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Sofitel Auckland Viaduct Harbour Hotel 5 stars

Customer review rating (ALL Rating) 4.7/5 13,545 reviews

ALLSAFE approved hotel

Sofitel Auckland Viaduct Harbour
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+ 22 Services

Hotel extras

  • ALLSAFE Accredited & Bureau Veritas Certified

  • Scenic Viaduct & Harbour side Location

  • Home to La Marée Restauarnt

  • Millésime Executive Lounge for relaxing

  • Sofitel Spa - An Urban Day Spa Retreat

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Check-in from 15h00

Check out up to 11h00

  • Britomart : 

  • CIRCLE LINE :  CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Breakfast à la carte Additional charge
    • Breakfast à la carte Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 82 rooms
    • One room for people with reduced mobility
    • No family room
    • 4 connecting rooms
    • 82 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas Additional charge
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Valet Additional charge
    • On site
    • 62 parking spaces
    • Private
    • Parking opened 24/7
    • Valet parking
Well-being
  • Sofitel Fitness
    • Covered
    • On site
  • Sofitel Fitness
    • On site

Our accommodation(s)

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 195

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

13,545 reviews

TripAdvisor Rating 4.5/5

3,565 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location, great service.

Customer review rating 5.0/5

Andrew Business - 21/11/2021 Confirmed reviews ALL

The staff went above and beyond to make sure I was happy and well looked after.

Dear Andrew W., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the very near future. Sincerely, Brett Bavister Guest Relations

Fascinating stay during the time of level 3

Customer review rating 4.5/5

Brett Couples - 19/11/2021 Confirmed reviews ALL

Great stay, interesting to see how systems worked during this time of lockdown. Staff were excellent and very aware of safety processes.

Dear Brett H., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour on the 16th of November. It is always a pleasure to receive positive feedback regarding our Ambassadors. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the very near future. Sincerely, Brett Bavister Guest Relations

Great service, beautiful locations

Customer review rating 4.5/5

Ann-marie Couples - 09/11/2021 Confirmed reviews ALL

We enjoyed a weekend sojourn to celebrate our 26th wedding anniversary recently and despite the lockdown restrictions were treated as VIP's and enjoyed a wonderful service in our rooms from the Team @ Sofitel Viaduct Harbour. Our suite was beautifully appointed, modern and stylish and we enjoyed stunning inner harbour views.

Customer review rating 4.5/5

Adrian T. P. Business - 04/11/2021 Confirmed reviews ALL

I had an unscheduled two night stay at your Auckland Viaduct Hotel. Your staff were very helpful particularly courteous and offered service to an exceptionally high standard. I am happy to recommend this Hotel to friends and colleagues. My wife and I live only three km for the Viaduct Basin and often book into a hotel or apartment to work from as a quiet place and a work treat. We might add this hotel to our list. Nga mihi

Bonjour Mr Te P., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am delighted to hear you had a wonderful stay and appreciated the friendly and helpful service from our dedicated ambassadors, especially Michelle who is a superstar in Front Office. Thank you again for sharing your experience, and I look forward to welcoming you back again when all of our facilities are open so you can have a true Sofitel experience. With Warm Regards, Dakotah Bishop Front Office Manager

Such a shame stay was during lockdown

Customer review rating 4.5/5

Ian Business - 01/11/2021 Confirmed reviews ALL

One of the nicest Sofitels I’ve stayed in, the design of the lobby and main area is very nice - just such a shame we could use none of the facilities as Auckland was in level 3 lockdown at the time. Would love to come back sometime when there are no restrictions

Bonjour Mr H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It brings me great joy to hear you appreciate our chic and beautiful design and we also hope you get to return so you can experience our excellent spa and pool facilities. Thank you again for sharing your experience, and we look forward to welcoming you back again, with a green light! With Warm Regards, Dakotah Bishop Front Office Manager

Very friendly and helpful customer facing staff

Customer review rating 5.0/5

Brian H. Business - 31/10/2021 Confirmed reviews ALL

Always a friendly Bonjour. Thanks for acknowledging my past Accor Membership. Hope Air NZ continues to use you guys.

Bonjour Mr H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We really appreciate your support during these challenging times and I am delighted to hear you enjoyed the friendly and welcoming service from our dedicated ambassadors. Thank you again for sharing your experience, and we hope to have more of our facilities open for your next visit. With Warm Regards, Dakotah Bishop Front Office Manager

Unusual Times

Customer review rating 4.5/5

Tonia N. Business - 31/10/2021 Confirmed reviews ALL

Eerie to walk through a quiet CBD - then when I arrived the hotel looked closed - there was a message at the door that said it was shut except to registered guests, and the numbers I tried ringing when I'd made the reservation didn't work. So I got a bit worried - spent 5 minutes of so trying to figure out what to do and then someone appeared and let me in - they were seated around the corner and hadn't seen me. Not sure if this could be modified a bit - a number on the board for people to contact perhaps , as I was on the verge of leaving! I ordered room service and went to my room - but then was phoned to say the chef had gone home - the lady who told me was extremely apologetic and went out of her way to help me - brought me a wine and chips and offered to sort uber eats for me --- she also sorted breakfast for me. So there were bits of my stay that could have gone a bit better (the arrival and dinner) - but I accept the challenges of the time and was grateful to find somewhere to stay and was in the end looked after very well with the staff member being extremely helpful (sorry I can't remember the lady's name, but she was excellent!! )

Bonjour Tonia N., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour on the 28th of October. Firstly , please accept my sincerest apologies for issues surrounding the check in process and ordering of room service. I would like to thank you for your understanding and patience during these times, as this is not the standard of service we strive to provide at the Sofitel Auckland. I will pass on your positive feedback to Angel who assisted you during your stay. I truly hope that we can be your hotel of choice for your next stay in Auckland and I would like to reassure you that we value your custom. With Warm Regards, Dakotah Bishop Front Office Manager

Fantastic as usual

Customer review rating 4.5/5

Mak Business - 02/10/2021 Confirmed reviews ALL

5 star

Bonjour Ms F., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am delighted to hear you had a wonderful stay during lockdown. Thank you again for sharing your experience, and we look forward to welcoming you back again, next time with all of our facilities open! With Warm Regards, Dakotah Bishop Front Office Manager

Great Hotel

Customer review rating 4.5/5

Graham H. Couples - 25/09/2021 Confirmed reviews ALL

Very nice, friendly staff, lovely hotel

Bonjour Mr H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am delighted to hear you had a wonderful stay and appreciated the friendly and helpful service from our dedicated ambassadors. We all hope your wife is recovering well and I will pass on your lovely comments to the rest of the team. Thank you again for sharing your experience, and I look forward to welcoming you back again, hopefully when we have all of services back open! Take care and stay safe. With Warm Regards, Dakotah Bishop Front Office Manager

We just love staying at your hotel!

Customer review rating 5.0/5

Kim H. Couples - 03/09/2021 Confirmed reviews ALL

I always find that the staff gives 200% to everything they do. The ammenities are outstanding. Thank you for another wonderful experience of feeling valued and pamperd.

Bonjour Ms H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so delighted to hear you had a fantastic stay with us and enjoyed the friendly and helpful service from our dedicated ambassadors. I will pass on your lovely comments to them all. Thank you again for sharing your experience, and we all look forward to welcoming you back again to Sofitel Auckland. With Warm Regards, Dakotah Bishop Front Office Manager
Customer review rating 2.5/5

Anonymous Couples - 24/08/2021 Confirmed reviews ALL

club lounge was disappointing. Person talking to other customers. Coffee thrown together no food as eaten and not replenished therefore nothing available to eat. Choice was VERY limited anyway. We were really looking forward to this stay and added club lounge to make it special. Probably wouldn't do this again. Free drink was a lovely idea and breakfast great.

Bonjour Mrs C., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear of your disappointment with the club. I have passed on your feedback to our Club Manager Brett and Executive Chef to improve the food offerings for future. We really appreciate your feedback. Thank you again for sharing your experience, and I hope to have the opportunity of welcoming you back again after the lockdowns. With Warm Regards, Dakotah Bishop Front Office Manager

Great location, excellent friendly service

Customer review rating 5.0/5

Rosie Friends - 23/08/2021 Confirmed reviews ALL

Best place I've stayed in Auckland. The staff were great and especially loved the turn down service

Bonjour Ms G., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so delighted to hear you had a wonderful stay and that we are your favorite hotel in Auckland. I will share your lovely comments with all of our team as it serves as encouragement! Thank you again for sharing your experience, and I look forward to welcoming you back again after the lockdowns. With Warm Regards, Dakotah Bishop Front Office Manager

Nice experience, lovely and very helpful staff.

Customer review rating 4.0/5

Janne A. Business - 23/08/2021 Confirmed reviews ALL

We enjoyed our stay and it was great being able to leave our car there while we wandered around the city after we had checked out. My only one small criticism was that the room was not spotlessly clean, particularly the kitchen cupboards which needed a good wipe down. Beautiful bathroom which was lovely and clean though.

Bonjour Mrs A., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the excellent service from our friendly and helpful ambassadors whom we are very proud of! I am sorry to hear your room was not completely spotless. I have shared your feedback with our Executive Housekeeper who will ensure our supervisors are keeping up with our strict standards. Thank you again for sharing your experience, and I look forward to welcoming you back again after the lockdowns. With Warm Regards, Dakotah Bishop Front Office Manager

Beautiful Hotel

Customer review rating 5.0/5

Richard P. Couples - 22/08/2021 Confirmed reviews ALL

Stayed a night in town for wife's birthday. Was an amazing hotel, the little touches were fantastic. The staff were super friendly. Can not recommend enough

Bonjour Mr P., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. Thank you for choosing to celebrate this special occasion with us. It is always a pleasure to receive positive feedback and I am glad to hear you enjoyed your stay and Spa treatments. I will share your lovely comments with our team as it serves as encouragement each day! Thank you again for sharing your experience, and I look forward to welcoming you back for another special occasion soon, after the lockdowns have lifted. With Warm Regards, Dakotah Bishop Front Office Manager

Great location, lacking a bit in service

Customer review rating 2.5/5

Michele M. Business - 22/08/2021 Confirmed reviews ALL

Beautiful hotel, staff were very nice. but my room was cold and was shocked that there were no blankets in the room at all, so I struggled to sleep the first night. Second night, I got a blanket and the staff said they would send someone up to change the aircon and they didnt. Not too big a deal as I had the blanket so I was warm the second night. Breakfast in the morning looked great, but there was no salt or pepper delivered with the poached eggs. Bit disappointing.

Bonjour Mrs M., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am very sorry to hear of the several shortcomings during your stay with us. This is certainly not the service that we pride ourselves with and I have shared your feedback with our Senior Management team to ensure we improve on these services moving forward. Please contact me directly on Da… the next time you book with us so I can extend some extra courtesies and personally ensure you have a fantastic stay with us. Thank you again for sharing your experience, and I hope to have the opportunity of welcoming you back again in the future. With Warm Regards, Dakotah Bishop Front Office Manager

Great Stay

Customer review rating 5.0/5

Robert W. S. Couples - 21/08/2021 Confirmed reviews ALL

We found your staff very pleasant and courteous. My only adverse comment would be some of the lighting in the Hotel especially our room which I thought was dull. Some more powerful globes would have been helpful. The dining room was very good and the Bathroom OK but our main room area/bed area we thought was a little dull.

Bonjour Mr S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am delighted to hear you appreciated the warm and friendly service from our dedicated ambassadors, especially Michelle our receptionist who greeted you for arrival and departure. Furthermore, thank you for your feedback regarding the lighting, I will pass on your comments to our Chief Engineer to see what lighting option changes we can make. Thank you again for sharing your experience, and I look forward to welcoming you back again after the lockdowns so we can provide you with a full breakfast experience. With Warm Regards, Dakotah Bishop Front Office Manager

We’ll located, with great bars and restaurants

Customer review rating 4.5/5

Mary T. Couples - 21/08/2021 Confirmed reviews ALL

As always very professional, lovely place to stay

Bonjour Mrs T., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a delight to have you stay with us and it brings me great joy to hear you had a wonderful stay and enjoyed La Maree and Sabrage Champagne Bar. Thank you again for sharing your experience, and I look forward to welcoming you back again once the lockdowns are over. With Warm Regards, Dakotah Bishop Front Office Manager

Well located, charming atmosphere

Customer review rating 4.5/5

Sheryl W. Business - 21/08/2021 Confirmed reviews ALL

Lovely check in and the hotel is beautiful

Bonjour Mrs W., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Furthermore, I am very sorry to hear that you were hacked whilst using our network. I have spoken to our Network Provider who has ensured that it is a secure network. Please feel free to contact me directly on Da… if there is anything I can do to assist with this matter. Thank you again for sharing your experience, and I hope to welcome you back soon after these lockdowns are over. With Warm Regards, Dakotah Bishop Front Office Manager

Anniversary

TripAdvisor rating 4.0/5

rodjfergusson 19/08/2021 TripAdvisor review

All good - one hiccup but was resolved satisfactorily. Room was well presented meals were excellent. Would of been nice to have housebar open but guess it was Sunday. This is one of Accors better hotels for getting club benefits.

Bonjour rodjfergusson, Thank you for taking the time to provide us with your feedback on Trip Advisor. I am sorry to hear that there was a hiccup during your stay, however very pleased that our ambassadors were able to resolve this with you. We are looking to reopen our Sabrage Champagne bar on Sunday and Mondays, so we will keep you updated when this comes into affect. Thank you once again for sharing your experience and please feel free to contact me directly if you need any assistance in future. Take care and stay safe! Kind regards, Dakotah Bishop Front Office Manager

Amazing place to stay

TripAdvisor rating 5.0/5

464rossk 12/08/2021 TripAdvisor review

Every thing about this hotel is amazing. The staff are friendly, helpful and professinal. Valet parking is easy. Restaurant great food nice variety to choose from for breakfast. We stay here often as it ticks all the boxes.

Bonjour 464rossk, Thank you for taking time to provide us with your feedback on Trip Advisor. I am so delighted to hear you had an amazing stay and especially enjoyed the delicious food offering in our La Maree restaurant and the friendly and helpful service from our dedicated ambassadors. I will share your lovely feedback with our entire team as it serves as encouragement to do what we do each day. Thank you again for sharing your experience and I look forward to welcoming you back again soon, after the lockdowns. Take care and stay safe, Kind regards, Dakotah Bishop Front Office Manager

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