Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,612 reviews

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Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,612 reviews

TripAdvisor Rating  4.5/5  3,695 reviews

Pictursque Sofitel Viaduct

TripAdvisor rating 5.0/5

Kashika S TripAdvisor review

The staff was very hospitable and the Hotel had a very classy look. I happened to peak into the Spa and it looks inviting. The parking wasnt an issue and the French Restuarant had some amazing menu along with the freshly baked bread served in a unquie manner. A must try incase you are out on Viaduct the Hotel had an exclusive walkway wheer we could click memories. I heard some guest talk about the rooms and standrad which surely will be a treat for travellers.

Customer review rating 4.5/5

Sajjad H. Couples - Confirmed reviews ALL

We booked it through American Express Platinum business card.

Dear Sajjad H., Thank you for your positive feedback regarding our prime location. We appreciate your choice of Sofitel Auckland Viaduct Harbour for your stay, especially through your American Express Platinum card. It is our pleasure to serve you. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 5.0/5

Alan W. Couples - Confirmed reviews ALL

From checkin to checkout this was a superlative experience. I don’t give 5🌟 Willy nilly. The furnishings, layout, convenience, service, personal attention, dining and food, bathroom amenities, staff all at a very high standard. While not the cheapest, the value was over and above, understated and elegant. Have traveled the world using Fine Hotels program and this meets and exceeds all the boxes.

Dear Alan W., Thank you for your thoughtful feedback regarding your recent stay at Sofitel Auckland Viaduct Harbour. We are delighted to learn that you found our services, amenities, and overall experience to be of high standard. It is gratifying to know that our dedication to providing an elegant atmosphere and personal attention resonated with you. Your recognition of the value we offer is highly appreciated. We strive to exceed expectations, and your review reinforces our commitment to excellence. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Experience with the Sofitel in Auckland

TripAdvisor rating 1.0/5

Brendan P TripAdvisor review

Stayed there for one night and used their valet parking service, After we got vehicle and left the fist stop we made I found that the right front guard had a big scrape mark I contacted them the next day after a bout five phone calls i finally talked to the duty manager he said he will investigate there cctv footage. After approximately 3 weeks of me phoning every couple of days and not getting anywhere I got an email saying that the damage did not happen whilst in there valet system, When I took our veichle to our local panel he showed me another car he had there he was working on and guess what , it was damaged at the Sofitel whilst being valeted, as you could imagine this made me really happy, all it would have taken was a free nights accommodation to go towards the insurance excess but no they were not interested, so I won’t be staying there again.

Customer review rating 2.5/5

Neil A. Couples - Confirmed reviews ALL

Configuration of the room didn’t support watching TV. Aircon control mechanism didn’t enable setting temperature at a specific level. View from room was OK if you like congested development. Staff were pleasant and helpful.

Dear Neil A., Thank you for your feedback regarding your recent stay. I regret to learn that the room configuration and air conditioning controls did not meet your expectations. We appreciate your kind words about our staff and will take your comments into consideration for future improvements. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

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Other web-users rate our hotel

  • 378 reviews 9.3/10 Location
  • 838 reviews 6.3/10 Room
  • 893 reviews 7.9/10 Service
  • 430 reviews 4.9/10 Comfort
  • 234 reviews 8.3/10 Breakfast
  • 229 reviews 7.9/10 Vibe
  • 164 reviews 5.3/10 Cleanliness
  • 127 reviews 5.2/10 Value

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