Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,600 reviews

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Sofitel Auckland Viaduct Harbour - Image 1
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21 Viaduct Harbour Avenue, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Telephone
Fax +64 9 909 9001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,600 reviews

TripAdvisor Rating  4.5/5  3,693 reviews

Customer review rating 2.5/5

Nita R. Families - Confirmed reviews ALL

We decided to stay on Christmas Eve, due to a family gathering on the north shore in Auckland. On our arrival we where meet with friendly staff member at reception due to our late arrival. But unfortunately the next day total different, breakfast was good and the service was ok. I had to ask for our room to be service at 3:30 there was so many front staff but not friendly at all, we felt like it was a huge asked, also missed the tea and milk supplies.We went for afternoon tea at 3:30 in the club lounge not good not greeted at all to much of a effect we where not impressed.We like staying at the Sofitel especially the location as everything is in walking distance to restaurants and shops and normal a great place.I know it was a public holiday but there is no excuse for bad service, not friendly and lack of hospitality in the hotel 🏨 industry. I just hope you take all this information on board. Thank you

Dear Nita R., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your loyalty to Sofitel Auckland and value your insights. It is disheartening to learn that your experience did not meet the high standards we strive to provide, particularly during such a festive time. While we are pleased that you were greeted warmly upon your arrival, it is concerning to hear about the inconsistencies in service you experienced thereafter. Our team is committed to ensuring that all guests feel welcomed and attended to, and your comments regarding room service and the club lounge experience will be shared with our management team for review. We understand the importance of hospitality, especially during holidays, and we regret that this was not reflected during your stay. Thank you for bringing these matters to our attention, as it helps us to improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 3.5/5

Carolyn W. Couples - Confirmed reviews ALL

We have great affection for your hotel, and we hope our feedback is useful and constructive. We appreciate that at the time of year of our visit, staffing can be an issue, but our consistent impression was that the hotel was understaffed, and it showed across the board. We are not criticising your staff - they were universally polite and friendly - our almost universal impression this visit was that they lacked the confidence, maturity and hotel knowledge that guests should expect. We also bought club membership again as we really enjoyed this during our preious visit. We would not do this again - eg, world darts championships is not suitable viewing ( several nights in a row); food choice, particularly savoury food, is limited; staff are frequently unavailable for long periods to provide drinks; and non-guests randomly come in and helps themselves to food. Seems the word is out!

Dear Carolyn W., Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your affection for our hotel and the constructive nature of your comments. I acknowledge your concerns regarding the staffing levels during your visit. While we strive to provide a welcoming and knowledgeable environment, I regret that your experience did not meet your expectations in this regard. Your observations about staff confidence and maturity will be taken into consideration as we continue to enhance our team’s training. Additionally, I understand your disappointment with the club membership experience, particularly regarding the food options and the management of the space. We continually assess our offerings and your insights will be valuable in this process. We aim to create a memorable experience for all our guests, and your feedback will aid us in improving our services. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Best regards, Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 3.0/5

Alan S. Couples - Confirmed reviews ALL

An arrival we could not even figure out where to go.As there are no signs for reception. I was actually calling out down the hallway for a couple of minutes before anyone even showed up to help us with our bags. Several times I called down to the front desk or any of the numbers for assistance, there was almost always no answer. Once I let it ring for ten minutes. When I asked at the front desk what the problem was, they said." We were very busy!" The "concierge" Kareem ask us about our plans and we mentioned the two restaurants we had dinner reservations at:Kingi and Sidart which he said we're excellent choices. The next night on new year's eve.When we arrived at Sidart.. We wish shocked to see that they had been closed for some time. I guess Kareem did not know. We had very little choices and ended up eating in the tapas bar at the hotel. After dinner we went to nap before the fireworks. But the noise from the street was so horrific. We could not even think of sleeping..your manager Manik said that noise is an issue and they do not have good windows to keep it out! ONLY Pol who was at the hotel on new year's eve when we returned (from the cancellee Sidart)seemed to care about us. Simply, let's just say we did not feel welcome.

Dear Mr S., Thank you for taking the time to share your feedback following your recent stay with us. Please accept my sincere apologies that your arrival experience did not meet the standards we aim to uphold, and that aspects of our service fell short during your visit. I am particularly concerned to learn about the lack of clear signage and the delays you experienced in receiving assistance upon arrival, as first impressions are extremely important to us. Rest assured, this feedback will be reviewed with the relevant teams to ensure a more welcoming and seamless arrival experience for our guests. I also regret that the information provided by our concierge regarding nearby dining options was not accurate. We understand the importance of providing up-to-date and reliable recommendations, and we will be reinforcing our communication processes to prevent a recurrence. Additionally, I acknowledge the inconvenience caused by street noise and appreciate your understanding, as we continue to explore measures to minimise external disturbances wherever possible. Thank you for your kind recognition of Pol’s efforts. Your comments will certainly be shared with the team as encouragement and motivation to continue delivering thoughtful service. Once again, we truly appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future. Warm regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 1.5/5

Chante M. Families - Confirmed reviews ALL

Paid $1600 for one night and honestly cannot understand what the cost was for. This was not a suite, not particularly spacious, and absolutely not what I’d expect from a so-called luxury hotel. The room was freezing — even with the heat turned up and an additional heater on, it was still colder inside than outside. Service was average at best, nothing that justified the price. The room itself was very standard, definitely not “luxury.” To make it worse, we were contacted twice asking if we were checking out despite having booked a late checkout until 12pm, which was frustrating and disruptive. Extremely disappointing experience overall. This was sold as one of their better rooms — if this is the standard, I wouldn’t return.

Dear Chante M., Thank you for sharing your feedback regarding your recent stay with us. We sincerely regret to learn that your experience did not meet your expectations, especially considering the investment made for your accommodation. We apologize for the discomfort you encountered with the temperature in your room. It is our priority to ensure a pleasant environment for all our guests. Additionally, we recognize the importance of clear communication regarding your late checkout request, and it is unfortunate that this was not handled to your satisfaction. Your comments regarding the service and room standards have been duly noted. We aim to provide exceptional service and accommodations that reflect our luxury brand, and it is disappointing to hear that we fell short during your visit. Thank you for bringing these matters to our attention. We appreciate your feedback as it helps us improve and enhance the experience for all our guests. Warm regards Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 4.5/5

Paul A. Families - Confirmed reviews ALL

It was our 2nd stay at this Sofitel and this time with my parents. Even the standard rooms are spacious and luxurious. We felt well looked after and loved the extensive breakfast options. All the staff we encountered were welcoming and helpful. A beautiful, relaxing Christmas..Thank you.

Dear Paul A., Thank you for sharing your delightful experience with us. We are thrilled to hear that you and your family enjoyed your stay during the Christmas season. It is wonderful to know that our spacious accommodations, extensive breakfast options, and attentive staff contributed to a relaxing holiday. We appreciate your kind words and look forward to welcoming you back for another memorable stay. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.