Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,252 reviews

Hotel extras

  • ALLSAFE Accredited & Bureau Veritas Certified

  • Scenic Viaduct & Harbour side Location

  • Home to La Marée Restauarnt

  • Millésime Executive Lounge for relaxing

  • Sofitel Spa - An Urban Day Spa Retreat

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,252 reviews

TripAdvisor Rating  4.5/5  3,604 reviews

Certificate of excellence 2023

great hotel - helpful staff - amazing food. Stayed @ SO Auckland, not Sofitel

Customer review rating 4.5/5

John B. Couples - Confirmed reviews ALL

pleasant & relaxing

SO/Hotel was great, friendly and vibrant places to stay

Customer review rating 4.5/5

Tony K. Solo - Confirmed reviews ALL

Great check in, concierge team and love the Harbour Society and Hi-Bar.

Great stay with helpful staff

Customer review rating 4.5/5

Aaarmstrong -. N. Couples - Confirmed reviews ALL

Everything was a great no complaints at all!

Nice Stay but some below par standards

Customer review rating 4.0/5

Derm Couples - Confirmed reviews ALL

As always the Sofitel brand provided a luxurious stay for us, however I do need to point out some issues which I would not expect of a Sofitel level hotel. Room issues: A half smoked cigarette was on our balcony upon arrival and was still there after 2 nights accommodation. On the small shelf on bed head area, I found a black tissue scrunched up soon after arrival...It was hard to see, but not nice to have to remove that. Inside the bathroom the emergency drainage port was unstable and looked damaged. The sliding door from the bedroom to the living room could not be closed, which was annoying. It is jammed from the bottom tracking device being can see it. (Room 0501) Regarding the breakfast, it was more Novotel standard than Sofitel TBH. The peanut butter was a hideous "cheap brand" a home brand. No Bircher muesli.

We didn’t stay at the property

Customer review rating 2.5/5

Chris M. Couples - Confirmed reviews ALL

We didn’t stay at the property due to flood damage.

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Other web-users rate our hotel

  • 210 reviews 9/10 Location
  • 527 reviews 7.7/10 Room
  • 622 reviews 8.3/10 Service
  • 7 reviews 5/10 WiFi
  • 218 reviews 6.6/10 Food
  • 130 reviews 8.6/10 Vibe
  • 117 reviews 7.2/10 Breakfast
  • 99 reviews 5.5/10 Cleanliness

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