Sofitel Auckland Viaduct Harbour Hotel 5 stars

TripAdvisor rating 4.5/5 3,445 reviews
Sofitel Auckland Viaduct Harbour
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+ 25 Services
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Room 1

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Hotel extras

  • Spectacular waterfront location

  • 1 restaurant, 1 bar and al fresco dining café

  • Award-winning So Spa

  • 1 restaurant, 1 bar and al fresco dining café

  • 5 boutique meeting spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010
auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Contact email

Check-in from 14h00

Check out up to 11h00

  • Britomart :  

  • CIRCLE LINE :   CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Our accommodations

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Superior Room, 1 King Bed, City Views

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Luxury Room, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 45
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Luxury Room, 1 King Bed, Marina View

  • Max. number of persons: 3
  • Area: From 35
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

JUNIOR SUITE, 1 King Size Bed, City or Internal Water Views

  • Max. number of persons: 3
  • Area: From 52
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe Suite, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 63
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

LAVA DINING

Type of cuisine: Regional

Lava Dining delivers flavour & finesse with an innovative menu, tastefully blending the best local produce with French flair. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

21 VIADUCT CAFÉ

Type of cuisine: Cafe

A bright & casual eatery, the café offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SABRAGE BAR

Photo non contractuelle / Strictly non binding

In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 195

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

11,684 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,445 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location

TripAdvisor rating 4.5/5

colinp651 Couples - 13/12/2019 TripAdvisor review

Stayed here at the end of a month's trip in NZ. Everything you expect from Sofitel (professional and friendly service) and very close to the vibrant restaurant and bar scene in Viaduct Harbour and Wynyard Quarter. Hotel's Lava restaurant is excellent and the Viaduct Café very good for breakfast and snacks.

Inter Dom

TripAdvisor rating 4.5/5

peteroA4504PN Friends getaway - 11/12/2019 TripAdvisor review

Room was ok. Oversized bathroom, that could have been used better to give you more livining area. Was given a Junior suite, corner block. Very noisy traffic wise. Having the bus depot across the road didn,t help. The scrambled eggs were very ordinary, the bacon very bland. Fresh fruit was good. Cereal, fruit and toast was enough for breakfast. All staff very helpful and friendly.

Bonjour peteroA4504PN, Thank you for taking the time to provide us with your feedback on Trip Advisor. I am glad to hear that you found the service from our excellent ambassadors to be very helpful and friendly. Furthermore, I am sorry to hear of the several shortcomings throughout your stay. Please know that we take feedback very seriously at Sofitel Auckland and your comments have certainly been taken on-board. We will use this invaluable feedback to strive towards improving our products and services for all future endeavors. Thank you once again for providing us with your feedback and I hope to get the opportunity to welcome you back in the future. Warm regards, Dakotah Bishop Guest Relations Manager

SOFITEL AUCKLAND STAY

TripAdvisor rating 4.5/5

aljannw Family - 07/12/2019 TripAdvisor review

We have always enjoyed our stay at the Sofitel Auckland Viaduct Hotel. It is the staff and hotel amenities that brings us back. The location of the hotel is excellent for walking about the Auckland area . We will again return to Auckland and stay at the Sofitel.

Bonjour aljannw, Thank you so much for sharing your recent experience at Sofitel on TripAdvisor. It is such a pleasure to read that you had a Magnifique stay with us. I'm very glad to hear that you enjoy the friendly service from our ambassadors and the amenities that we prepared. Thank you once again for sharing your lovely feedback and we look forward to welcoming you back in the near future! Warm Regards, Dakotah Bishop Guest Relations Manager

Wonderful location, excellent service, terrific views

Customer review rating 4.7/5

Colin M. S. Couples - 04/12/2019 Confirmed reviews ALL

Porters were friendly looking after our bags while we returned our vehicle, check in courteous and friendly, assistant manager thoughtful, room excellent with lovely view, room compact but well set out, pool clean and well maintained, staff friendly. Overall a refreshing experience after a 2 week holiday before returning to Australia.

Bonjour Mr S., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

A very Enjoyable stay

Customer review rating 4.7/5

Martin H. Couples - 03/12/2019 Confirmed reviews ALL

It was everything I hoped for. I stayed there to celebrate my Partners 50th Birthday and she loved every minute of it. The staff were courteous, friendly and always helpful and the quality of the hotel was excellent.

Bonjour Mr H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the excellent service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Mr

Customer review rating 4.7/5

Kim W. Couples - 03/12/2019 Confirmed reviews ALL

First class

Bonjour Mr W., We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Great

Customer review rating 4.7/5

Annie O. Couples - 03/12/2019 Confirmed reviews ALL

Great service made to feel welcome

Bonjour Ms O., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and to hear you were made to feel very welcome by our outstanding ambassadors! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Lovely room, excellent location

Customer review rating 4.7/5

Anthony K. Couples - 03/12/2019 Confirmed reviews ALL

Lovely room

Bonjour Mr K., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our lovely rooms and excellent location. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Made my cancelled flight better

Customer review rating 4.7/5

Tristan Solo - 03/12/2019 Confirmed reviews ALL

The staff were absolutely wonderful, and extremely helpful and kind.

Bonjour Ms S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I am glad we were able to change a stressful situation into a relaxing one! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Overnighted in Auckland

Customer review rating 4.7/5

Graeme H. Couples - 03/12/2019 Confirmed reviews ALL

We were passing through Auckland and were to have dinner with friends who live in an apartment in Halsey Street. Sofitel was very convenient and easy access off and on the motorway. Staff were great, the room was superb and we were upgraded virtue of our Gold Accor status.

Bonjour Mr H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our great location and service from our friendly and helpful ambassadors. Thank you for being such a loyal member to Accor! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Beautiful space!

Customer review rating 4.7/5

Anonymous Couples - 03/12/2019 Confirmed reviews ALL

Sadly bit short as only one night but happy with what we saw. Was an enexpected stay so a toothbrush and toothpaste would have been handy.

Bonjour Ms O., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and just to let you know for future we do have a toothbrush and toothpaste kit available upon request if you do require! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Magnifique!

Customer review rating 4.7/5

Nathan Business - 02/12/2019 Confirmed reviews ALL

Very relaxing and restful. Nothing like a well deserved wine from Sabrage Bar after a long day, followed by lush nights sleep in your exceptionally comfy rooms.

Bonjour Mr G., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I am glad to hear you enjoyed your wine In Sabrage and got a good nights sleep in our comfortable MyBeds. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Lovely location; very comfortable and great "usability'.

Customer review rating 4.7/5

Julie I. Families - 02/12/2019 Confirmed reviews ALL

Loved being in the harbor. Our view was horrible, but we weren't there much during the daylight hours. Really enjoyed the fitness room with sauna, and used the hot tub daily after walking for hours. Had no trouble getting a slightly later check out so that we could get to the maritime museum and then to the airport. The only reason I might not give a 10 is that it was a bit overpriced.

Bonjour Mr Mrs I., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Terrific. Thank you!

Customer review rating 4.7/5

Michelle S. Couples - 02/12/2019 Confirmed reviews ALL

Excellent.

Bonjour Ms R., We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

As usual friendly courteous staff.

Customer review rating 4.7/5

Steve B. Couples - 02/12/2019 Confirmed reviews ALL

Feels like coming home. Well laid out hotel with excellent amenities. Always made to feel most welcomed.

Bonjour Mr B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and I am so glad that our wonderful ambassadors looked after you so well and made you feel welcome! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Beautiful hotel, outstanding service, great location, delicious breakfast

Customer review rating 4.7/5

Ariela S. Families - 01/12/2019 Confirmed reviews ALL

We had a terrific time staying in your hotel. I wish we could have stayed more than one night.

Bonjour Ms S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our delicious breakfast in Lava, great location and the service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Shelly Couples - 01/12/2019 Confirmed reviews ALL

This hotel is beautiful the staggered are so friendly

Bonjour Ms G., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the wonderful service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Consistent, wonderful & Seamless

Customer review rating 4.7/5

Yvonne D. Business - 29/11/2019 Confirmed reviews ALL

Thanks so much for the seamless stay. From check-in to check-out fantastic stay. Thank you Hamza for setting the tone, upon check-in! And thank you Dakota for your assistance and following through with wonderful communication.

Bonjour Ms D., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the service from our wonderful ambassadors. It was my pleasure Ms D. and I am glad everything ran so smoothly! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Exceptional but inconsistent at times

Customer review rating 4.7/5

Irene H. Business - 29/11/2019 Confirmed reviews ALL

I highly commend Neha at Reception and Crystal in Housekeeping for their exceptional level of service and attention to every need. I was disappointed however, with the lack of consistency in housekeeping eg. when asked to clean the room a little later in the day, one staff member hesitated and very reluctantly agreed. While I appreciate economising the housekeeping schedules, I don’t believe guests should be made to feel bad for enjoying their stay in the room. The turn down service was not always offered. Furthermore, my colleagues and I are a little disappointed with the quality of the meals ordered through room service at night. The lack of consistency is not reflective of a 5 star hotel. The Sofitel is our preferred hotel in Auckland and we will continue to stay there in future work trips. My comments are given in the hope that it may become even better for regular guests such as ourselves. The welcome back delights in the room are a wonderful treat and really make us feel like valued guests. I also value the long stay benefits and free drink at the bar. Thank you so much :-) Thank you for taking the time to read my feedback. I really look forward to returning in a a couple of weeks time.

Bonjour Ms H., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the service from our wonderful ambassadors especially Neha and Crystal. I will make sure your kind feedback is passed on to the both of them and the rest of the team as well. Furthermore I am so sorry to hear of the several shortcomings during your stay with us, particularly with consistency in housekeeping and room service. We really appreciate your feedback as it helps us to identify any issues and work on getting them resolved. I look forward to welcoming you back in a few weeks and meeting with you in person. Please feel free to contact me directly with any preferences that you may have Ms H. on H8… Thank you again for sharing your experience. With Warm Regards, Dakotah Bishop Guest Relations Manager

Amazing honeymoon treatment

Customer review rating 4.7/5

Lauren Couples - 28/11/2019 Confirmed reviews ALL

We stayed here as a relaxing treat for 2 days at the end of our honeymoon. The experience was fabulous and we were made “guests of the day” which included a few complimentary treats. The staff were extremely friendly and helpful.

Bonjour Mrs S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and to hear you enjoyed being our guests of the day! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
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