are three things impressed me including hospitality of employees of the hotel, great location and diversification of breakfast choices. The hotel is connected to Yongsan station via a sky bridge which takes 500m by walk and there is a CU store inside the area of hotel, its pretty convenient.

Dear Guest, We very much appreciate your comments and compliments regarding our staff hospitality, location and breakfast service. Your feedback serves as valuable encouragement to all our staff as we strive to continuously improve our service standards. It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Jazmin Granada, Guest Experience Manager

5 star? No Chance

TripAdvisor rating 3.0/5

nikhils247 TripAdvisor review

After staying 8 nights at the Grand Mercure next door, my family travelled to Jeju and needed to stay somewhere in Seoul for 2 nights before we flew back to the US. We were originally supposed to stay at The Shilla, but changed to the Novotel because it was going to be raining in Seoul for those 2 days. The location is next to the Yongsan Station and Ipark Mall where you can walk completely covered to, so this made it a no brainer for us. The Grand Mercure did not have any availability, but I figured since they were both 5 stars, that were connected, I thought all I was sacrificing was space in the room. Check In had a long line. Even though Check in is supposed to be different for the Suites vs the regular room, they direct you into the same line. Took about 20 minutes to check in. We booked a one bedroom suite, because we have a young son, it gives a chance to let him sleep in the room early, and my wife and I to hang out without having to be quiet with the lights off. The room we were given had the door between the two rooms removed and the opening taped up. We waited 30 minutes for someone to see that it wasn't a defective door, but just that the door was taped over and another 30 minutes to get the new room. Luckily they had another room. The suites have 4 elevators that service it, but one was being used as an express to the 39F only. Which means we only had 3 elevators for this part of the hotel. This would not have normally been a problem, but for some reason, the 2nd floor these elevators service the bridge between Yongsan station and the hotel and always had 10 people going in or coming out. Made waiting for the elevator super long and forced us to let 2-3 elevators pass full. Overall the room is comfortable. The kitchenette was important for us to be able to wash bottles and store milk in the mini fridge. I am unsure how the Grand Mercure next door and the Novotel have the same star rating. They were wildly different experiences and overall quality.

Dear Guest, Thank you for sharing your feedback. We appreciate your honesty, and even though we regret that your experience wasn't as exceptional as we strive for, your insights are invaluable for our improvement efforts. We are committed to providing outstanding guest experiences, and it's clear that we fell short in this instance. Given the opportunity, we are dedicated to earning back your trust and ensuring you receive the outstanding hotel experience that many of our guests have come to expect. Jazmin Granada, Guest Experience Manager

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Other web-users rate our hotel

  • 495 reviews 9.1/10 Location
  • 641 reviews 8.4/10 Room
  • 444 reviews 7.1/10 Service
  • 224 reviews 8/10 Comfort
  • 217 reviews 7.7/10 Cleanliness
  • 122 reviews 7.9/10 Breakfast
  • 68 reviews 9.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.