Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.3/5 1,686 reviews

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Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

Book this hotel
Room 1

Accessible to our disabled customers, Juliet balcony, King Sofitel MyBed, High-speed Internet access, 48" LED TV, Chromecast and movie streaming system. Rollaway bed or twin single beds available upon request.

  • Views:

    City View

Max. number of persons
2
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

45 SQM/484 SQFT, Views of internal water feature, Juliet balcony, King Sofitel MyBed, Marble bathroom with deep soaking bath & separate rain shower, Chromecast and streaming, 48" LED TV, High-speed Internet, Rollaway or twin single beds on request.

Max. number of persons
3
Area
From 45 m² / 484 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • 48'/122 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk

60 SQM/645 SQFT, Atrium Water Feature Views, Spacious Balcony, Complimentary Wi-Fi, Chromecast and movie streaming, 48" TV, Sofitel MyBed, Deep Soaking Tub, Rain Shower, Balmain Bath Amenities, Nepresso Machine, Twin single beds available upon request.

Max. number of persons
2
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk

35 SQM/376 SQFT, Marina views, Juliet balcony, King Sofitel MyBed, Marble bathroom with deep soaking bath & separate shower, High-speed Internet, 48" LED TV, Chromecast. Access to Club Millésime. Twin single beds available upon request.

  • Views:

    Harbour view

Max. number of persons
3
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • 48'/122 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk

Suite

DELUXE SUITE, Club Millésime access, 1 King Bed

63 SQM / 678 SQFT, Separate Lounge room, Juliet balcony, Sofitel MyBed, Marble bathroom with deep soaking bath & separate shower, High-Speed Internet access, LED TV, Nespresso machine, Chromecast and access to Sofitel's executive lounge Club Millésime.

  • Views:

    City View or Harbour view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 63 m² / 678 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • 48'/122 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk

Suite

OPERA SUITE, Club Millésime access, 1 King Bed

Unrivalled chic & finest views of the harbour. Floor-to-ceiling windows. Opulent lounge & dining room. The perfect night's rest awaits on a Sofitel MyBed. Bathroom with special amenities. Twin single beds available upon request.

Max. number of persons
3
Area
From 127 m² / 1367 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 172 rooms
  • One room for people with reduced mobility
  • 4 connecting rooms
  • 91 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas Additional charge
  • High speed transmission line Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Well-being

Sofitel Fitness

  • Covered
  • On site

Sofitel Fitness

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 62 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.2 m / 6.5 ft
  • Parking pricing: 26.14 € 52 NZD Per day

Services & equipment

  • Intercom
  • Stairs
  • Valet parking

Security

  • Well-lit parking

Accessibility

  • Elevators

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,686 reviews

Customer review rating 4.5/5

John O. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Robin A. D. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

John T. Solo - Confirmed reviews ALL

Customer review rating 3.0/5

Anthony M. D. Business - Confirmed reviews ALL

Customer review rating 4.0/5

John R. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Robin A. D. Couples - Confirmed reviews ALL

We Checked in with Maneet on Sunday 22nd and got A. lovely deluxe suite, we changed rooms on the Monday agin to A. Deluxe Suite and our five night stay was excellent.The Millesime Longe was great , had afternoon tea A. couple of times and was excellent but there was A. change with the lovely macarons unfortunately A. big downward shift.The Apero Chic in the evenings was excellent and the lovely guy ( i have forgotten his name.) was really good and he does run, needs A. medal. We met some real nice people in there so that is good to.I do see some guests don’t realise there is A. dress code in the lounge. The restaurant La Maree and Champagne bar were brilliant as always.Breakfast was great especially the Greek yogurt and hash browns. We also loved our spa treatments although our lovely changes didn’t last long enough lol. Alexis and myself would like to thank all the staff who made our stay great, Maneet, Anna,Natasha, Billie, Vaibhav and everyone else who’s names I can’t remember. We were finally able to get some good walks in after A. difficult year with health issues so thanks to Vaibhav for sorting the many changes we had to make and of course the beautiful flowers for Alexis’s birthday that made the stay special

Customer review rating 5.0/5

John T. Solo - Confirmed reviews ALL

Usual high quality

Customer review rating 3.0/5

Anthony M. D. Business - Confirmed reviews ALL

I got told when I got there that she would change my booking to a room on a higher floor and when i got to my room I was disappointed - my booking said "City View" and the room I got had a view to the building next door - the TV was facing the window and couldnt be seen for ether the couch or bed

Customer review rating 4.0/5

John R. Couples - Confirmed reviews ALL

Relaxing stay

Customer review rating 5.0/5

Christ N. Couples - Confirmed reviews ALL

We stayed for five nights. Everything was great from check-in to check-out. The staff was extremely helpful and friendly.

Customer review rating 4.5/5

Josephine M. G. Business - Confirmed reviews ALL

Not quite as nice as the Park Hyatt though ;)

Customer review rating 4.5/5

Andre N. Couples - Confirmed reviews ALL

All staff were extremely friendly and helpful

Customer review rating 5.0/5

Liz C. Couples - Confirmed reviews ALL

We had a fabulous stay. Great customer service, lovely facilities and a great room.

Customer review rating 4.0/5

Geoff O. Couples - Confirmed reviews ALL

Wonderful location with friendly and helpful staff

Customer review rating 2.0/5

Bruce H. Couples - Confirmed reviews ALL

A 5 star hotel should provide daily service of rooms, we were advised that rooms were serviced every 2 or 3 days. This is not advertised or advised when booking & basically means that for the average stay your room is not serviced. Ours was serviced daily after we requested it.

Customer review rating 4.0/5

Lei W. Couples - Confirmed reviews ALL

nice experience, the staff prepared us a little 5th anniversary dessert in room however, we did not get an upgrade to the next tier room, just upgraded us to a bigger room in the same tier

Dear Lei W., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the anniversary surprise. We appreciate your feedback regarding room upgrades and will take it into consideration as we continually strive to enhance our guest experiences. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 4.5/5

Anina F. Families - Confirmed reviews ALL

Our stay was comfortable and amazing. I booked 6 rooms over one to two nights so was a bit of check in process which was managed well by the staff member.

Dear Anina F., Thank you for your kind words regarding your recent stay. We are pleased to hear that your experience was comfortable and that our team managed the check-in process efficiently for your group. We look forward to welcoming you back soon. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 3.5/5

Olive S. Families - Confirmed reviews ALL

It was a comfortable and good stay. Staff in general is very helpful and everywhere is clean. A couple thing a bit disappointed this time: 1. The access card suddenly not working in my 2nd day of stay - I put the cards in the card holders all the time and didn't mix it with other cards so really don't get it why it happened. I experienced this in Novotel in Rotorua once too and staff said it is a common issue?! I was like what?! 2. A staff came into our room while we were in the room and took sth away from the fridge and never return. I understand that time to time they will replenish or replace drinks. My question will be, if we weren't in the room, and someone took some drink out from the fridge without replacement, any chance we will be charged for the drink when we check-out? There is no way I can proof if someone did come and take it as I didn't even know. (assuming if I was out.)

Dear Olive S., Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We appreciate your positive remarks regarding the comfort of your stay and the helpfulness of our staff, as well as the cleanliness of our facilities. I would like to address the concerns you raised. I apologize for the inconvenience you experienced with your access card. While these issues can occasionally occur, we strive to ensure that our systems function seamlessly for our guests. Regarding the matter of our staff accessing your room, please rest assured that our team is trained to follow specific procedures when replenishing items from the minibar. Typically, our guests are only charged for items that are consumed, and we aim to be transparent in our processes. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 4.5/5

Lesa D. Couples - Confirmed reviews ALL

Beautiful room, service and food was great!

Dear Lesa D., Thank you for sharing your positive experience at Sofitel Auckland Viaduct Harbour. We are delighted to hear that you found your room comfortable and enjoyed our service and food. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 5.0/5

Leigh A. H. Families - Confirmed reviews ALL

Lovely setting, very confortable

Dear Leigh A. H., Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our hotel lovely and the staff friendly, as well as enjoying the comfortable setting. We appreciate your feedback and hope to welcome you back soon. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 5.0/5

Shreya P. Solo - Confirmed reviews ALL

Very clean and comfortable stay, friendly and prompt service

Dear Shreya P., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our accommodations clean and comfortable, and that our team provided friendly and prompt service. Your feedback is greatly appreciated. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 3.5/5

Warner P. Couples - Confirmed reviews ALL

While the room was good, large and comfortable overall. I thought the concierge was really solid and polite. We Had a couple of issues though. 1) aircon didn’t work at all, had to open the balcony door to get air in. 2) we ordered room service. The dessert we really wanted wasn’t on the available anymore (it was still on the menu). We ordered another item instead, after 45 minutes it hadn’t arrived. So we called again, and were told that the restaurant was now closed and we could no longer order (despite actually ordering 45 minutes earlier). It was quite disappointing as this was the first time I’d ever been in a fancy hotel and been able to try order room service and was really excited to experience it.

Customer review rating 5.0/5

Chau P. Couples - Confirmed reviews ALL

Our first stay at Sofitel Auckland Viaduct Harbour, and definitely won’t be our last! We felt welcomed from the moment we walked in. The reception team was very friendly, especially Gagan, who was attentive and took the time to understand our needs and preferences. The room was clean, comfortable and beautifully presented. Overall, a wonderful experience. We look forward to coming back soon!

Dear Chau P., Thank you for sharing your positive experience at Sofitel Auckland Viaduct Harbour. We are delighted to hear that you felt welcomed and appreciated the attentiveness of our reception team, particularly Gagan. It is wonderful to know that you found your room clean, comfortable, and beautifully presented. Your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay in the near future. Best regards, Vaibhav Bhande Front Office Manager Sofitel Auckland Viaduct Harbour

Customer review rating 3.5/5

Vanessa O. Families - Confirmed reviews ALL

Let down by housekeeping who failed to service one of the rooms on 2 separate days. Like they didn’t enter even though NO sign asking for privacy on the door, no bed made, nothing. First time called reception/housekeeping, second time spoke to reception. Shouldn’t have to repeatedly ask for basic service.

Other web-users rate our hotel

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  • 442 reviews 5.3/10 Comfort
  • 260 reviews 7.7/10 Food
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