Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.3/5 1,676 reviews

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21 Viaduct Harbour Avenue, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Telephone
Fax +64 9 909 9001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,676 reviews

Customer review rating 5.0/5

Bingley N. Couples - Confirmed reviews ALL

Very good hotel with keeping clean and comfortable.

Dear Bingley N., Thank you for your feedback regarding your recent stay. We are delighted to hear that you found our hotel to be clean and comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 5.0/5

Patricia Y. Couples - Confirmed reviews ALL

As our flight was cancelled and rebooked for early morning we found your excellent rating and decided to stay at your hotel. Though we only spent about 7 hours at your hotel the staff were so friendly and efficient. Room Service was fast and the food was good. The night staff at reception, which was near 3am for our check-out, were lovely. Would highly recommend staying at this beautiful hotel.

Dear Patricia Y., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our team provided you with friendly and efficient service, even during your brief visit. It is wonderful to know that you enjoyed our room service and found the food to your satisfaction. Your recommendation is greatly appreciated, and we hope to welcome you back for a longer stay in the future. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 4.0/5

Rita B. Solo - Confirmed reviews ALL

Saved Goals 92 Overall score We have stayed here many times over the years, but not recently, as we moved to the South Island and only come to Auckland infrequently now. Whilst the hotel is still as lovely as ever and the location is hard to beat, I got the distinct feeling that some minor things are starting to show their age or lack of care this time around. For a start, when I arrived, the forecourt was all parked up - to the point out front were two taxis, so in theory there was nowhere for me to stop my car and take my bags out and check in. No Concierge either, so I parked as close as I could to the Van at the exit (and a car would still have been abel to get past me). I checked in, which was very friendly as usual. Still, the former absent concierge came looking for me and asked why I stopped there and if I could urgently move the car, as another car wanted to get through/leave. They would have had plenty of space to do so - or even reverse out if needed without the fuss. I was literally only inside for less than 5 minutes. I had dinner plans, so I did not use the lounge this time. Still, I was told it would be open for breakfast. However, the sheet of paper I got listed two different times, which was very confusing. I made sure I used the pool in the morning and noticed that both the steam room and sauna were out of order - and the steam room seemingly for a long time, as it was used for towel storage. Also, the stones in the shower floor in the Female showers in the Gym/Pool area are loose or fallen out, not a good look. The Room itself was spacious as ever, and I had been upgraded to a Marina View, which was nice, and I really appreciated it as I love the night view towards the Sky Tower. However, the air conditioning was set to very cold and no matter what I tried, I could not increase the temperature. So I turned it off and opened the outside door instead as the night air was warmer than the Room inside... I did not ring reception as I felt they could do nothing in the middle of the night anyway. That also meant the bathroom was very cold. I did love the lovely touch of a nightcap of chamomile tea and chocolate (as a turn-down service) and the welcome gift of a bath bomb. The bed was very comfortable as always, and despite the noise from outside through the open door, I did get a nice sleep. In the morning, I had a look at the "breakfast" in the lounge and found it underwhelming. We have used it in the past - before, during and shortly after the pandemic and found it lovely and quite different, but now it's very basic. So I headed over to Lava instead, and it was wonderful, with the staff being very attentive as well. Overall, I enjoyed my short stay, but there is room for improvement—nothing major, but it's not as good as it used to be. It may be due to personnel shortages; the concierge, in particular, had to handle a lot on their own. When I came back from breakfast, I asked for my car to be brought up from half an hour away, but I still had to wait, as it seemed only that person could do it. So perhaps, saving at the wrong place here could have made a lot of difference.

Dear Rita B., Thank you for your thoughtful feedback regarding your recent stay at Sofitel Auckland Viaduct Harbour. We are delighted to hear that you appreciated our location and the comfortable accommodations, including your Marina View upgrade. However, I sincerely apologize for the inconveniences you experienced during your visit. Your concerns about the forecourt congestion and the absence of a concierge during your arrival are noted. We strive to provide prompt assistance to our guests, and I regret that this was not your experience. I will ensure that your comments are shared with our management team to explore ways to enhance our service levels. Regarding the breakfast offerings, it is disappointing to learn that they did not meet your expectations. We are committed to maintaining high standards and will review the breakfast selection in the lounge. Additionally, I appreciate your observations about the pool area facilities and the air conditioning issues in your room. We will address these matters with our maintenance team to ensure they are resolved. Thank you once again for your insights. We look forward to welcoming you back in the future and hope to provide you with an improved experience. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 2.0/5

John &. P. H. Couples - Confirmed reviews ALL

Upgraded room. Really small but nice view. Everyone was very friendly and helpful. Got up early for a shower and barely had warm water. Water hot later when my husband showered. Have free refills of coffee for breakfast. Two cups?? Then a charge. For what we paid for our room we expected more.

Customer review rating 5.0/5

George D. Couples - Confirmed reviews ALL

Only a one night stay but a beautiful room and very professional staff

Dear George D., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your room and found our staff to be professional. We look forward to welcoming you back for another stay in the future. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Other web-users rate our hotel

  • 374 reviews 9.4/10 Location
  • 828 reviews 6.6/10 Room
  • 898 reviews 8.3/10 Service
  • 5 reviews 3.6/10 WiFi
  • 428 reviews 5.5/10 Comfort
  • 254 reviews 7.5/10 Food
  • 232 reviews 7.8/10 Vibe
  • 218 reviews 8.4/10 Breakfast

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