Sofitel Auckland Viaduct Harbour Hotel 5 stars

Name: Sofitel Auckland Viaduct Harbour
Address: AUCKLAND, 1010, NEW ZEALAND
Telephone: (+64)9/9099000
Rating: 4.7

Customer review rating 4.7/5 12,350 reviews

ALLSAFE approved hotel

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+ 25 Services

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Sofitel Auckland Viaduct Harbour Hotel

French luxury and local cuisine in the world's most exciting city

The newly reimagined Sofitel Auckland Viaduct Harbour is located in the heart of Auckland, a unique maritime experience between vibrant Viaduct Harbour and Wynyard Quarter. Inspired by New Zealand's landscape and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. All luxury appointed bedrooms and suites have private Juliet balconies, floor to ceiling windows and feature oversized bathrooms with separate rain showers and deep soaking bathtubs.

In New Zealand's vibrant City of Sails, Sofitel Auckland offers some of the best panoramic waterfront views. Within easy walking distance of the Viaduct Harbour Restaurant Precinct enjoy an array of local cuisine and fine dining delights. Complete your Auckland adventure with a nearby sea life safari, fishing charter or thrilling, high-speed jet boat tour, or take the family to explore Kelly Tarlton's Aquarium a few minutes drive away.

Hotel extras

ALLSAFE accredited
Millésime - Executive Lounge
Sofitel Spa - an urban day spa retreat
La Marée restaurant, Sabrage Champagne Bar and French Press Café
Pool is unavailable from 30 Nov - 2 Dec

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas (Paying)
- WIFI in your room
- WIFI access
Parking
- Private indoor parking (Paying)
- Public outdoor parking (Paying)
- Public indoor parking (Paying)
- Bus/coach parking area (Paying)
- Valet parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on requestPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying) Arriving on an early flight? You room will be waiting for you if you choose this option. From 8 am on, enjoy the privacy and comfort of your room and "wellness" bathroom. Let the relaxation begin!
- LATE CHECK-OUT UP TO 5PM (Paying) Prolong your relaxation and opt to keep your room until 5 pm. Enjoy one more shower or a nap before checking out. A must for a magnifique stay!
Dry cleaning / IroningPaying
Boutiques/shopping
- Cash machine
- Currency exchange
Porter
Concierge

Indoor heated pool
Fitness centre
Well-being
- Jacuzzi
- Massage (Paying)
- Sauna
Babysitting on requestPaying
Beach and water sports
- Boat excursions
- Sailing facilities (Nearby)
Other sports activities
- Bicycles rental (Nearby)
- Athletics stadium (Nearby)
- Bowling (Nearby)

BreakfastPaying
2 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

4 meeting room(s)
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Your safety and well-being is of the utmost importance to us. In accordance with New Zealand's COVID-19 alert level restrictions, we are adhering to Alert Level 1 guidelines including social distancing and service rules in food and beverage outlets. Our hotel has achieved certification under Accor's ALLsafe label to offer the highest standards of safety &amp; hygiene for our staff and guests.

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010
auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Contact email :

Check-in from 14h00

Check out up to 11h00

Britomart :
CIRCLE LINE : CIRCLE LINE

By plane
AUCKLAND AIRPORT At 17.6km / 10.94 miles
By boat
VERO CENTRE At 2.09km / 1.3 miles
By train
BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Our accommodation(s)

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Superior Room, 1 King Bed, City Views

Accessible room

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Coffee/tea making facilities(...)

Luxury Room, 1 King Bed, Internal Water Views

Max. number of persons: 3
Area: From 45 m² / 484 sq ft
Views: Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

Luxury Room, 1 King Bed, Atrium View, Balcony

Max. number of persons: 2
Area: From 60 m² / 646 sq ft

Luxury Room, 1 King Bed, Marina View, Club Sofitel Access

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: Harbour view *

* Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

Rooms

Our restaurants and bars

La Marée by Marc de Passorio

Type of cuisine: Regional

Residing by the harbour's edge, La Marée by renowned Michelin-starred chef Marc de Passorio harnesses the culinary traditions of France, blended with NZ's finest seafood, to transform them into culinary masterpieces. Serving breakfast, lunch & dinner.

Lunch

12:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 22:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

French Press Café

Type of cuisine: Cafe

Influenced by Parisian sidewalk cafés, French Press is the epitome of classic café culture blended with a modern execution. Be delighted by famed hallmarks such as buttery pastries, sweet & savoury crêpes and their famed French Press coffee experience.

Lunch

07:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Sabrage Champagne Bar

Sabrage is a much clamoured-for drink destination with the re-emergence of the classic Champagne bar. Focussing on France's finest and most effervescence vintages you can partake in the bar's signature Sabrage experience.

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 4
Maximum size: 195 m²
Maximum capacity: 140 people
Maximum banquet capacity: 100 people

Find out more

Excellent service and great hotel

Andy W. Business - 25/11/2020 Confirmed reviews ALL

Two nights for business. Exec lounge is great and the hotel is well situated in the Viaduct area.

Dear Mr. Andrew W., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am glad you enjoyed your stay and I cannot wait to welcome you back to our Club Millésime again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

Mike F. (. Business - 25/11/2020 Confirmed reviews ALL

Absolutely brilliant , was a quick unexpected visit and the service was world class

Bonjour Mr. F., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I am glad to hear that we provided you the first class service during your stay, and we hope your next visit will be as pleasant as the previous one. Thank you again for sharing your experience, With Warm Regards, Som Namprasert Guest Relations Manager

Service, presentation, location, staff all Beautiful

Weylin M. Couples - 24/11/2020 Confirmed reviews ALL

Everything was perfect

perfect location and beautiful staff

Aleksandar V. Couples - 24/11/2020 Confirmed reviews ALL

perfect in every single way

Dear Mr. Aleksandar V., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

Decor fabulous! Great location

M L. Couples - 24/11/2020 Confirmed reviews ALL

Breakfast average; staff disorganized - delay in ordering, forgotten coffee order, table not set completely on seating, open jam bottle on stand- Covid concern sharing,

Enjoyable stay

Maralyn Couples - 24/11/2020 Confirmed reviews ALL

Weekend away

Dear Ms. W. Thank you for the great review of our hotel! We are glad that you enjoyed your weekend away and our Sabrage bar. In the other hand, I'm sorry to hear you had a bit of issue with the toilet and bathroom, but I really appreciate you bringing this issue to my attention. I will look into it and work with housekeeping manager to prevent this from happening again. With Warm Regards, Som Namprasert Guest Relations Manager

Generally good with some minor irritations

Shaun Couples - 24/11/2020 Confirmed reviews ALL

Generally the experience was great as always, the hotel is beautiful, the staff are fantastic and the room was well presented. However for some reason the SKY channels on the TV didn't work, the air con controls didn't seem to work and the fridge rattled all night.

Great Stay

Alyssa W. Families - 24/11/2020 Confirmed reviews ALL

Love coming back to this hotel, always enjoy the great service, location and surroundings

Friendly staff - all very helpful

Craigo Couples - 24/11/2020 Confirmed reviews ALL

Fantastic experience from the champagne bar to the room to a wonderful breakfast in the restaurant!

Birthday Treat

Deborah Couples - 24/11/2020 Confirmed reviews ALL

We had a really good time. The staff were amazing and the Birthday cake in the room was a lovely surprise wish we could have stayed longer. We will be back.

Awesome relaxing stay

Liza J. Solo - 23/11/2020 Confirmed reviews ALL

Friendly accommodating staff, i feel happy and honored for the birthday cake and all the hospitality. Clean, homey and comfortable stay. Had an awesome dinner at La Maree and Cedric was warm and very knowledgeable on presenting every meal.

Dear Ms. Liza J., Thank you for a great five star review. We're pleased to know that you enjoyed your time at Sofitel Auckland and that Cedric, Jenny and Angel made your stay comfortable and special. We look forward to your next stay at Sofitel Auckland Viaduct Harbour. With Warm Regards, Som Namprasert Guest Relations Manager

Excellent staff

Jackie Families - 23/11/2020 Confirmed reviews ALL

Sofitel has been the first choice for our family holiday for years! It’s just next level from others. But your sister hotel SO is awesome as well. We had a short stay this time but the fond memory would be deep inside. Thanks

It's the little things that count

Darrin W. Couples - 23/11/2020 Confirmed reviews ALL

The hotel staff were courteous and friendly, and the end-to-end process from arrival to departure was superbly managed. The facilities are first class, and nothing was too much trouble.

Excellent stay

Warren S. Couples - 22/11/2020 Confirmed reviews ALL

Excellent service from beginning to end.

Bonjour Mr. & Mrs. S., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I am so glad that you enjoyed your 70th birthday stay with us. It was lovely to host you from the begining to the end and I wish there will be much more to come! I wish you a happy Christmas time with your family with a lot of homemade food and cakes! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

Lovely time

Cushla W. Couples - 22/11/2020 Confirmed reviews ALL

It was a lovely room, great bathroom facilities, quiet. We were very pleased.

Dear Ms. W., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With Warm Regards, Som Namprasert Guest Relations Manager

Very enjoyable

Diane L. Business - 22/11/2020 Confirmed reviews ALL

Stayed onsite for the IOD course, great location, facilities worked well - thank you

Dear Ms. Di L., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With Warm Regards, Som Namprasert Guest Relations Manager

Great experience

Lloyd B. Couples - 22/11/2020 Confirmed reviews ALL

Enjoyable luxurious experience. All staff very helpful and fantastic room wonderful

Bonjour Mr. B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I am so glad you and Pauline enjoyed the birthday stay with us. She was so lovely on the phone with me and of course she deserved the best for her special day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

Lovely new decor - well done!!

Carl F. Couples - 20/11/2020 Confirmed reviews ALL

Lovely welcome drink at reception and loved the new decor. We really missed the feather pillows and couldn't see a pillow menu - other than that fantastic.

Dear Mr. Carl F., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. I am glad you enjoyed our welcome drink at the reception. Fig tea not only delicious but also good for your health benefit. I will ensure to place feather pillows in your room for all your future stays. if you have any other preference please feel free to contact me. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

A very easy stay

Anonymous Business - 20/11/2020 Confirmed reviews ALL

Polite staff, lovely rooms and great food make this my favourite hotel in Auckland

Bonjour Mr G., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I am glad to know that Sofitel Auckland is now your favourite hotel in Auckland! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

Good stay

David C. Couples - 19/11/2020 Confirmed reviews ALL

The team were great and very welcoming, we have been to Sofitel a few times and the new renovation is fantastic, feel warm and welcoming. from the food to service it was a great experience. The food was just the best ever from dinner to brekfast ,we all loved it.

Dear Mr. David & Ms. Anita C., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback after our renovation. we are glad that you enjoyed our service and food we provided. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

Our most recent 20 reviews

In partnership with TripAdvisor

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Hotel extras