Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 4,607 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  4,607 reviews

TripAdvisor Rating  3.9/5  3,485 reviews

Customer review rating 1.5/5

Young C. Families - Confirmed reviews ALL

Overall, the experience was uncomfortable and unsatisfactory from check-in to check-out.

Customer review rating 3.0/5

Thomas R. Couples - Confirmed reviews ALL

We found the resort a bit of a disappointment. While others have commented on its dated appearance and desperate need of renovations, this is not the main issue. We left early because the property is not as advertised. The website has no pictures with kids, advertises a steakhouse and a professional atmosphere. It mentions a "kids zone", suggesting that there is a separate area. What we found was the entire property was overrun with screaming kids and we were told by staff that on bad days there can be as many as 400 kids. The steakhouse was "not in season" and replaced with a small menu. The fish of the day was the same for a whole week. The wine list is extremely short and features only mediocre releases reminiscent of a three-star eatery (how a Fairmont of this magnitude cannot have a cellar is beyond me). It would behoove you well to change your profile on the Accor site and present yourself as an upscale Disneyland with no place for adults to hide. We originally wanted to have a few spa treatments, but with the spa right adjacent to pool, arcade and rollerskate rink, we figured it would not be very relaxing unless the walls were made from 30 cm concrete.

Customer review rating 4.5/5

Nancy Y. Families - Confirmed reviews ALL

good location，lot of activity for kids!

Customer review rating 3.5/5

Maria C. Couples - Confirmed reviews ALL

I don’t believe this hotel properly honours Accor tier membership. The reservations team doesn’t appear to review bookings in advance, so any small requests or favours noted at the time of booking are only seen by the front desk on the day of check-in. This hotel used to have excellent customer service, which makes this experience particularly disappointing.

Dear Maria, Thank you for sharing your feedback regarding your recent stay. We regret to learn that your experience did not meet your expectations, particularly concerning our handling of Accor tier membership benefits. Please know that we strive to ensure all guest requests are managed effectively, and your comments will be taken into account as we continually seek to enhance our service standards. We appreciate your insights and hope to welcome you back for a more satisfying experience in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.0/5

Peter T. Couples - Confirmed reviews ALL

Old hotel with problems. Not suitable for couples.

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Other web-users rate our hotel

  • 1,447 reviews 8.2/10 Location
  • 2,741 reviews 5.9/10 Room
  • 2,884 reviews 7.7/10 Service
  • 25 reviews 5.3/10 WiFi
  • 1,588 reviews 5.1/10 Food
  • 1,017 reviews 5.7/10 Comfort
  • 869 reviews 3.5/10 Cleanliness
  • 718 reviews 6.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.