Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,523 reviews

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1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  4,523 reviews

Customer review rating 3.5/5

James D. Friends - Confirmed reviews ALL

No problems with the staff, in fact they were the highlight of the trip, the location was also amazing, but there were many utilities and some amenities that are just outdated and uncared for. -Bath/shower in rooms are too small and cause too much mess when used, some even do not have bath taps as they've been removed, also zero steam ventilation. -Room aircon system is nosily clunky after a short period of use. -Bedroom windows do not correctly close, so outside noise is constantly present, insects and spiders were invading the room on the side of the window. -Snooker table mats are in need of cleaning and repair. -Elevator's a faulting and become unusable for days at a time meaning.

Dear James, Thanks for taking the time to share such a detailed review, and for staying with us as both an ALL member and an Accor Vacation Club member. I’m really glad to hear our team made such a strong impression. We are glad to hear your comments about the Two Doctors Whiskey Tavern staff and our reception. They'll be thrilled to know they made an impact on your stay. Although, we are sorry that the room and some of the facilities let the experience down. The issues you’ve raised - bathroom layout, missing taps, ventilation, the aircon noise, the window not sealing properly, and the elevator downtime - are all things we absolutely need to get right. Your feedback has already been passed on to the team so we can work through each of these properly. The snooker table note is appreciated too. Again, we appreciate you for giving us your feedback and we hope to welcome you back for a stay that reflects the high standards our team strives to provide. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 2.5/5

Emma B. Friends - Confirmed reviews ALL

Some things were great, loved the cocktails in the Two Doctors Tavern. Italian bistro food was a bit stodgy. Rooms need better sound proofing. We were woken each night by crying babies, barking dogs or both! Also the reservation team had not passed on the details of my price rate guarantee which lead to some delay at check in as we were still listed for the original price.

Dear Emma B., Thank you for taking the time to share your feedback regarding your recent stay. I am pleased to hear that you enjoyed the cocktails at the Two Doctors Tavern. However, I regret to learn that the Italian bistro did not meet your expectations and that noise disturbances affected your experience. Additionally, I apologize for the inconvenience caused during check-in due to a miscommunication with your reservation details. Your comments will be reviewed to enhance our services moving forward. Warm Regards, Michelle

Customer review rating 4.0/5

Stephanie A. Couples - Confirmed reviews ALL

Staff were great in all departments. We went on a weekday so it wasn’t packed with families instead lots of retirement couples who were fun be to around. The rooms really could have been cleaner as many other reviews are also commenting on however this wasn’t something to ruin our wonderful experience here . Will definitely be back

Dear Stephanie, We really appreciate you sharing your feedback from your recent visit. We’re glad to hear that you enjoyed your weekday getaway and that our team across reception and restaurant made such a positive impression on your stay. It’s always lovely to know our staff helped create a relaxed and enjoyable atmosphere, and we’ll be sure to pass on your kind words to the team. That said, I’m sincerely sorry to read about the cleanliness issues you experienced with the room, particularly the dust and carpets. This is certainly not the standard we aim to deliver, and we appreciate you raising it with us. Please be assured your comments have been shared with our housekeeping team so they can address these concerns thoroughly and ensure improvements are made. We also appreciate your feedback regarding Wi‑Fi performance and ease of access, as this helps us better understand where we can enhance the overall guest experience. Thank you again for your loyalty as an ALL Classic and Accor Vacation Club member, and for your kind recommendation. We’re very pleased to hear that, despite the shortcomings, you had a wonderful stay and plan to return. We truly look forward to welcoming you back and providing an even better experience next time. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.5/5

Rebecca E. Families - Confirmed reviews ALL

The first impressions were great, the location and building are stunning. The amenities feel like everything is available all the luxury’s and then a little extra. Our negatives were cleanliness in the play areas, and we would love to see a toilet brush and mop available in the rooms as they are not daily serviced it would help with keeping the bathroom floor dry. The service feeling was mostly friendly and amazing and sometimes at the desk we felt like we were interrupting something more important. The lady making coffee at the bar in the morning of wed 25th March was fantastic and very friendly! We would love to see a daily kids program that allows use of the big slide, peddle boats and high ropes course even if it is only one time each day with a package of going on all of the things perhaps with a staff member taking them between each activity. Just an idea for the quieter days. We love the addition of the train room and the fish tank, the art works were fabulous especially the birds and the ones above the stairs. We can see that Fairmont is loved, we would love to see more focus on cleanliness however will still share with others as a great place to visit. This review is intended as an honest review to help improve somewhere we enjoyed coming and not as a complaint at all! Thankyou for having us visit and we look forwards to coming again.

Dear Rebecca, Thank you for taking the time to share your experience at Fairmont Resort Blue Mountains - MGallery Collection. We are delighted to hear that you appreciated our stunning location, beautiful amenities, and the exceptional service provided by our staff, particularly at the bar. We sincerely regret that cleanliness in the play areas did not meet your expectations. Please be assured that we take cleanliness seriously and will address this with our housekeeping team. Regarding your suggestion for a toilet brush and mop in the rooms, we understand how this could enhance your stay, particularly given our policy of not providing daily room service. Your feedback regarding the desire for a daily kids program is also valuable, and we appreciate your ideas for improving the guest experience. We are grateful for your honest review and your intention to support our improvement efforts. We look forward to welcoming you back in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.5/5

Angela D. S. Families - Confirmed reviews ALL

We stayed in the suite as I need a seperate bedroom for kids to sleep otherwise I have to sleep at 7pm!. It was expensive for what it was. The decor is old and dated. Clean enough but obvious stains on the carpet, bare furnishings with old cupboards etc. The view was lovely though. The play area is safe and there is lots to do with heaps of arcade games, climbing equipment etc but again, old and dated. The pool is reasonable, nothing nice about it besides the fact that there is an indoor and outdoor pool. The play area outdoors is also safe, but not exciting. The food was standard, nothing special but acceptable.

Dear Angela, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your positive remarks about our location and the friendliness of our staff, as well as the enjoyment your children found in our play area. We regret to hear that your suite did not meet your expectations in terms of decor and furnishings. While we strive to maintain a comfortable environment, we understand that some elements may not have met your standards. Your comments about the cleanliness and condition of the carpet have been noted, as we continuously work to improve our facilities. We are pleased that you found our pool facilities satisfactory and appreciate your insights regarding the food offered during your stay. Your feedback is invaluable as we seek to enhance the experience for all of our guests. Thank you once again for your review. We hope to have the opportunity to welcome you back in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Other web-users rate our hotel

  • 1,402 reviews 8.2/10 Location
  • 2,707 reviews 5.8/10 Room
  • 2,804 reviews 7.5/10 Service
  • 24 reviews 3.8/10 WiFi
  • 1,549 reviews 4.9/10 Food
  • 1,009 reviews 5.5/10 Comfort
  • 899 reviews 3.4/10 Cleanliness
  • 684 reviews 6.6/10 Breakfast

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