In my view, not a 5 star hotel and not worth anywhere $330 per night for the following reasons: - no staff present at or near entrance to hotel, maybe 80% of the time over my 3 days. No one was there to help with luggage when I arrived; - calls to reception/concierge went unanswered on 5 out of 6 calls - wifi does not work properly and appears to be insecure. All casting devices throughout hotel could be accessed from my device - Accor Plus benefits were not honoured - rooms are extremely close (approx 12 metres) from other residential apartments so had to keep curtains closed the entire stay due to very low privacy Accompanying restaurant was very good though. Room was clean and well appointed This is really a 4 star hotel and it should be priced at $250 per night. I wish I had know about the lack of privacy before

We stay weekly. The Park Hyatt offered us the same rate however over the years the staff at Sofitel have made it impossible to stay anywhere else. They are so warm & approachable. They make it feel like a home away from home. This is what makes Sofitel the best in Auckland.

Generally good and yes, we would return. The hotel, like many others suffers from staff shortages due to government isolation requirements. Staff were friendly and helpful, particularly Karim and Supatra - those on the reception desk were also, but unfortunately too many to remember all their names. We had a couple of minor issues with the room, toilet and internet, but these were sorted. Upon arrival I was informed we’d been upgraded. Unfortunately, I fail to see how we could be ‘upgraded’ to the smallest room on the floor. When I mentioned this I was told we’d actually been upgraded three times - something to do with the views, apparently. Now, if there are no upgrades available we can accept that, no problem - being mildly deceived is a little harder to take. Platinum Accor Plus.

The place I always stay

A pleaure because of the atmosphere and the employees attitude

Love staying in this little slice of paradise

Handy location -good level of service

We had a wonderful experience for our 20th wedding anniversary. We were upgraded and the view from our room was spectacular. We had a late check out so felt like we had had a good break rather than just a night away.

Always a favourite place to stay ideal location to get to away from busy traffic and so relaxing looking out at the boat harbour and with the indoor water.The room was beautiful luxury comfort bed furnishings quiet fabulous bathroom towels etc

Free upgrade to Suite.

Warm welcome, fabulous food and drinks, great location and perfectly comfortable beds!

Lovely stay at the Sofitel. The staff were very friendly and helpful, nothing was too much trouble for them to make our stay just right for us. Our room was just perfect. The sauna/pool area was wonderful. We ate in the Hotel and the food was delicious.

Twice now my wife and I have celebrated our anniversary at this hotel and have experienced the friendly and thoughtful service of the staff. The location in the heart of the viaduct makes it a great place to stay.

This was a perfect location with friendly, efficient and professional staff and the hotel had plenty of good facilities. Any request I made to staff was actioned quickly and politely and nothing seemed to be a hassle. This was a memorable stay.

Sofitel stay review There were some issues with Accor plus booking website and things got all mixed and messy to book a 3-night stay at the hotel. We ended up ringing directly the hotel for the booking and we meet Angle the assistant Assistant Front Office Manager who sorted it out all perfectly without any trouble and arranged a perfect welcome for us, with a Petit Fours on arrival, a room that had a great view facing the city and the viaduct basin, we were absolutely delighted and happy what she had arranged for us. Not to mention the lovely present she handed over personally for our two grandsons which are living in Perth which we have not seen for over two years due to covid. We had triple A service from all the staff and all with a friendly welcoming smile. Food was excellent, you could not fault we had four dinners and breakfast, the duck was one of my favourite dish but all dishes were delicious and nicely presented by very friendly staff. Rooms are spacious and nice and clean beds very comfortable we will be back for another long weekend and more of relaxing Sofitel time…. A big thank you to all staff for looking after us and making our short stay a very memorable occasion. Peter & Edwina