Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.3/5 1,734 reviews

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Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,734 reviews

Customer review rating 3.5/5

Jiunn L. Business - Confirmed reviews ALL

As an Accor Diamond member, I have always appreciated the recognition and service provided by Accor properties. However, I was disappointed to find that the welcome amenity provided in my room on arrival was simply a bar of soap. While I appreciate the handwritten welcome note, I felt that the amenity did not reflect the level of recognition typically associated with Diamond status, nor did it meet the expectations I have come to associate with the Sofitel brand. I chose Sofitel Auckland Viaduct because of its reputation for luxury hospitality, and this experience has left me questioning whether I will continue to stay at the property during future visits to Auckland. I would appreciate your comments regarding the current welcome amenity offering for Diamond members and whether this experience is consistent with the hotel’s intended guest recognition program.

Dear Jiunn L., Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincere apologies that the welcome amenity did not meet your expectations as an Accor Diamond member. We strive to create memorable and meaningful experiences for all our guests, and it is disappointing to learn that we fell short on this occasion. Your comments have been carefully noted and shared with the relevant teams. We greatly value your loyalty to the Accor brand and understand the importance of recognizing our Diamond members in a way that reflects their continued support and status. While our welcome amenities are intended as a thoughtful gesture of appreciation, we acknowledge that they may not always align with individual expectations. In this instance, we would also like to highlight that the Sofitel-branded soap presented as part of the welcome offering is one of our signature amenities, thoughtfully selected to reflect the French elegance, luxury, and attention to detail that define the Sofitel experience. Nevertheless, we appreciate that preferences vary, and your feedback provides valuable insight as we continue to review and enhance our guest offerings. Thank you once again for bringing this to our attention. We truly value your patronage and hope to have the opportunity to welcome you back to Sofitel Auckland Viaduct Harbour, where we can provide the exceptional experience, you rightfully expect and deserve. Warm regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 5.0/5

Jeremiah D. Couples - Confirmed reviews ALL

We had a nice stay at Sofitel Auckland. Service was excellent. Room was comfortable. Restaurant was great!

Dear Jeremiah D., Thank you for your kind words regarding your recent stay at Sofitel Auckland Viaduct Harbour. We are delighted to hear that you enjoyed our excellent service, comfortable accommodations, and dining experiences. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 4.5/5

Rachelle M. Couples - Confirmed reviews ALL

A night away Gifted to us by our children. Such a lovely welcoming well appointed hotel.

Dear Rachelle M., Thank you for your kind words about your recent stay with us. We are delighted to hear that you found our hotel welcoming and well-appointed. It is always a pleasure to provide our guests with a memorable experience. Warm regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 5.0/5

Tamara J. Business - Confirmed reviews ALL

Staff were lovely, food was amazing and bed was comfortable.

Dear Tamara J., Thank you for your kind words regarding our staff, dining options, and comfortable accommodations. We are delighted to hear that you enjoyed your stay with us and appreciate your positive feedback. Warm regards Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 5.0/5

Elise K. Couples - Confirmed reviews ALL

wonderful stay to wait out jetlag in auckland before going south, wonderful service / concierge, multiple dining options and quiet comfortable room: we will be back!

Dear Elise K., Thank you for your kind words regarding your recent stay at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed our service, dining options, and the comfort of your room. We look forward to welcoming you back for another wonderful experience. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Other web-users rate our hotel

  • 405 reviews 9.4/10 Location
  • 876 reviews 6.5/10 Room
  • 953 reviews 8.2/10 Service
  • 7 reviews 3.6/10 WiFi
  • 448 reviews 5.4/10 Comfort
  • 274 reviews 7.6/10 Food
  • 242 reviews 7.4/10 Vibe
  • 227 reviews 8.1/10 Breakfast

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