Great location with good quality service

Our stay at Novotel Madinah was truly wonderful, and we could not have asked for a better experience during our family journey to the blessed city of our beloved Prophet Muhammad ﷺ. Alhamdulillah, every moment of our stay was special, comfortable and filled with warmth, making this journey even more memorable for our entire family. From the very beginning, we were welcomed with outstanding hospitality, and the check-in process was exceptionally smooth, seamless and well organised. A very special mention goes to Sister Maria from the Front Office team, who was absolutely wonderful throughout our experience. She guided us through the check-in process with great professionalism, kindness and genuine care, ensuring that everything was handled effortlessly. Her warm welcome immediately made us feel comfortable and valued as guests. What made Sister Maria truly exceptional was the way she looked after my family throughout our stay. Her attentiveness, kindness and willingness to help went far beyond expectations. She consistently demonstrated genuine hospitality, making sure that we were comfortable and well looked after. It is rare to come across someone who makes guests feel so personally welcomed and cared for, and Sister Maria is undoubtedly a wonderful asset to Novotel Madinah and the wider Accor family. I would also like to extend my sincere appreciation to Silin from the Guest Relations team, who was equally outstanding. Silin took the time to check in with us every day, making sure that everything was going well and asking whether we needed any assistance. These thoughtful daily check-ins demonstrated a genuine commitment to guest satisfaction and made us feel that our comfort and happiness truly mattered. Her friendly approach, attentiveness and dedication to ensuring that our family had a pleasant stay were greatly appreciated. The entire experience at Novotel Madinah was excellent. The welcoming atmosphere, attentive team and high standard of hospitality made our stay thoroughly enjoyable. What stood out most was the personal touch from the staff, who treated us with such warmth and consideration. It is these thoughtful gestures that transform a hotel stay into a truly memorable experience. Above all, staying in the blessed city of Madinah, the city of our beloved Prophet Muhammad ﷺ, made this journey incredibly meaningful for us. Being able to spend precious time with family in such a spiritually significant place was a blessing in itself. Alhamdulillah, our stay was peaceful, comfortable and memorable, and Novotel Madinah played a wonderful part in making our journey so special. My heartfelt thanks to Sister Maria, Silin and the entire Novotel Madinah team for their exceptional hospitality, kindness and dedication. Employees like Maria and Silin reflect the very best of the hospitality industry and deserve sincere recognition for the outstanding care they provide to their guests. We leave with beautiful memories, grateful hearts and a very positive impression of Novotel Madinah. We would happily recommend this hotel to families visiting Madinah and looking for a comfortable stay complemented by genuine hospitality and personalised service. Jazakum Allahu Khairan to the entire team for looking after us so wonderfully. May Allah SWT reward you for your kindness and grant you continued success and blessings. Alhamdulillah for a beautiful stay and a blessed journey in the city of our beloved Prophet Muhammad ﷺ. We look forward to returning to Novotel Madinah, Insha’Allah!

Very soft spoken worker well done

The hotel is located near Masjid Nabwi near gate 320, which is very close to women prayer hall. There are lot of restaurants nearby. The rooms is very spacious, I got complementary upgrade, thanks to the Novotel team. The rooms are clean and staff at reception, parking and conceirge are very kind. The breakfast was very limited and it seems same everyday , this can be improved

Review of Novotel Madinah – Excellent Stay, but Disappointing Food Policy Overall, my stay at Novotel Madinah was very pleasant. The hotel was nice, the rooms were comfortable, and the housekeeping staff did a very good job. The cleanliness and overall service were satisfactory, and I had no complaints about the room or the hotel facilities. However, I was disappointed with one particular experience. My wife and I are strict vegetarians, and unfortunately, we could not find suitable vegetarian food that met our preferences at the hotel. Therefore, we purchased vegetarian food from outside and brought it to our room. We simply wanted to reheat the food so that we could enjoy it during our stay. When I approached the restaurant, I was told that permission from management was required. I then checked with the café, where I was directed to the reception. Finally, I approached the duty manager, but I was informed that the hotel could not assist me because reheating outside food was against its policy. I respectfully explained my situation and even offered to sign an undertaking accepting full responsibility for reheating the food myself. However, my request was still declined. I understand that hotels have policies to maintain food safety and operational standards. Nevertheless, I believe that some flexibility or an alternative solution could have been offered, especially for guests with specific dietary requirements. Madinah is a holy city that welcomes visitors from all over the world, including people with different dietary needs. As a five-star hotel, I expected a little more understanding and hospitality in this situation. Unfortunately, this experience left me dissatisfied, despite the otherwise good quality of the hotel. I sincerely hope the management will consider providing a microwave or a designated food-reheating facility for guests who bring their own food, particularly those who cannot find suitable meals due to dietary restrictions. The hotel has many positive qualities, and I appreciate the good housekeeping and comfortable rooms. However, improving this aspect of guest service would make a significant difference to the experience of future visitors. Thank you, and I hope the management takes this feedback constructively.

Overall I had a good time for my stay

Everything were excellent. Thank you.

Well located, comfortable and staff are very friendly and helpful

My best experience was when the reception his very professional and it really helped full man

We had a very pleasant two-night family stay at Novotel Madinah. The hotel is modern, clean, quiet and well located. The staff were exceptionally welcoming, professional and attentive throughout our stay, making us feel genuinely valued as guests. The breakfast was good, with a decent selection, although it could be further improved by offering more variety, including a dedicated gluten-free section. We also tried the dinner buffet, which was enjoyable but somewhat limited in variety. One important concern relates to the fire alarm that sounded during our second night. It was quite frightening, especially as we were staying with our young child. While we fully understand the importance of fire safety alarms, we strongly recommend reviewing the alarm system and, more importantly, introducing a clear communication procedure following an alarm. Guests should be promptly informed whether an evacuation is required, whether the situation has been resolved, or whether it is safe to remain in their rooms. We were left uncertain about what to do. Despite this incident, we genuinely enjoyed our stay and appreciated the excellent hospitality. We would happily consider staying here again.

One of the best experience I have had. 11 out of 10 on every aspect of the hotel. From check in to check out, the staff have been very friendly and professional. Hats off to all the staff, front desk staff, concierge staff, restaurant staff and especially the housekeeping staff. Special mention to Arif and Tahidul, the housekeeping staff. They have been very respectful, friendly and utmost professional. Novotel should very proud to have them.

It was awesome. Thank you for the nice check in, concierge and all lovely staff. It’s always nice to be here.

Excellent staff , room service

I had a very pleasant stay at Novotel Madinah. The rooms were very clean, fresh, and comfortable, and the hotel has a very calm and quiet atmosphere, which made my stay very relaxing. All the staff were extremely friendly, helpful, and welcoming, especially the reception, housekeeping, and restaurant teams. The management team was also very supportive and always available to assist the staff and guests, making the whole stay smooth and easy. I really enjoyed my stay and would definitely recommend Novotel Madinah to anyone looking for a clean, comfortable, peaceful, and well-managed hotel in Madinah.

THE HOTEL ROOM IS CLEAN, BUT THE ROOMS ARE TOO SMALL, I WAS NOT HAPPY BECAUSE I WAS NOT UPGRADED TO SUITE.

Great Hotel and excellant product and very well place to feel the peaceful moments

2 minute walk and you at the yard of the Nabawi Mosque

I like everything on the hotel.

Top class excellent value highly recommended