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Sofitel Auckland Viaduct Harbour Hotel 5 stars

Customer review rating 4.7/5 13,176 reviews

ALLSAFE approved hotel

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Room 1

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Sofitel Auckland Viaduct Harbour
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+ 24 Services

Hotel extras

  • ALLSAFE Accredited & Bureau Veritas Certified

  • Scenic Viaduct & Harbour side Location

  • Home to La Marée by Michelin-Starred Marc de Passorio

  • Millésime Executive Lounge for relaxing

  • Sofitel Spa - An Urban Day Spa Retreat

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Bicycles rental (nearby)
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Check-in from 14h00

Check out up to 11h00

  • Britomart : 

  • CIRCLE LINE :  CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Our accommodation(s)

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Superior Room, 1 King Bed, City Views

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Luxury Room, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Luxury Room, 1 King Bed, Atrium View, Balcony

  • Max. number of persons: 2
  • Area: From 60 / 646 sq ft

Luxury Room, 1 King Bed, Marina View, Club Sofitel Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Harbour view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

La Marée by Marc de Passorio

Type of cuisine: Regional

Residing by the harbour's edge, La Marée by renowned Michelin-starred chef Marc de Passorio harnesses the culinary traditions of France, blended with NZ's finest seafood, to transform them into culinary masterpieces. Serving breakfast, lunch & dinner.

Menu (PDF) Cocktail menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

French Press Café

Type of cuisine: Cafe

Influenced by Parisian sidewalk cafés, French Press is the epitome of classic café culture blended with a modern execution. Be delighted by famed hallmarks such as buttery pastries, sweet & savoury crêpes and their famed French Press coffee experience.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

Sabrage Champagne Bar

Sabrage is a much clamoured-for drink destination with the re-emergence of the classic Champagne bar. Focussing on France's finest and most effervescence vintages you can partake in the bar's signature Sabrage experience.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 195

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

13,176 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,552 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 5.0/5

Kaye S. Business - 08/06/2021 Confirmed reviews ALL

Great customer service at all times.

Bonjour Mr S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the excellent service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and I trust your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Front Office Manager

Very Enjoyable and comfortable stay

Customer review rating 4.5/5

Patsy W. Couples - 08/06/2021 Confirmed reviews ALL

Room very spacious with adequate setting and amenities. Bathroom has great shower and good size bath. Bed extremely comfortable. Breakfast great choice. Staff very helpful. Would definitely recommend Auckland Sofitel. And I am a fussy traveller.

Great stay with great room.

Customer review rating 4.5/5

J. Couples - 08/06/2021 Confirmed reviews ALL

It was nice and easy

Customer review rating 5.0/5

Anonymous Business - 08/06/2021 Confirmed reviews ALL

Great, really enjoyed it.

Amazing stay - excellent service

Customer review rating 5.0/5

Tracey B. Couples - 08/06/2021 Confirmed reviews ALL

We stayed as part of a special occasion, I commend all staff in making this happen - we made to feel extremely special, our room was beautiful, we were treated to some lovely surprises and the staff were amazing - thank you all so much

Customer review rating 4.5/5

Katarina Couples - 08/06/2021 Confirmed reviews ALL

The venue is superb, however, like most places, it's the staff that made our experience fantastic. Wonderful, genuine felt customer service. We didn't record all names of staff interacted with, however we recall a lovely female named Dakota who offered us exceptional service. We will be back. Thank you

Exquisite

Customer review rating 5.0/5

Kirsten W. Families - 08/06/2021 Confirmed reviews ALL

Warm welcome, beautiful surroundings and very accommodating staff. Very comfortable bed.

Great staff, super location, very comfortable

Customer review rating 4.5/5

Kevin M. Friends - 07/06/2021 Confirmed reviews ALL

We felt very special and welcomed. Quality stay over experience

Great position; quiet and comfortable

Customer review rating 5.0/5

John H. Solo - 07/06/2021 Confirmed reviews ALL

Hotel refurbishment is excellent. Staff very efficient and friendly. Room great; club lounge a real bonus and restaurant very good!

Nice place in Auckland for an overnight whilst attending our confrerence in the same location

Customer review rating 5.0/5

Graeme R. Business - 07/06/2021 Confirmed reviews ALL

Great staff - very much better than 3 months back.

Bonjour Mr R., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so pleased to hear you enjoyed your stay and it is always great to hear that our service has improved! Thank you again for sharing your experience, and I look forward to welcoming you back again soon. With Warm Regards, Dakotah Bishop Front Office Manager

Fantastic stay

Customer review rating 5.0/5

Anonymous Couples - 06/06/2021 Confirmed reviews ALL

Incredible. Delightful service, great food, very relaxing stay.

Bonjour Ms H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so pleased you had a fantastic stay and enjoyed our delicious food offering and the excellent service from our ambassadors. Thank you again for sharing your experience, and I trust your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Front Office Manager

Beautiful stay

Customer review rating 5.0/5

Demikah T. Couples - 06/06/2021 Confirmed reviews ALL

Such a great experience. All the staff were lovely and the rooms are beautiful.

Bonjour Ms T., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so delighted to hear you had a fantastic stay and enjoyed our lovely facilities and the service from our dedicated ambassadors. Thank you again for sharing your experience, and I trust your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Front Office Manager
Customer review rating 5.0/5

Jean B. Business - 05/06/2021 Confirmed reviews ALL

Great experience, staff friendly and so accommodating cant wait to come back

Bonjour Ms B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so delighted to hear you had a wonderful stay and enjoyed the excellent service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and I look forward to welcoming you back soon. With Warm Regards, Dakotah Bishop Front Office Manager

Great location

Customer review rating 4.0/5

Cathi Couples - 05/06/2021 Confirmed reviews ALL

Had a great stay in a perfect location for getting around Auckland.

Wonderful Place to Stay in Auckland

Customer review rating 5.0/5

Victoria S. A. D. F. G. Business - 05/06/2021 Confirmed reviews ALL

From the moment Careem greeted us on arrival, to Chez kindly checking us in, to Brett helping us so thoughtfully to prepare for our seminar, we felt welcomed and supported by your wonderful Team. andit was your staff who made our stay so wonderful. we loved our Deluxe Suite. The breakfasts were delicious and staff there wonderful too. we will be back!

Enjoyed Another Return

TripAdvisor rating 5.0/5

alisonsRotorua 20/04/2021 TripAdvisor review

Made to feel very welcome again. Thanks you. We were guests in the hotel during a serious incident which was managed calmly and professionally by management and their team. Arrangements were made for us to continue my husbands birthday treat in the cafe with a stunning view of the Sky Tower. Well done to the Sofitel team.

Bonjour alionsRotorua, Thank you for taking the time to review us and your experience at Sofitel Auckland Viaduct Harbour. We are so glad to hear that you had another positive experience with us. We hope to see you again soon. With warm regards, Taryn Caulfield

A MEMORABLE STAY

TripAdvisor rating 5.0/5

brucegoldsworthy 18/04/2021 TripAdvisor review

Our recent stay at the Sofitel Viaduct Harbour will remain in our thoughts forever. Firstly the hotel facilities, service and staff were great. The view from our room over the Marina and across the city were fabulous. Then the " shooting incident" was a true test of the staff and their care of the guests. They responded magnificently ensuring the safety of us all and arranging breakfasts on the cafe and alfresco. We will return.

Bonjour brucegoldsworthy, We love hearing back from our guests and to hear that you had a memorable stay with us and that you enjoyed the facilities, service and our staff. We are so glad to hear that you felt safe during the incident as we will also put our guests first. We are looking forward to you coming and staying with us again soon. Merci With warm regards, Taryn Caulfield

Great Stay - Good Location

TripAdvisor rating 5.0/5

John and Les C 17/04/2021 TripAdvisor review

We stayed at the Sofitel Viaduct on two occasions in April 2021 and both were very enjoyable. Nice welcomes both times (Nathan in particular on our first visit) and friendly hosts in the Executive Lounge (Chez). Rooms were very good and dinner/breakfast in La Maree was very good. Staff very friendly and efficient. Great location. We'll be back in May 2021!

Bonjour John and Les C, Thank you for taking the time to write a review for your recent stay at Sofitel Auckland Viaduct Harbour. It's great to hear positive feedback regarding our staff and I will be sure to pass on your message. We love that you enjoyed your time with us and we are looking forward to seeing you back in May! With warm regards, Taryn Caulfield

Lovely as always

TripAdvisor rating 4.0/5

Richard A 11/04/2021 TripAdvisor review

Nice hotel, lovely here on Viaduct Harbour. Excellent food (and breakfast prices very good indeed!) Room had very comfortable bed, shame to find that housekeeping had not picked up that that a previous occupant had taped a plastic bag over the smoke detector so that they could smoke! Took many many tries to get a complimentary room as per our AccorPlus membership, they kept trying to charge us huge amounts extra on anything but the most basic hotels. Anyway, got there in the end.

Bonjour Richard A, Thank you for taking the time to tell us about your experience at Sofitel Auckland Viaduct Harbour. I am so pleased that you enjoyed your stay with us and had a great dining experience. I am sorry that your experience with booking your complimentary room for your AccorPlus Membership did not meet your expectations; please allow me to express my sincerest apologies. I will also pass on your message regarding the plastic bag to our housekeeping team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With Warm Regards,

Expecting more

TripAdvisor rating 3.0/5

flatwhite6969 09/04/2021 TripAdvisor review

We stayed here in a Deluxe suite with club access. The club needs to lift standards of the food available and have more staff. It was evident the hotel was understaffed. Breakfast was lovely and concierge service very pleasant. Overall expected more for a Sofitel branded hotel.

Bonjour flatwhite6969, Thank you for taking the time to write a review about your experience at Sofitel Auckland Viaduct Harbour. We value our guests feedback and take all feedback seriously. Thank you for highlighting your experience in our executive lounge, I will pass on your comments to our General Manager to discuss with the wider team. Thank you again. With warm regards, Taryn Caulfield

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