Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,605 reviews

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Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

Book this hotel
Room 1

Accessible to our disabled customers, Juliet balcony, King Sofitel MyBed, High-speed Internet access, 48" LED TV, Chromecast and movie streaming system. Rollaway bed or twin single beds available upon request.

  • Views:

    City View

Max. number of persons
2
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

45 SQM/484 SQFT, Views of internal water feature, Juliet balcony, King Sofitel MyBed, Marble bathroom with deep soaking bath & separate rain shower, Chromecast and streaming, 48" LED TV, High-speed Internet, Rollaway or twin single beds on request.

Max. number of persons
3
Area
From 45 m² / 484 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • 48'/122 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk

60 SQM/645 SQFT, Atrium Water Feature Views, Spacious Balcony, Complimentary Wi-Fi, Chromecast and movie streaming, 48" TV, Sofitel MyBed, Deep Soaking Tub, Rain Shower, Balmain Bath Amenities, Nepresso Machine, Twin single beds available upon request.

Max. number of persons
2
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk

35 SQM/376 SQFT, Marina views, Juliet balcony, King Sofitel MyBed, Marble bathroom with deep soaking bath & separate shower, High-speed Internet, 48" LED TV, Chromecast. Access to Club Millésime. Twin single beds available upon request.

  • Views:

    Harbour view

Max. number of persons
3
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • 48'/122 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk

Suite

DELUXE SUITE, Club Millésime access, 1 King Bed

63 SQM / 678 SQFT, Separate Lounge room, Juliet balcony, Sofitel MyBed, Marble bathroom with deep soaking bath & separate shower, High-Speed Internet access, LED TV, Nespresso machine, Chromecast and access to Sofitel's executive lounge Club Millésime.

  • Views:

    City View or Harbour view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 63 m² / 678 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • 48'/122 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk

Suite

OPERA SUITE, Club Millésime access, 1 King Bed

Unrivalled chic & finest views of the harbour. Floor-to-ceiling windows. Opulent lounge & dining room. The perfect night's rest awaits on a Sofitel MyBed. Bathroom with special amenities. Twin single beds available upon request.

Max. number of persons
3
Area
From 127 m² / 1367 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 172 rooms
  • One room for people with reduced mobility
  • 4 connecting rooms
  • 91 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas Additional charge
  • High speed transmission line Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Well-being

Sofitel Fitness

  • Covered
  • On site

Sofitel Fitness

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 62 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.2 m / 6.5 ft
  • Parking pricing: 52 NZD 52 NZD Per day

Services & equipment

  • Intercom
  • Stairs
  • Valet parking

Security

  • Well-lit parking

Accessibility

  • Elevators

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Nestled in Auckland's Viaduct Harbour, Sabrage is a celebration of French flair and effervescence. Inspired by the French champagne tradition, Sabrage is a place to raise a glass, linger and celebrate in style.

Feel revitalised as you glide along the 20-metre heated indoor pool in our 5-star Auckland hotel. Perfect for pre-breakfast laps or post-work relaxation.

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Tiptoe into our Auckland spa for signature rituals and experiences with French cosmetology experts, and feel the transformative bliss of balancing pleasure and well-being. Day spa passes available.

Light-filled and versatile, the Boulevard overlooks the Viaduct Harbour, infusing your celebration with waterfront vibrancy. Perfect for wedding receptions and soirées, it blends contemporary elegance with effortless ease, creating a setting to remember.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,605 reviews

Customer review rating 5.0/5

Melinda W. Families - Confirmed reviews ALL

Dear Melinda W., Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our prime location and found our staff to be fantastic. We look forward to welcoming you back in the future. Best regards, Angela Baetiong Assistant Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 4.5/5

Steven O. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Duc V. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Stephen S. Families - Confirmed reviews ALL

Dear Stephen S., Thank you for your feedback regarding your recent stay. We regret that your experience did not meet the high standards we strive for, particularly concerning the attention to detail from our housekeeping team. Your comments will be taken into account for continuous improvement. Thank you again for bringing this to our attention. We truly appreciate your feedback. Best regards, Angela Baetiong Assistant Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 4.0/5

Alexander L. Couples - Confirmed reviews ALL

Dear Alexander L., Thank you for your positive feedback regarding your stay. We are pleased to hear you enjoyed your upgraded room and room service. We apologize for the delay with your breakfast and appreciate your understanding. We look forward to welcoming you back for another enjoyable experience. Best regards, Angela Baetiong Assistant Front Office Manager Sofitel Auckland Viaduct Harbour

Dear Melinda W., Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our prime location and found our staff to be fantastic. We look forward to welcoming you back in the future. Best regards, Angela Baetiong Assistant Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 4.5/5

Steven O. Couples - Confirmed reviews ALL

Staff were absolutely great

Customer review rating 5.0/5

Duc V. Couples - Confirmed reviews ALL

We stayed here for our 25th Anniversary and the hotel made us feel so special, from the room upgrade to late check out. We also had fabulous lunch at the restaurant and the staff were so attentive. The food was superb! Will definitely come back again.

Customer review rating 3.0/5

Stephen S. Families - Confirmed reviews ALL

Fine hotel but lack of attention to details were disappointing. Constantly needed to ask staff for missing things from housekeeping.

Dear Stephen S., Thank you for your feedback regarding your recent stay. We regret that your experience did not meet the high standards we strive for, particularly concerning the attention to detail from our housekeeping team. Your comments will be taken into account for continuous improvement. Thank you again for bringing this to our attention. We truly appreciate your feedback. Best regards, Angela Baetiong Assistant Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 4.0/5

Alexander L. Couples - Confirmed reviews ALL

Comfortable nice stay. Room was upgraded since gold in ALL. Private getaway and ordered room service for comfort. One breakfast was late for over an hour and the checkout manager made it right. Will be returning to enjoy spa.

Dear Alexander L., Thank you for your positive feedback regarding your stay. We are pleased to hear you enjoyed your upgraded room and room service. We apologize for the delay with your breakfast and appreciate your understanding. We look forward to welcoming you back for another enjoyable experience. Best regards, Angela Baetiong Assistant Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 4.5/5

Reginald J. Couples - Confirmed reviews ALL

Fantastic. The staff were great and did everything right to recognise our loyalty and made it a very memorable experience

Dear Reginald J., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff made your experience memorable and recognized your loyalty. It is our pleasure to provide comfort and exceptional service to our valued guests. Best regards, Angela Baetiong Assistant Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 2.5/5

Jon T. Business - Confirmed reviews ALL

We stay semi regularly at the Sofitel. It is well located for our purposes and usually of a high standard. This trip not so good. There was no concierge assistance when we left. Our Uber driver picked up our baggage from within the hotel. We ate at the Restaurant with friends. meals were excellent but agian service slightly lacking although staff very frindly they just lacked a bit of awareness, like wine finished do you want to see the wine list, or do you want deserts. It was a bit embarrassing in front of our guests with a dispute on the food and beverage charges regarding our All Card. Apparently part of it had expired. In 15 years of Accor membership I have always used my Accor All Card. I was unaware that there was another card underlying it - A Gold Explorer Card apparently and they have two differnt reneawal dates. It is very confusing. Also one on the benefits of and Accor All Card is that you get a preferential room rate. Our rate was no different to Booking.com.

Dear Jon T., Thank you for taking the time to share your experience regarding your recent stay with us at Sofitel Auckland Viaduct Harbour. We appreciate your loyalty as a regular guest and value your feedback. I am pleased to hear that you found our location convenient and enjoyed the quality of your meals. However, I regret to learn about the shortcomings in service and the confusion regarding your Accor All Card. We strive for impeccable service, and it is disheartening to know that we fell short during your visit, particularly in front of your guests. Regarding the Accor All Card, we understand that the renewal dates can be complex, and we appreciate your feedback on this matter to better inform our guests in the future. Your comments will be taken into consideration as we continue to improve our service standards. Thank you once again for your insights, and we hope to welcome you back for a more seamless experience in the future. Best regards, Angela Baetiong Assistant Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 2.5/5

Stuart B. Business - Confirmed reviews ALL

As a member with Gold status and notwithstanding the nightly tarriff - not receiving or being entitled to at least say an included continental breakfast was a little disappointing. These are some of the benefits I receive when staying at other Hotel chains.

Customer review rating 4.0/5

Nicky C. Couples - Confirmed reviews ALL

Only let down was breakfast but hotel in great location

Dear Nicky C., Thank you for your positive feedback regarding our location and spacious accommodations. We appreciate your comments on breakfast and will take them into consideration as we continue to enhance our offerings for our valued guests. Warmest Regards, Angela Baetiong Assistant Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 5.0/5

Donna F. Couples - Confirmed reviews ALL

Fabulous staff always attentive, beautiful food and an incredible room that was spotless- We were celebrating our anniversary the staff made us feel very special thank you.

Dear Donna F., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that our attentive staff, exquisite dining, and immaculate accommodations contributed to your anniversary celebration. Your kind words will surely inspire our team to continue providing outstanding service. Best wishes, Angela Baetiong Assistant Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 5.0/5

George W. Business - Confirmed reviews ALL

While the room upgrade isn’t available, Sofitel has provided club access for my stay which was perfect for me to check my emails there from time to time. Room is clean as always and the facilities are great. While I have stayed here many times, this is the first time I have found out they actually has a steam room and sauna room. Service is excellent as usual from the team 👍

Dear George W., Thank you for your positive feedback regarding your recent stay at Sofitel Auckland Viaduct Harbour. We are delighted to hear that you enjoyed the club access and found our facilities, including the steam room and sauna, to your liking. It is wonderful to know that our team's service met your expectations once again. We appreciate your loyalty and look forward to welcoming you back for another exceptional experience. Best regards, Angela Baetiong Assistant Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 5.0/5

Jacqueline B. Couples - Confirmed reviews ALL

What incredible people you have working for you a door person that listens to my jokes about the lift your cleaning crew that does an incredible job the food service second to none

Customer review rating 2.5/5

Natacha C. Solo - Confirmed reviews ALL

My main issue was the bedding in the Junior Suite. I think that the mattress topper had started disintegrating so I was being pricked by little needle fibres no matter where I slept. At first I thought it was a spider. I actually forgot to mention it the next day and only remembered when I got back into bed the second night. Lets say it made for two VERY uncomfortable and disturbed night's sleep! Please check your records for the room and fix that for future guests - unacceptable at Sofitel/Junior Suite level. Secondly breakfast service could only be described as chaotic. No cutlery, wrong orders going to tables, staff looking like they didn't know what they were doing. Halfway through my coffee a waitress took my cup and replaced it with a new one saying I had the wrong order. Didn't ask me - just took it. I was in a rush to just left it as didn't want to start another hot coffee. I was told breakfast was served in Club Milliseme - it wasn't! Overall so disappointing as I chose Sofitel for my first two days of leisure in Auckland. Won't be backk.

Dear Natacha C., Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret to learn about the issues you encountered with the bedding in your Junior Suite. Please be assured that we take such concerns seriously and ensure that our accommodations meet the high standards expected at Sofitel. I also appreciate your comments regarding the breakfast service. It is disappointing to hear that the experience did not meet your expectations, and I will relay your observations to our team for further review. Our goal is to provide seamless service, and it seems we fell short during your visit. Your insights are invaluable in helping us enhance our offerings, and we hope you will reconsider visiting us in the future. Thank you once again for your feedback. Best regards, Angela Baetiong Assistant Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 4.5/5

Kelvin H. Business - Confirmed reviews ALL

Well looked after in a hotel with great facilities.

Customer review rating 4.0/5

Brenda H. Couples - Confirmed reviews ALL

We enjoyed staying and our only problem was only two English tea bags for the first day and they were not replenished for the second day. Also there was only one of each type of coffee pod so we both couldn’t have the same type of coffee from the coffee machine

Customer review rating 4.5/5

Edward O. Business - Confirmed reviews ALL

Everyone is welcoming and works hard to make us feel special.

Customer review rating 5.0/5

Debra C. Couples - Confirmed reviews ALL

The room ,club access the breakfast such a really calm hotel and really always look forward to staying at the sofitel Auckland

Customer review rating 5.0/5

Wei-chuan L. Families - Confirmed reviews ALL

Dear SOFITEL Auckland Viaduct Harbour Team, I am writing to share my wonderful experience during my recent stay at your hotel. The accommodation and service were absolutely fantastic! SOFITEL is always my top choice and number one in my heart. I would like to express my special gratitude to Prashna Murti, your Reservations Agent. Thank you so much for the excellent arrangements and your attention to detail, which made my stay even more perfect. Thank you again for a memorable stay. I look forward to returning in the future!

Customer review rating 5.0/5

Stacey L. Couples - Confirmed reviews ALL

The rooms were large with high ceilings, the facilities are pristine and luxurious, love this hotel.

Customer review rating 3.5/5

Chris P. Couples - Confirmed reviews ALL

Over priced for the suite we bought

Dear Chris P., Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that the suite did not meet your expectations. We also appreciate your feedback regarding the dining options and the availability and presentation of certain menu items. In regard to your Accor status and Reward points, we are pleased to confirm that this has now been addressed, and your points have been registered to your account. They should reflect shortly. Thank you again for sharing your feedback. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Regards, Angela Baetiong Assistant Front Office Manager Sofitel Auckland Viaduct Harbour

Other web-users rate our hotel

  • 389 reviews 9.4/10 Location
  • 824 reviews 6.4/10 Room
  • 867 reviews 8.4/10 Service
  • 8 reviews 3.8/10 WiFi
  • 426 reviews 4.9/10 Comfort
  • 256 reviews 7.6/10 Food
  • 210 reviews 7.8/10 Vibe
  • 204 reviews 8.2/10 Breakfast

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