Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.3/5 1,083 reviews

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Sofitel Auckland Viaduct Harbour - Image 1
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21 Viaduct Harbour Avenue, 1010 AUCKLAND, New Zealand

Description

ALLSAFE approved hotel

Hotel extras

  • We reopen on 1st September. We are eagerly looking forward to welcoming our guests back.

  • ALLSAFE Accredited & Bureau Veritas Certified

  • Home to La Marée Restauarnt

  • Millésime Executive Lounge for relaxing

  • Sofitel Spa - An Urban Day Spa Retreat

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Telephone
Fax +64 9 909 9001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,083 reviews

TripAdvisor Rating  4.5/5  3,613 reviews

Certificate of excellence 2023

Great rooms and location but with subpar service

TripAdvisor rating 3.0/5

JennyHrx TripAdvisor review

Overall, not the luxury hotel experience I was expecting. I received better service at the Holiday Inn Express in Queenstown compared to Sofitel Auckland. Pros: 1. Beautiful, large rooms. 2. Soft, comfortable bed. 3. Central location within downtown Auckland. Cons: 1. Due to my non-Western name, the staff assumed I am a man. The welcome screen on the TV in the room and the welcome card all stated "Welcome Mr. _____." When making the hotel reservation, there was not a space to fill out gender of the guest, not that a guest's gender matters. The hotel shouldn't assume the gender based on someone's name. 2. Front desk staff not familiar with American Express Fine Hotels and Resorts program and benefits. The program comes with guaranteed 4PM checkout. When I inquired about a late checkout and asked for a 2PM checkout, the front desk staff said she has to ask her manager and get back to me. 3. There were blood stains on the comforter. 4. La Maree dinner service and quality were poor. My husband and I both ordered medium rare steak. The steaks we received had hardly any red in the center and was more medium or medium-well. We were also seated by a wall with no view, when there were better tables available around us throughout the time we were there.

Nice Spot

Customer review rating 4.5/5

Geoff L. Families - Confirmed reviews ALL

Nice stay, early check in & check out was great

Dear Geoff L., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Anya Rendall

Customer review rating 4.0/5

Gerry M. Q. Families - Confirmed reviews ALL

Rooms where nice, breakfast could be improved, bacon I would have to say was the worst I have ever eaten at any hotels I have stay at as was the , staff where nice and helpful

Dear Gerry M., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Nice hotel, Service was very average

Customer review rating 2.5/5

Hc Business - Confirmed reviews ALL

The room was nice, modern and clean, however the staff were a bit too relaxed and probably more attention on customer service is needed. They did not offer to help with bags at any point, even when I was loaded up and struggling to give them the car key for valet. They did not organise breakfast per the door form. They answered the room service call on day one (when door form breakfast was missed), but no answer when calling them on day two when trying to order a breakfast. Lastly, the reception area is odd and not near the front entrance which makes it difficult to find and also not obvious.

Dear Hanna C., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

Okay stay

Customer review rating 1.5/5

Aleks Friends - Confirmed reviews ALL

You don't have dors on bedrooms???????? One (1) roll of toielt paper????? No additional bag for trash. Good location, good connection with public transportation

Dear Andre & Katherine H., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Usually our team is very happy to assist with providing additional room amenities so I do apologies that this wasn't the experience that you had. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager Anya Rendall

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Other web-users rate our hotel

  • 208 reviews 9/10 Location
  • 483 reviews 7.2/10 Room
  • 564 reviews 7.7/10 Service
  • 7 reviews 1.7/10 WiFi
  • 189 reviews 6.3/10 Food
  • 149 reviews 7.7/10 Amenities
  • 121 reviews 8.5/10 Vibe
  • 107 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.