Sofitel Auckland Viaduct Harbour Hotel 5 stars

I stayed for a couple of nights as I had some meetings nearby. I was warmly greeted, given a very nice room and all luggage was taken up for me as I enjoyed a coffee. The room was spotless, well appointed and the bed very comfortable. During my stay, I ate at Lava for breakfast both mornings, also dinner with my partner one night, and with friends one night. We all really enjoyed our meals, service was good and food terrific. My steak was perfect, as was my salmon the next night. After dinner we all enjoyed a nightcap (or 2) in the hotel bar. The barman (Bob?) was sensational. What a friendly, funny, professional guy he is. Made delicious cocktails and suggested good wine/whiskey. All in all, a brilliant stay. We will be back.

My bride and I had to move the date, venue and guest list 3 x in 10 days due to all the new Government restrictions put in place due to the pandemic. The planning, the replanning and eventual dash to the altar was maddening and high on stress and anxiety. Many of our closest friends and family were not able to attend our wedding because of social gathering and travel protocols. Despite the sadness and disapointment caused, we were desperate to be together as husband and wife. Our intimate wedding of just 23 individuals (down from 190 to 100, to 45 ) was amazing. But the Sofitel was the cream on top. We loved it from the moment we pulled up and had the valet take care of our car and bags. A small number of folk were still dinning and they clapped loudly as my stunning bride entered through the double doors. It was well deserved as she looked like a princess. The bar manger took our drinks order and the restaurant staff spoilt us as they allowed us to have a late dinner, in essence our wedding reception, along with my mother & father. Thank you from the bottom of my heart Sofitel. We only wish we could have stayed longer, but the next day NZ went into lockdown ☹. I have and will continue to sing your praises to all I know and encounter. Sincere thanks, Jordan C.

We had three nights in The Sofitel, Auckland while we were trapped in NZ due to the CV restrictions. Service was excellent - all staff were friendly and very helpful.

We arrived after our wedding to an amazing suite which we had been upgraded to. Unfortunately the ice bucket we had pre-ordered had all the ice melted. The congratulations cake was a welcome surprise though. Breakfast in the morning at Lava was good too.

We booked 5 nights, but had to head home after 3 nights. Asked for a credit to use when the world is sane again, but was told to contact wotif, who I booked through. Sadly wotif are overwhelmed, and won’t talk to anyone who isn’t travelling in the next 72 hours. Very frustrating. Also it was impossible to get housekeeping or room service on the phone - defaulted eventually to reception or concierge. Was not impressed either at the 100% surcharge on laundry because it was Saturday - totally unjustified in my view.