Terms and Conditions of the PUBLIC – ALL Accor – GUEST STAR OFFER

1. The ALL.accor.com Terms and Conditions of Service and the ALL Accor Programme Terms and Conditions of Membership apply to the “Guest Star Offer”.

2. This offer allows ALL Accor members, regardless of their status, to benefit from a discount of 15% to 25% depending on the participating hotel brand on the flexible public rate, for any booking made between 27 October 2025, and 1 December 2025, and for a minimum two-night stay in a participating hotel during the validity periods indicated above:

a. 27 October 2025 – 31 March 2026:

i. For the countries: Australia, Bahrain, Benin, Botswana, Cambodia, Cameroon, China, Lao People’s Democratic Republic, Democratic Republic of the Congo, Egypt, Equatorial Guinea, Fiji, Ghana, Hong Kong, India, Indonesia, Iran, Côte d'Ivoire, Japan, Jordan, Kenya, Republic of Korea, Kuwait, Lebanon, Macau SAR, China, Madagascar, Malaysia, Maldives, Mongolia, Myanmar, Namibia, Nepal, New Zealand, Nigeria, Oman, Pakistan, Philippines, Qatar, Rwanda, Saudi Arabia, Senegal, Singapore, South Africa, Sri Lanka, St. Helena, Ascension and Tristan, Taiwan, China, Tanzania, Thailand, Türkiye, United Arab Emirates, Vietnam, Zimbabwe

ii. For the brands:   Mama Shelter, The Hoxton, Morgans Originals, 21C

b. 08 December 2025 – 15 March 2026: 

i. For the countries (excluding brands mentioned above): Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, France, French Guiana, Georgia, Germany, Greece, Hungary, Ireland, Israel, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Morocco, Netherlands, Poland, Portugal, Republic of North Macedonia, Reunion, Romania, Saint Martin (French part), Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Ukraine, United Kingdom, Uzbekistan.

ii. For the brands: Sofitel, MGallery, Emblems, 25hours, Rixos AIC, SO, Mondrian, Hyde.

3. This discount can be combined with the ALL Accor Member Rate, and the discount levels applied may vary depending on the brands and regions:

a. 15%:

i. For the countries: Australia, Bahrain, Benin, Botswana, Cambodia, Cameroon, Lao People’s Democratic Republic, Democratic Republic of the Congo, Egypt, Equatorial Guinea, Fiji, Ghana, Hong Kong, India, Indonesia, Iran, Côte d'Ivoire, Japan, Jordan, Kenya, Republic of Korea, Kuwait, Lebanon, Macau SAR, China, Madagascar, Malaysia, Maldives, Mongolia, Myanmar, Namibia, Nepal, New Zealand, Nigeria, Oman, Pakistan, Philippines, Qatar, Rwanda, Saudi Arabia, Senegal, Singapore, South Africa, Sri Lanka, St. Helena, Ascension and Tristan, Taiwan, China, Tanzania, Thailand, Türkiye, United Arab Emirates, Vietnam, Zimbabwe (excluding brands listed below) 

b. 20%: 

i. For the brands: The Hoxton, Morgans Originals, 21C, 25hours, Rixos AIC, SO, Mondrian, Hyde

ii. For the countries: China 

c. 25%: 

i. For the region (excluding the brands mentioned above): Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, France, French Guiana, Georgia, Germany, Greece, Hungary, Ireland, Israel, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Morocco, Netherlands, Poland, Portugal, Republic of North Macedonia, Reunion, Romania, Saint Martin (French part), Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Ukraine, United Kingdom, Uzbekistan.

ii. For the brands: Sofitel, MGallery, Emblems, Mama Shelter

4. Bookings made at SO, Mondrian, and Hyde brand hotels and in Australia, Bahrain, Benin, Botswana, Cambodia, Cameroon, Lao People’s Democratic Republic, Democratic Republic of the Congo, Egypt, Equatorial Guinea, Fiji, Ghana, Hong Kong, India, Indonesia, Iran, Côte d'Ivoire, Japan, Jordan, Kenya, Republic of Korea, Kuwait, Lebanon, Macau SAR, China, Madagascar, Malaysia, Maldives, Mongolia, Myanmar, Namibia, Nepal, New Zealand, Nigeria, Oman, Pakistan, Philippines, Qatar, Rwanda, Saudi Arabia, Senegal, Singapore, South Africa, Sri Lanka, St. Helena, Ascension and Tristan, Taiwan, China, Tanzania, Thailand, Türkiye, United Arab Emirates, Vietnam, Zimbabwe are not eligible for reimbursement (excluding brands: Sofitel, MGallery, Emblems, The Hoxton, Morgans Originals, 21C, 25hours, Rixos AIC, Mama Shelter)

5. The minimum stay is two nights. 

6. Please note that some participating hotels may not be available for the entire duration of the promotion due to the Winter Olympics being held in Milan from 6 to 22 February 2026. The following establishments will have limited availability during this period:

a. 0933 – IBIS MILANO CENTRO

b. 1137 – NOVOTEL MILANO LINATE AIRPORT

c. 3458 – NOVOTEL MILAN MALPENSA AIRPORT

d. 5141 – IBIS MILANO MALPENSA AEROPORTO

e. 5604 – IBIS COMO

f. 7926 – MERCURE MILANO SOLARI

g. 8301 – MERCURE MILANO AGRATE BRIANZA

h. 9379 – IBIS MILANO FIERA

i. A024 – IBIS STYLES MILANO CENTRO

j. 3653 – MERCURE BERGAMO CENTRO

k. 8894 – MERCURE BERGAMO AEROPORTO

l. A0Z4 – NOVOTEL BRESCIA 2

m. 3307 – NOVOTEL VENEZIA MESTRE

n. 8030 – MERCURE VENEZIA MARGHERA

7. To be eligible for this offer, bookings must be made directly through ALL.accor.com, the WeChat programme (for hotels in China), as well as through third-party tour operators and online travel agencies (such as expedia.com, booking.com, etc.).

8. Members must provide their ALL Accor card number when booking and present their card upon arrival at the hotel during check-in.

9. All bookings must be guaranteed with a credit card that is valid on the date of the start of the stay.

10. This offer cannot be combined with other ongoing promotions or benefits (including ALL Accor+). If the stay meets the criteria for multiple offers, only the Reward Points from the most generous offer (i.e., the one that earns the most Reward Points) will be credited.

11. Cancellation conditions vary depending on the hotel. If the booking is not cancelled within the specified time frame, the first night will be charged.

12. The offer is subject to availability. The general terms and conditions of sale specific to each hotel apply. The offer’s validity dates are subject to change without notice. Accor and participating hotels cannot be held liable in the event of unforeseeable external circumstances preventing the offer from being fulfilled. No compensation or Reward Points may be claimed in such circumstances.

13. Please specify the reference 020855 in all your communications with call centres or customer care services related to this offer.