Sofitel Auckland Viaduct Harbour Hotel 5 stars

Customer review rating 4.7/5 12,263 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Auckland Viaduct Harbour
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+ 25 Services
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Room 1

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Hotel extras

  • Spectacular waterfront location

  • 1 restaurant, 1 bar and al fresco dining café

  • Award-winning So Spa

  • 1 restaurant, 1 bar and al fresco dining café

  • 5 boutique meeting spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010
auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Check-in from 14h00

Check out up to 11h00

  • Britomart : 

  • CIRCLE LINE :  CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Our accommodation(s)

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Luxury Room, 1 King Bed, Marina View, Club Sofitel Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Luxury Room, 1 King Bed, Atrium View, Balcony

  • Max. number of persons: 2
  • Area: From 60 / 646 sq ft

Luxury Room, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Superior Room, 1 King Bed, City Views

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

LAVA DINING

Type of cuisine: Regional

Lava Dining delivers flavour & finesse with an innovative menu, tastefully blending the best local produce with French flair. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

21 VIADUCT CAFÉ

Type of cuisine: Cafe

A bright & casual eatery, the café offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SABRAGE BAR

Non contractual photo

In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 195

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

12,263 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,512 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Outstanding

Customer review rating 4.7/5

Cody Couples - 12/07/2020 Confirmed reviews ALL

Excellent customer service, keep up the good work.

Bonjour Mr B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the excellent service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Good stay

Customer review rating 4.7/5

Graeme K. Couples - 10/07/2020 Confirmed reviews ALL

Enjoyed our stay

Bonjour Mr k., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Effortless

Customer review rating 4.7/5

Gretta Couples - 05/07/2020 Confirmed reviews ALL

Everything from valet parking to check it was simple and smooth. Cheerful and helpful staff.

Bonjour Mrs T., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the outstanding service from our friendly and helpful ambassadors, especially Berty from our Concierge team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Lovely Hotel

Customer review rating 4.7/5

Lorna M. Couples - 05/07/2020 Confirmed reviews ALL

Very enjoyable stay,lovely room and friendly staff

Bonjour Mrs M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our beautiful rooms and the excellent service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Very friendly and helpful staff

Customer review rating 4.7/5

Trish Couples - 04/07/2020 Confirmed reviews ALL

Great location . Meal prices seemed to be much higher than we remember and the bar that was, was closed, but rooms were nice as usual and staff friendly.

Bonjour Ms A., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Quiet location

Customer review rating 4.7/5

Merilee I. Couples - 04/07/2020 Confirmed reviews ALL

Thank you very much for the complimentary room upgrade. Lovely room and relaxing stay. Breakfast was a little bit of a let down. We love the full buffet spread usually on offer. Over cooked eggs on a basic English muffin wasn’t to the standard we were used to from Sofitel.

Bonjour Mrs I., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Furthermore, I am sorry to hear of your disappointments with your breakfast experience. Please know we take feedback here at Sofitel Auckland very seriously and I will pass your comments on to our Executive Chef and Food and Beverage Manager. However, we have temporarily closed the hotel and are due to re-open in October, we should have the full buffet breakfast open. Please feel free to contact me on H8… with any further concerns you may have. Thank you again for sharing your experience, and I hope to welcome you back in the near future. With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Suzanne S. Families - 03/07/2020 Confirmed reviews ALL

Lovely large rooms.

Bonjour Mrs s., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Owen C. Couples - 03/07/2020 Confirmed reviews ALL

Firstly the staff were attentive, polite as ever. Unfortunately just let down on systematic failures.

Bonjour Mr C., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear of the shortcomings during your stay with us. Please know that we take feedback very seriously here at the Sofitel and I will be following up your comments with the appropriate heads of departments. The effects of Covid-19 have been considerable on our business and unfortunately we have made the decision to temporarily close all operations till October. This is no excuse for the lacklustre stay, but I hope you would consider returning in the future once all facilities have be re-opened. Should you have any further feedback or if I can assist you in any way please feel free to contact me directly on h8… Thank you again for sharing your experience, With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Anonymous Couples - 01/07/2020 Confirmed reviews ALL

It was the first time we had actually stayed at the Sofitel. Looking into other rooms and being able to be looked into took some getting used to and was unexpected. It felt most uncomfortable. We were also surprised at how restricted everything was given we are now in Alert Level 1. It seemed more like Level 3. Maybe this directive comes from Paris. We found the staff pleasant, friendly and helpful especially Nicolas on the front desk.

Bonjour Mrs B., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so sorry to hear of the shortcomings during your stay with us. Please know that we take feedback very seriously here at the Sofitel and I will be following up your comments with the appropriate heads of departments. Unfortunately due to the effects of Covid-19 on our business we have not been able to open all of our facilities and have temporarily closed the hotel for the next few months. We look forward to opening all of our facilities and hope to have the opportunity of welcoming you back then. For any future stays I would recommend booking a 'luxury room with marina view' as these rooms are external facing and do not look into any of the internal rooms. Thank you again for sharing your experience. With Warm Regards, Dakotah Bishop Guest Relations Manager

Beautiful room

Customer review rating 4.7/5

Staycation G. Couples - 01/07/2020 Confirmed reviews ALL

We had a lovely 1 night staycation. Room and service were excellent. Very happy the pool was open. Dissapointed by the breakfast offering, missed food from our order, luke warm undercooked eggs And valet charge was unexpected.

Bonjour Ms W., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our beautiful rooms and the service from our friendly and helpful ambassadors. Furthermore, I am sorry to hear of the several shortcomings with your breakfast experience. Please know that we take feedback very seriously here at the Sofitel and I will be following up your comments with tour Executive Chef and Food and Beverage Manager. Should you have any further feedback or if I can assist you in any way please feel free to contact me directly on h8… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop g. Relations Manager

Beautiful hotel with great service

Customer review rating 4.7/5

Pamela Friends - 01/07/2020 Confirmed reviews ALL

We really enjoyed our stay although brief. Rooms were lovely and the hotel atmosphere was super

Bonjour Ms R., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and to hear that you enjoyed every aspect of your stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Very friendly staff.

Customer review rating 4.7/5

Reenal R. S. Couples - 30/06/2020 Confirmed reviews ALL

Overall I loved everything about my stay. My partner was very impressed with your service we will come back again

Bonjour Ms S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and to hear you enjoyed every aspect of your stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Nicely appointed hotel

Customer review rating 4.7/5

Sarita Couples - 30/06/2020 Confirmed reviews ALL

The hotel is beautifully maintained, the water feature is very serene and appealing, lobby inviting and concierge and staff friendly. We enjoyed the complementary drinks and the lovely upgrade thank you, a very nice and spacious studio! but disappointed we didn't receive the complementary gift we normally receive as part of the privilege of being an ALL gold membership card holders. We have always enjoyed breakfast in ALL hotels but not this time. Even with consideration to current circumstances the menu on offer was very disappointing. Would be nice to have a much bigger selection for breakfast, lunch and dinner rather than a one page menu. We waited for our coffee for 15 min before we asked where it is (we got our breakfast order before we got the coffee). I asked to have my order of pastries warmed up, then after waiting for another 15 min I asked where my order was.... Staff although very friendly and obliging seemed confused. It is a nice hotel and location is great.

Bonjour Mrs S., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour about our beautiful hotel and the service from friendly and helpful ambassadors. Furthermore, I am sorry to hear of the several shortcomings with your breakfast and Lava Dining experience. Please know that we take feedback very seriously here at the Sofitel and I will be following up your comments with our Executive Chef and Restaurant Manager. We have temporarily closed Sofitel Auckland, however when we do reopen it will be with a full restaurant menu. Should you have any further feedback or if I can assist you in any way please feel free to contact me directly on h8… Thank you again for sharing your experience, and we hope to welcome you back to the hotel in the near future. With Warm Regards, Dakotah Bishop Guest Relations Manager

Absolute Amazing stay

Customer review rating 4.7/5

Andre Solo - 30/06/2020 Confirmed reviews ALL

I Was warmly greeted by the amazing Concierge team My Check-in experience was fast and Efficient Which I’ve never seen with other hotel check-ins the suite I got on the 6th floor was just absolutely amazing got a good view of the harbour although I never got to experience the restaurant and bar Due to some parts of it being closed due to COVID which is completely understandable everything was just amazing. standards impeccable I’m currently working for Accor hotels and this is another level so thank you Sofitel Team.

Bonjour Mr T., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and to hear you had an amazing stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Well located, very comfortable

Customer review rating 4.7/5

Jon Couples - 30/06/2020 Confirmed reviews ALL

We had such a great stay, the room was lovely and very comfortable, the staff were excellent and the hotel is well situated close to the city but not right in it.

Bonjour Mr F., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our comfortable rooms, excellent location and the outstanding service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

just OK

Customer review rating 4.7/5

Gloria H. Couples - 29/06/2020 Confirmed reviews ALL

Room was cold. Breakfast experience underwhelming. Letter to greet us from Jeremy-not friendly.

Bonjour Mrs H., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so sorry to hear of the shortcomings during your stay with us and very thankful for your understanding during this time. Please know that we take feedback very seriously here at the Sofitel and I will be following up your comments with the appropriate heads of departments. We are unfortunately closing from the 1st July, so once we reopen, I would love the opportunity of welcoming you back to the hotel and making sure you have a magnifique stay with us. With Warm Regards, Dakotah Bishop Guest Relations Manager

Great Stay

Customer review rating 4.7/5

Anonymous Couples - 29/06/2020 Confirmed reviews ALL

As always the staff were great and the room was great

Bonjour Mr H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our beautiful rooms and the excellent service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Had a great time but with all the additional things closed it did affect our stay.

Customer review rating 4.7/5

John Couples - 29/06/2020 Confirmed reviews ALL

Had a great time the rooms were very well appointed. We were looking to use a sauna but was close. Restaurant menu was also disappointing.

Bonjour Mr F., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Furthermore, I am sorry to hear that your experience was hindered due to the closure of some of our facilities. Unfortunately due to Covid-19 and low business we have had to temporarily close the hotel for the next few months. Once we re-open we will have our full restaurant back and the steam and sauna rooms will be back open also. Thank you again for sharing your experience, and I hope to welcome you back in the future. With Warm Regards, Dakotah Bishop Guest Relations Manager

The evening meal was very enjoyable.

Customer review rating 4.7/5

Paul D. Couples - 29/06/2020 Confirmed reviews ALL

We feel that the room provided was only suitable for one person, with a single chair & single dressing robe other than the bed the room felt cramped.

Bonjour Mr D., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear of the several shortcomings during your stay with us. Please know that we take feedback very seriously here at the Sofitel and I will be following up your comments with the appropriate heads of departments. Furthermore, I wanted to inform you that the WIFI is complimentary, however there is a paid option for higher speed. I would like to apologize if this was not mentioned during your check in. I have also added a preference to your profile to have a larger room for all future stays. Thank you again for sharing your experience, and we hope to welcome you back to the hotel in the near future. With Warm Regards, Dakotah Bishop Guest Relations Manager

Always great, love location, first class service in all areas.

Customer review rating 4.7/5

Anonymous Couples - 29/06/2020 Confirmed reviews ALL

Special to receive an upgrade as we were celebrating a birthday. Friendly welcoming staff from time of arrival to departure. The one thing that was disappointing was Lava Dining was not operating on its usual dining menu and the full breakfast choices. However understand that this is due to the follow on from Covid.

Bonjour Mr D., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. Happy Birthday! Thank you for choosing to celebrate this special occasion with us. It is always a pleasure to receive positive feedback and I am glad to hear you enjoyed our great location, and the service from our friendly and helpful ambassadors. Furthermore, thank you for your understanding during these unprecedented times. We look forward to re-opening the hotel and restaurant in a few months time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

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