Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 2,087 reviews

Best price
guarantee
Mercure Kyoto Station - Image 1
Mercure Kyoto Station - Image 2
Mercure Kyoto Station - Image 3
Mercure Kyoto Station - Image 4
288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Description

Hotel extras

  • Our Kyoto Station hotel is close to a transport hub with domestic trains across Japan.

  • We're the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Lounge service is exclusively available to guests who have booked Privilege Rooms.

  • On-site Italian restaurant and a bar offer a variety of local specialties in Kyoto

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Telephone
Fax +81 75-343-5530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,087 reviews

Customer review rating 4.5/5

Jane O. Families - Confirmed reviews ALL

Great home away from home staff are friendly and helpful. And hotel is centrally positioned to kyoto station

Dear Valued Guest, Thank you very much for sharing your kind feedback with us. We are delighted to hear that you found our hotel clean, comfortable, and conveniently located near Kyoto Station. It is especially rewarding to know that our team’s friendly and helpful service helped make your stay feel like a home away from home. We also truly appreciate your positive comments regarding our location, breakfast, and overall comfort. Your support means a great deal to us. Thank you once again for choosing Mercure Kyoto Station. We hope to have the pleasure of welcoming you and your family back in the future. Warm regards, Mercure Front Office Team

Customer review rating 2.0/5

William W. Families - Confirmed reviews ALL

I'll start with a positive, great location, easy to walk to the station, local eateries etc. Now onto the negatives, on arrival, walked into the lobby, 4 staff behind the reception desk, not 1 staff member greeted us. I walked up to matthew and he didn't even welcome us to the hotel. Check in was painfull and slow and he over charged me. No mention of welcome drinks or anything, by far the worst accor check on I have had. Back to a positive, the room was nice, clean, well thought out. I needed a desk to work from and again found it frustrating that 1 did not exist in the room, whilst I know space is tight I still had no where to work from. Then onto my welcome drink. Twice I attended to get this, twice it was an effort to provide me service, this made me rather annoyed and both times I left without being served, on 1 occasion I took my whole family with me to get drinks, eventually we left disappointed. A 3rd time I went to have dinner. The restaurant seemed half full at the time. About 815pm, we were greeted by some guy who told me "we are too busy" only to be told by a second guy he has 20 people to serve and doesn't have time for us. I asked if I could order a pizza and take to my room, he said yes and then turned away from us. I found this disrespectful and rude, I left and went back to my room without a meal that evening. The breakfast, the coffee, to say the least are mediocre. I struggle to comprehend how hotels charge money for this when there is absolutely zero table service and no good coffee. The only thing I would commend is the omelette, but you do not have an egg station with a chef cooking eggs to order. Overall I think the stay was poor compared to the other mercures I have stayed at, and for the price it is certainly over valued.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We sincerely regret that your experience did not meet your expectations. We are truly sorry to learn that your arrival and check-in experience felt unwelcoming and frustrating, and that you were left with such a disappointing impression from several service interactions throughout your stay. This is certainly not the level of hospitality we aim to provide, especially to our valued ALL members. We also regret the inconvenience regarding the room cleaning request, your experience at the restaurant, and the difficulty you faced when trying to use your welcome drink benefit. At the same time, we appreciate your positive comments regarding our location and the cleanliness and design of the room on arrival. Thank you as well for pointing out the concerns related to the room layout, breakfast, coffee, Wi-Fi, and the explanation of the Kyoto accommodation tax. Your feedback is very important to us and will be shared with the relevant teams for review and improvement. Please accept our sincere apologies once again for the frustration caused during your stay. We truly appreciate you bringing these matters to our attention, and we hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Mercure Front Office Team

Customer review rating 4.0/5

Shabnam A. Families - Confirmed reviews ALL

Good service unfortunately you didnt include breakfast as we were gold members

Dear Valued Guest, Thank you very much for sharing your feedback with us. We are delighted to hear that you appreciated the service provided by our team and that many aspects of your stay were enjoyable. Your kind words are truly encouraging to us. At the same time, we would like to thank you for sharing your comment regarding breakfast. We understand your disappointment. While Gold status offers many valuable benefits, complimentary breakfast is not included as a standard benefit at our hotel. We appreciate your feedback, as it helps us better understand guest expectations regarding the ALL loyalty programme. Thank you again for your support, and we hope to have the pleasure of welcoming you back to Mercure Kyoto Station in the future. Warm regards, Mercure Front Office Team

Customer review rating 3.5/5

Sarah H. Families - Confirmed reviews ALL

Lots of things to like (the pizza if you need a break from Japanese food, the location, the decor, the service) but a few little things were a let down and frustrating and had an outsize impact on the experience (no coin washers and no laundry option at all, dim lighting in rooms, water bottles required a bottle opener and none provided and nowhere to park bicycles)

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed many aspects of your stay, including our pizza, location, decor, and the service provided by our team. It is wonderful to know that these points left a positive impression. At the same time, we sincerely appreciate your honest comments regarding the laundry facilities, room lighting, the bottle opener, and bicycle parking. We understand how these details may have caused frustration during your stay. Regarding laundry, while we do not have coin-operated washers on site, there is a laundromat located nearby, and we also offer a service where items can be collected at the front desk and sent to our laundry vendor. In addition, our guest rooms are equipped with glass bottles as part of our efforts to reduce plastic waste and support a more environmentally friendly stay. Thank you again for your valuable feedback. We truly appreciate your comments, as they help us continue reviewing and improving our services. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station in the future. Warm regards, Mercure Front Office Team

Customer review rating 3.5/5

Didier H. Couples - Confirmed reviews ALL

The design of the hotel is great although I was missing the Onsen a dormy Inn would Offer. The breakfast organisation is a disaster as you have to plan your time and hope for a seat. Don’t offer it if you can’t!

Dear Valued Guest, Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you appreciated the design of our hotel and the cleanliness of your room. At the same time, we sincerely regret that your overall experience did not fully meet your expectations. We are sorry to learn that the breakfast experience was frustrating during your stay. We understand how disappointing it can be when seating is limited during busy periods, and we appreciate your honest comments regarding the organization of the breakfast service. Regarding the sustainability point you raised, thank you as well for sharing your perspective. As part of our environmental efforts, we use glass bottles in the guest rooms to help reduce plastic waste. We understand, however, that the overall approach may not have felt meaningful from your point of view, and we appreciate your candid feedback. We also understand that some guests may look for facilities such as an onsen, though unfortunately our hotel does not offer one. We are grateful for your comments, as they help us better understand how we can improve the guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Mercure Kyoto Station in the future. Warm regards, Mercure Front Office Team

Other web-users rate our hotel

  • 1,201 reviews 9.1/10 Location
  • 1,667 reviews 8.1/10 Room
  • 1,327 reviews 7.9/10 Service
  • 13 reviews 6.8/10 WiFi
  • 686 reviews 8.1/10 Breakfast
  • 524 reviews 8/10 Cleanliness
  • 34 reviews 1.5/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Kyoto