Novotel Ambassador Seoul Yongsan - Seoul Dragon City 5 stars

Customer review rating (ALL Rating) 4.2/5 652 reviews

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Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 1
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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Luxurious Premier Lounge

  • Panoramic river view and city view

  • Restaurants, bars, convention spaces, and entertainment facilities in the Seoul Dragon City co

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Yongsan - Seoul Dragon City

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  652 reviews

TripAdvisor Rating  4.0/5  208 reviews

Great staff

TripAdvisor rating 5.0/5

Norrabodee K TripAdvisor review

Excellent service and very helpful especially Lilly at reception. She helped us alot and we are very thankful. Definitely will come to visit again. Great room and overall really good. The location is also very convenient, overall very happy

Dear Guest, Thank you for staying at Novotel Suites Ambassador Seoul Yongsan and finding time to leave your review. We are very happy to hear that you had a good and comfortable stay. Your kind words about Lily's work will be passed to her, we believe that will make her very happy. Thank you once again and we cannot wait to welcome you back. Best regards, Zarina Guest Experience Manager Novotel & Novotel Suites Ambassador Yongsan

Good location but noisy and so so staff

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Staff didn't put me in the room I have originally booked. Issue with noise in the room and card not being used for deposit even though was asked twice when checked in.

Dear Ms. Shell R., Greetings from Novotel Ambassador Seoul Yongsan! Thank you for staying with us and for finding time to leave us your feedback. We are very sorry to hear that your stay was not as comfortable as you planned due to the noise. We have checked the system and interviewed Front Desk staff, and we are glad that at the end the room that you were staying in was meeting all your requirements. However, additional training will be provided to avoid any similar situations in the future. We hope you will give us another chance to show you our amazing service next time you stay with us. Sincerely, Zarina Guest Experience Manager

Awesome staff!!

Customer review rating 5.0/5

Yuri Families - Confirmed reviews ALL

I really love all the staff at Novotel Yongsan!! They are very genuine, kind and attentive. They always make my stay at Novotel Yongsan extremely pleasant!! Thank you again for all your help!!!!

Dear Ms. Yuri S., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. We are very happy that our service met all your expectations. Thank you for highlighting the work of our Concierge team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Zarina Guest Experience Manager

Korea

TripAdvisor rating 5.0/5

E3417YJsergeyg Couples - TripAdvisor review

Hotel is great! just small concern regarding waiting time for the lift and no toothbrush included in the room.

Dear Guest, Thank you for staying in Novotel Suites Ambassador Seoul Yongsan and finding time to leave us your review! Regarding the elevator waiting time you4r comment has been shared with the department in charge. And about the toothbrush we are not providing them in the rooms for the reason that we are eliminating the use of one-time-use plastic in our hotel. We are proudly representing GreenKey certification in Korea. We would happily tell you more about that during your next stay with us. We are looking forward to welcome you back to our hotel very soon. Best regards, Zarina Guest Experience Manager Novotel & Novotel Suites Ambassador Yongsan

Not a bad hotel

Customer review rating 4.0/5

Chris Families - Confirmed reviews ALL

1. At check in time, the agent has very poor English. I had asked to extend my check out time. The agent had asked her superior for approval, then confirmed with me for delay check out at 1400. At the day of check out, I received multiple calls at noon rushing me to check out. This tells you that the Check-in agent did not put the late check-out requests into the system. Instead of checking out at 1400, my family and I left at 1300. 2. I had called to ask for black tea instead of green tea. Guess services had told me that due to the room type, I am not entitled for black tea. I may not be a frequent flyer but this is something new. 3. Your baggage storage desk, the agents are extremely helpful.

Dear Mr. Chris Y., Greetings from Novotel Ambassador Seoul Yongsan! Thank you for staying with us and finding time to let us know how was you recent stay with us. We would like to apologize for all the inconveniences you have experienced during your stay. About the poor service during Check-in, we would like to assure you that necessary interview with the front desk agent was already conducted and we will provide special trainings for the whole team at the Front Desk. Also, regarding the tea we have shared your comments with the department in charge. Thank you once again for your time. And we hope you will give us another chance to show you our incredible hospitality. Sincerely, Zarina Guest Experience Manager

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Other web-users rate our hotel

  • 633 reviews 9.2/10 Location
  • 667 reviews 7.2/10 Room
  • 561 reviews 7.2/10 Service
  • 7 reviews 5.7/10 WiFi
  • 281 reviews 7/10 Cleanliness
  • 159 reviews 8.5/10 Breakfast
  • 63 reviews 8.9/10 Wellness Area
  • 52 reviews 7.1/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.