Mercure Pattaya Ocean Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,130 reviews

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Mercure Pattaya Ocean Resort - Image 1
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Mercure Pattaya Ocean Resort - Image 4
463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung, 20150 PATTAYA, Thailand

Description

Hotel extras

  • Ocean resort with mini water park, mini rock climbing & cave

  • 200 metres away from Pattaya beach

  • Walk to beach,Terminal 21 Pattaya, Art in Paradise

  • Pamper your kids everyday with MyKids package

  • Free flow & unique beverage experience with MyGlass Package

Our accommodation(s)

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Hotel location

Mercure Pattaya Ocean Resort

463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung
20150 PATTAYA
Thailand

GPS:12.94721, 100.887436

Telephone
Fax +66 2 659 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOLTEN

Savour a variety of delicious Thai and international cuisine at the popular all day dining Molten Restaurant. Guests who want to dine in the privacy of their rooms can opt for the in-room dining option, which is also available all day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,130 reviews

TripAdvisor Rating  3.9/5  1,010 reviews

Customer review rating 5.0/5

Benjapol M. Couples - Confirmed reviews ALL

I stayed here during the firework festival and the location was perfect—just a short 3-minute walk to the beach. Despite the extremely busy period, the staff remained well-organized and attentive, ensuring all guests were well taken care of. The hotel also arranged a lovely birthday surprise with a welcome cake and decorations, which made my stay even more special. As an Accor Plus member, I received a warm welcome, a room upgrade, and all the expected benefits. Breakfast was overall fine, though the hot station options were a bit limited.

Customer review rating 4.5/5

Nasim A. Business - Confirmed reviews ALL

This was my 2nd business trip at this Hotel. Ms Tikky runs well well-organised team & they all put effort in their performance. Ms Tikky has very good exceptional customer service skills, she has very good work etiquette, she is always smiling with all customers throughout the day & never lets a long day show her tiredness and always smiles towards all clients.

Dear Nasim A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated the excellent customer service provided by Ms. Tikky and her team. It is always our goal to ensure our guests feel welcomed and valued, and your acknowledgment of their efforts is truly rewarding. We look forward to welcoming you back on your next business trip. Best regards, Panadda Injai, Front Office Manager

Customer review rating 4.0/5

Craig C. Couples - Confirmed reviews ALL

My 3rd visit this year and probably the best. Have noticed a major improvement in the staff , their attitude and capabilities. The only downside was the elevator that’s been broken for months is still not operational which causes some delays.

Dear Craig C., Thank you for your positive feedback regarding your recent stay. We are pleased to hear about the improvements in our staff's service. We acknowledge your concerns about the elevator and appreciate your patience as we work on resolving the situation. Best regards, Panadda Injai, Front Office Manager

Customer review rating 5.0/5

Mark J. A. Business - Confirmed reviews ALL

I visited Pattaya again recently and stayed Nov 26 to 28, and once more, the hotel lived up to why it has been one of my favorites over the past three years. As an Accor member who comes to Pattaya often, this place has always felt familiar and welcoming. During my stay, everything went smoothly. I also appreciated seeing Suphot, the doorman who has helped me many times before. He’s always friendly and always ready with useful suggestions about places nearby. The location was one of the biggest advantages...Terminal 21 was just a short walk away, Massage was close by, and the beach was only a block from the hotel. The partial sea views were a nice touch, and having a 7-Eleven right at the entrance made things even more convenient. *****If there’s anything I wish they could improve, it’s the elevator that has been out of commission for quite some time now. It would make the stay even better once that’s finally fixed.**** Other than that, it’s an awesome place to stay. I still genuinely recommend this hotel....perfect for both first-time visitors and regulars like me who keep coming back for the comfort, convenience, and warm hospitality.

Dear Mark J. A., Thank you for taking the time to share your positive experiences during your recent stay at Mercure Pattaya Ocean Resort. We are delighted to know that you have consistently found our hotel to be welcoming and comfortable over the years. It is gratifying to hear that Suphot made your stay even more enjoyable with his friendly demeanor and helpful suggestions. We appreciate your feedback regarding the elevator. Please be assured that we are aware of its current status and are working to address it as expeditiously as possible. We understand that such amenities are vital for our guests' convenience and overall experience. We are pleased that our location and the nearby attractions contributed positively to your stay. Thank you for your recommendation, and we look forward to welcoming you back for another enjoyable visit in the future. Best regards, Panadda Injai, Front Office Manager

Customer review rating 3.5/5

Nopparat Y. Friends - Confirmed reviews ALL

We arrived late at around 2:00 AM and were assigned connecting rooms. Unfortunately, the rooms had a bad smell and there were many ants on the table, so we requested a room change as we could not stay in those conditions. Khun Kao or Kong at the reception was very helpful and assisted us in finding another room. We sincerely appreciate his patience and excellent service.

Dear Nopparat Y., Thank you for sharing your feedback regarding your recent experience at our hotel. I regret to hear that the initial conditions of your assigned rooms did not meet our standards. We strive to maintain a clean and comfortable environment for all our guests. I am pleased to know that Khun Kao provided you with the assistance you needed during your stay. Your comments will be reviewed to enhance our services further. Thank you once again for your valuable insights. Panadda Injai, Front Office Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.