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Sofitel Auckland Viaduct Harbour Hotel 5 stars

Customer review rating 4.7/5 13,532 reviews

ALLSAFE approved hotel

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Sofitel Auckland Viaduct Harbour
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+ 22 Services

Hotel extras

  • ALLSAFE Accredited & Bureau Veritas Certified

  • Scenic Viaduct & Harbour side Location

  • Home to La Marée by Michelin-Starred Marc de Passorio

  • Millésime Executive Lounge for relaxing

  • Sofitel Spa - An Urban Day Spa Retreat

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Bicycles rental (nearby)
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Check-in from 15h00

Check out up to 11h00

  • Britomart : 

  • CIRCLE LINE :  CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Our accommodation(s)

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Our restaurants and bars

La Marée

Type of cuisine: Gourmet

Residing by the harbour's edge, La Marée harnesses the culinary traditions of France, blended with NZ's finest seafood to transform dishes into culinary masterpieces. Serving breakfast, lunch & dinner.

French Press Café

Type of cuisine: Cafe

Influenced by Parisian sidewalk cafés, French Press is the epitome of classic café culture blended with a modern execution. Be delighted by famed hallmarks such as buttery pastries, sweet & savoury crêpes and their famed French Press coffee experience.

Sabrage Champagne Bar

Sabrage is a much clamoured-for drink destination with the re-emergence of the classic Champagne bar. Focussing on France's finest and most effervescence vintages you can partake in the bar's signature Sabrage experience.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 195 m²

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

13,532 reviews

TripAdvisor Rating 4.5/5

3,566 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

We just love staying at your hotel!

Customer review rating 5.0/5

Kim H. Couples - 03/09/2021 Confirmed reviews ALL

I always find that the staff gives 200% to everything they do. The ammenities are outstanding. Thank you for another wonderful experience of feeling valued and pamperd.

Bonjour Ms H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so delighted to hear you had a fantastic stay with us and enjoyed the friendly and helpful service from our dedicated ambassadors. I will pass on your lovely comments to them all. Thank you again for sharing your experience, and we all look forward to welcoming you back again to Sofitel Auckland. With Warm Regards, Dakotah Bishop Front Office Manager
Customer review rating 2.5/5

Anonymous Couples - 24/08/2021 Confirmed reviews ALL

club lounge was disappointing. Person talking to other customers. Coffee thrown together no food as eaten and not replenished therefore nothing available to eat. Choice was VERY limited anyway. We were really looking forward to this stay and added club lounge to make it special. Probably wouldn't do this again. Free drink was a lovely idea and breakfast great.

Bonjour Mrs C., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear of your disappointment with the club. I have passed on your feedback to our Club Manager Brett and Executive Chef to improve the food offerings for future. We really appreciate your feedback. Thank you again for sharing your experience, and I hope to have the opportunity of welcoming you back again after the lockdowns. With Warm Regards, Dakotah Bishop Front Office Manager

Great location, excellent friendly service

Customer review rating 5.0/5

Rosie Friends - 23/08/2021 Confirmed reviews ALL

Best place I've stayed in Auckland. The staff were great and especially loved the turn down service

Bonjour Ms G., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so delighted to hear you had a wonderful stay and that we are your favorite hotel in Auckland. I will share your lovely comments with all of our team as it serves as encouragement! Thank you again for sharing your experience, and I look forward to welcoming you back again after the lockdowns. With Warm Regards, Dakotah Bishop Front Office Manager

Nice experience, lovely and very helpful staff.

Customer review rating 4.0/5

Janne A. Business - 23/08/2021 Confirmed reviews ALL

We enjoyed our stay and it was great being able to leave our car there while we wandered around the city after we had checked out. My only one small criticism was that the room was not spotlessly clean, particularly the kitchen cupboards which needed a good wipe down. Beautiful bathroom which was lovely and clean though.

Bonjour Mrs A., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the excellent service from our friendly and helpful ambassadors whom we are very proud of! I am sorry to hear your room was not completely spotless. I have shared your feedback with our Executive Housekeeper who will ensure our supervisors are keeping up with our strict standards. Thank you again for sharing your experience, and I look forward to welcoming you back again after the lockdowns. With Warm Regards, Dakotah Bishop Front Office Manager

Beautiful Hotel

Customer review rating 5.0/5

Richard P. Couples - 22/08/2021 Confirmed reviews ALL

Stayed a night in town for wife's birthday. Was an amazing hotel, the little touches were fantastic. The staff were super friendly. Can not recommend enough

Bonjour Mr P., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. Thank you for choosing to celebrate this special occasion with us. It is always a pleasure to receive positive feedback and I am glad to hear you enjoyed your stay and Spa treatments. I will share your lovely comments with our team as it serves as encouragement each day! Thank you again for sharing your experience, and I look forward to welcoming you back for another special occasion soon, after the lockdowns have lifted. With Warm Regards, Dakotah Bishop Front Office Manager

Great location, lacking a bit in service

Customer review rating 2.5/5

Michele M. Business - 22/08/2021 Confirmed reviews ALL

Beautiful hotel, staff were very nice. but my room was cold and was shocked that there were no blankets in the room at all, so I struggled to sleep the first night. Second night, I got a blanket and the staff said they would send someone up to change the aircon and they didnt. Not too big a deal as I had the blanket so I was warm the second night. Breakfast in the morning looked great, but there was no salt or pepper delivered with the poached eggs. Bit disappointing.

Bonjour Mrs M., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am very sorry to hear of the several shortcomings during your stay with us. This is certainly not the service that we pride ourselves with and I have shared your feedback with our Senior Management team to ensure we improve on these services moving forward. Please contact me directly on Da… the next time you book with us so I can extend some extra courtesies and personally ensure you have a fantastic stay with us. Thank you again for sharing your experience, and I hope to have the opportunity of welcoming you back again in the future. With Warm Regards, Dakotah Bishop Front Office Manager

Great Stay

Customer review rating 5.0/5

Robert W. S. Couples - 21/08/2021 Confirmed reviews ALL

We found your staff very pleasant and courteous. My only adverse comment would be some of the lighting in the Hotel especially our room which I thought was dull. Some more powerful globes would have been helpful. The dining room was very good and the Bathroom OK but our main room area/bed area we thought was a little dull.

Bonjour Mr S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am delighted to hear you appreciated the warm and friendly service from our dedicated ambassadors, especially Michelle our receptionist who greeted you for arrival and departure. Furthermore, thank you for your feedback regarding the lighting, I will pass on your comments to our Chief Engineer to see what lighting option changes we can make. Thank you again for sharing your experience, and I look forward to welcoming you back again after the lockdowns so we can provide you with a full breakfast experience. With Warm Regards, Dakotah Bishop Front Office Manager

We’ll located, with great bars and restaurants

Customer review rating 4.5/5

Mary T. Couples - 21/08/2021 Confirmed reviews ALL

As always very professional, lovely place to stay

Bonjour Mrs T., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a delight to have you stay with us and it brings me great joy to hear you had a wonderful stay and enjoyed La Maree and Sabrage Champagne Bar. Thank you again for sharing your experience, and I look forward to welcoming you back again once the lockdowns are over. With Warm Regards, Dakotah Bishop Front Office Manager

Well located, charming atmosphere

Customer review rating 4.5/5

Sheryl W. Business - 21/08/2021 Confirmed reviews ALL

Lovely check in and the hotel is beautiful

Bonjour Mrs W., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Furthermore, I am very sorry to hear that you were hacked whilst using our network. I have spoken to our Network Provider who has ensured that it is a secure network. Please feel free to contact me directly on Da… if there is anything I can do to assist with this matter. Thank you again for sharing your experience, and I hope to welcome you back soon after these lockdowns are over. With Warm Regards, Dakotah Bishop Front Office Manager

Beautiful hotel - fabulous staff.... shame about Covid-19!!

Customer review rating 5.0/5

Ailsa Couples - 21/08/2021 Confirmed reviews ALL

This was our first stay at the Auckland Sofitel.... and we were absolutely delighted with our stay... our room was beautiful, the hotel stunning, the staff were amazing.... unfortunately we had to cut our stay short due to Covid-19 forcing the country into Level 4 lockdown : (

Bonjour Mr Mrs M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so delighted to hear you had a wonderful trip to Auckland and appreciated the service from our friendly and dedicated ambassadors. We all wish you could have stayed longer and I will pass on your lovely comments to the our entire team as it serves as encouragement! Thank you again for sharing your experience, and we look forward to welcoming you back again once these lockdowns are over. With Warm Regards, Dakotah Bishop Front Office Manager

Fantastic stay

Customer review rating 5.0/5

Nicola Business - 20/08/2021 Confirmed reviews ALL

Stayed for 3 nights, staff are friendly, ambiance is great and location is good. I will definitely stay again, my trip was cut short by the level 4 lockdown.

Bonjour Mrs W., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am delighted to hear you had a wonderful stay and enjoyed the excellent service from our friendly and helpful ambassadors whom we are very proud of. Thank you again for sharing your experience, and I look forward to welcoming you back again after the lockdowns! With Warm Regards, Dakotah Bishop Front Office Manager

Great stay

Customer review rating 4.5/5

Donna S. Families - 20/08/2021 Confirmed reviews ALL

Perfect

Bonjour Mrs S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. W really appreciate your support! Thank you again for sharing your experience, and I look forward to welcoming you back again soon after the lockdowns! With Warm Regards, Dakotah Bishop Front Office Manager

Anniversary

TripAdvisor rating 4.0/5

rodjfergusson 19/08/2021 TripAdvisor review

All good - one hiccup but was resolved satisfactorily. Room was well presented meals were excellent. Would of been nice to have housebar open but guess it was Sunday. This is one of Accors better hotels for getting club benefits.

Bonjour rodjfergusson, Thank you for taking the time to provide us with your feedback on Trip Advisor. I am sorry to hear that there was a hiccup during your stay, however very pleased that our ambassadors were able to resolve this with you. We are looking to reopen our Sabrage Champagne bar on Sunday and Mondays, so we will keep you updated when this comes into affect. Thank you once again for sharing your experience and please feel free to contact me directly if you need any assistance in future. Take care and stay safe! Kind regards, Dakotah Bishop Front Office Manager
Customer review rating 4.0/5

Rod F. Couples - 18/08/2021 Confirmed reviews ALL

Excellent stay except for one blemish which was remedied once drawn to staff attention

Bonjour F., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We are happy to hear that we were able to assist you in your stay after a hiccup made in the beginning. I trust you a delicious dinner in la maree and hope to welcome you back soon! Thank you again for sharing your experience, and please note that I will be passing on your feedback to its appropriate departments for future improvements. With Warm Regards, Angel Tangianau Assistant Manager

Completely overpriced for what is delivered

Customer review rating 1.5/5

Simon Couples - 17/08/2021 Confirmed reviews ALL

This hotel is massively overpriced by international standards for what you get.

Bonjour Simon & Katherine W., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at the Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In regards to our staff not wearing mask; We apologize if this made you uncomfortable. As we were not in an alert level that made this mandatory by the government, it was not mandatory in the hotel. Directly after the announcement made at 6pm Tuesday evening it became mandatory for all staff in the hotel before 11:59pm. please note we take this very seriously and comply with all government requirements during lockdown. Please rest assured that we are taking the appropriate measures to address your concerns to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With Warm Regards, Angel Tangianau Assistant Manager

Fabulous staff, great location and excellent amenities

Customer review rating 5.0/5

Mark E. Couples - 16/08/2021 Confirmed reviews ALL

Outstanding!

Bonjour Mr E., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always such a pleasure receiving positive feedback We are pleased to note our ambassadors were helpful and attentive during your stay. We aim to provide quick & efficient service to all our guest and are pleased to know we have provided this for you. We hope to welcome you back to the Sofitel Auckland sometime soon. With Warm Regards, Angel Tangianau Assistant Manager

Excellent room and location

Customer review rating 5.0/5

Gina C. Business - 16/08/2021 Confirmed reviews ALL

We were attending the Bayleys National conference early Friday and were able to park our car in the valet parking on Friday morning. This was great so we didnt have to worry about parking. Our room was spotless and with fantastic views.

Bonjour C., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. We are pleased to hear that our concierge team was able to take car of your vehicle for you earlier in the day. Its also lovely to know you had a wonderful stay in a lovely luxury room with us. We hope that we one day get the pleasure of having you stay with us again. With Warm Regards, Angel Tangianau Assistant Manager

Good location and treated well

Customer review rating 5.0/5

Dean F. Business - 16/08/2021 Confirmed reviews ALL

As above

Bonjour F., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. We are happy to hear that booking directly with us was a breeze. Lovely to know our ambassadors were able to assist you in your stay also. We hope to see you again soon With Warm Regards, Angel Tangianau Assistant Manager

Amazing place to stay

TripAdvisor rating 5.0/5

464rossk 12/08/2021 TripAdvisor review

Every thing about this hotel is amazing. The staff are friendly, helpful and professinal. Valet parking is easy. Restaurant great food nice variety to choose from for breakfast. We stay here often as it ticks all the boxes.

Bonjour 464rossk, Thank you for taking time to provide us with your feedback on Trip Advisor. I am so delighted to hear you had an amazing stay and especially enjoyed the delicious food offering in our La Maree restaurant and the friendly and helpful service from our dedicated ambassadors. I will share your lovely feedback with our entire team as it serves as encouragement to do what we do each day. Thank you again for sharing your experience and I look forward to welcoming you back again soon, after the lockdowns. Take care and stay safe, Kind regards, Dakotah Bishop Front Office Manager

Business Trip Made Perfect

TripAdvisor rating 5.0/5

Paul_S898 Business - 07/08/2021 TripAdvisor review

This is my second recent stage. In the City of Sails for business. Was upgraded due to my membership and I paid only a little more. I got the deluxe marina view room. Awesome sized room and a fantastic shower. Used the executive lounge for a business meeting with food and drink spectacular

Bonjour Paul_S898, Thank you for taking the time to provide us with your feedback on Trip Advisor. I am so delighted to hear you had a wonderful business trip with us and enjoyed the benefits in our Club Millesime. I look forward to welcoming you back again soon for you to enjoy more member benefits. Take care and stay safe! Dakotah Bishop Front Office Manager

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