Grand Mercure Bandung Setiabudi 5 stars

Customer review rating (ALL Rating) 4.6/5 675 reviews

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Grand Mercure Bandung Setiabudi - Image 1
Grand Mercure Bandung Setiabudi - Image 2
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Grand Mercure Bandung Setiabudi - Image 4
Jl Dr Setiabudi No 269 275, 40154 BANDUNG, Indonesia

Description

Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

Our accommodation(s)

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154 BANDUNG
Indonesia

GPS:-6.85478, 107.595374

Telephone
Fax +62 22 82000082

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  675 reviews

TripAdvisor Rating  4.7/5  3,599 reviews

Customer review rating 4.5/5

Wina S. /. K. M. Solo - Confirmed reviews ALL

The service is really good and comfortable

Dear Ms/Mrs. Wina S., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Customer review rating 3.5/5

Tsutsumi H. Families - Confirmed reviews ALL

Nice location: the middle of the Bandung city central and the famous mountain Delicious food: Great variety of breakfast. We had dinner on the rooftop restaurant. The panorama view of Bandung city from the window seat was beautiful. although we were a little disappointed that they didn’t have 2 of 3 in the menu what we tried to order, the alternative was tasty. Fun activities: There was free table tennis and billiards. I also saw them doing a cooking experience for little guests. Disappointing Spa: Only the thing we were totally not satisfied was, spa massage. I and my husband chose the same reflexology menu. I had good time with my therapist. On the other hand, the therapist assigned to my husband was not professional. It seems like he's an apprentice or someone who is only there for reception. At first, he seemed to be trying to imitate the hand movements of my female therapist, but by imitating, he couldn't reach any of the necessary areas on my husband's legs or feet. He gave up halfway through and just repeated the same boring, non-worth stroking movements. I was hoping that a male therapist would be more forceful, but sadly, my husband said he didn't feel any relaxation at all. It was a very disappointing experience, considering we paid the same amount. If I could receive at least half the compensation, I would be very grateful and satisfied. Totally, we were very happy to stay Grand Mercure Bandung. I highly recommend this hotel to my friends, but will suggest not to use Spa services.

Dear Mrs. Tsutsumi H., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to know that you and your husband enjoyed our central location, the beautiful panorama from our rooftop restaurant, our food offerings, and the recreational activities available at the hotel. Your kind recommendation truly means a lot to us. At the same time, please accept our sincerest apologies for the disappointing experience your husband encountered at our spa. We deeply regret that the reflexology service did not meet your expectations and that the therapist assigned did not provide a professional and relaxing treatment. This is certainly not the level of service we aim to deliver, especially considering that both treatments were charged at the same rate. Your feedback has been shared directly with our Spa Management and Training Team for immediate review and corrective action, including therapist retraining and closer supervision, to ensure this does not happen again in the future. Once again thank you for your feedback and we hope it will not be too long before we get a chance to welcoming you back for the next visit. Yours sincerely, Engkun Kurnia General Manager

Customer review rating 4.0/5

Fera O. Families - Confirmed reviews ALL

This is the perfect hotel for a family staycation, but some room facilities could be improved or renovated, such as the shower, trash can, wall paint, and television, which is too small and not a smart TV. The location is excellent, and the swimming pool is great. However, the kids’ club needs repair, as many of the games are broken. The gym and spa facilities are very good.

Dear Ms/Mrs. Fera O., Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed your family staycation, especially our excellent location, swimming pool, gym, and spa facilities. We truly appreciate your constructive feedback regarding the room facilities, including the shower, trash can, wall paint, and television, as well as your comments about the kids’ club. Please rest assured that your feedback has been shared with our management and engineering teams as part of our ongoing improvement and renovation plans. Your insights are very valuable to us, and they help us continue enhancing our facilities and services to better meet our guests’ expectations. We hope to have the opportunity to welcome you and your family back in the future and provide an even more comfortable and enjoyable stay. Yours sincerely, Engkun Kurnia General Manager

Customer review rating 4.5/5

Dadan D. S. M. S. Families - Confirmed reviews ALL

The stay is overall very good, the staff is really accommodating us, and we get the upgrade rooms coming from the perks of Platinum status in Accor ALL in the peak holiday season. The room is very clean and the pool is quite big and suitable for having fun with the kids. The breakfast also very good and have a lot of variety of foods.

Dear Mr. Dadan D. S., Thank you very much for sharing your wonderful experience with us. We are delighted to hear that you enjoyed your stay, especially the room upgrade as part of your Accor ALL Platinum benefits, and that our team was able to accommodate you well during the peak holiday season. It is also great to know that you found the room clean, the pool enjoyable for family fun, and the breakfast selection varied and satisfying. We truly appreciate your kind words and look forward to welcoming you and your family back to Grand Mercure Bandung Setiabudi for another memorable stay. Yours sincerely, Engkun Kurnia General Manager

Customer review rating 4.0/5

Kelvin S. Families - Confirmed reviews ALL

Good location and swiming pool for kids, the minus point was the aircon sounds in the room is noisy

Dear Mr. Kelvin S., Thank you for staying with us and for your kind attention by giving us your feedback during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

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Other web-users rate our hotel

  • 170 reviews 8.1/10 Location
  • 801 reviews 9/10 Room
  • 1,066 reviews 9.5/10 Service
  • 11 reviews 8/10 WiFi
  • 853 reviews 9.2/10 Food
  • 468 reviews 9/10 Amenities
  • 465 reviews 8.9/10 Breakfast
  • 423 reviews 9.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.