The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 2,494 reviews

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The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 1
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The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 4
Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,494 reviews

Customer review rating 4.0/5

Mauro N. Families - Confirmed reviews ALL

The hotel was wonderful overall. Although I had requested a first-floor room and was given one on the ground floor instead, it was perfectly fine: very well soundproofed, elegant, and comfortable. I would suggest replacing the light bulbs in the room with a warmer light, similar to the one used in the common areas, which I found much more pleasant. The spa was amazing, and the food was excellent. The only disappointing moment was on New Year’s Eve, related to the service in the lounge area. I had booked the Palm to have something to eat and to wait for midnight together with my daughter. Unfortunately, despite using a translator, the waiter did not understand my needs and called the manager. The manager immediately understood the situation, but everything was then brought at once on a very small table, which was not ideal. After a couple of hours, when I asked for a dessert, I noticed the waiter reacting with some impatience, which made me feel a bit uncomfortable. That said, the evening was so beautiful that even this moment did not ruin it. This is a wonderful hotel, just like the young breakfast manager, who was extremely kind and dedicated in helping to solve an issue. Overall, attention to guests could be improved slightly, but the experience remains very positive.

Dear Mr N., Thank you very much for taking the time to share such detailed feedback about your stay with us. We are delighted to hear that you found the hotel wonderful overall and that you enjoyed the comfort of your room, the spa experience, and the quality of our food. We appreciate your understanding regarding the room location and are pleased to know it met your expectations in terms of soundproofing and comfort. Thank you as well for your helpful suggestion regarding the lighting; your comments have been noted and shared with the relevant team, as guest comfort is very important to us. I am truly sorry to hear about your experience in the lounge area on New Year’s Eve. While I am pleased the manager was able to assist, it is disappointing to learn that the service did not feel as attentive or seamless as it should have, and that this caused you any discomfort. Please accept our sincere apologies for this, and rest assured that your comments have been shared with the team so we can improve communication and service in similar situations. Thank you for also highlighting the kindness and dedication of our breakfast manager — your recognition will be passed on and very much appreciated. We value your honest feedback, as it helps us continue to improve our attention to guests. We’re pleased that, overall, your experience was positive, and we truly hope to have the opportunity to welcome you and your daughter back again in the future. With Best Wishes, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 5.0/5

Leah G. Couples - Confirmed reviews ALL

Very enjoyable. It was lovely to stay in a hotel with character. The staff were very welcoming and efficient and pianist very enjoyable in sunday afternoon.

Dear Ms G., Thank you ever so much for your kind review. We are delighted to hear that you found your stay very enjoyable and appreciated the character of the hotel. It is wonderful to know that our team made you feel welcome and that you enjoyed the pianist on Sunday afternoon — this is always a favourite with our guests. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon With Best Wishes, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 5.0/5

Lucy J. Couples - Confirmed reviews ALL

Came back for a Christmas break after we came for our anniversary in the summer. Staff all around were pleasant and helpful, room was lovely and clean, location is perfect

Dear Ms J. Thank you ever so much for your lovely review. We are delighted to hear you chose to return to us for your Christmas break after celebrating your anniversary with us in the summer, that really means a lot. It is wonderful to know you enjoyed the room, our location, and the service from our team. We hope to welcome you back again very soon. With Best Wishes, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 5.0/5

Robert W. Couples - Confirmed reviews ALL

Wonderful hotel, fabulous location, facilities and attentive staff

Dear Mr W., Thank you very much for your kind words. We are delighted to hear that you enjoyed the hotel, our location, facilities, and the attentiveness of the team. Thank you as well for highlighting Carlota; I will be sure to pass along your comments to her, as she will be thrilled to know her efforts made a positive impression. We truly appreciate you taking the time to share your feedback and hope to welcome you back again in the future. With Best Wishes, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 4.0/5

Claudine B. Families - Confirmed reviews ALL

The stay, hotel and friendly staff were perfect. I would say that the room was disappointing. Despite reporting the fan in the bathroom not working it was not attended to. I found the double bed rather small for a deluxe room

Dear Guest, Thank you for sharing your feedback. We’re delighted that you enjoyed your stay and the service provided by our team. Our bathroom fans are intentionally designed to operate very quietly to ensure a peaceful environment, and we regret that this was not clearly communicated at the time. We also appreciate your comments regarding the bed size and value this feedback as we continually refine our guest experience. We hope to have the pleasure of welcoming you back in the future. Kind regards, Carlota Ashmore Guest Relations Manager

Other web-users rate our hotel

  • 1,246 reviews 9.6/10 Location
  • 2,383 reviews 7.3/10 Room
  • 2,995 reviews 8.3/10 Service
  • 18 reviews 4.2/10 WiFi
  • 1,395 reviews 8.5/10 Amenities
  • 1,091 reviews 6.3/10 Comfort
  • 977 reviews 9.2/10 Vibe
  • 943 reviews 8.1/10 Bar

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