Dear Abdulaziz A., Thank you for your lovely review. We are delighted that the cleanliness and quiet atmosphere of Novotel Madinah helped make your stay comfortable. Your special thanks to Haneen and Fadia are particularly appreciated. Alongside a clean, peaceful room, considerate service makes a stay feel genuinely welcoming, and it is wonderful that both colleagues earned your personal recognition. Thank you for making us part of your visit to Madinah. We would be delighted to welcome you back for another restful stay with the same thoughtful care. Novotel Madinah Team

Dear Shehu M., Thank you for sharing how your stay began. We are glad we could arrange early check-in on this occasion and welcome you warmly when you arrived in the early hours. Being able to settle into your room without a lengthy wait is a welcome start to a visit. It is equally pleasing that you found the hotel environment comfortable. Your recognition of the welcome you received means a great deal to our reception team. We look forward to welcoming you back to Novotel Madinah and helping make your next visit just as enjoyable. Novotel Madinah Team

Dear Muhammad T. S., Thank you for your perfect rating and for describing your time at Novotel Madinah as both comfortable and a great experience. We are pleased that your stay gave you a welcoming place to relax during your visit to Madinah. Your words are a lovely recognition of the experience as a whole. Thank you for choosing to stay with us; we look forward to welcoming you back and making your next visit just as enjoyable. Novotel Madinah Team

Dear Moghul N., Thank you for acknowledging the kindness of our staff despite your disappointment with the room. We are sincerely sorry that the bathroom door would not close. A properly closing door is a basic requirement for privacy and comfort, not something you should have had to worry about during your stay. We understand why this fault, alongside your wider dissatisfaction with the room, outweighed the positive interactions with our team. A friendly welcome cannot make up for accommodation that is not functioning as it should. We would appreciate the opportunity to speak with you privately about the room and any other shortcomings you experienced, so your concerns can be understood properly. We regret that Novotel Madinah did not provide the standard you expected during your visit and would value the chance to restore your confidence. Novotel Madinah Team

Dear Naima M., Thank you for such a balanced review. We are delighted that breakfast was a highlight of your stay and that you appreciated the comfortable beds, effective air conditioning and location of Novotel Madinah. We are, however, sincerely sorry that you found hair and sticky surfaces in both the room and bathroom. These are specific cleaning failures that should not have been present in a room prepared for your arrival. You deserved to feel confident in the cleanliness of every surface, not just comfortable in the bed. We appreciate you recognising the enjoyable parts of your visit without overlooking what needed to be better. We would welcome the opportunity to discuss your room experience directly and address your concerns. We hope to regain your trust on a future visit to Madinah, with cleanliness that matches the breakfast and comfort you enjoyed. Novotel Madinah Team

Dear Ganiyou, Great to read that you enjoyed Novotel Madinah's location proximity to blessed Al Masjid an-Nabawi. Our team appreciates your kind time that you have dedicated to write this beautiful review. We look forward to welcoming you back soon. Novotel Madinah Team

Dear Osman M. S., Calling your stay at Novotel Madinah “more than amazing” is a wonderful compliment. Thank you for your generous rating and for letting us know that your time with us left such a strong impression. We are grateful to have been part of your visit to Madinah. Your enthusiasm means a great deal to our team, and we look forward to welcoming you back for another stay that gives you equally happy memories. Novotel Madinah Team

Dear Saydur R., Thank you for your kind review. We are delighted that the cleanliness and comfort of Novotel Madinah made your stay enjoyable and that you found the walk to Al-Masjid an-Nabawi convenient. Your warm mention of our Bangladeshi colleagues is especially appreciated. Their kindness clearly added a personal touch to your visit, alongside the practical comfort of a clean place to stay. We are grateful that you recognised both the hotel and the people looking after you. We look forward to welcoming you back to Madinah for another comfortable visit. Novotel Madinah Team

Dear Khaulah, Thank you for describing your stay at Novotel Madinah as amazing. We are delighted that being close to Al-Masjid an-Nabawi was convenient for your visit and that our colleagues' friendliness and willingness to help made your time with us especially enjoyable. It is lovely to know that both the location and the people looking after you contributed to such a positive experience. We appreciate your generous rating and look forward to welcoming you back on your next visit to Madinah. Novotel Madinah Team

Dear Souhir A., Thank you for such a detailed and balanced review. We are pleased that Mr. Abdulrahman's courteous welcome and the smooth check-in made a good start to your stay, and that you appreciated the spacious, clean room, its amenities, and the convenience of the complimentary parking. Your concerns nevertheless show where that positive start was not sustained. We are sorry for the unpleasant smell in the parking area and the confusing elevator operation, both of which detracted from the comfort and convenience you expected. The perfume-like taste you noticed in the room-service fruit is particularly concerning and deserves careful attention to food preparation, storage, and handling. Although your food order arrived within a reasonable time, the delay in delivering the water you requested was another frustrating inconsistency. We are especially sorry that you were disturbed while the Do Not Disturb sign was displayed, despite having an approved late check-out. Your privacy and agreed departure arrangements should have been respected. You should not have experienced that interruption or borne the consequences of poor coordination between reception and housekeeping. We would appreciate a private conversation with hotel management so the details of the fruit order and the interruption can be examined properly. Thank you for acknowledging Abdulrahman's care while being clear about the shortcomings. We would value the opportunity to address your concerns directly and restore your confidence in Novotel Madinah. Novotel Madinah Team

Dear Kassim G., Thank you for your perfect rating and, especially, for recognising how welcoming our team was. Describing your stay as “Perfect” is a lovely compliment, but knowing that you felt warmly received is what makes your review particularly rewarding. It was a pleasure to host you at Novotel Madinah during your visit to the city. We hope to welcome you back with the same friendly spirit and help make your next stay just as enjoyable. Novotel Madinah Team

Dear Basim A., Thank you for your perfect rating and for giving a special mention to our front-desk colleagues. We are delighted that their service, together with the cleanliness and comfort of your room, made your stay at Novotel Madinah such a positive experience. Your appreciation recognises both the care of the room and the people who welcomed you, and we are grateful that you took the time to acknowledge both. It was a pleasure to host you during your visit to Madinah. We look forward to welcoming you back for another comfortable stay and the same friendly attention. Novotel Madinah Team

Dear Loay K., Thank you for your perfect rating and for making our colleagues the highlight of your review with the title “Amazing Team.” We are delighted that the people looking after you left such a positive impression of Novotel Madinah. Your appreciation of the team means a great deal, and it is lovely to know that your stay added something special to your visit to Madinah. Thank you for taking the time to recognise their hospitality. We look forward to welcoming you back and making your next stay just as memorable. Novotel Madinah Team

Dear Ali R., Thank you for highlighting our location and for being candid about the housekeeping during your stay. We are sorry that this part of your experience at Novotel Madinah fell below your expectations. A convenient location should be matched by a room that is carefully cleaned and consistently looked after. You deserved that attention throughout your visit to Madinah. We would welcome any further details you can share privately through your booking channel, so we can better understand where the housekeeping service let you down. Thank you for bringing this concern to our attention. We hope to have the opportunity to restore your confidence with a more attentive and comfortable stay. Novotel Madinah Team

Dear Ahmed S., Thank you for describing your stay as perfect and for awarding Novotel Madinah your highest rating. We are delighted that the hotel's design, cleanliness and location all impressed you, alongside the attitude and service of our colleagues. It is particularly rewarding that the people looking after you stood out as much as the surroundings. A well-kept hotel and genuinely welcoming service should complement one another, and we are pleased that you experienced both during your visit to Madinah. We look forward to welcoming you back and making your next stay just as enjoyable. Novotel Madinah Team

Dear Mr. Mohammed M., Thank you for your thoughtful review and for giving our service, supportive team, and breakfast such strong recognition. We are delighted that, aside from the access concern, you considered the overall experience worthy of 10/10. Your suggestion regarding an internal shuttle or golf-cart service toward the ladies’ gate is practical and important, especially for senior citizens, women, families, and guests visiting during Madinah’s warmer periods. The walking experience can vary significantly depending on the gate being used, and we understand why this support would make the journey easier. Your recommendation has been shared with the relevant management team as guest-mobility options continue to be reviewed. We sincerely hope to welcome you back for a stay that is excellent not only inside the hotel, but throughout the journey to Al-Masjid an-Nabawi as well. Novotel Madinah Team

Dear Mr. Dewliwala I., Thank you for your excellent 90/100 rating and for describing the overall experience as good and enjoyable. We are pleased that your stay at Novotel Madinah left a positive impression and provided a comfortable base during your visit to the city. We truly appreciate your feedback and look forward to welcoming you back, with the aim of turning your next “nice experience” into an exceptional one from arrival to departure. Novotel Madinah Team

Dear Mr. Muhammad N. u. R., Thank you for your detailed and highly positive review. We are delighted that the hotel’s brand-new condition, exceptional cleanliness, modern design, and location contributed to what you described as a perfect stay. We also appreciate your practical observation that, during summer, the walk into the mosque and across the open courtyard can feel challenging despite the hotel’s proximity. Madinah’s heat and the particular gate being used can significantly change the walking experience. Your feedback is valuable as we continue improving pre-arrival route guidance and the clarity of available transportation information. We sincerely appreciate your 90/100 rating and look forward to welcoming you back for another modern and comfortable stay. Novotel Madinah Team

Dear Mr. Bilal A., Thank you for sharing your experience so candidly. We are genuinely sorry that the stay felt unworthy of the premium price paid and that both the service and breakfast fell below the standard you expected from an internationally recognised hotel. You should not have needed to call reception repeatedly for a simple request. Regardless of how small the request may appear, it should be acknowledged promptly, followed through, and completed without forcing the guest to chase the team. We also understand your point that an attractive room aesthetic cannot compensate for slow service, an underwhelming breakfast, or a poor sense of value. Your review has been escalated to the rooms, front office, and food-and-beverage leadership teams for examination of response times, request ownership, breakfast quality, and the overall value delivered to guests. We regret that your visit to Madinah was overshadowed by these shortcomings. Your 20/100 rating is taken very seriously, and we hope to have an opportunity to rebuild your confidence through a future stay that is responsive, consistent, and genuinely worth the price paid. Novotel Madinah Team