Sofitel Auckland Viaduct Harbour Hotel 5 stars

Customer review rating 4.7/5 11,969 reviews
Sofitel Auckland Viaduct Harbour
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+ 25 Services
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Hotel extras

  • Spectacular waterfront location

  • 1 restaurant, 1 bar and al fresco dining café

  • Award-winning So Spa

  • 1 restaurant, 1 bar and al fresco dining café

  • 5 boutique meeting spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010
auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Contact email

Check-in from 14h00

Check out up to 11h00

  • Britomart :  

  • CIRCLE LINE :   CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Our accommodations

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Accessible room

Superior Room, 1 King Bed, City Views

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Luxury Room, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 45
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Luxury Room, 1 King Bed, Marina View

  • Max. number of persons: 3
  • Area: From 35
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

JUNIOR SUITE, 1 King Size Bed, City or Internal Water Views

  • Max. number of persons: 3
  • Area: From 52
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe Suite, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 63
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

LAVA DINING

Type of cuisine: Regional

Lava Dining delivers flavour & finesse with an innovative menu, tastefully blending the best local produce with French flair. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

21 VIADUCT CAFÉ

Type of cuisine: Cafe

A bright & casual eatery, the café offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SABRAGE BAR

Photo non contractuelle / Strictly non binding

In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 195

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

11,969 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,487 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Location and Service excellent

Customer review rating 4.7/5

Robert Couples - 13/02/2020 Confirmed reviews ALL

Friendly, classy, helpful and professional. Rooms excellent, service personal.

Bonjour Mr H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our great location right on the harbour. I am also glad you enjoyed the interactions with our friendly and helpful ambassadors. I will share your wonderful comment with the team as we aim to continuously strive and improve our services and products here at Sofitel Auckland. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Lovely break

Customer review rating 4.7/5

Julie Couples - 11/02/2020 Confirmed reviews ALL

Excellent, well appointed hotel with all the trimmings one would expect from a quality hotel.

Bonjour Ms P., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Great service, great facility, great stay

Customer review rating 4.7/5

Thaddeus K. Couples - 11/02/2020 Confirmed reviews ALL

We came for our Honeymoon and the Manager surprised us with some deserts upon arrival. Everything was hassle free and above the bar, we loved it. Breakfast was great too.

Bonjour Mr Mrs K., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. Congratulations! Thank you for choosing to celebrate this special occasion with us. It is always a pleasure to receive positive feedback and I am glad to hear you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Delightful experience

Customer review rating 4.7/5

Barb C. Solo - 11/02/2020 Confirmed reviews ALL

Lovely rooms, outstanding service. Would definitely stay again.

Bonjour Ms C., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our lovely rooms. I am also glad you enjoyed the interactions with our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Good location with excellent service

Customer review rating 4.7/5

Colin B. Friends - 11/02/2020 Confirmed reviews ALL

From arrival to departure everything was great

Bonjour Mr B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and to hear you had an excellent stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Very friendly staff great location

Customer review rating 4.7/5

Gerard A. Business - 11/02/2020 Confirmed reviews ALL

Friendly staff great location nice room

Bonjour Mr A., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the outstanding service from our friendly and helpful ambassadors, especially Nicolas from the Front Desk! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Enjoyable stay

Customer review rating 4.7/5

Andrea Business - 11/02/2020 Confirmed reviews ALL

A brief stay while in Auckland for work. Nice spacious room with space to work. If I was staying longer then would definitely make use of the good sized kitchenette in the room. Shortly after checking in, I was exiting the bathroom in the room and a staff member was in the room (gave us both a bit of a fright). She mentioned she had knocked, and was doing the turn down service. No harm done, however possibly good to also call out when entering the room in case guests are in the bathroom and can't hear the knock (as in my situation) - this could have been quite embarrassing had I just got out of the shower! A minor point - my surname was misspelt on the card with the room key. Still a great stay though. Comfy bed, and quiet room.

Bonjour Ms T., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our spacious and quiet rooms. Furthermore, I am so sorry that you were startled in the room by the Turn-down attendant. I will discuss this with the team and make sure they are following the procedure of announcing themselves in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Close to everything needed

Customer review rating 4.7/5

Vicki D. Business - 10/02/2020 Confirmed reviews ALL

Hotel and staff were excellent. Very helpful with all our enquires

Bonjour Mrs D., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our great location right on the harbour. I am also glad you enjoyed the interactions with our friendly and helpful ambassadors Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Great location Brilliant spa Excellent staff service

Customer review rating 4.7/5

Carolyn M. Families - 10/02/2020 Confirmed reviews ALL

We were very impressed with the level of service in the hotel, which started by being met by the general manager upon our arrival. The spa was excellent, and the relaxation room at the end was superb We very much enjoyed our stay

Bonjour Ms M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our great location right on the harbour, our lovely and relaxing spa. I am also glad you enjoyed the interactions with our friendly and helpful ambassadors. I will be sharing your amazing comments with Jeremy our General Manager and with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Well located

Customer review rating 4.7/5

Anonymous Friends - 10/02/2020 Confirmed reviews ALL

Excellent

Bonjour Ms A., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our great location right on the harbour. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Lovely Hotel

Customer review rating 4.7/5

Leigh Couples - 10/02/2020 Confirmed reviews ALL

Great staff, nice food. A little more attention to dusting the room and TV Cabinet etc would be great

Bonjour Mrs B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Furthermore, thank you for your feedback and suggestions regarding the dusting. We really do appreciate your feedback as it helps us to identify the areas that need improving. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Nice rooms

Customer review rating 4.7/5

Dave M. Friends - 10/02/2020 Confirmed reviews ALL

Nice cleanly spacious rooms. While closer space and hangers were good, there were essentially no drawers for unpacking clothing. The bathroom while spacious and supplied with many amenities, had very poor lighting over the sink making it difficult to apply makeup or shave. We loved the service staff provided and the wonderful kiwi juice!

Bonjour Mr M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the wonderful service from our friendly and helpful ambassadors and our delicious kiwifruit juice. Furthermore, thank you for your feedback and suggestions regarding the drawers and lighting. We really do appreciate your feedback as it helps us to identify the products and services that need improving. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Scott C. Couples - 09/02/2020 Confirmed reviews ALL

Stayed twice within a few days. Great location. Very attentive staff

Bonjour Mr C., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our great location right on the harbour and about our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

nice location, lovely room, great staff

Customer review rating 4.7/5

John F. Business - 09/02/2020 Confirmed reviews ALL

as above, really enjoyed my brief time at your hotel. Staff were excellent.

Bonjour Mr F., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our lovely rooms with comfortable “Mybed” by Sofitel and our great location right on the harbour. I am also glad you enjoyed the interactions with our friendly and helpful ambassadors. I will share your wonderful comment with the team as we aim to continuously strive and improve our services and products here at Sofitel Auckland. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Fabulous stay

Customer review rating 4.7/5

A S. Couples - 09/02/2020 Confirmed reviews ALL

The hotel location a few minutes walk from the Viaduct is so convenient. Our room, a Superior room was above our expectations for a lead-in type room. It was very spacious, the bathroom had a soaking bath and a big shower. The service at the front desk and of the floor staff was friendly and efficient. Overall, a fabulous stay at the Sofitel Auckland.

Bonjour Ms S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our great location right on the harbour and about our comfortable rooms. I am also glad you enjoyed the interactions with our friendly and helpful ambassadors. I will be sharing your amazing comment with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

good stay

Customer review rating 4.7/5

Bahnson Couples - 09/02/2020 Confirmed reviews ALL

good experience

Bonjour Mr S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Very good

Customer review rating 4.7/5

Anonymous Couples - 08/02/2020 Confirmed reviews ALL

Attentive helpful staff

Bonjour Mr K., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

Noisy traffic

Bonjour Mr H., We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Furthermore, I am sorry to hear your room was very noisy during your stay with us. I have added a preference to your profile for all future stays to allocate you a room away from Halsey Street and on a higher floor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Close to harbor

Customer review rating 4.7/5

Mark Couples - 08/02/2020 Confirmed reviews ALL

Nice hotel. Ok breakfast. Personable staff.

Bonjour Mr B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the wonderful service from our friendly and helpful ambassadors. Furthermore, I can see you rated us particularly low in our breakfast experience. As we strive to continuously improve the quality of our services any additional feedback you could provide would be greatly appreciated. Please feel free to contact myself directly on h8… should you have any further feedback or suggestions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Well located

Customer review rating 4.7/5

Jeanne B. Couples - 08/02/2020 Confirmed reviews ALL

Beautiful facility with nice amenities. Great location in quieter area just adjacent to several great areas

Bonjour Ms B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our lovely facilities and our great location right on the harbour. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
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