Dear Mr. Rami A., Thank you for your excellent review. We are delighted that the comfort of your stay and the freshness of the new hotel furniture made a positive impression during your visit to Madinah. A modern, well-presented room should provide a calm place to rest between visits around the city, and we are pleased that this was part of your experience. We appreciate your 90/100 rating and look forward to welcoming you back for an even more complete stay. Novotel Madinah Team

Dear Mr. Antoine G., Thank you for sharing your experience. We are sincerely sorry that the extra bed requested by email was not prepared before your arrival and that the sofa bed had not been set up either. After travelling to Madinah, you should have entered a room already arranged according to the request confirmed in advance, rather than having to follow up again. This reflects a coordination failure between the teams responsible for reservations, room preparation, and arrival checks. Your feedback has been shared for review so that special bedding requests are clearly recorded, verified, and completed before the guest reaches the room. We appreciate your candour and hope to welcome you back to Novotel Madinah with every requested detail ready from the moment you arrive. Novotel Madinah Team

Dear Mr. Raed B. F., Thank you for your review and for recognizing the cleanliness of the hotel. We are sorry, however, that the overall stay felt only average and that the walk to Al-Masjid an-Nabawi was not convenient for you, especially during the daytime. We fully understand that a route which may appear manageable on a map can feel very different in Madinah’s heat, depending on the mosque gate being used and each guest’s mobility. Your suggestion regarding a regular golf-cart service is practical and directly connected to guest comfort, and it has been shared with the relevant management team as transportation options continue to be reviewed. We appreciate your honest feedback and hope to welcome you back for a cleaner, easier, and far more comfortable visit to Madinah. Novotel Madinah Team

Dear Mr. Usman S., Thank you for documenting your experience in such detail. We are deeply sorry that your stay in an Executive Suite required repeated requests, prolonged discussions, and arguments simply to obtain services and amenities that should have been handled clearly and promptly. The concerns you described are serious and span several parts of the guest journey. Parking charges should have been communicated transparently before arrival. If the suite was represented as having a kitchenette, its actual equipment and limitations should have been explained accurately at the time of booking. A sick child and a soiled mattress should have prompted an immediate, compassionate solution rather than a debate over whether a replacement was available. Laundry returned in an unsatisfactory condition should have been corrected without resistance. Likewise, kettles, irons, and complete dental amenities are basic expectations, and the manner in which these requests were handled understandably diminished your confidence in the hotel. Your feedback has been escalated for a detailed review involving reservations, front office, housekeeping, laundry, and rooms operations. Particular attention is being given to the accuracy of room descriptions, suite readiness, availability of replacement bedding, amenity standards, and the way colleagues respond when a family needs urgent assistance. We regret that your visit to Madinah was overshadowed by these failures. Your 30/100 rating is taken very seriously, and we would value the opportunity to rebuild your trust through a future stay that reflects the service, empathy, and consistency expected from Novotel Madinah. Novotel Madinah Team

Dear Mr. Taha E., Thank you for your perfect rating and for sharing such a balanced account of your stay. We are delighted that the location, the helpfulness of our team, and the overall experience made your visit to Madinah so enjoyable. Your special thanks to Chef Samer will be proudly shared with him. Personal recognition such as yours means a great deal and reflects the warmth we want guests to feel throughout their stay. We are also sorry that the construction activity next to the hotel affected the otherwise wonderful experience. Although the work is outside the hotel, we understand that its noise becomes part of the guest’s stay. On a future visit, our team will gladly note your preference for a quieter room location, subject to availability. We look forward to welcoming you back to Novotel Madinah for another memorable stay. Novotel Madinah Team

Dear Mr. Sufyan m., Thank you for sharing your candid feedback. We are pleased that you found the hotel clean and generally good, but we are genuinely sorry that your restaurant experience and interaction with the restaurant management left such a negative impression. Regardless of the circumstances, every guest should be treated with courtesy, attentiveness, and professionalism. Your comments have been shared with our food and beverage leadership for a careful review of both the service interaction and the overall restaurant experience. We appreciate your honesty and hope you will allow us another opportunity to provide the respectful service and dining experience you should have received. Novotel Madinah Team

Dear Mr. Mohammed A. K., Thank you for explaining your experience in detail. We are truly sorry for the frustration caused by the difference between what appeared on your Agoda booking and what was communicated upon arrival at the hotel. When a reservation confirmation indicates that breakfast and parking are included, the details should be verified promptly and explained clearly before any additional payment is requested. We understand how upsetting it must have been to complete the full payment believing these services were included, only to receive different information at check-in. Your feedback has been escalated to our reservations, revenue, and front office teams so that the booking record, channel information, and communication process can be reviewed carefully. We regret that this issue overshadowed your arrival and affected your confidence in the value of the stay. We hope to have an opportunity to restore your trust and provide a transparent, smooth experience on a future visit to Novotel Madinah. Novotel Madinah Team

Dear Mr. Obaidullah Tanveer Nazeer, Thank you for sharing your honest feedback and for rating your stay 80/100. We are pleased that the overall experience was satisfactory, but we are sorry that the room size did not meet the level you expected. We understand that having sufficient space is an important part of feeling comfortable, particularly during a visit to Madinah when guests need a restful place between prayers and daily activities. Our room layouts and categories vary, and on a future visit our reservations team would be pleased to help identify a more spacious option, subject to availability. We appreciate your candour and hope to welcome you back for a stay that feels more generous and complete in every detail. Novotel Madinah Team

Dear Mr. Abdullah A., Thank you for your 80/100 rating and for describing your stay as nice. We are pleased that your visit to Novotel Madinah was a positive one. At the same time, your score tells us that there is still room to make the experience more complete and memorable. We appreciate your feedback and hope to welcome you back on a future visit to Madinah, with the opportunity to earn a perfect rating. Novotel Madinah Team

عزيزي الأستاذ منصور المالكي شكرًا من القلب على تقييمك المميز وعلى وصفك للتجربة بأنها رائعة وممتازة. يسعدنا كثيرًا قولك إنك ستكرر الإقامة مستقبلًا، وأنك تنصح بنوفوتيل المدينة بقوة، فهذه من أجمل عبارات الثقة التي يمكن أن نتلقاها من ضيف زار المدينة المنورة سنشارك كلماتك الجميلة مع جميع أفراد الفريق بكل فخر، ونتطلع بكل سرور إلى الترحيب بك مجددًا وتقديم تجربة لا تقل روعة عن زيارتك السابقة إدارة نوفوتيل المدينة

Dear Mr. Muhammad Fachruddin, Thank you for your perfect rating and for highlighting both the quality of our facilities and the warmth of our staff. We are delighted that the hotel felt well equipped and that the welcome you received made your stay in Madinah more enjoyable. Your appreciation means a great deal to the colleagues who work to ensure that the property and the human experience complement each other. We sincerely look forward to welcoming you back to Novotel Madinah for another comfortable and welcoming visit. Novotel Madinah Team

Dear Mr. Ahmed A., Thank you for your perfect rating and for describing your stay as very good. We are pleased that the hotel experience itself met your expectations during your visit to Madinah. We also appreciate your candid feedback regarding the transportation arranged to Makkah. We are sorry that the cost felt higher than expected and reduced your overall satisfaction. Transparent pricing and confidence in any transportation recommendation are essential, and your comments have been shared with the relevant team for review. We sincerely value your feedback and hope to welcome you back to Novotel Madinah for another excellent stay. Novotel Madinah Team

Dear Mr. Muhammad K., Thank you for your perfect review and for highlighting the hotel’s location, professional service, and the care taken with your room. We are delighted that Novotel Madinah provided a convenient and comfortable base close to Al-Masjid an-Nabawi. Your special recognition of Mohammed Azlan is particularly meaningful. We will proudly share your appreciation with him, as knowing that his attentive room service made a difference to your stay is one of the finest rewards he can receive. We look forward to welcoming you back to Madinah for another visit marked by the same superb care. Novotel Madinah Team

Dear Mr. Mohammad z. S., Thank you for your perfect rating and for sharing such a generous comparison with other Novotel properties you have experienced. We are delighted that the freshness of our new hotel, its proximity to Al-Masjid an-Nabawi, and the convenient access to nearby shops made your stay in Madinah especially enjoyable. Your comment that the experience felt like an upgrade is a tremendous compliment to the team who work every day to establish Novotel Madinah at the highest standard. We sincerely appreciate your confidence and look forward to welcoming you back for another pleasurable stay. Novotel Madinah Team

Dear Mr. Javeed A., Thank you for your perfect rating and for describing the hospitality at Novotel Madinah as excellent. We are delighted that the warmth and service of our team became the defining part of your stay. Your appreciation will be proudly shared with our colleagues, who consider it a privilege to care for guests visiting Madinah. We sincerely look forward to welcoming you back for another stay filled with the same genuine hospitality. Novotel Madinah Team

Dear Mr. Imaran K., Thank you for your perfect review and for noticing the premium quality of the materials and products used throughout the hotel. We are delighted that the design, finish, location, and overall atmosphere made your stay feel refined and comfortable. It is equally pleasing to know that the friendliness of our staff matched the quality of the property itself. Your appreciation is a wonderful encouragement to both our operational team and everyone involved in maintaining the hotel’s premium standard. We look forward to welcoming you back to Novotel Madinah on your next visit. Novotel Madinah Team

Dear Mr. Mohammed A. S., Your “million-star experience” review has brought enormous joy to the entire Novotel Madinah team. Thank you for describing your stay with such warmth and generosity. Knowing that the service, hospitality, attention to detail, and genuine care of our colleagues created an experience you will remember is one of the highest compliments we could receive. Your words remind us that a hotel stay in Madinah is not only about the room or the facilities, but about how a guest feels throughout the journey. We are deeply grateful for your confidence and will proudly share your message with every department. We would be honoured to welcome you back to Novotel Madinah and create another visit worthy of those million stars. ❤️ Novotel Madinah Team

Dear Mr. Mamoon I., Thank you for your perfect rating and for describing your stay as a wonderful experience. We are delighted that the hotel’s décor and design caught your attention, while the location near Al-Masjid an-Nabawi added convenience to your visit to Madinah. Your appreciation means a great deal to the team who worked to create a modern, comfortable setting for guests visiting the City of the Prophet. We sincerely look forward to welcoming you back for another memorable stay at Novotel Madinah. Novotel Madinah Team

Dear Mr. Mohamed S., Thank you for your perfect rating and for sharing that your stay was amazing. We are delighted that the hotel’s location supported your visit to Madinah and that the warmth and service of our team made the experience even more enjoyable. Your recognition of our staff will be proudly shared with them. We sincerely appreciate your confidence in Novotel Madinah and hope to welcome you back for another exceptional stay near Al-Masjid an-Nabawi. Novotel Madinah Team