Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,282 reviews

Best price
guarantee
Sofitel Auckland Viaduct Harbour - Image 1
Sofitel Auckland Viaduct Harbour - Image 2
Sofitel Auckland Viaduct Harbour - Image 3
Sofitel Auckland Viaduct Harbour - Image 4
21 Viaduct Harbour Avenue, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Telephone
Fax +64 9 909 9001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,282 reviews

TripAdvisor Rating  4.5/5  3,668 reviews

Certificate of excellence 2023

Amazing staff

TripAdvisor rating 3.0/5

Ross W TripAdvisor review

Great staff, from reception to housekeeping they were all top notch, room was comfortable and tech was good, the other sideis the view, got to watch the buses coming and going from their depot every hour of the day and there is significant construction noise in the area. Booked this hotel specifically for a balcony, as you can see by the photo it is about half a metre wide, forget about putting a chair out there its way too narrow, such a shame. Pool area was also disappointing, indoors and bleak, next visit will be trying the intercontinental

Undercooked.

Customer review rating 2.0/5

Mr Business - Confirmed reviews ALL

There seemed to be a lack of staff, with only one staff member on the check-in/check-out desk during my stay. I ordered food and was told I had to collect it from the front door myself when on previous stays it had been delivered to my room. The rooms do not provide plug in charging facilities for USB-C cords, only USB cords which are not used frequently anymore. I woke at 3am to find that I had a faulty phone charging plug and called reception to ask if there were any spares and was told that there weren't but that I could bring my phone to reception to be charged, which I found to be an unsatisfactory solution for a 5 Star Hotel. The room was pleasant and the bed comfortable, but the extra level of service that I associate with the Sofitel brand was lacking.

Dear Miranda, Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have noted your comments special in regard to the ordered food and the plug. We did stop delivering food to the guest room since it is a liability issue under NZ law. I do apologise for the USB-C, we might replace them in due time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

WELL LOCATED

Customer review rating 4.5/5

S R. Couples - Confirmed reviews ALL

The room was good. A comfy bed, nice bedlinen and fluffy towels. Breakfast was also good with lots of choices. The staff was excellent.

Dear Shena R., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Average

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Rooms are definitely not 5 star. We had a suite but the room was dated. Breakfast was good. The lounge was OK but ambience ruined by freezing aircon and male staff member who was talking loudly the whole time while training another staff member.

Dear Anoushka B., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I have noted the male staff member talking to loud and will address this with the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

Not a great start to our vacation, but got better.

Customer review rating 3.5/5

Mp Couples - Confirmed reviews ALL

When we arrived early, I was willing to wait for our room, but was offered an early check-in for a fee, which I agreed to. I specifically asked if it would be the same class of room that was booked by our travel agent, and was told that it was. The room smelled musty. The air conditioning didn't work. It was on the sunny side of the building, and was way too hot in the room. It was overlooking a bus depot and very noisy industrial construction. I asked for another room, and the only other room was still on the same side with no air conditioning in the hotel. They brought in a cooling unit, but that meant opening the door to get ventilation. It was too noisy to sleep, even with ear plugs. I called my travel agent, who helped resolve the situation the next day - I got a new room on the other side, and it was of the type the rest of our travel group had. The travel agent told the hotel to never again book the original room on that side of the hotel for her guests. Our stay got better after the first day, thankfully.

Dear Mary P., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

In partnership with TripAdvisor

Other web-users rate our hotel

  • 292 reviews 9.3/10 Location
  • 631 reviews 6.6/10 Room
  • 716 reviews 7.6/10 Service
  • 5 reviews 6.5/10 WiFi
  • 242 reviews 5.8/10 Comfort
  • 224 reviews 7.4/10 Food
  • 184 reviews 8/10 Breakfast
  • 183 reviews 8/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Auckland

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.