Sofitel Auckland Viaduct Harbour Hotel 5 stars

Thank you very much for the complimentary room upgrade. Lovely room and relaxing stay. Breakfast was a little bit of a let down. We love the full buffet spread usually on offer. Over cooked eggs on a basic English muffin wasn’t to the standard we were used to from Sofitel.

Lovely large rooms.

Firstly the staff were attentive, polite as ever. Unfortunately just let down on systematic failures.

It was the first time we had actually stayed at the Sofitel. Looking into other rooms and being able to be looked into took some getting used to and was unexpected. It felt most uncomfortable. We were also surprised at how restricted everything was given we are now in Alert Level 1. It seemed more like Level 3. Maybe this directive comes from Paris. We found the staff pleasant, friendly and helpful especially Nicolas on the front desk.

We had a lovely 1 night staycation. Room and service were excellent. Very happy the pool was open. Dissapointed by the breakfast offering, missed food from our order, luke warm undercooked eggs And valet charge was unexpected.

We really enjoyed our stay although brief. Rooms were lovely and the hotel atmosphere was super

Overall I loved everything about my stay. My partner was very impressed with your service we will come back again

The hotel is beautifully maintained, the water feature is very serene and appealing, lobby inviting and concierge and staff friendly. We enjoyed the complementary drinks and the lovely upgrade thank you, a very nice and spacious studio! but disappointed we didn't receive the complementary gift we normally receive as part of the privilege of being an ALL gold membership card holders. We have always enjoyed breakfast in ALL hotels but not this time. Even with consideration to current circumstances the menu on offer was very disappointing. Would be nice to have a much bigger selection for breakfast, lunch and dinner rather than a one page menu. We waited for our coffee for 15 min before we asked where it is (we got our breakfast order before we got the coffee). I asked to have my order of pastries warmed up, then after waiting for another 15 min I asked where my order was.... Staff although very friendly and obliging seemed confused. It is a nice hotel and location is great.

I Was warmly greeted by the amazing Concierge team My Check-in experience was fast and Efficient Which I’ve never seen with other hotel check-ins the suite I got on the 6th floor was just absolutely amazing got a good view of the harbour although I never got to experience the restaurant and bar Due to some parts of it being closed due to COVID which is completely understandable everything was just amazing. standards impeccable I’m currently working for Accor hotels and this is another level so thank you Sofitel Team.

We had such a great stay, the room was lovely and very comfortable, the staff were excellent and the hotel is well situated close to the city but not right in it.

Room was cold. Breakfast experience underwhelming. Letter to greet us from Jeremy-not friendly.

As always the staff were great and the room was great

Had a great time the rooms were very well appointed. We were looking to use a sauna but was close. Restaurant menu was also disappointing.

We feel that the room provided was only suitable for one person, with a single chair & single dressing robe other than the bed the room felt cramped.

Special to receive an upgrade as we were celebrating a birthday. Friendly welcoming staff from time of arrival to departure. The one thing that was disappointing was Lava Dining was not operating on its usual dining menu and the full breakfast choices. However understand that this is due to the follow on from Covid.