Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,552 reviews

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1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  4,552 reviews

Customer review rating 4.5/5

Leslie C. Couples - Confirmed reviews ALL

Stay was relaxing. Staff freindly and accommodating. Everything you would want at your fingertips.

Good afternoon Leslie, Thank you so much for your wonderful and detailed review. We’re delighted to hear that you had such a relaxing stay and that our friendly, accommodating team helped make your visit memorable. It’s great to know you enjoyed our amenities, dining offerings, and the convenience of having everything you needed at your fingertips. We truly appreciate you bringing the opened milk to our attention, and we’re glad the team was able to resolve it for you straight away. Feedback like yours helps us ensure the highest standards are consistently met. It’s also lovely to hear that your ALL membership experience, including complimentary parking and the ease of the Accor ALL App, added value to your stay. Thank you for your kind words, your loyalty, and your strong recommendation. We look forward to welcoming you back for another wonderful stay in the Blue Mountains. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 4.0/5

Emily C. Couples - Confirmed reviews ALL

Had our wedding reception with fairmont. It all went off without a hitch, was very disappointed with lack of communication with the wedding coordinator. Created more stress for me trying to do everything, didn’t even know if everything was paid for till 2 weeks prior. Leaving multiple emails and phone messages, never responded too. Or only responded to with an email saying ‘everything’s all good’ instead of answering my questions. On top of being 30 weeks pregnant this made it insanely stressful and very disappointing. Luckily the reception went well, had a lot of nerves about it due to communication issues. The staff were amazing and catered to us very well couldn’t be more grateful, Lilah was amazing! The rooms were well looked after, Bath/shower definitely needs updating, hard to access very pregnant and I know all the older people coming really struggled with the accessibility of it.

Good afternoon Emily, Thank you sincerely for taking the time to share such detailed feedback with us, and once again, congratulations on your wedding. We are truly honoured that you chose Fairmont Resort Blue Mountains to host such a special celebration. While we are delighted to hear that your reception went smoothly and that our team — especially Lilah and the reception staff — made your day memorable, we are deeply sorry for the stress caused in the lead‑up to your event. Your comments regarding the communication issues with our wedding coordinator are very concerning, and we completely understand how frustrating and overwhelming this must have been, particularly at 30 weeks pregnant. This is far from the standard we aim to provide, and we apologise wholeheartedly. Please know that we are addressing this matter internally to ensure our communication processes are clearer, more proactive, and more supportive for all couples entrusting us with such an important occasion. Your experience highlights areas that require immediate improvement, and we are grateful you brought them to our attention. We also appreciate your feedback regarding the room condition, musty odour, and the accessibility challenges of the bath/shower. Accessibility and comfort are incredibly important, especially for expectant mothers and older guests, and your comments will be shared with our maintenance and leadership teams as we continue to prioritise upgrades across the resort. It is wonderful to hear that the team looking after your reception provided such outstanding service. Thank you again for your thoughtful review. We truly value your feedback and hope we will have the opportunity to welcome you back for a more relaxed and seamless experience in the future. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 4.0/5

Yu R. S. Families - Confirmed reviews ALL

It was great weekend away. The hotel has lots of kids activities although it was raining and some of activities were not available, my kids had a good time. But the hotel is bit too old. One of my friend’s room was leaking from the rain over night. Carpet is also dirty so I didn’t let my kids sat on it.

Good afternoon S., Thank you for taking the time to share your detailed feedback with us. We’re delighted to hear that you and your family enjoyed your weekend away, and that our range of kids’ activities helped make the stay enjoyable despite the rainy weather. It’s wonderful to know your children still had a great time. We truly appreciate your kind mention of Elizabeth at reception; she will be thrilled to hear that her friendly assistance made a positive difference throughout your stay. At the same time, we are very sorry to learn about the issues you and your friends experienced with the room condition, including the carpet cleanliness and the rain leak. This is certainly not the standard we aim to provide, and we completely understand how disappointing and inconvenient this would have been. Your feedback is incredibly valuable, and we will be working closely with our housekeeping and maintenance teams to address these concerns promptly. We also acknowledge your comments about the need for refurbishment and will ensure they are shared with our leadership team as part of our ongoing improvement planning. Thank you again for your thoughtful review. We truly appreciate you choosing to stay with us and hope we will have the opportunity to welcome you and your family back for a much more seamless and comfortable experience in the future. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 2.0/5

Richard B. Couples - Confirmed reviews ALL

Hotel building is falling to pieces! Bar closed before 8.00pm. Poor food choice in restaurant. Only one restaurant open. Bar carpet always dirty.

Dear Richard, Thank you for taking the time to share your feedback following your recent stay with us. We truly appreciate your loyalty, and I am very sorry that your experience fell far below the standards you expect from an MGallery property. Your comments regarding the condition of the hotel, limited dining options, the early closure of the bar, and the cleanliness—particularly the bar carpet—are deeply concerning. Please accept our sincere apologies. This is not representative of the quality, comfort, or atmosphere we strive to provide. Your feedback about the building condition has been escalated to our engineering and housekeeping leadership teams. The early bar closure and the state of the carpet are not acceptable. We are reviewing staffing schedules and increasing the frequency of cleaning to ensure a more welcoming environment. Limited food options and only one outlet operating can be frustrating, and We apologies. We are working on improving menu variety and strengthening our operational planning to ensure consistent availability. While we are pleased that you had great arrival and check‑out experience, it is clear that several other aspects of your stay did not meet expectations—and for that, we are truly sorry. Your feedback is invaluable and will support us as we continue working to improve both our facilities and our guest experience. We would be grateful for the opportunity to welcome you back in the future and provide the level of service and comfort that MGallery is known for. Warm Regards, Guest relations Team, Fairmont Resort Blue Mountains.

Customer review rating 0.5/5

Sundus A. Families - Confirmed reviews ALL

Very disappointing, I had an emergency health appointment and wishes to cancel the booking over a week earlier but the hotel staff was manipulation along with the company I made the booking with they were not helpful at all saying basically don’t care non refundable regardless! Was overcharged as well through the booking company which I will never use again. To make it worst, at the check out the incompetent staff wanted to charge me for two days breakfast while I just stayed for one night and obviously that means one breakfast! But she insisted saying I stayed two nights! Shocking then she realized but no apology of course! Instead was looking at me in an uncomfortable way saying” I’m trying to help you”! Great help by double charging! So please always check carefully as you’re checking out with these people. Also was really disappointed when they kicked us out of the pool on a Saturday night at 9pm saying pool is closed!!! People normally on holidays have dinner or an outing then they wish to relax in a spa or have a swim but these people close it by 9pm! On a Saturday and I imagine on every day! Unlike other places when it’s open until 10pm for instance or later in some others. They also started charging for parking unless you sign up.

Dear Mr. A., Thank you for taking the time to share your detailed feedback following your recent stay with us at Fairmont Resort Blue Mountains. We are truly sorry to hear that your experience fell short of expectations, and we appreciate you bringing these concerns to our attention. We understand the frustration you felt regarding the need to cancel your booking due to a health emergency. As your reservation was made through a third‑party travel website, our team is unable to make changes, issue refunds, or adjust charges on those bookings. All amendments must be managed directly by the booking provider, as they control the payment and cancellation terms. We are also concerned to hear about the confusion at check-out and the impression this interaction left on you. This is certainly not reflective of the standard of service we aim to provide. Your comments have been shared with the relevant managers for internal review and follow‑up. Regarding the pool hours, our facilities currently close at 9pm for safety and staffing reasons; however, we understand your point about guest expectations, especially on weekends. Feedback such as yours helps us reassess these operational decisions with guest experience in mind. Thank you again for taking the time to provide such comprehensive feedback. While we cannot change the circumstances of your booking, your comments are valuable to us, and we will be reviewing each point with our team to improve the service we deliver. Kind regards, Hailey Guest Relations Team Fairmont Resort Blue Mountains – MGallery Collection

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