Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 4,601 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  4,601 reviews

TripAdvisor Rating  3.9/5  3,484 reviews

Customer review rating 5.0/5

Karly J. Families - Confirmed reviews ALL

We had such a great time we are heading back 2 weeks later again ! The staff are helpful and professional . Lots of things for the kids to do and the setting is beautiful

Dear Karly J., Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you had an enjoyable experience and found our staff helpful and professional. We look forward to welcoming you back in just two weeks for another memorable visit. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.5/5

Roshan J. Couples - Confirmed reviews ALL

No explorer recognition even after mentioning I was there for my birthday weekend. Was told Breakfast was not included in my stay. But had to press then that I was platinum so it should be included. Even asked twice of I can get late check out. Was told can only do one hour extra. Was looking forward for the sauna after my hike but it was closed during my stay. Was overall ok stay.

Dear Roshan, Thank you for taking the time to share your feedback. We sincerely apologise that certain aspects of your stay did not meet your expectations. We recognise the importance of personalised recognition, especially regarding your platinum membership and during special occasions such as your birthday weekend, and regret that we did not provide the level of service you deserved. Regarding the check-in experience, we acknowledge that there was incorrect information provided about breakfast inclusion, and we apologise for any confusion this may have caused. As a Platinum member, breakfast is indeed included for one room per reservation, and we will review our communication procedures to ensure clarity for all our guests. We also regret that the sauna was unavailable during your visit, and we understand how disappointing this must have been after your hike. Your feedback is invaluable to us, and we are committed to making continuous improvements. Thank you again for staying with us. Please note that we are more than happy to assist with any future stays and would love the opportunity to provide you with a more seamless and enjoyable experience. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 1.5/5

Sarah T. Couples - Confirmed reviews ALL

I had a gift voucher for my stay and the reservations team were very helpful for me to book in my stay. However my actual stay was not very pleasant. The hotel seemed overrun with guests. We were unable to access our room until close to 5pm despite a 3pm check-in time. The bar was a mess so many people loitering around waiting for their room. For a premium member of accor I received no priority for checkin or my room. My room overlooked a road, it was very average. Accor have also changed their membership card which meant I couldn't access my discounts. I have gone back through my emails and received a notification I needed to use an app rather than my Accor + card, very frustrating that the trasition period was so short and paid members aren't given any assistance with making the change. I had the same issue at Peppers in Port Douglas this week they stopped accepting my membership when I have paid for it and Accor changed the system at short notice.

Dear Sarah T., Thank you for taking the time to share your feedback regarding your recent stay with us at Fairmont Resort Blue Mountains - MGallery Collection. I appreciate your kind words about our reservations team; they strive to provide excellent service. I sincerely apologize for the inconveniences you faced during your visit. It is regrettable that you were unable to access your room until late in the afternoon, as we aim to ensure a timely check-in experience. I understand how frustrating this can be, especially during busy periods. Additionally, I am sorry to hear about your experience at the bar and the challenges you encountered with your membership card transition. We recognize that changes in membership systems can be confusing, and I appreciate your patience during this adjustment period. Your comments are valuable to us, and I will ensure they are shared with our team for review. Thank you once again for your insights, and I hope you will consider staying with us again in the future. Warm Regards, Michelle Taylor General Manager

Customer review rating 2.0/5

Keith R. Couples - Confirmed reviews ALL

poor.

Dear Keith R., Thank you for your feedback. We regret to hear that your experience did not meet your expectations. We continually strive to maintain our facilities, and your comments will be reviewed as part of our ongoing improvement efforts. Warm Regards, Michelle Taylor General Manager

Customer review rating 3.5/5

Jessie L. Families - Confirmed reviews ALL

bathtub in master bedroom in king suite has no shower curtain. floor got too wet.

Dear Jessie, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the bathtub in the king suite lacking a shower curtain, which led to the floor getting wet. Your comments are very helpful, and we will review the room setup to prevent this from happening again. We appreciate your feedback and your overall positive comments about our team. It’s our goal to provide all our guests with a comfortable and enjoyable experience, and we apologies for our shortcoming. We hope to welcome you back in the future so we can provide you with a better stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

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Other web-users rate our hotel

  • 1,462 reviews 8.2/10 Location
  • 2,765 reviews 5.9/10 Room
  • 2,914 reviews 7.7/10 Service
  • 26 reviews 5.2/10 WiFi
  • 1,625 reviews 5.1/10 Food
  • 1,027 reviews 5.7/10 Comfort
  • 883 reviews 3.5/10 Cleanliness
  • 727 reviews 6.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.