Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,357 reviews

Best price
guarantee
Fairmont Resort Blue Mountains - MGallery Collection - Image 1
Fairmont Resort Blue Mountains - MGallery Collection - Image 2
Fairmont Resort Blue Mountains - MGallery Collection - Image 3
Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,357 reviews

Customer review rating 1.0/5

Patrick G. Families - Confirmed reviews ALL

Poor, unenthusiastic staff other than Ken on front desk and Roger the concierge who couldn't do enough to help. Everyone else seemed like they didn't want to be there. Our original room was cold, noisy and in need of a good renovation. The food was average at best and the service poor. Despite the website saying certain things were running like the kids train at 9am everyday we found out when getting there it only runs on weekends. Just a lot of bad communication that could easily be fixed.

Dear Patrick G., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Resort Blue Mountains. We’re sorry to hear that your stay didn’t quite live up to expectations, and we really appreciate you pointing out the areas where things could have been smoother. We sincerely appreciate you highlighting the areas where things could have been smoother, as this helps us better understand where we need to improve. We also recognise that parts of the hotel are in need of refurbishment, and we want to assure you that plans are already in place for upgrades in the near future. We’re hopeful these improvements will greatly enhance the comfort and overall experience for our guests. Your comments regarding communication and activities are equally important to us, and we will be reviewing these carefully to ensure clearer and more consistent information moving forward. And thank you for recognising Ken and Roger we’ll make sure your kind feedback is shared with the team. We’ll be reaching out shortly to connect with you directly and better understand how we can improve your experience. We truly appreciate you bringing this to our attention and hope we’ll have the opportunity to warmly welcome you back for a more enjoyable stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 4.0/5

Joel Y. Families - Confirmed reviews ALL

Stayed for 2 nights 1st week of June with my family of 4, 2 kids. Room was rather cold and lacked proper heating. Other than that, everything else was good.

Dear Joel, Thank you for sharing your feedback following your recent stay at Fairmont Resort. We are pleased to hear you enjoyed many aspects of your visit. However, we sincerely apologise that the room heating did not meet your expectations. Please be assured your comments have been shared with our team for review and improvement. We appreciate your loyalty and hope to welcome you back for a more comfortable stay in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 5.0/5

Wendy J. Couples - Confirmed reviews ALL

Excellent stay! After a disastrous stay a few years ago this stay was faultless!

Dear Wendy J., Thank you for sharing your positive experience with us. We are delighted to hear that your recent stay was faultless, especially after your previous experience. It is our constant aim to provide exceptional service, and we appreciate your recognition of our efforts. We look forward to welcoming you back for another wonderful stay in the future. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 4.0/5

Venessa H. Families - Confirmed reviews ALL

Overall a great resort with loads of amenities and places to eat inside. You could genuinely not leave. My only issue is the windows in our room didn’t close properly and it meant the night was colder then it should have been in our room. The heat didn’t do much to help due to the wind coming through the gaps. Apart from that the resort has an amazing buffet breakfast, great coffee and a lovely eateries. My kids were entertained in the kids play areas and the room was spacious and lovely for the 4 of us.

Dear Venessa H., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Resort Blue Mountains - MGallery Collection. We are delighted to hear that you found our resort to be lovely and ideal for families. It is always a pleasure to know that our amenities and dining options met your expectations, as well as providing a memorable experience for your children in our play areas. We sincerely appreciate your comments regarding the issues with the windows in your room. Please be assured that our maintenance team is consistently striving to uphold the highest standards of comfort for our guests. We take guest feedback seriously and will review your concerns to enhance the overall experience. It is wonderful to know that you enjoyed our buffet breakfast and the quality of coffee offered at our various dining venues. We aim to provide a diverse range of options suited for all tastes. Thank you once again for your constructive feedback. We hope to welcome you and your family back in the future for another enjoyable stay. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.5/5

Amy N. Families - Confirmed reviews ALL

Lots of activities for the kids on the weekend. The hotel is nice but the outside needs cleaning or a bit renovating.

Dear Amy n., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the comfort of our accommodations and the activities for children. We appreciate your comments about the exterior and will certainly take them into consideration as we plan future improvements. Best regards, Fairmont Resort Blue Mountains - MGallery Collection

Other web-users rate our hotel

  • 1,397 reviews 8.3/10 Location
  • 2,677 reviews 5.9/10 Room
  • 2,794 reviews 7.5/10 Service
  • 26 reviews 3.1/10 WiFi
  • 1,516 reviews 4.8/10 Food
  • 1,016 reviews 5.4/10 Comfort
  • 908 reviews 3.6/10 Cleanliness
  • 689 reviews 6.5/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Leura