Pullman Hai Phong Grand Hotel 5 stars

Dear Ms. Do T. V. L., Thank you sincerely for taking the time to share your feedback with us. We are truly pleased to know that you had a comfortable and enjoyable stay. Your kind words are greatly appreciated and serve as a wonderful encouragement to our team as we strive to provide a warm and memorable experience for every guest. Look forward to the opportunity of welcoming you back again in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Trung D. D., Thank you very much for taking the time to share your positive feedback regarding your stay at our hotel. We are delighted to know that you were satisfied with our services and had an enjoyable experience with us. Your kind words and satisfaction are truly motivating for our entire team as we continuously strive to deliver the highest level of hospitality and service. We sincerely look forward to welcoming and serving you again on your future visits. Kind regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Ji S. K., Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found the accommodation clean, newly built, and comfortable, and that your studio room met your needs and contributed to an enjoyable stay. However, we also note that your overall rating was lower than expected. As your satisfaction is very important to us, we would be grateful if you could kindly share a bit more detail about the reasons behind your rating. Your feedback will help us better understand your experience and improve our services moving forward. We truly appreciate your time and look forward to hearing from you. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Tzu H. Y., Thank you very much for taking the time to share your thoughtful feedback regarding your recent experience with us. We are truly sorry to learn that certain aspects of your visit, particularly the service at the Front Desk and your dining experience at Mad Cow, did not meet your expectations. Your comments regarding the steak, lobster, and overall value perception have been carefully noted and are sincerely appreciated, as they help us better understand where we must improve. Please be assured that your feedback has been shared with the relevant departments for immediate review and consideration. We are committed to continuously refining both our service and culinary offerings to ensure a more refined and consistent guest experience. Should you be willing to share any further preferences or specific expectations for your future visits, we would be most grateful. This will allow us to make more attentive and tailored arrangements to better anticipate and meet your needs on your next stay. You are always welcome to reach me directly at hu… I remain at your disposal should you wish to provide any further details. Once again, thank you for your valuable insights. We truly hope to have the opportunity to welcome you back in the future and provide a more seamless and memorable experience. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL