Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.1/5 1,566 reviews

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21 Viaduct Harbour Avenue, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Telephone
Fax +64 9 909 9001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,566 reviews

TripAdvisor Rating  4.5/5  3,684 reviews

Customer review rating 5.0/5

Roneel P. Families - Confirmed reviews ALL

Great staycation. Service was prompt, breakfast was scrumptious and room was comfortable and spacious. Putting a bond/ hold on the credit card is very old fashioned though.

Dear Roneel, Thank you for the great review of our hotel! We are glad that you enjoyed the breakfast and room and hope to welcome you back again soon. Sincerely, Anya Front Office Manager

Customer review rating 5.0/5

Drew S. Families - Confirmed reviews ALL

Over three weeks in NZ, we stayed 3 times, each for one night. Two King rooms - for the same price as one room in hotels in the same area. Very large rooms, great comfortable beds and pillow. Welcoming service. Flexible check in/out. Great cafe, room service and bar. Will come again!

Dear Drew, Thank you for the great review of our hotel! It has been a pleasure to welcome you and your family to Sofitel Auckland. We are so glad that you enjoyed your stay with us including the cafe, rooms and service. We are so glad that you will be returning! We look forward to seeing you soon. Sincerely, Anya Front Office Manager

Customer review rating 5.0/5

Christopher W. Couples - Confirmed reviews ALL

We stayed for 4 nights. As we are Accor Gold, the manager upgraded our room. Also he and all of the staff were exceptionally professional and friendly. The hotel’s location is perfect, close but not central- meaning quiet and convenient. The food in the restaurant was also delicious. Gym decent and pool and jacuzzi lovely.

Dear Christopher, We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. It was a joy to have you stay with us and we are so glad that you enjoyed many aspects of the hotel, from your upgrade to the jacuzzi and all the good bits in between. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anya Front Office Manager

Customer review rating 4.5/5

Clinton S. Families - Confirmed reviews ALL

The rooms, the team and the environment all exceeded expectations

Dear Clinton, Thank you for the great review of our hotel! It was a pleasure to have you stay with us and we hope to welcome you back again soon. Sincerely, Anya Front Office Manager

Customer review rating 4.5/5

Junarta S. Families - Confirmed reviews ALL

Some imperfections usually made us uncomfortable, but with the generousity and great service from most of the staff made our staycation great. Starting from Anja from reservation, Kareem from concierge team, Lukas and others from front desks, Pathum whom help us with the rolling bed, to Bishal from La Marée Restaurant. All push their best to make sure the guests are happy. Too bad the bar closed as it was booked by group so we skip our welcome drink that night. Can't wait for our next staycation.

Dear Junarta, We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and thank you for mentioning many members of our team. I will share your comments with them, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also want to apologize for the inconvenience of our bar being booked but hope we can provide you with a great welcome drink upon your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anya Front Office Manager

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Other web-users rate our hotel

  • 368 reviews 9.4/10 Location
  • 851 reviews 6.2/10 Room
  • 888 reviews 7.8/10 Service
  • 5 reviews 3.8/10 WiFi
  • 421 reviews 4.6/10 Comfort
  • 222 reviews 8.2/10 Vibe
  • 214 reviews 7.6/10 Breakfast
  • 166 reviews 5.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.