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Sofitel Auckland Viaduct Harbour Hotel 5 stars

Customer review rating 4.7/5 13,046 reviews

ALLSAFE approved hotel

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Sofitel Auckland Viaduct Harbour
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+ 24 Services

Hotel extras

  • ALLSAFE Accredited & Bureau Veritas Certified

  • Millésime - Executive Lounge

  • Sofitel Spa - An Urban Day Spa Retreat

  • La Marée by Michelin-Starred Marc de Passorio

  • Viaduct & Harbourside Locale

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Bicycles rental (nearby)
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Check-in from 14h00

Check out up to 11h00

  • Britomart : 

  • CIRCLE LINE :  CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Our accommodation(s)

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Superior Room, 1 King Bed, City Views

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Luxury Room, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Luxury Room, 1 King Bed, Atrium View, Balcony

  • Max. number of persons: 2
  • Area: From 60 / 646 sq ft

Luxury Room, 1 King Bed, Marina View, Club Sofitel Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Harbour view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

La Marée by Marc de Passorio

Type of cuisine: Regional

Residing by the harbour's edge, La Marée by renowned Michelin-starred chef Marc de Passorio harnesses the culinary traditions of France, blended with NZ's finest seafood, to transform them into culinary masterpieces. Serving breakfast, lunch & dinner.

Menu (PDF) Cocktail menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

French Press Café

Type of cuisine: Cafe

Influenced by Parisian sidewalk cafés, French Press is the epitome of classic café culture blended with a modern execution. Be delighted by famed hallmarks such as buttery pastries, sweet & savoury crêpes and their famed French Press coffee experience.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Sabrage Champagne Bar

Non contractual photo

Sabrage is a much clamoured-for drink destination with the re-emergence of the classic Champagne bar. Focussing on France's finest and most effervescence vintages you can partake in the bar's signature Sabrage experience.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 195

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

13,046 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,551 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Disappointing room

Customer review rating 2.5/5

Ian Business - 08/05/2021 Confirmed reviews ALL

Checked in before room was ready and supposedly got a similar room. The room I was given turned out to be opposite a bus depot with noisy buses coming and going. Airconditioning was also very noisy.

We located with metro supermarket nearby and new eating establishments. The bus is nearby and all in all enjoyed our stay.

Customer review rating 5.0/5

Eileen Couples - 08/05/2021 Confirmed reviews ALL

Enjoyed the bath with Crystal's, swim and spa next morning before a delicious breakfast everything for a relaxing and good treat. Thank you.

Very satisfied, thank you

Customer review rating 5.0/5

Isaac C. Business - 08/05/2021 Confirmed reviews ALL

As above, very satisfied

Wonderful stay with amazing facilities

Customer review rating 5.0/5

Anonymous Couples - 07/05/2021 Confirmed reviews ALL

extremely warm welcome and super quick check in. perfect location with access to Auckland waterfront, and the CBD. If staying in Auckland will stay here again.

Well located - friendly staff

Customer review rating 5.0/5

Nathaniel. Business - 07/05/2021 Confirmed reviews ALL

10/10 - great customer service. I recall the names Nathan & Dakota.

Boutique accommodation in a great location

Customer review rating 4.5/5

Ang B. Business - 07/05/2021 Confirmed reviews ALL

The whole visit was impressive, from the moment I stepped inside the hotel. The team were engaging and thoughtful and though of the little things that always make a stay special, like getting water for you when you were in the lobby, taking the air out of a rugby ball (only in NZ), letting you know when someone arrived to meet you. The restaurant was very good and managed professionally. The rooms were beautifully maintained, and cleaned early so it was easy for me to work if I needed to in the room. Thanks very much I will be returning.

Small room

Customer review rating 3.5/5

Josephine V. A. Couples - 06/05/2021 Confirmed reviews ALL

Nice breakfast and hotel but television was on a bad angle and room too small. Great staff.

Bonjour Ms Van A., Thank you for taking the time to provide us with your feedback on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to hear that our ambassadors are looking after guests so well. I am sorry to hear you were not completely satisfied with the size of your room. For all future stays we will look to place you in our larger rooms. Thank you again for sharing your experience, and I hope to have the opportunity of welcoming you back in the future. With Warm Regards, Dakotah Bishop Front Office Manager
Customer review rating 5.0/5

Anonymous Couples - 05/05/2021 Confirmed reviews ALL

We had an excellent stay - from the moment we walked into the Hotel until we drove away we could not fault our experience. Our room was lovely, the service by each staff member we had dealings with was excellent and the extra touches we received were thoughtful and a delightful surprise. Your hotel delivers exceptional service and we will definitely be back.

Bonjour Mrs L., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We love to hear of our guests experiences and I am so glad the staff made you feel so welcome and made such a positive impact on your stay. Thank you again for sharing your experience, and I trust your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Front Office Manager

Good stay

Customer review rating 3.5/5

Anonymous Couples - 05/05/2021 Confirmed reviews ALL

Room was great. Check in was easy. Everytime I have stayed for my anniversary we have been greeted with a gift or made to feel special. This was a surprise I had planned for my husband but it felt like just a regular stay. Love the hotel and experience and will definitely be back however I think I enjoyed a previous stay more than this time.

Bonjour Mrs L., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so sorry that you were not provided with a welcome amenity for your anniversary. I have taken a look at your booking and there was no mention added onto the booking. Please rest assured I will speak with our ambassadors to make sure we are going above and beyond for our guests celebrating their special occasions with us. Thank you again for sharing your experience, and I look forward to welcoming you back to the hotel soon. With Warm Regards, Dakotah Bishop Front Office Manager

Lovely room

Customer review rating 4.5/5

Anonymous Business - 04/05/2021 Confirmed reviews ALL

Beautiful bath, shower and bed. Wonderful food. Excellent service. Some issues with security when room being cleaned and very noisy on Saturday night due to an external event. But overall a lovely stay.

Bonjour H., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It brings me great pleasure to hear you had a wonderful stay and enjoyed the facilities in your room. Furthermore, I am sorry to hear there was an issue with security during your stay with us. As we strive to continuously improve the quality of our services any additional feedback you could provide would be greatly appreciated. Please feel free to contact myself directly on Da… should you have any further feedback or suggestions. Thank you again for sharing your experience, and I trust your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Front Office Manager

Restful.

Customer review rating 5.0/5

Edwina J. Couples - 04/05/2021 Confirmed reviews ALL

A wedding anniversary celebration, totally needed to escape and your hotel provided everything we needed. The excellent service and comfortable spacious room made our short stay a pleasure.

Bonjour Mr Mrs J., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We love to hear of our guests experience and I am so glad the team provided you with such wonderful service. Thank you again for sharing your experience, and choosing to celebrate your special occasion with us. We look forward to many more celebrations in the future! With Warm Regards, Dakotah Bishop Front Office Manager

Great experience with only small issues.

Customer review rating 4.0/5

Renaldo C. Business - 04/05/2021 Confirmed reviews ALL

The stay was overall fantastic. The issues were small and probably didn't detract from the overall hotel experience but could have improved it. Staying at a hotel of this level I am sure there are many features that we could have taken advantage of. We heard from someone else that there were bath salts available for example. We were also told about a pillow menu. These small touches that finish of the luxury feel of the hotel were unknown to us. Usually there is a guide to the hotel in a room but we didn't have anything of the sort. Unfortunately, there was a concert with loud base music till after 1am. I asked my colleagues the next morning if it was just me but our whole floor heard it. This is out of the hotels control but still made for a very bad nights sleep.

Well Located

Customer review rating 3.5/5

Valerie Couples - 04/05/2021 Confirmed reviews ALL

Prefer buffet but understand why they may have changed the format. Room was a bit noisey as facing road All staff really pleasant

Bonjour Ms M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and thank you for constructive feedback regarding the breakfast style. At this stage we will continue with the A la' carte menu, however I have passed on your comments to our Food & Beverage Manager to consider. I am also sorry to hear the street noise affected your stay. Our luxury rooms with the Internal Water View are a much quieter room and face towards the middle of the hotel for future preference. Thank you again for sharing your experience, and I hope to welcome you back to Sofitel Auckland in the near future. With Warm Regards, Dakotah Bishop Front Office Manager

It was a little disappointing

Customer review rating 2.0/5

Anonymous Couples - 04/05/2021 Confirmed reviews ALL

Unfortunately our experience wasn't quite as we expected. The room which was upgraded to a suite was on the 3rd floor facing reception, there was no welcome bottle of wine which we normally receive rather a cake which then sat there for the entire stay. The air conditioning in the room did not work very well and the service in the restaurant for breakfast was below standard.

excellent as always

Customer review rating 5.0/5

D M. Couples - 04/05/2021 Confirmed reviews ALL

Perfect !!

Bonjour Mr M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to hear that our loyal guests are continuing to enjoy their experiences with us! For all future stays I will make sure that there is a toothbrush and comb in your room. Thank you again for sharing your experience, and I trust your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Front Office Manager

Relaxing stay in top line Property

Customer review rating 4.0/5

Reg S. Solo - 04/05/2021 Confirmed reviews ALL

The staff make your stay in this Hotel really worthwhile

Bonjour Mr S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so pleased to hear you enjoyed the wonderful service from all of our ambassdors. I am glad we are welcoming you back next weekend. Please feel free to contact me directly for any further assistance on Da… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Front Office Manager

Enjoyed Another Return

TripAdvisor rating 5.0/5

alisonsRotorua 20/04/2021 TripAdvisor review

Made to feel very welcome again. Thanks you. We were guests in the hotel during a serious incident which was managed calmly and professionally by management and their team. Arrangements were made for us to continue my husbands birthday treat in the cafe with a stunning view of the Sky Tower. Well done to the Sofitel team.

Bonjour alionsRotorua, Thank you for taking the time to review us and your experience at Sofitel Auckland Viaduct Harbour. We are so glad to hear that you had another positive experience with us. We hope to see you again soon. With warm regards, Taryn Caulfield

A MEMORABLE STAY

TripAdvisor rating 5.0/5

brucegoldsworthy 18/04/2021 TripAdvisor review

Our recent stay at the Sofitel Viaduct Harbour will remain in our thoughts forever. Firstly the hotel facilities, service and staff were great. The view from our room over the Marina and across the city were fabulous. Then the " shooting incident" was a true test of the staff and their care of the guests. They responded magnificently ensuring the safety of us all and arranging breakfasts on the cafe and alfresco. We will return.

Bonjour brucegoldsworthy, We love hearing back from our guests and to hear that you had a memorable stay with us and that you enjoyed the facilities, service and our staff. We are so glad to hear that you felt safe during the incident as we will also put our guests first. We are looking forward to you coming and staying with us again soon. Merci With warm regards, Taryn Caulfield

Great Stay - Good Location

TripAdvisor rating 5.0/5

John and Les C 17/04/2021 TripAdvisor review

We stayed at the Sofitel Viaduct on two occasions in April 2021 and both were very enjoyable. Nice welcomes both times (Nathan in particular on our first visit) and friendly hosts in the Executive Lounge (Chez). Rooms were very good and dinner/breakfast in La Maree was very good. Staff very friendly and efficient. Great location. We'll be back in May 2021!

Bonjour John and Les C, Thank you for taking the time to write a review for your recent stay at Sofitel Auckland Viaduct Harbour. It's great to hear positive feedback regarding our staff and I will be sure to pass on your message. We love that you enjoyed your time with us and we are looking forward to seeing you back in May! With warm regards, Taryn Caulfield

Lovely as always

TripAdvisor rating 4.0/5

Richard A 11/04/2021 TripAdvisor review

Nice hotel, lovely here on Viaduct Harbour. Excellent food (and breakfast prices very good indeed!) Room had very comfortable bed, shame to find that housekeeping had not picked up that that a previous occupant had taped a plastic bag over the smoke detector so that they could smoke! Took many many tries to get a complimentary room as per our AccorPlus membership, they kept trying to charge us huge amounts extra on anything but the most basic hotels. Anyway, got there in the end.

Bonjour Richard A, Thank you for taking the time to tell us about your experience at Sofitel Auckland Viaduct Harbour. I am so pleased that you enjoyed your stay with us and had a great dining experience. I am sorry that your experience with booking your complimentary room for your AccorPlus Membership did not meet your expectations; please allow me to express my sincerest apologies. I will also pass on your message regarding the plastic bag to our housekeeping team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With Warm Regards,

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