Thank you very much for sharing your feedback. We are delighted to know that you enjoyed our convenient yet quiet location, the distinctive interior design of the hotel, and the friendly service provided by our team. We are also pleased that you had a positive experience at our restaurant and enjoyed the breakfast. We sincerely appreciate your strong recommendation and your loyalty as an ALL Platinum member. Your feedback regarding the breakfast experience has also been noted as we continue looking for ways to further enhance our service. Thank you again for choosing Mercure Kyoto Station. We sincerely look forward to welcoming you back on your next visit to Kyoto. Front Office Mercure Kyoto Station

Thank you very much for sharing your wonderful feedback. We are delighted to know that you had an amazing stay and that our team was helpful and patient from the beginning. We are also pleased that you enjoyed the room amenities, comfortable beds, bathroom, and the style and selection of our breakfast buffet. As an ALL Gold member, we are especially happy to hear that the welcome drink and amenity met your expectations and that the room upgrade exceeded them. We also appreciate your comment regarding the Wi-Fi connection speed and will share it with the relevant team. Thank you again for your perfect overall rating and strong recommendation. We sincerely look forward to welcoming you and your family back to Mercure Kyoto Station. Front Office Mercure Kyoto Station

Thank you very much for sharing your feedback. We are delighted to know that you had a comfortable stay and appreciated the friendliness and kindness of our team. We are also pleased that the breakfast met your needs and that you were satisfied with the cleanliness, accommodation, Wi-Fi, and overall experience. We also appreciate your comment regarding some amenities being available in the lobby or reception area rather than being placed in the room. This forms part of our efforts to reduce unnecessary single-use items, though we understand that collecting them before going to the room may be less convenient for some guests. Thank you again for your perfect rating and strong recommendation. We sincerely hope to welcome you and your family back to Mercure Kyoto Station in the future. Front Office Mercure Kyoto Station

Dear guest, Thank you very much for staying at Mercure Kyoto Station and for choosing our hotel as an ALL - Accor Live Limitless Gold member. We are delighted to hear that you had a wonderful and comfortable stay, and that you appreciated our convenient location near Kyoto Station. We are also pleased that you found your room spotless and felt well looked after by our staff. We truly value your continued loyalty as an ALL - Accor Live Limitless member. We will continue to strive to provide a comfortable and enjoyable stay for all our members and guests. We look forward to welcoming you back to Kyoto in the future. Mercure Kyoto Station

Dear guest, Thank you very much for taking the time to share such detailed feedback following your stay at Mercure Kyoto Station. We are pleased to know that you enjoyed the smooth check-in process, your Privilege Room upgrade, and skincare amenities. We are also glad that our team was able to offer you a refreshing drink upon arrival. We sincerely appreciate your comments regarding the distance from Kyoto Station. We understand that the walk can feel longer than expected, particularly when traveling with luggage, and we regret that finding the hotel was difficult for you. We also apologize for the less welcoming impression you received from our breakfast team. Your feedback regarding the service during this busy period is valuable, and we will share it with the relevant team. Most importantly, we are delighted to hear about Helena's thoughtful assistance with the iron and ironing board. We will be sure to share your kind recognition with her. Going the extra mile to make a guest's stay more comfortable is exactly the kind of hospitality we strive to provide. Thank you again for your kind words and for being a valued Accor Platinum member. We hope to have the pleasure of welcoming you back to Kyoto for another comfortable stay. Mercure Kyoto Station

Dear guest, Thank you very much for your kind feedback. We are delighted to hear that you were pleased with the warm smiles, clear communication, and efficient service provided by our front desk team. It is especially wonderful to know that you felt well supported throughout the check-in process and received all the information you needed. Your kind recognition of our team means a great deal to us. We strive to provide welcoming and attentive hospitality to every guest, and we are pleased that our team made a positive impression during your stay. We hope to have the pleasure of welcoming you back to Kyoto in the future. Mercure Kyoto Station

Dear guest, Thank you for sharing your feedback following your stay at Mercure Kyoto Station. We are delighted to know that you enjoyed our peaceful location, away from the busier areas, while still having convenient access to nearby restaurants and Kyoto’s attractions. It is also wonderful to hear that our staff were helpful and proactive in addressing your concerns throughout your stay. We sincerely apologize for the delay you experienced during check-in. We understand that a smooth and efficient arrival is an important part of a comfortable stay, and we will continue working to improve this process. Thank you again for choosing Mercure Kyoto Station. We hope to welcome you back for another relaxing stay in Kyoto. Mercure Kyoto Station

Thank you very much for sharing your wonderful feedback. We are delighted to know that our convenient location, cleanliness, facilities, and the helpful service provided by our team contributed to making your first visit to Kyoto a memorable one. We are also pleased that you enjoyed your welcome drink, dining experiences, bar, and concierge service during your stay. Thank you for your strong recommendation and for your loyalty as an ALL Silver member. We sincerely hope to welcome you back to Mercure Kyoto Station on your next visit to Kyoto. Front Office Mercure Kyoto Station

Thank you very much for sharing your detailed feedback. We are delighted to know that you enjoyed our convenient location, spacious and clean room, and the friendly and professional service provided by our team. At the same time, we sincerely apologize that your room was not ready at the stated 2:00 p.m. check-in time. After a long journey, we fully understand how frustrating it must have been to wait an additional 30 minutes in the lobby. We are particularly sorry that our team did not proactively keep you informed about the expected waiting time, leaving you to ask for updates several times. Clear and timely communication is very important in situations such as this, and your comments will be shared with our Front Office team for improvement. We also appreciate your thoughtful suggestion regarding offering refreshments to guests and families who experience an unexpected wait. Thank you again for your perfect overall rating and strong recommendation despite this inconvenience. We sincerely hope to welcome you and your family back to Mercure Kyoto Station in the future. Front Office Mercure Kyoto Station

Thank you very much for sharing your feedback. We are delighted to know that you had a great stay and enjoyed the comfort of the bed and pillows, our breakfast, and the kind and considerate service provided by our team. We are also pleased that our team’s English communication helped make your stay more comfortable. At the same time, we are sorry to learn that you experienced repeated difficulties when trying to make your reservation through the Accor website and app. We understand how frustrating it must have been to encounter system errors over several days before having to contact the hotel directly. We have also noted your comments regarding the Wi-Fi connection speed and regret that it did not fully meet your expectations. Thank you again for your valuable feedback and for your continued loyalty as an ALL Platinum member. We sincerely hope to welcome you back to Mercure Kyoto Station in the future. Front Office Mercure Kyoto Station

Dear guest, Thank you very much for your wonderful review following your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed our convenient location, cozy room, and distinctive lobby design, as well as the tortilla chips at breakfast. It is especially rewarding to know that our staff provided you with friendly and attentive service throughout your stay. We are truly grateful for your special mention of Kono, Miyake, and Jota. We will be sure to share your kind words with them. Knowing that Kono made you feel especially welcome is a great encouragement to our entire team. Thank you again for your kind recommendation. We look forward to welcoming you back to Kyoto for another memorable stay. Mercure Kyoto Station

Dear guest, Thank you very much for sharing your feedback following your stay at Mercure Kyoto Station. We are pleased to know that you enjoyed your room, comfortable bed, and breakfast, and that you found our hotel a good base for your city trip. Regarding your comment about your child’s breakfast, we would like to clarify that our breakfast policy is consistent across the brand: children aged 5 and under can enjoy breakfast free of charge, while children aged 6 to 12 are charged 50% of the adult breakfast rate. This policy is not an Accor Gold member benefit, but our standard children’s breakfast policy. We are sorry if our staff did not explain this clearly during your stay and apologize for any confusion this may have caused. We will continue to ensure that our team provides accurate and consistent information regarding both Accor benefits and our hotel policies. We truly appreciate your feedback as an ALL – Accor Live Limitless Gold member and hope to welcome you back to Kyoto for another enjoyable stay. Mercure Kyoto Station

Thank you very much for sharing such wonderful feedback. I am truly pleased to know that you had a comfortable and enjoyable stay with us. It was my pleasure to assist you during your stay, and I am especially grateful for your kind words regarding the support you received from our Front Office team. Your comments mean a great deal to me personally, particularly knowing that you travel extensively and are familiar with many international hotel brands and loyalty programmes. I am also very happy to know that you were satisfied with your check-in and check-out experience, breakfast, cleanliness, Wi-Fi, and the overall service provided by our team. Thank you again for your kind recognition. I sincerely hope to have the pleasure of welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Joe Yoshinaka Assistant Front Office Manager Mercure Kyoto Station

Thank you very much for taking the time to share your feedback. We are pleased to know that you were satisfied with the cleanliness of the hotel, your accommodation, and the service provided by our team. At the same time, we are sorry that you found the room and overall lighting too dark. We understand that sufficient lighting is important for both comfort and convenience, and we appreciate you bringing this to our attention. Your comments will be shared with the relevant team as valuable feedback regarding the room design and guest experience. Thank you again for your positive recommendation. We sincerely hope to welcome you and your family back to Mercure Kyoto Station in the future. Front Office Mercure Kyoto Station

Dear guest, Thank you for taking the time to share your feedback following your stay at Mercure Kyoto Station. We are pleased to hear that the additional towel for your child was helpful, and that you found the air conditioning to be working properly, the room smelling fresh, and the sheets clean and comfortable. At the same time, we sincerely apologize for the condition of one of the pillows. We understand how concerning it must have been to find red stains underneath the pillowcase, and we regret that this affected your confidence in the cleanliness of the room. This does not meet the standards we aim to maintain. We will share your feedback with our housekeeping team and reinforce our inspection procedures to prevent a similar issue from occurring. Thank you again for bringing this matter to our attention. We hope to have the opportunity to provide you with a more comfortable and reassuring stay in Kyoto in the future. Mercure Kyoto Station

Dear guest, Thank you very much for sharing your detailed feedback following your stay at Mercure Kyoto Station. We are delighted to hear that you had a wonderful stay and appreciated our convenient location, as well as the bright, clean, and relatively spacious rooms. We are pleased that the room size provided you with a comfortable stay. We also appreciate your valuable feedback regarding the availability of hanging hooks and hangers for two guests. We understand how having sufficient space to organize clothing can make a difference during a stay, and we will share your comments with our team for consideration in future improvements. Thank you again for choosing Mercure Kyoto Station. We hope to have the pleasure of welcoming you back to Kyoto. Mercure Kyoto Station

Dear guest, Thank you for taking the time to share your feedback following your stay at Mercure Kyoto Station. We are pleased to know that you generally enjoyed your stay, and we sincerely appreciate your loyalty as an ALL Accor Silver member. At the same time, we deeply apologize for the condition of your bathroom. Finding multiple mold spots, particularly underneath the bathroom chair, and having to clean them yourself is certainly not the standard of cleanliness we aim to provide. We take your comments very seriously and have shared them with our Housekeeping team so that the area can be inspected and cleaning procedures can be reinforced. We are grateful that you brought this matter to our attention, as your feedback helps us identify areas requiring greater attention. We hope to have the opportunity to welcome you again and provide you with a cleaner and more comfortable experience. Mercure Kyoto Station

Dear guest, Thank you very much for your wonderful review following your stay at Mercure Kyoto Station. We are delighted to hear that you had an enjoyable stay and appreciated our friendly staff, excellent housekeeping service, and convenient location. We are especially pleased that you enjoyed our breakfast and found it a great start to your day. Your kind words are a wonderful encouragement to our entire team. We hope to have the pleasure of welcoming you back to Kyoto for another enjoyable stay. Mercure Kyoto Station

Dear guest, Thank you very much for sharing your detailed feedback following your stay at Mercure Kyoto Station. We are pleased to hear that you found your room spacious and comfortable, that all the necessary amenities were provided, and that you appreciated our convenient location. We are also glad that you found our hotel to offer good value. We sincerely appreciate your constructive feedback regarding the size of the hairbrush and toothbrush. As part of our sustainability initiatives, we provide bamboo amenities, and we understand that their size and design may feel unfamiliar or less convenient for some guests. Your comments are valuable to us as we continue to consider how to balance our environmental commitments with guest comfort and usability. Thank you again for your thoughtful feedback. We hope to have the pleasure of welcoming you back to Kyoto in the future. Mercure Kyoto Station