Sofitel Auckland Viaduct Harbour Hotel 5 stars

Customer review rating 4.7/5 12,350 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Auckland Viaduct Harbour
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+ 25 Services
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Hotel extras

  • ALLSAFE accredited

  • Millésime - Executive Lounge

  • Sofitel Spa - an urban day spa retreat

  • La Marée restaurant, Sabrage Champagne Bar and French Press Café

  • Pool is unavailable from 30 Nov - 2 Dec

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010
auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Check-in from 14h00

Check out up to 11h00

  • Britomart : 

  • CIRCLE LINE :  CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Our accommodation(s)

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Superior Room, 1 King Bed, City Views

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Luxury Room, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Luxury Room, 1 King Bed, Atrium View, Balcony

  • Max. number of persons: 2
  • Area: From 60 / 646 sq ft

Luxury Room, 1 King Bed, Marina View, Club Sofitel Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

La Marée by Marc de Passorio

Type of cuisine: Regional

Residing by the harbour's edge, La Marée by renowned Michelin-starred chef Marc de Passorio harnesses the culinary traditions of France, blended with NZ's finest seafood, to transform them into culinary masterpieces. Serving breakfast, lunch & dinner.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

French Press Café

Type of cuisine: Cafe

Influenced by Parisian sidewalk cafés, French Press is the epitome of classic café culture blended with a modern execution. Be delighted by famed hallmarks such as buttery pastries, sweet & savoury crêpes and their famed French Press coffee experience.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Sabrage Champagne Bar

Non contractual photo

Sabrage is a much clamoured-for drink destination with the re-emergence of the classic Champagne bar. Focussing on France's finest and most effervescence vintages you can partake in the bar's signature Sabrage experience.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 195

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

12,350 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,524 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent service and great hotel

Customer review rating 4.7/5

Andy W. Business - 25/11/2020 Confirmed reviews ALL

Two nights for business. Exec lounge is great and the hotel is well situated in the Viaduct area.

Dear Mr. Andrew W., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am glad you enjoyed your stay and I cannot wait to welcome you back to our Club Millésime again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager
Customer review rating 4.7/5

Mike F. (. Business - 25/11/2020 Confirmed reviews ALL

Absolutely brilliant , was a quick unexpected visit and the service was world class

Bonjour Mr. F., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I am glad to hear that we provided you the first class service during your stay, and we hope your next visit will be as pleasant as the previous one. Thank you again for sharing your experience, With Warm Regards, Som Namprasert Guest Relations Manager

Service, presentation, location, staff all Beautiful

Customer review rating 4.7/5

Weylin M. Couples - 24/11/2020 Confirmed reviews ALL

Everything was perfect

perfect location and beautiful staff

Customer review rating 4.7/5

Aleksandar V. Couples - 24/11/2020 Confirmed reviews ALL

perfect in every single way

Dear Mr. Aleksandar V., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

Decor fabulous! Great location

Customer review rating 4.7/5

M L. Couples - 24/11/2020 Confirmed reviews ALL

Breakfast average; staff disorganized - delay in ordering, forgotten coffee order, table not set completely on seating, open jam bottle on stand- Covid concern sharing,

Enjoyable stay

Customer review rating 4.7/5

Maralyn Couples - 24/11/2020 Confirmed reviews ALL

Weekend away

Dear Ms. W. Thank you for the great review of our hotel! We are glad that you enjoyed your weekend away and our Sabrage bar. In the other hand, I'm sorry to hear you had a bit of issue with the toilet and bathroom, but I really appreciate you bringing this issue to my attention. I will look into it and work with housekeeping manager to prevent this from happening again. With Warm Regards, Som Namprasert Guest Relations Manager

Generally good with some minor irritations

Customer review rating 4.7/5

Shaun Couples - 24/11/2020 Confirmed reviews ALL

Generally the experience was great as always, the hotel is beautiful, the staff are fantastic and the room was well presented. However for some reason the SKY channels on the TV didn't work, the air con controls didn't seem to work and the fridge rattled all night.

Great Stay

Customer review rating 4.7/5

Alyssa W. Families - 24/11/2020 Confirmed reviews ALL

Love coming back to this hotel, always enjoy the great service, location and surroundings

Friendly staff - all very helpful

Customer review rating 4.7/5

Craigo Couples - 24/11/2020 Confirmed reviews ALL

Fantastic experience from the champagne bar to the room to a wonderful breakfast in the restaurant!

Birthday Treat

Customer review rating 4.7/5

Deborah Couples - 24/11/2020 Confirmed reviews ALL

We had a really good time. The staff were amazing and the Birthday cake in the room was a lovely surprise wish we could have stayed longer. We will be back.

Awesome relaxing stay

Customer review rating 4.7/5

Liza J. Solo - 23/11/2020 Confirmed reviews ALL

Friendly accommodating staff, i feel happy and honored for the birthday cake and all the hospitality. Clean, homey and comfortable stay. Had an awesome dinner at La Maree and Cedric was warm and very knowledgeable on presenting every meal.

Dear Ms. Liza J., Thank you for a great five star review. We're pleased to know that you enjoyed your time at Sofitel Auckland and that Cedric, Jenny and Angel made your stay comfortable and special. We look forward to your next stay at Sofitel Auckland Viaduct Harbour. With Warm Regards, Som Namprasert Guest Relations Manager

Excellent staff

Customer review rating 4.7/5

Jackie Families - 23/11/2020 Confirmed reviews ALL

Sofitel has been the first choice for our family holiday for years! It’s just next level from others. But your sister hotel SO is awesome as well. We had a short stay this time but the fond memory would be deep inside. Thanks

It's the little things that count

Customer review rating 4.7/5

Darrin W. Couples - 23/11/2020 Confirmed reviews ALL

The hotel staff were courteous and friendly, and the end-to-end process from arrival to departure was superbly managed. The facilities are first class, and nothing was too much trouble.

Excellent stay

Customer review rating 4.7/5

Warren S. Couples - 22/11/2020 Confirmed reviews ALL

Excellent service from beginning to end.

Bonjour Mr. & Mrs. S., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I am so glad that you enjoyed your 70th birthday stay with us. It was lovely to host you from the begining to the end and I wish there will be much more to come! I wish you a happy Christmas time with your family with a lot of homemade food and cakes! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

Lovely time

Customer review rating 4.7/5

Cushla W. Couples - 22/11/2020 Confirmed reviews ALL

It was a lovely room, great bathroom facilities, quiet. We were very pleased.

Dear Ms. W., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With Warm Regards, Som Namprasert Guest Relations Manager

Very enjoyable

Customer review rating 4.7/5

Diane L. Business - 22/11/2020 Confirmed reviews ALL

Stayed onsite for the IOD course, great location, facilities worked well - thank you

Dear Ms. Di L., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With Warm Regards, Som Namprasert Guest Relations Manager

Great experience

Customer review rating 4.7/5

Lloyd B. Couples - 22/11/2020 Confirmed reviews ALL

Enjoyable luxurious experience. All staff very helpful and fantastic room wonderful

Bonjour Mr. B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I am so glad you and Pauline enjoyed the birthday stay with us. She was so lovely on the phone with me and of course she deserved the best for her special day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

Lovely new decor - well done!!

Customer review rating 4.7/5

Carl F. Couples - 20/11/2020 Confirmed reviews ALL

Lovely welcome drink at reception and loved the new decor. We really missed the feather pillows and couldn't see a pillow menu - other than that fantastic.

Dear Mr. Carl F., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. I am glad you enjoyed our welcome drink at the reception. Fig tea not only delicious but also good for your health benefit. I will ensure to place feather pillows in your room for all your future stays. if you have any other preference please feel free to contact me. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

A very easy stay

Customer review rating 4.7/5

Anonymous Business - 20/11/2020 Confirmed reviews ALL

Polite staff, lovely rooms and great food make this my favourite hotel in Auckland

Bonjour Mr G., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I am glad to know that Sofitel Auckland is now your favourite hotel in Auckland! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

Good stay

Customer review rating 4.7/5

David C. Couples - 19/11/2020 Confirmed reviews ALL

The team were great and very welcoming, we have been to Sofitel a few times and the new renovation is fantastic, feel warm and welcoming. from the food to service it was a great experience. The food was just the best ever from dinner to brekfast ,we all loved it.

Dear Mr. David & Ms. Anita C., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback after our renovation. we are glad that you enjoyed our service and food we provided. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

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