Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,590 reviews

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Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,590 reviews

TripAdvisor Rating  4.5/5  3,692 reviews

Customer review rating 5.0/5

Deborah M. Families - Confirmed reviews ALL

We arrived in the morning after traveling for 20 hours. Our rooms were ready and we appreciated the ability to get in and freshen up before resting in the afternoon. The rooms were well appointed and the minibar and snacks were a good addition. The accessible room was well designed but maneuvering a wheelchair would be difficult. Breakfast via room service was good as well as the offerings in the restaurant. Dinner was outstanding! The selection was tempting and it was hard to decide what to get. Sofitel was a great choice for us and we enjoyed beautiful Auckland!

Dear Deborah M., Thank you for taking the time to share your positive experience at Sofitel Auckland Viaduct Harbour. We are delighted to hear that your early arrival was accommodated and that you found the rooms well appointed, along with the offerings from our minibar and snacks. We appreciate your feedback regarding the accessible room design; your insights are valuable as we strive to provide comfort for all guests. It is wonderful to know that you enjoyed both breakfast and dinner, and that our culinary offerings met your expectations. We are pleased that you chose Sofitel for your stay and that you enjoyed the beauty of Auckland. Thank you once again for your kind words. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 4.5/5

Tracy P. Couples - Confirmed reviews ALL

above

Dear Tracy P., Thank you for your kind words regarding our staff and services. We are delighted to hear that you felt at home during your stay. Your feedback is greatly appreciated and motivates our team to continue providing exceptional experiences for our guests. Warm regards, Vaibhav Bhande Sofitel Auckland Viaduct Harbour

Customer review rating 1.5/5

Neil B. Couples - Confirmed reviews ALL

Could not find a concierge so our car was just left in the middle of the forecourt. Despite being loyal members and regular visitors, we were asked if this was our first visit. Promised membership welcome drinks were not provided. No personalised welcome note in our room (always have received in the past). Service overall was lacking.

Dear Neil B., Thank you for taking the time to share your feedback about your recent stay. I am truly sorry that your experience did not meet the high standards we strive to deliver, particularly in terms of service and the personal touches that are so important to us. We genuinely value your loyalty, and I regret that we fell short in welcoming you and assisting you upon arrival. Please know that your comments are sincerely appreciated and will be used to help us improve the experience we provide to our guests. Warm regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 4.0/5

Adam B. Families - Confirmed reviews ALL

Your staff was generally very welcoming and helpful. One of the steam rooms in the men’s spa area had a sign saying it was under repair, but the room was being used for towel storage. At a hotel of Sofitel’s quality and price, it’s disappointing to see part of the amenities closed indefinitely, apparently only because the hotel doesn’t want to bother with cleaning/maintenance. It is not a Marriott or a Hyatt, and people expect better. Separately, on one of the days of our stay, we wandered into the club/lounge area and didn’t realize that it was for only club members, as there was no sign indicating as much. We were having a scotch and walking soccer before a woman approached us and asked us to leave. We told her that we made a mistake and would happily leave shortly after we finished our drinks. She responded by standing and staring at us, and then threatening to charge us a fee for the lounge. We had to go to the front desk with her for the front desk to tell us that we would not be charged. The lounge worker’s response was a bit over the top considering that we told her that we would happily leave shortly.

Customer review rating 4.5/5

Stewart S. Couples - Confirmed reviews ALL

The hotel was located at the harbour, lovely room, very accommodating and pleasant staff to make it an enjoyable stay. Some traffic noise at night means we could not rate it 100%.

Dear Stewart S., Thank you for your positive feedback regarding our location, accommodations, and staff. We regret that traffic noise affected your stay. Your insights are valuable to us as we strive to enhance our guest experience. Best regards, Vaibhav Bhande Sofitel Auckland Viaduct Harbour

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Other web-users rate our hotel

  • 378 reviews 9.3/10 Location
  • 841 reviews 6.4/10 Room
  • 901 reviews 8/10 Service
  • 426 reviews 4.8/10 Comfort
  • 263 reviews 7.3/10 Food
  • 228 reviews 8.1/10 Vibe
  • 225 reviews 8.1/10 Breakfast
  • 162 reviews 5.2/10 Cleanliness

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