Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.3/5 1,274 reviews

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Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,274 reviews

TripAdvisor Rating  4.5/5  3,656 reviews

Certificate of excellence 2023

Great visit to Auckland

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Lovely short stay at the Sofitel for a long weekend.

Dear Catherine, We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Beautiful location, lovely staff

Customer review rating 4.5/5

Nirmala M. Friends - Confirmed reviews ALL

We stayed in the Opera suite, stunning view, staff and especially the on call manager were absolutely lovely and helpful. We ordered Ubereats as we arrived late, staff helped with plates etc and delivered food to our room. Room was lovely. Access to the lounge every evening was brilliant and great food selection

Dear Nirmala M., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Good people, quiet comfortable room

Customer review rating 4.5/5

John Business - Confirmed reviews ALL

1. not intuitive finding my way to reception from the main entrance- a sign would help 2. Fabulous greeting from friendly staff 3. spacious quiet well appointed room (rubbish TV...) 4. great bathroom 5. like the location but had business at the viaduct so was perfect, if i needed downtown it's a decent walk

Dear John M., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, including the Tvs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Bad follow up service - not happy.

Customer review rating 0.5/5

Dr L. H. Business - Confirmed reviews ALL

Hi, I loved my stay but have left a 25yo vintage jacket in the wardrobe, called twice since and heard nothing. I cannot accept that it’s been stolen. That’s not good enough. Nor is not hearing anything back, despite being promised a return call twice.

Customer review rating 5.0/5

Ghhhhhhh Business - Confirmed reviews ALL

Shower was a bit stuffed though

Dear Rasik M., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will have a look in regard to the shower you mention and try to rectify this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

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Other web-users rate our hotel

  • 288 reviews 8.9/10 Location
  • 605 reviews 7.3/10 Room
  • 688 reviews 7.6/10 Service
  • 6 reviews 3.3/10 WiFi
  • 213 reviews 6.6/10 Food
  • 179 reviews 8.4/10 Breakfast
  • 171 reviews 8.3/10 Vibe
  • 121 reviews 6.3/10 Cleanliness

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