Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,558 reviews

Best price
guarantee
Fairmont Resort Blue Mountains - MGallery Collection - Image 1
Fairmont Resort Blue Mountains - MGallery Collection - Image 2
Fairmont Resort Blue Mountains - MGallery Collection - Image 3
Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,558 reviews

Customer review rating 4.5/5

George R. Couples - Confirmed reviews ALL

Staff and amenities were first class

Hi Geroge, Thank you very much for taking the time to share your feedback following your recent stay with us at Fairmont Resort Blue Mountains. We are delighted to hear that you found our staff and amenities to be first class, and that so many aspects of your stay, including your arrival experience, accommodation, cleanliness, breakfast, and interactions with our team—were rated so highly. We truly appreciate your generous scores. We’re sorry to learn that the burgers from Sublime Bar did not meet your expectations. Your comments are important to us, and we will be sharing this feedback with our Food & Beverage team to review and improve the experience for our guests. Thank you again for choosing to stay with us and for your loyalty as a Classic ALL member. We hope to have the pleasure of welcoming you back for another relaxing stay in the Blue Mountains. Kind Regards, Guest Relations Fairmont Report Blue Mountains

Customer review rating 5.0/5

Marcelo P. O. M. Solo - Confirmed reviews ALL

I had to stop for a night at the resort, and the staff made me feel so welcomed. I had a good night sleep, spa day and tasty food. I will bring my family next time.

Dear Marcelo, Thank you so much for taking the time to share your lovely feedback. We’re delighted to hear that you felt welcomed from the moment you arrived and that you enjoyed a restful night’s sleep, a relaxing spa day, and delicious food during your stay. It’s wonderful to know we were able to make your stopover a great experience, and we’re even happier to hear you plan to bring your family next time. We look forward to welcoming you all back for another enjoyable stay. Warm Regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.0/5

Andrew C. Couples - Confirmed reviews ALL

Nothing special for the claims the hotel made, Room was above the children’s area and pool. As a couple the hotel could have taken this into account Both restaurants were fully booked Ate a mediocre burger in the lounge on tired sofas and were told to get our own cutlery if we wanted them It was clearly a family resort and not what we wanted

Dear Andrew, Thank you for taking the time to share your feedback with us. We’re glad to hear that you found your room spacious and comfortable, but we’re truly sorry that the overall experience did not meet your expectations as a couple travelling. We understand how important it is to be placed in a room that aligns with the purpose of your stay. Your comments regarding the location of the room and its proximity to the family facilities are completely valid. We will certainly review this with our team to ensure we provide more tailored room placements for guests seeking a quieter, more couple‑oriented experience. We’re also disappointed to hear about your dining experience and the availability of our restaurants during your stay. This is not the level of service we aim to provide, and your feedback about the meal quality, seating comfort, and self‑service cutlery expectation has been passed on to our food and beverage team for immediate review. We truly apologise for the inconvenience this caused. While our resort is popular with families, we strive to provide a relaxing and comfortable environment for all guests. Your feedback highlights areas where we can do better, and we genuinely appreciate you bringing this to our attention. If you would consider staying with us again, we would welcome the opportunity to provide you with a stay that better reflects our standards and the experience you were hoping for. Warm Regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.5/5

Kathy E. Couples - Confirmed reviews ALL

Our room was a generous size with comfortable lounge and bed. We had dinner with friends and then came back to the resort and enjoyed the Whisky Bar until closing. All of the spaces had a real family vibe - great for families with young kids and larger family groups, not so good a vibe for a couple getaway.

Dear Kathy, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our spacious and comfortable rooms, as well as you're evening with friends and the time spent in our Two Doctors Whisky Bar. It’s wonderful to know these elements helped make your stay enjoyable. We also appreciate your comments regarding the atmosphere throughout the resort. We’re glad that our spaces offered a welcoming environment for families and larger groups, though we understand this may feel less suited to a couple’s retreat. Feedback like yours helps us continue fine‑tuning experiences for all types of travellers. We hope to have the opportunity to welcome you back again—whether for a family getaway or another visit with friends. Warm regards, Guest Relations Team, Fairmont Resort Blue Mountains

Customer review rating 5.0/5

Elspeth D. Families - Confirmed reviews ALL

From the minute we walked thru the door, to handing our card over at the end, we could not fault the service we received.

Dear Elspeth D., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our service from start to finish. Your feedback is greatly appreciated and motivates our team to continue delivering exceptional experiences. Thank you again for staying with us, and we hope to have the pleasure of welcoming you back again soon! Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Other web-users rate our hotel

  • 1,427 reviews 8.2/10 Location
  • 2,721 reviews 5.8/10 Room
  • 2,838 reviews 7.6/10 Service
  • 24 reviews 3.6/10 WiFi
  • 1,578 reviews 4.9/10 Food
  • 1,019 reviews 5.5/10 Comfort
  • 887 reviews 3.3/10 Cleanliness
  • 700 reviews 6.6/10 Breakfast

Powered by Trustyou

Our other establishments nearby