Sofitel Auckland Viaduct Harbour Hotel 5 stars

Customer review rating (ALL Rating) 4.7/5 13,574 reviews

ALLSAFE approved hotel

Information message

Sofitel Auckland Viaduct Harbour
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+ 22 Services

Hotel extras

  • ALLSAFE Accredited & Bureau Veritas Certified

  • Scenic Viaduct & Harbour side Location

  • Home to La Marée Restauarnt

  • Millésime Executive Lounge for relaxing

  • Sofitel Spa - An Urban Day Spa Retreat

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 auckland
new zealand

Fax: (+64)9/9099001

Check-in from 15h00

Check out up to 11h00

  • Britomart: 

  • CIRCLE LINE:  CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS:-36.844868, 174.757385

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 195

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

13,574 reviews

TripAdvisor Rating 4.5/5

3,572 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

A beautiful hotel

TripAdvisor rating 5.0/5

rossmY9589VU 01/01/2022 TripAdvisor review

We love staying here. Its close to everything. The staff are always friendly and very helpful. The rooms are lovely and the bed is excellent. TV is in a funny position but we hardly watch it so no real drama. The restaurant is excellent.

Bonjour rossmY9589VU, Thank you for the five star review and we're delighted to read that you loved your stay. We look forward to welcoming you back soon. Sincerely, Stephen Gould General Manager

Great break away

Customer review rating 4.5/5

Willem Couples - 23/12/2021 Confirmed reviews ALL

We always enjoy our stay at Sofitel

Dear Willem G., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour on the 4th of December. Its always a pleasure to welcome you both back to your home away from home and we truly value your custom. Thank you for highlighting the level of service you received from our Ambassadors, in particular Nathan. I will pass on your feedback to him directly. We look forward to welcoming you back in the very near future. Warm Regards Brett Bavister Guest Relations

Love this place!

Customer review rating 5.0/5

Cathy M. Couples - 21/12/2021 Confirmed reviews ALL

Love the food, rooms, service, easy walk to city and a general walk in any direction

Bonjour Mrs M., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Thieme Sofitel Auckland Viaduct Harbour

Lovely stay

Customer review rating 5.0/5

Kaiya F. Couples - 19/12/2021 Confirmed reviews ALL

The room was very nice, helpful staff and breakfast at the cafe was very nice

Dear Kaiya F., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour on the 11th of December. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We truly value your custom here at the Sofitel and we look forward to welcoming you back in the very near future. Merry Christmas and all the very best for the New Year. Warm Regards, Brett Bavister Guest Relations

Great location, excellent service

Customer review rating 4.5/5

Anita Couples - 19/12/2021 Confirmed reviews ALL

Everything was just perfect. Friendly staff, beautiful decor and room. Yummy breakfast, views to die for! Thanks for the staycation!

Dear Anita P., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour on the 10th of December. Thank you for choosing the Sofitel for your staycation. It was a real pleasure to read your review. I'm glad that the hotel amenities and the view met with your approval. Thank you also for highlighting the level of service that you received from our Ambassadors, as they strive to provide service excellence. We truly value your customer here at the Sofitel and we look forward to welcoming you back in the very near future. We wish you a very Merry Christmas and all the best for the New Year. Yours Sincerely, Brett Bavister Guest Relations

Lovely luxury hotel in ideal location

Customer review rating 5.0/5

Julie Friends - 17/12/2021 Confirmed reviews ALL

My friend and I spent a night in the hotel and met friends for dinner. We loved the luxury of the hotel from when we arrived to check out. Staff were perfect. The breakfast was good. Overall a great experience.

Dear Julie W., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour on the 14th of December. I was very pleased to read your review regarding your stay and the luxury of the Sofitel met with your approval. Furthermore, thank you for highlighting the level of service you received from our Ambassadors. I will pass on your feedback directly to them as this will serve as further motivation to provide service excellence. We truly value your custom here at the Sofitel and we look forward to welcoming you back in the very near future. Warm Regards Brett Bavister Guest Relations

Night at Sofitel Viaduct Auckland.

Customer review rating 4.5/5

Glen R. Couples - 17/12/2021 Confirmed reviews ALL

We had a pleasant stay and was a return visit. We were given an upgrade to a water feature view room which was very nice. There were a few wee small things that seemed had slipped a bit i presume perhaps due to such a long time in lockdown and being a bit rusty. Overall though very welcoming and a nice atmosphere. With the CBD not such a pleasant place to be these days this location handy to Queen St location is very pleasant. lovely gym, pool and spa area though someone should be turning the Sauna on earlier for those wishing to use the Gym and have a Sauna in the morning just a note that i dont think i have seen the steam room operational since our 1st visit to Sofitel quite a few years ago. We had dinner and breakfast in the restaurant. The food was nice but even with our accor card was really quite expensive and for the price i felt a couple of areas could of been improved on. Wait staff were friendly and efficient. Still a nice stay and we will return.

Dear Glen R., We very much appreciate your detailed comments regarding your stay at the Sofitel Auckland Viaduct Harbour on the 14th of December. It was a pleasure to welcome you back to the Sofitel after lock down. I would like to apologise that there was some short comings during your stay with us. If you would like to email me directly on h8…, I would appreciate any further information you would like to share. I will also share your feedback with our Food and Beverage Manager. Thank you for highlighting the service you received from our Ambassadors whilst dining in La Maree. Furthermore, I will share your feedback regarding the timings of the sauna with our Spa Manager. We truly value your custom here at the Sofitel and please feel free to email me directly prior to your next stay. We wish you a very Merry Christmas and all the very best for the New Years. Yours Sincerely Brett Bavister Guest Relations

Fantastic stay and well looked after while I was recovering from surgery, especially during Lockdown

Customer review rating 5.0/5

B A. W. Solo - 16/12/2021 Confirmed reviews ALL

I stayed at Viaduct Sofitel while recovering from surgery and the facility and staff were absolutely wonderful - nothing was a problem. I was upgraded to a beautiful suite which was very quiet and peaceful. Although the hotel was dealing with Lockdown in Auckland during most of my staycation they coped well and my meals were delicious.

Dear Barbara W., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour from the 27th of November. It was a real pleasure to read your feedback and I appreciate you acknowledging the interactions you had with our Ambassadors as they strive to provide service excellence for our guests during their stay. I will also pass on your feedback with our Food and Beverage Manager to share with her team. On behalf of all of the Ambassadors and Management, we wish you a speedy recovery. We truly value you custom here and we look forward to welcoming you back in the very very near future. Warm Regards Brett Bavister Guest Relations

Friendly, warm, accomodating, and great service.

Customer review rating 5.0/5

Anonymous Couples - 16/12/2021 Confirmed reviews ALL

Very special to have an upgraded room, enjoyed the hot pool, and our food experience was first class. Thank you

Dear Chris D., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour on the 13th of December. Thank you for choosing the Sofitel to help celebrate your birthday! I'm so happy that the amenities and room met with your approval. I would also like to thank you for highlighting the level of service you received from our Ambassadors, I will pass on your feedback directly as this will provide further motivation to provide service excellence. Thank you again for sharing your experience, we truly value your custom here at the Sofitel Auckland Viaduct Harbour and we look forward to welcoming you back in the very near future. Warm Regards, Brett Bavister Guest Relations

Amazing

Customer review rating 5.0/5

Erin Friends - 14/12/2021 Confirmed reviews ALL

We had a great time. Loved the room. Felt as though we were really taking care of

Dear Erin P., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour on the 11th of December. Thank you for choosing the Sofitel Auckland Viaduct Harbour to celebrate your birthday! I was extremely pleased to read your review and that you felt really taken care of by our Ambassadors. All of our Ambassadors strive to provide service excellence. We truly value your custom and we look forward to welcoming you back in the very near future. Should you wish to book further stays within the Accor Hotel group, you can join our loyalty programme and earn points for any future stays. Warm Regards Brett Bavister Guest Relations

Enjoyable stay

Customer review rating 4.5/5

Wendy Couples - 13/12/2021 Confirmed reviews ALL

We stayed a night for our wedding anniversary and were made to feel very welcome and a had a lovely treat waiting for us in our room. We dined in the La Maree restaurant for dinner and breakfast and were very happy with our meals. We have stayed before and will definitely stay again.

Bonjour Mrs. M., Thank you very much for your kind comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. Wonderful to see you back again and enjoying your experiences. Thank you again for sharing and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Thieme Reservations Manager Sofitel Auckland Viaduct Harbour

Awesome Treatment

Customer review rating 5.0/5

Malcolm A. N. Couples - 13/12/2021 Confirmed reviews ALL

Loving the new Lounge.

Dear Malcolm and N. P., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour on the 3rd Of December. It is always a pleasure to welcome you back to the Sofitel Auckland, your home away from home. I was pleased to read of your enjoyment in the lounge and the service you received from our Ambassadors. As always, I will share your feedback with them so that they can continue to build on the service they provide. We look forward to welcoming back on the 26th of December. Please do not hesitate to contact me prior to your next stay should you require any further assistance. Once again, thank you for your continued loyalty and support. Warm Regards Brett Bavister Guest Relations

Absolutely Fabulous Staff

Customer review rating 5.0/5

Alan R. P. Couples - 13/12/2021 Confirmed reviews ALL

A night in the city to celebrate the partial freeing up of the COVID lock down rules. Our room was excellent with fabulous views over the viaduct marina. Bed was great and bathroom spacious. Above all the staff were great. This hotel is perfectly located right on the edge of the Viaduct Harbour just a quick walk to anywhere in town or to walks around the City seascape. We'd recommend it to anyone visiting Auckland

Bonjour Mr. P., Thank you very much for your lovely comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It was a pleasure to finally welcome you and your wife and to receive such positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Thieme Reservations Manager

Great staff

Customer review rating 4.5/5

Ejl Couples - 12/12/2021 Confirmed reviews ALL

A short one night stay for a birthday

Dear Elliot L., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour on the 4th of December. Thank you for choosing the Sofitel Auckland Viaduct Harbour to celebrate your birthday! It is always a pleasure to welcome you back and we truly value your custom and loyalty to the All programme. I was also pleased to read your feedback regarding our Ambassadors and I will pass your comments to them. All of our Ambassadors strive to provide service excellence. I have also passed on your feedback to our Housekeeping Executive to discuss with her team and reiterate our cleaning standards. We look forward to welcoming you back in the very near future. You can also contact Anja Thieme, our Reservations Manager directly to discuss any future booking at an… Warm Regards Brett Bavister Guest Relations

Luxurious relaxation

Customer review rating 5.0/5

Liam Couples - 11/12/2021 Confirmed reviews ALL

A relaxing stay in a beautiful room with great food and a nice massage.

Dear Liam G., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour on the 3rd of December. It was a pleasure to welcome you back the Sofitel and glad to read that the room and spa treatments met with your approval. I would like to apologise regarding the issues you experienced whilst trying to book online via the app. Thank you again for sharing your experience, and we look forward to welcoming you back in the very near future. Warm Regards Brett Bavister Guest Relations Sofitel Auckland Viaduct Harbour

Beautiful Hotel

Customer review rating 5.0/5

Margaret D. Couples - 09/12/2021 Confirmed reviews ALL

Sofitel Viaduct Harbour is our choice when staying in Auckland city. It is a beautiful Hotel and the staff are very helpful and friendly

Dear Margaret & Erich D., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour on the 3rd of December. It was wonderful to welcome you back to your home away from home, the Sofitel, how we have missed you both! As always, I will share your feedback with all off our Ambassadors. We look forward to welcoming you back on the 14th of December to help you celebrate a rather special day! Please feel to reach out to me directly should you require any further assistance, h8… Warm Regards Brett Bavister Guest Relations Sofitel Auckland Viaduct Harbour

A post lockdown treat

Customer review rating 5.0/5

Dm Couples - 09/12/2021 Confirmed reviews ALL

The location was excellent, the room devine, the staff amazing and the food and beverage as good as you could wish. Overall it was a treat.

Dear David M., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour on the 4th of December. I was extremely pleased to read your review of the hotel amenities, food and beverage as well as our Ambassadors. All our our Ambassadors strive to enhance our guests stay by providing service excellence. Alas, Dakotah our superstar Front Office Manager is no longer with us, however as I am in regular contact with her, I will pass on your compliments to her directly. I would like to also thank you personally for your continued loyalty to the All Accor programme. Thank you again for sharing your experience, and we look forward to welcoming you back in the very near future. Warm Regards Brett Bavister Guest Relations Sofitel Auckland Viaduct Harbour

Sofitel viaduct

TripAdvisor rating 5.0/5

GP102XP 08/12/2021 TripAdvisor review

We had a fabulous time. The service was excellent and the restaurant fantastic. The food was to die for and wine selection complimented the meal To a “T”. Thanks to Helen, Brett & Sachin for making our weekend memorable!

Bonjour GP102XP, We are delighted you had a fabulous time with us and enjoyed the service and La Maree restaurant. Our new Culinary Director - Chef Marty, has been a welcome addition to an already talented kitchen brigade and it's really nice to see that your restaurant experience was so positive. I'll be sure to recongise Helen, Brett and Sachin for their efforts. Thanks for the great feedback and best wishes for a joyous festive period, Stephen Gould - General Manager

Attention to detail

TripAdvisor rating 5.0/5

malcolmp373 08/12/2021 TripAdvisor review

We felt welcome from the time we drove into the hotel until the the time we left. Awesome club lounge and 5 star restaurant. This hotel exudes ambiance and luxury with generous size room's and most enjoying fabulous Marina and water views.

Bonjour malcolmp373, Thank you for the kind feedback and it's nice to read that you enjoyed your stay including your time in our Club Millesime lounge and La Maree restaurant. We hope to welcome you back sometime soon. Best wishes for a magnifique festive period, Stephen Gould - General Manager

Very pleasant

Customer review rating 4.0/5

Nigel B. Couples - 06/12/2021 Confirmed reviews ALL

Very pleasant, it will be nice to be able to use all the facilities when open next time.

Dear Nigel B., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour on the 28th of November Firstly, thank you for choosing the Sofitel to celebrate your birthday, I trust you had a memorable day. I was pleased to read that overall you enjoyed your stay with us and that the heck in and accommodation met with your approval. I would like to apologise if there was a delay in refunding the deposit you paid upon check in. I would like to also thank you personally for your continued loyalty to the All Accor programme. We truly value your custom here at the Sofitel and we look forward to welcoming you back in the very near future. Warm Regards Brett Bavister Guest Relations

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