Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,599 reviews

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Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,599 reviews

TripAdvisor Rating  4.5/5  3,691 reviews

Customer review rating 5.0/5

Gareth P. Couples - Confirmed reviews ALL

Been here several times now and really enjoy the hotel

Dear Gareth P., Thank you for your kind feedback. We are delighted to hear that you have enjoyed multiple stays at our hotel. Your continued patronage is greatly appreciated, and we look forward to welcoming you back for another exceptional experience. Best regards, Vaibhav Bhande Sofitel Auckland Viaduct Harbour

Customer review rating 4.0/5

Kevin C. Business - Confirmed reviews ALL

Check in was good lovely room would have been nice to have a better knowledge of where facilities were and two key cards

Dear Kevin C., Thank you for your positive feedback regarding your check-in experience and room quality. We appreciate your suggestion about providing clearer information on our facilities and the availability of additional key cards. Your comments will be taken into consideration as we strive to enhance our guest experience. Best regards, Vaibhav Bhande Sofitel Auckland Viaduct Harbour

Customer review rating 2.5/5

Adam G. P. Couples - Confirmed reviews ALL

Nice hotel and facilities. Average service...

Dear Adam G. P., Thank you for sharing your experience with us. We’re really glad to hear that you enjoyed the hotel and its facilities, but we’re truly sorry that your arrival wasn’t as smooth as it should have been. Not being able to find the hotel or reception must have been frustrating, and we understand how confusing it can feel when signage and staff aren’t visible when you need them. We truly appreciate your honest feedback. It helps us understand where we can do better and ensures we keep improving for future stays. We hope you’ll give us another chance to provide a smoother, more enjoyable experience next time. Kind regards Vaibhav Bhande Sofitel Auckland Viaduct Harbour

Customer review rating 4.5/5

Briony B. Couples - Confirmed reviews ALL

We had a great stay here in November. No complaints at all.

Dear Briony B., Thank you for sharing your positive experience with us. We are delighted to hear that you had a great stay at Sofitel Auckland Viaduct Harbour. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Vaibhav Bhande Sofitel Auckland Viaduct Harbour

Customer review rating 2.0/5

Beomsu S. Business - Confirmed reviews ALL

First impression, the hotel was perfect, but when I entered the bathroom, it was a nightmare. I asked for some deodorizing spray, but it doesn't kill the spicy odor.

Dear Beomsu S., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our location and the beautiful views. However, we sincerely regret that the condition of the bathroom did not meet your expectations. Please rest assured that we will look into this matter and conduct a thorough investigation. Your comments have been shared with our team as we continually work to enhance the quality of our facilities and services. Thank you once again for your valuable feedback. Best regards, Sofitel Auckland Viaduct Harbour

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Other web-users rate our hotel

  • 382 reviews 9.3/10 Location
  • 864 reviews 6.4/10 Room
  • 925 reviews 7.9/10 Service
  • 436 reviews 4.9/10 Comfort
  • 269 reviews 7.2/10 Food
  • 231 reviews 8.3/10 Vibe
  • 227 reviews 8/10 Breakfast
  • 171 reviews 5.2/10 Cleanliness

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