Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,293 reviews

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21 Viaduct Harbour Avenue, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Telephone
Fax +64 9 909 9001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,293 reviews

TripAdvisor Rating  4.5/5  3,669 reviews

Certificate of excellence 2023

Great location to explore Auckland

TripAdvisor rating 4.0/5

Jet61818843166 Couples - TripAdvisor review

A modern hotel right on the waterfront. The rooms are spacious and well set out. The location is close several eating places as well as a Woolworths metro supermarket. We had a cooked breakfast every day which was excellent. Staff were friendly and helpful.

Overpriced and poor quality food

Customer review rating 2.0/5

David C. Business - Confirmed reviews ALL

Order in room service - fish was small portion, desert inedible, soup tasted awful, Pillows were too bulky and beds lumpy

Dear David C., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will have a look with the Chef on what happen for your dinner. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

Excellent customer service, quiet, clean and well appointed room

Customer review rating 5.0/5

Jen B. Business - Confirmed reviews ALL

After being transferred by Ramada Manukau at the last minute and needing a late check in due to this change and travel timeframes the Sofitel staff were exceptional. Kind, patient and friendly. By this stage I had been on my feet in 4" heals for 17 hours and was so grateful that they could sort my accommodation. The room was super, black out curtains and NO sound, dead quiet I slept the best I have ever slept in a hotel room. Sofitel will be my hotel of choice for Auckland stays now.

Dear Jen, We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thanks, you as well mentioned us on Google. I hope to see you soon again and meet you in person. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto

Customer review rating 4.0/5

Tony V. L. Couples - Confirmed reviews ALL

wedding aniversery

Dear Anthony, We very much appreciate your score regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto

Satisfied but Room standard was not what we expected.

Customer review rating 4.0/5

Barvant S. Families - Confirmed reviews ALL

We come yearly, and this time around, I have to complain. I'm sorry. We were in Room 640. The facility and room were nice, but there was only 1 x Bathroomrobe, where normally there are many. In Room 641, we found dust on the sills and a huge moth, which we managed to take care of.

Dear Barvant S., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have noted the comments in regards to the bathrobe and will investigate this but do apologies for this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

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Other web-users rate our hotel

  • 293 reviews 9.3/10 Location
  • 640 reviews 6.6/10 Room
  • 721 reviews 7.6/10 Service
  • 5 reviews 6.5/10 WiFi
  • 249 reviews 5.8/10 Comfort
  • 223 reviews 7.4/10 Food
  • 184 reviews 8/10 Vibe
  • 183 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.