Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 5,193 reviews

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Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  5,193 reviews

TripAdvisor Rating  4.0/5  3,424 reviews

2 day Stay

TripAdvisor rating 5.0/5

Jill B TripAdvisor review

Great Place for a weekend stay especially for families, just a stones throw from the Blue Mountains, walks are at an abundance, 5 minute drive to Leura for Cafes and restaurants and the Bakery for the best pies. Staff at the Hotel are pleasant and willing to assist at all times, room was clean and well maintained, the Hotel was very clean

Great kids facilities

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We went with a few friends who also have toddlers and it was incredible for them. The food was pretty average and quite overpriced but our terror toddlers were able to run around without the wait staff batting an eyelid.

Dear [Guest Name], Thank you for sharing your valuable feedback following your recent stay at Fairmont Resort Blue Mountains. We’re delighted to hear that you and your family had an enjoyable time with us, especially appreciating the kid-friendly atmosphere and the cleanliness of our facilities. It’s always a pleasure to host families, and we’re glad our resort offered a comfortable and convenient environment for your toddlers to explore. We also appreciate your constructive comments regarding areas where we can improve. Your feedback on the quality of the food and breakfast is important to us, and we will certainly review our offerings to ensure a better experience for our guests. We're sorry to hear that the food didn’t meet your expectations, and we’ll be working with our culinary team to enhance both the variety and quality of our meals. Regarding your room, we understand that some of our facilities are due for an update, and we’re in the process of planning improvements to enhance the comfort and overall experience for all our guests. We’re pleased to know that, despite this, your room was still clean and comfortable. We also appreciate your comments about the WiFi speed, and we’ll look into ways to improve connectivity for our guests, particularly in today’s digital age. Your experience with check-in and waiting time is noted, and we are reviewing our procedures to ensure a smoother and more efficient process. Once again, thank you for your feedback. We hope to welcome you and your family back to Fairmont Resort Blue Mountains in the future, where we will aim to exceed your expectations. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

In need of maintenance and self reflection to stay at the 4* level

Customer review rating 2.0/5

Nathalie Families - Confirmed reviews ALL

I stayed with my 6 year old daughter for a week end. We are visiting Australia for 2 months, originally from Europe. I was looking forward to a nice slightly more luxuous week end at a 4* resort, which I chose mainly for the pool area and kids room. My overall impression is that the place is starting to be run down. It might have looked nice and 4 starish 20 years ago, but clearly not anymore, with paints falling of the walls, towels on the ground in areas where water is dripping, mirror in the bathroom starting to break. The cleanliness is clearly not at the level it should be. I noticed the 2 glasses in our bathroom were full of toothpaste from previous visitors. Yuck! The pool at 26 is too cold (in my opinion). The whirpool temperature is nice, probably 1 degree too hot. But I am not sure of the cleanliness, as the water was not transparent, I would even call it murky. The playrooms are nice, but they never replaced some of the toys, like the ball pit has no more balls, there is no push cars also. Instead a high number of machines that require money :-( ... I had booked a table at the Embers Grill. I guess I should have checked the google ratings before. I specifically asked for our steaks to be medium rare. Well my 55 AUD Angus Reserve porterhouse was well done. What I waste. I did mention it to the waiter, who offered to get it repaired. But what can he do, it's not like you can uncook meat, and I didn't want it to go to waste. But what a shame for a Grill restaurant in a 4 star hotel. Breakfast buffet offered quite some choice, but we had to stand in a queue of about 20 people before it was our turn, so not that nice of an expericence. Not sure I would recommend this place to anyone. It's not worth that amount of money.

Dear Nathalie, Thank you for taking the time to share your feedback about your recent stay with us. We are truly sorry to hear that your experience fell short of expectations. We thank you for bringing the issues regarding the cleanliness and maintenance of the property to our attention. We strive to upkeep the quality of our facilities, and we will pass your feedback to the right department to address these concerns promptly. Regarding your dining experience at the Embers Grill, we sincerely apologize for the overall quality of the foods that you had. A well-prepared meal is a key part of a positive and enjoyable stay, and we deeply regret that we did not deliver on this occasion. Please be rest assured that we will pass your dining experience with the Food and Beverage Team to address the concerns you raised and improve our quality moving forward. On the other hand, we are glad to know that you appreciated the variety at our breakfast buffet. do apologize for the long wait, we understand how frustrating it can be, and we really appreciate your patience. We will explore ways to improve this aspect, especially during peak periods. Once again, thank you for providing your detailed feedback from your recent stay. Please know that we greatly value your input and will work diligently to improve areas that you have highlighted. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains, MGallery

Nice resort

Customer review rating 4.5/5

Sal Couples - Confirmed reviews ALL

The Fairmont Resort is a lovely place in a fantastic area. The staff are superb with Ken welcoming us on arrival, our room was very nice, roomy and comfortable. The whole experience was excellent with fabulous service at breakfast and wonderful food at Embers Restaurant. The only disappointment were the shower which is very restrictive with the placement of the soaps and the availability of parking for guests. We had to take a hike from where we found parking to the hotel and then another kilometre to the room.

Dear Sal, Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay at Fairmont Resort Blue Mountains and that the team made such a positive impression, especially Ken, Mena, Jack, and Lily. We also appreciate your kind words about our breakfast and the overall comfort of your room. We’re sorry to hear about the challenges you faced with parking and the shower setup. We’ll certainly look into improving the shower's design to make it more user-friendly and explore ways to better accommodate parking for our guests. Your feedback is incredibly valuable to us, and we’re grateful for your suggestions to ensure that we are doing what we say we will. We hope to welcome you back in the future, and we will work to make your next experience even more seamless. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains, MGallery

Well located and yes we always enjoy our time at the Fairmont and the surrounding areas. We enjoy walking the streets of Leura.

Customer review rating 4.5/5

Narelle B. Couples - Confirmed reviews ALL

The staff from time of arrival at reception and the Valet service were helpful as always. The staff in restaurant were very helpful and obliging when my wife hadn't been able to finish her meal.

Dear Narelle B., Thank you so much for your kind feedback! We're thrilled to hear that our staff, from the reception team to the valet service, provided you with excellent service during your stay. It’s wonderful to know that the restaurant team, especially the senior staff member on the 6th of November, made a positive impression with her courteous and attentive service. We will be sure to pass along your kind words to her and the rest of the team. We truly appreciate your recognition, and we look forward to welcoming you and your wife back for another memorable experience. Kind regards, Guest Relations Team, Fairmont Resort Blue Mountains

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Other web-users rate our hotel

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  • 29 reviews 5.6/10 WiFi
  • 1,731 reviews 5.3/10 Food
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  • 843 reviews 4/10 Cleanliness
  • 748 reviews 6.9/10 Breakfast

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