Sofitel Auckland Viaduct Harbour Hotel 5 stars

The whole visit was impressive, from the moment I stepped inside the hotel. The team were engaging and thoughtful and though of the little things that always make a stay special, like getting water for you when you were in the lobby, taking the air out of a rugby ball (only in NZ), letting you know when someone arrived to meet you. The restaurant was very good and managed professionally. The rooms were beautifully maintained, and cleaned early so it was easy for me to work if I needed to in the room. Thanks very much I will be returning.

Nice breakfast and hotel but television was on a bad angle and room too small. Great staff.

We had an excellent stay - from the moment we walked into the Hotel until we drove away we could not fault our experience. Our room was lovely, the service by each staff member we had dealings with was excellent and the extra touches we received were thoughtful and a delightful surprise. Your hotel delivers exceptional service and we will definitely be back.

Room was great. Check in was easy. Everytime I have stayed for my anniversary we have been greeted with a gift or made to feel special. This was a surprise I had planned for my husband but it felt like just a regular stay. Love the hotel and experience and will definitely be back however I think I enjoyed a previous stay more than this time.

Beautiful bath, shower and bed. Wonderful food. Excellent service. Some issues with security when room being cleaned and very noisy on Saturday night due to an external event. But overall a lovely stay.

A wedding anniversary celebration, totally needed to escape and your hotel provided everything we needed. The excellent service and comfortable spacious room made our short stay a pleasure.

The stay was overall fantastic. The issues were small and probably didn't detract from the overall hotel experience but could have improved it. Staying at a hotel of this level I am sure there are many features that we could have taken advantage of. We heard from someone else that there were bath salts available for example. We were also told about a pillow menu. These small touches that finish of the luxury feel of the hotel were unknown to us. Usually there is a guide to the hotel in a room but we didn't have anything of the sort. Unfortunately, there was a concert with loud base music till after 1am. I asked my colleagues the next morning if it was just me but our whole floor heard it. This is out of the hotels control but still made for a very bad nights sleep.

Prefer buffet but understand why they may have changed the format. Room was a bit noisey as facing road All staff really pleasant

Unfortunately our experience wasn't quite as we expected. The room which was upgraded to a suite was on the 3rd floor facing reception, there was no welcome bottle of wine which we normally receive rather a cake which then sat there for the entire stay. The air conditioning in the room did not work very well and the service in the restaurant for breakfast was below standard.

Perfect !!

The staff make your stay in this Hotel really worthwhile

Made to feel very welcome again. Thanks you. We were guests in the hotel during a serious incident which was managed calmly and professionally by management and their team. Arrangements were made for us to continue my husbands birthday treat in the cafe with a stunning view of the Sky Tower. Well done to the Sofitel team.

Our recent stay at the Sofitel Viaduct Harbour will remain in our thoughts forever. Firstly the hotel facilities, service and staff were great. The view from our room over the Marina and across the city were fabulous. Then the " shooting incident" was a true test of the staff and their care of the guests. They responded magnificently ensuring the safety of us all and arranging breakfasts on the cafe and alfresco. We will return.

We stayed at the Sofitel Viaduct on two occasions in April 2021 and both were very enjoyable. Nice welcomes both times (Nathan in particular on our first visit) and friendly hosts in the Executive Lounge (Chez). Rooms were very good and dinner/breakfast in La Maree was very good. Staff very friendly and efficient. Great location. We'll be back in May 2021!

Nice hotel, lovely here on Viaduct Harbour. Excellent food (and breakfast prices very good indeed!) Room had very comfortable bed, shame to find that housekeeping had not picked up that that a previous occupant had taped a plastic bag over the smoke detector so that they could smoke! Took many many tries to get a complimentary room as per our AccorPlus membership, they kept trying to charge us huge amounts extra on anything but the most basic hotels. Anyway, got there in the end.