Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,215 reviews

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Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,215 reviews

TripAdvisor Rating  4.5/5  3,635 reviews

Certificate of excellence 2023

Great Room, But Lacking

TripAdvisor rating 3.0/5

BeMac7309 Solo travel - TripAdvisor review

I recently stayed at the Sofitel in Auckland on my way home after a stay in New Zealand. I chose the hotel as a splurge. While in Auckland I stayed (at various times), at both the new Intercontinental and the QT. There are many things to like about the Sofitel, but for the amount of the room, I was surprised by the things this hotel lacked. Once in the room I found a well stocked mini bar and coffee/tea station along with complimentary bottled water, cookies and chocolate, which was a lovely touch. I chose a club level room which was huge and had a great view of the harbor. At a lesser priced hotel I would t have minded the frustrations I felt as I wouldn’t have expected what was lacking, but, as one of the two highest priced hotels in Auckland, night, i was frustrated by the following: No one at the drive up to greet and give directions to the registration desk, (not obvious). I can manage my own bags but I was never offered help, either upon arrival or at the registration desk. I ordered room service and my food was burnt. I would have asked for another but it was late and room service takes time as it is. In the bathroom there is a lovely bath, but not any bathtub amenities, including soap, (one small bar for the sink).Additionally, when I went to fill the tub, the drain handle was broken, (it came off in my hand), so I couldn’t open or close the drain. It was late and I didn’t call down. Other lesser priced properties in the same area, have more room amenities and kinder staff for 2/3 the price of the Sofitel. If it didn’t cost so much I wouldn’t complain, but at these prices, they need to do better.

Enjoyable stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Lovely facilities. Great location. Nice staff. Standards of staff could have been a bit higher for the Sofitel (appearances like ripped tights weren’t great).

Dear Sarah H., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Not what it used to be

TripAdvisor rating 2.0/5

GANZ2122 TripAdvisor review

Arrived at hotel where there was no one to help us with our heavy bags. Looked around waited nope no one. Room was spacious and bright but the air con didn’t work & it was very stuffy. We called reception many times they said they would work on fixing it. The only time it seemed to work was very late at night & early morning. Our TV didn’t work for most of the time we stayed they did it fix after my husband called 3 times. The hotel bar was closed for renovations so we had drinks & some pretty appalling overpriced snacks at the hotel restaurant. Hotel really looks tired in parts staff are generally polite & helpful. All in all this does not feel like a 5 star hotel I would not recommend.

Great place. Terrific location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Staff was extremely accommodating. Room was ready early so we could check in.

Dear Brian M., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Good location and spacious room

Customer review rating 4.0/5

Leah B. Couples - Confirmed reviews ALL

Checkin was seamless and room was lovely although overlooking the bus terminal wasn’t great. Housekeeping could have been a little better. Our robes were never hung up just left on the chair. We had paid for breakfast and that was a real let down. It is Sofitel after all. Hot buffet consisted of sausages, tomatoes, mushrooms and bacon with an order available for a very ordinarily presented breakfast. No chef cooking omelettes like one would expect. Was embarrassed for international visitors having that presented to them. Staff were nice and helpful however.

Dear Leah B., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments in regard to Breakfast has been noted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

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Other web-users rate our hotel

  • 253 reviews 9.1/10 Location
  • 580 reviews 6.8/10 Room
  • 650 reviews 7.2/10 Service
  • 8 reviews 2.2/10 WiFi
  • 211 reviews 6.6/10 Food
  • 143 reviews 8.3/10 Vibe
  • 137 reviews 7.9/10 Breakfast
  • 119 reviews 6/10 Cleanliness

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