Sofitel Auckland Viaduct Harbour

Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.6/5 1,802 reviews

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Hotel extras

  • ALLSAFE Accredited & Bureau Veritas Certified

  • Scenic Viaduct & Harbour side Location

  • Home to La Marée Restauarnt

  • Millésime Executive Lounge for relaxing

  • Sofitel Spa - An Urban Day Spa Retreat

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,802 reviews

TripAdvisor Rating  4.5/5  3,584 reviews

Underwhelming service

TripAdvisor rating 3.0/5

Lachlan66 Business - TripAdvisor review

A nice hotel that is showing its age but still beautiful. Service is very basic for what is supposed to be a 5 star hotel. Clearly the staff are not trained to cater with a smile. I found in general that the staff were not well trained and certainly didn’t offer a high level of luxury. No valet attendant and no clear signage to find reception. Breakfast was very basic and again chaos with the staff not knowing what was going on.

Helpful front desk staff, infrastructure fell short

Customer review rating 2.0/5

Teri Solo - Confirmed reviews ALL

Showerhead is old and worn out, stains on the bed sheet, bathroom sink stopper not working, water wouldn't go down.

Great Hotel

Customer review rating 5.0/5

Christine L. Business - Confirmed reviews ALL

Great service and beautiful facilities

Great stay

Customer review rating 5.0/5

Yvonne Couples - Confirmed reviews ALL

We had a great stay a lovely room that was extremely clean and comfortable and all the staff were friendly and helpful

great stay

Customer review rating 5.0/5

Indy Business - Confirmed reviews ALL

cant ask for more

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Other web-users rate our hotel

  • 286 reviews 9.2/10 Location
  • 670 reviews 8.1/10 Room
  • 917 reviews 8.7/10 Service
  • 7 reviews 5/10 WiFi
  • 300 reviews 7.3/10 Food
  • 227 reviews 7.6/10 Comfort
  • 214 reviews 8.9/10 Vibe
  • 205 reviews 8.8/10 Amenities

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