Grand Mercure Solo Baru 5 stars

Customer review rating (ALL Rating) 4.5/5 553 reviews

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JL IR SOEKARNO, SOLO BARU, SUKOHARJO, 57552 Solo, Indonesia

Description

Hotel extras

  • Breathtaking scenery at the sky lounge on 21th floor.

  • Up to 2500 capacity ballroom for event.

  • Infinity pool on the 3rd floor.

  • The hotel provides direct access to The Park Mall.

  • For alternative dining options, room service is available on site.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 single beds

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Modern Deluxe room with mountain view is located on the 5th, 6th, and 12th to 18th floor, 1 king size bed 200x200 cm, 55 inch TV, bathroom with rain shower, safe deposit box, High Speed Internet access. Smoking or non-smoking rooms are available.

  • Views:

    City View or Mountain view

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Modern Deluxe room with mountain or city view is located on the 5th, 6th, and 12th to 18th floor, 2 single beds 120x200 cm, 55 inch TV, bathroom with rain shower, safe deposit box, High Speed Internet access. Smoking or non-smoking rooms are available.

  • Views:

    City View or Mountain view

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Modern Executive Room with city or mountain view is located from 19th to 20th floor, 1 king size bed 200x200 cm, complimentary minibar, 55 inch TV, bathroom with rain shower, safe deposit box, High Speed Internet access.

  • Views:

    City View or Mountain view

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Modern Executive Room with city or mountain view is located from 19th to 20th floor, 2 single beds 120x200 cm, complimentary minibar, 55 inch TV, bathroom with rain shower, safe deposit box, High Speed Internet access.

  • Views:

    City View or Mountain view

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Executive Suite Room with 1 king bed

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Grand Mercure Solo Baru

JL IR SOEKARNO, SOLO BARU, SUKOHARJO
57552 Solo
Indonesia

GPS:-7.597278, 110.815348

Telephone
Fax +62 271 7880921

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • SOC Additional charge
  • ADI SOEMARMO Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 345 rooms
  • 2 rooms for people with reduced mobility
  • 30 connecting rooms
  • 215 non-smoking rooms
  • 22 floors

Languages spoken at the hotel

  • English
  • Indonesian

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Concierge

  • Concierge

Porter

  • Porter

Catering

2 Restaurants

2 Bars

Breakfast

  • Buffet

Business

5 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Children''s Club for 3 to 6 years

Well-being

Fitness center

  • On site

Sports and leisure

Jogging track

  • On site

Jogging track

  • Nearby
  • On site
  • Indoor parking
  • Private

Public outdoor parking

Parking information

  • On site
  • Outdoor parking
  • Public

Public indoor parking

Parking information

  • On site
  • Indoor parking
  • Public

BLUE GARNET RISTORANTE

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Other

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Kosher menu
  • Salt-free menu
  • Vegetarian menu

SKY LOUNGE

Other informations

Services

  • Musical Entertainment

Step into our Sky Lounge which is located in the top floor, with an open view to see the surrounding beautiful Merapi mountain and Solo Baru view.

Located on the 3rd floor next to the pool, our fitness center features a sauna and state-of-the-art equipment in a spacious, air-conditioned room. Opening hours 6 AM to 9 PM.

The 1,800 metres squares Grand Ballroom accommodates up to 2,500 persons and offers various facilities for weddings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  553 reviews

Customer review rating 4.0/5

Margaretha A. Families - Confirmed reviews ALL

Dear Margaretha A., We very much appreciate your comments regarding your stay at the Grand Mercure Solo Baru. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief B Maulana General Manager

Customer review rating 4.5/5

Arnold K. Business - Confirmed reviews ALL

Dear Arnold K., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 5.0/5

Rajiv H. M. Business - Confirmed reviews ALL

Dear Mr Rajiv H. M., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 4.5/5

Yenny E. Couples - Confirmed reviews ALL

Dear Mrs Yenny E., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 5.0/5

Vicensia S. Y. S. Couples - Confirmed reviews ALL

Dear Mrs Vicensia S. Y. S., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Dear Margaretha A., We very much appreciate your comments regarding your stay at the Grand Mercure Solo Baru. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief B Maulana General Manager

Customer review rating 4.5/5

Arnold K. Business - Confirmed reviews ALL

Comfortable and cozy room to stay

Dear Arnold K., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 5.0/5

Rajiv H. M. Business - Confirmed reviews ALL

Check in & out was smooth with Putri. Tini took care of my personal needs

Dear Mr Rajiv H. M., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 4.5/5

Yenny E. Couples - Confirmed reviews ALL

Quiet, spacious, good breakfast, clean.

Dear Mrs Yenny E., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 5.0/5

Vicensia S. Y. S. Couples - Confirmed reviews ALL

Well located and comfortably stay

Dear Mrs Vicensia S. Y. S., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 5.0/5

Ardy C. S. Business - Confirmed reviews ALL

nice

Dear Mr Ardy C. S., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 3.5/5

Robby A. Families - Confirmed reviews ALL

It was just OK. We didn't feel like we stayed in a 5 stars hotel. The lobby area and other public facilities didn't give the vibe of a 5 stars hotel. The house keeping people were a bit slow responding to our request like opening the connected doors and other requested stuff. The room amenities were just very standart (different from other 5 star hotels we've been to). The food is OK but the restaurant people are super friendly and very warm including the one at the gym area (Pak Mul) is so kind and helpful.

Dear Robby A., Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your detailed review, as it helps us identify areas where we can improve our guest experience. We are sincerely apology to hear that your stay did not meet the expectations of a 5-star hotel. Your comments regarding the ambiance of our lobby and public facilities, the response time of our housekeeping team, and the standard of our room amenities have been shared directly with our department heads. Please rest assured that we are taking immediate steps to review these areas to ensure they align with the luxury standards our guests expect and deserve. On a brighter note, we are absolutely delighted to hear your kind words about our team. It is wonderful to know that our restaurant staff and Pak Mul at the gym provided you with such warm, friendly, and helpful service. We have proudly shared your praises with them, and they are thrilled to know they made a positive impact on your stay. We hope you will give us another opportunity in the future to welcome you back and provide you with the true 5-star experience you should have had. Warm regards, Arief B Maulana General Manager

Customer review rating 4.5/5

Isman T. Business - Confirmed reviews ALL

I have stayed at the Grand Mercure Solo hotel many times. The service is always excellent, prompt, and friendly. That is why I always stay at this hotel.

Dear Mr Isman T., Warmest greeting from Grand Mercure Solo Baru. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Arief B Maulana General Manager

Customer review rating 1.0/5

Ki S. K. Business - Confirmed reviews ALL

Very rude behaviour that the old therapist (Lia? or Liya?) at hotel Spa showed. She didn’t complete 90mins booking time. She just finished massage in 70mins. She continued to ask tips (more, more, more) and she took all bottles of juice and snack from my room without saying.

Dear Ki S. K., Thank you for bringing this to our attention. We are deeply shocked and saddened to hear about your experience with therapist . What you described is completely unacceptable and goes against everything we stand for regarding hospitality and respect. We take allegations of shortened service, aggressive tipping, and unauthorized removal of guest items extremely seriously. Our management team is launching an immediate investigation into this matter. We want to make this right for you. Could you please contact me directly so we can address this personally? Please accept our sincerest apologies for this distressing experience. Sincerely, Arief B Maulana General Manager

Customer review rating 1.5/5

Sk S. A. Business - Confirmed reviews ALL

I stayed at your hotel in February 2026 for four nights and booked a Superior Room with 1 King Bed at a rate of IDR 883,300. During that stay, I was given a comfortable room on one of the upper floors, and I had a very pleasant experience. Based on that positive experience, my company booked the same room category at the same rate for my recent stay. However, when I checked in on 21 July 2026, I was assigned an older room that was noticeably different from the one I received during my previous visit. When I asked the front desk about the difference, I was told that this was the room type included in my booking. My question is: if this is the standard Superior Room, why was I given a much better room during my previous stay under the same room category and at the same price? This inconsistency was very disappointing. I chose your hotel again because of the excellent experience I had during my first stay, but this time my expectations were not met.

Dear SK S. A., Thank you for sharing your feedback. We genuinely apologize that your recent stay did not meet the expectations set by your excellent first visit. When the hotel is not fully booked, we love to surprise our returning guests with complimentary room upgrades to higher categories as a gesture of appreciation. It appears you received one of these upgraded, newer rooms during your first stay. However, because both bookings were officially made under the standard Superior Room category, you were assigned our standard entry-level room this time. We completely understand how this created a confusing and disappointing experience for you. We should have clearly communicated the upgrade during your first check-in to avoid this misunderstanding. We value your company's loyalty and want to regain your trust. Please contact us directly at +6… or our sales manager as usual as assist your booking before your next visit so we can personally oversee your booking and ensure you get the exact room layout you enjoyed the first time. Warm regards, Arief B Maulana General Manager

Customer review rating 4.5/5

Cempaka I. Families - Confirmed reviews ALL

I was impressed by the staff’s hospitality. The food selection was good, but I think the taste could be improved.

Dear Cempaka I., Thank you for sharing your feedback with us. It is wonderful to know that our team's hospitality left a positive impression on you and that you appreciated our food variety. We also take your note about the taste seriously. Continuous improvement is important to us, and your input helps us know where we can do better. Rest assured, our kitchen team will look into this. We look forward to the opportunity of serving you again in the future. Sincerely, Arief B Maulana General Manager

Customer review rating 4.0/5

Tita A. B. Families - Confirmed reviews ALL

Negative: - airco in rooms cannot be adjusted. We even called technician into the rooms. Was very cold and had to switch off during night. - restaurant was not impressive and even undercooked steak, some cold meals, and for such high prices. Slower service for dinner too. I would avoid it. - small thing but not user friendly lights to notify if you want non disturb sign or clean please sign. Took us a min to understand. Such small thing but shows no user experience involved in designing such thing. - a rather big thing. I booked 2 connected rooms for each 1 adult and 1 kid. It said in the booking breakfast included, flexible rate. When i arrived the receptionist said only 1 breakfast was included for each room. I showed the booking and it says 3x breakfast from date x- date y (a total of 4 days 3 nights). She said that means only 3 breakfast for 1 person each morning. I argued and she eventually said ok she could make an exception. I was not grateful bcos nowhere in the booking or when i booked that breakfast was limited to 1 person per room. She said it was from accord rule. Sorry but this is nonsense. I paid 1 room for occupancy of 2 people. Dont know whose fault it was but i will definitely not pay for BF when i booked 1 room meant for 2 people. Accord pls make it right! Positives: - big rooms. Great layout. - connected rooms were really nice. - comfy beds. - breakfast was impressive. Contradictory to dinners. - the pool area was small but sufficient. Nice with the infinity pool. - location was unbeatable. Next to the park mall and just 2-3 min drive to pakuwon mall next to the park mall. All our needs were fulfilled and logistics was a breeze especially with kids and finding good places to eat. In general we had a great stay and would stay here again. But next time i ll make sure we ll get 2 person breakfast per room. Ridiculous.

Dear Tita A. B., Thank you for sharing your detailed feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed our spacious connected rooms, comfortable beds, impressive breakfast buffet, and our convenient location near the mall. However, we sincerely apologize for the frustrations you experienced regarding the air conditioning, dinner service, and the room indicator lights. Your comments have been shared with teams to ensure these issues are corrected. Regarding the breakfast inclusion, we have thoroughly checked your reservation details. The booking was processed through the system with the adult occupancy set to 1 person per room. As a result, the system automatically generated a rate and breakdown that included breakfast for 1 adult per room (totaling 3 breakfasts per morning across your stay). We completely understand how this caused a misunderstanding, and we are glad our receptionist was able to assist you with an exception during your stay. To ensure your next stay is seamless and matches your expectations perfectly, we would love to handle your booking personally. Please feel free to reach out to us directly via WhatsApp at +6… for any future reservations, and we will happily take care of all the details for you and your family. Thank you again for your valuable feedback, and we look forward to welcoming you back for an even better experience. Warm regards, Arief B Maulana General Manager

Customer review rating 4.5/5

Ferdinand .. Families - Confirmed reviews ALL

Outstanding service paired with a spectacular room. The hotel’s proximity to a beautifully shaded mall makes for wonderfully cool morning strolls. Additionally, the swimming pool is expansive, and the dining offers a fantastic, diverse selection.

Dear Mr Ferdinand, Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 4.5/5

Jarrid A. Families - Confirmed reviews ALL

It was a short term stay but enjoyable, my request for birthday amenities was also granted

Dear Mr Jarrid A., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 1.0/5

Vanya C. Couples - Confirmed reviews ALL

I stayed for 5 nights to celebrate our anniversary. Before our arrival, I was informed that the hotel via email would provide an anniversary greeting card and a slice of cake. Unfortunately, neither was ever delivered. What disappointed me the most was not the missing amenities themselves, but the lack of communication. I even followed up by email during my stay, yet I never received any response. If the hotel was unable to provide the promised anniversary amenities, it would have been much better to inform us honestly from the beginning instead of leaving us waiting throughout our stay. Small gestures matter, especially when they are promised in advance. Sadly, this experience left us feeling disappointed.

Dear Ibu vanya c., Thank you for taking the time to share your feedback regarding your recent five-night stay with us. Please accept my warmest, albeit belated, congratulations on your special anniversary. We are deeply sorry that we failed to deliver the anniversary card and cake we promised, and we are even more distressed to hear that your in-stay email went completely unanswered. You are entirely right: small gestures matter, but honest, reliable communication matters even more. Leaving you waiting without a response is unacceptable and does not reflect the high standard of hospitality we strive to provide. We completely understand and validate the disappointment you felt during such a special celebration. Your feedback has been shared directly with our reservationist and guest relations teams. We are actively investigating why your email was missed to ensure this communication breakdown never happens again. We want to regain your trust and properly celebrate your special occasion. For your next booking, please contact me directly at +6…. I would be privileged to personally oversee your reservation, ensure every detail is flawlessly executed, and arrange an exclusive free upgrade and special amenities to make up for your past experience. Could you please share with your booking confirmation number or the full name used for the reservation? This will allow me to look into your file immediately and prepare for your next seamless stay. Warm regards, Arief B Maulana General Manager

Customer review rating 4.5/5

Nicolas A. Business - Confirmed reviews ALL

Nice service

Dear Mr Nicolas A., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 4.5/5

Yogya A. E. Business - Confirmed reviews ALL

⭐⭐⭐⭐⭐ Overall, I really enjoyed my stay at Grand Mercure Solo Baru. I was pleasantly surprised to receive A. generous complimentary upgrade from the entry-level room to A. Junior Suite as an ALL Platinum member. Thank you so much to the team for this thoughtful recognition it truly made my stay even more enjoyable. The Junior Suite was spacious, bright, spotlessly clean, and very comfortable. The overall ambiance of the hotel was warm and relaxing. I'd also like to express my sincere thanks to the team for preparing the complimentary birthday cake. It was A. lovely surprise and A. thoughtful gesture that made our celebration even more special. Breakfast was also very enjoyable, with A. good variety of food and delicious flavors. Unfortunately, I had to check out earlier than planned due to an unexpected business matter in Jakarta, so I couldn't fully enjoy all of the hotel's facilities. Hopefully, I'll have the opportunity to return and stay longer next time. One small suggestion for improvement: the official Accor website still mentions that the hotel has an Executive Lounge. During my stay, I learned that there is currently no Executive Lounge available, so updating this information on the website would help avoid confusion for future guests. Additionally, since Platinum members may expect lounge access based on the website information, it would be wonderful if the hotel could consider offering A. small alternative benefit whenever the Executive Lounge is unavailable. Even A. simple replacement gesture would

Dear Yogya A. E., We very much appreciate your comments regarding your stay at the Grand Mercure Solo Baru. It is always A. pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your feedback about the Executive Lounge, please rest assured that I am personally following up on this matter to ensure it is addressed. We sincerely hope this experience does not diminish your trust in us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief B Maulana General Manager

Customer review rating 4.5/5

Ina D. Families - Confirmed reviews ALL

Good stay , good location, need some maintenance for the furniture

Dear Mrs Ina D., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 4.5/5

Adnil I. N. Couples - Confirmed reviews ALL

Clean, good services

Dear Adnil I. N., We very much appreciate your comments regarding your stay at the Grand Mercure Solo Baru. It is always a pleasure to receive positive feedback. I will share your comments with our team also we will evaluate on our breakfast. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief B Maulana General Manager

Customer review rating 4.0/5

Kamelia W. Families - Confirmed reviews ALL

The hotel feels a bit old, but still comfortable. The king size bed is big enough for my husband, I, and my 2 years old daughter. The breakfast had a lot of variety of food. The infinity pool is divine, loved it, there was a kid pool and slide for kids so my kids enjoyed it. The gym room is big, unfortunately I didn't get the chance to try the gym. For a 5 star hotel, the price is good.

Dear Mrs Kamelia W., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Other web-users rate our hotel

  • 189 reviews 9.2/10 Location
  • 596 reviews 8.5/10 Room
  • 667 reviews 9.3/10 Service
  • 7 reviews 7.1/10 WiFi
  • 336 reviews 8.7/10 Cleanliness
  • 219 reviews 8.8/10 Breakfast
  • 17 reviews 5.8/10 Wellness Area

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