Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 1,964 reviews

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Mercure Kyoto Station - Image 1
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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Description

Hotel extras

  • Our Kyoto Station hotel is close to a transport hub with domestic trains across Japan.

  • We're the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Lounge service is exclusively available to guests who have booked Privilege Rooms.

  • On-site Italian restaurant and a bar offer a variety of local specialties in Kyoto

Our accommodation(s)

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Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Telephone
Fax +81 75-343-5530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,964 reviews

TripAdvisor Rating  4.0/5  170 reviews

Customer review rating 0.5/5

Kapil G. Families - Confirmed reviews ALL

We experienced really bad service levels throughout the stay. Keep in mind- I am a diamond member, so I really was not expecting such service levels. I would not recommend this hotel to anyone. The only plus- it’s clean and they have use high quality soap. The breakfast is horrible- They followed my family member around during breakfast, and the egg station guy pushed ready made ones at the live counter. Maybe it’s just a lack of training. I also gave them ample feedback but all I got was a “sorry”. No gesture of apology, nothing.

Customer review rating 4.5/5

Christopher R. Families - Confirmed reviews ALL

It was a very satisfying experience staying at Mercure Kyoto Station for the second time. A special shout-out to Joe, one of the reception staff in the lobby, who truly enhanced our stay. He kindly accommodated our family’s needs by upgrading our room to a twin-bed setup with an additional sofa bed, which made a big difference as we were traveling with a child. Joe was also very considerate and helpful in providing local advice on where to go and what to explore around the area. His attentiveness and hospitality made our stay even more enjoyable.

Dear Mr. Christopher R., Thank you very much for taking the time to share such a warm and thoughtful review, and for choosing Mercure Kyoto Station again for your family stay. It truly means a lot to me personally to read your kind words. I am very glad to hear that the room arrangement with twin beds and a sofa bed helped make your stay more comfortable while traveling with your child. I was happy to assist and ensure your family could relax and enjoy your time in Kyoto. I am also pleased that my local recommendations were helpful during your stay. Knowing that my support contributed to a more enjoyable experience for you and your family is incredibly rewarding. Thank you as well for your valuable feedback regarding the WiFi speed. I will be sure to share this with our team so we can continue improving our services. Once again, thank you for your loyalty as an ALL Platinum member and for returning to stay with us. I sincerely hope to welcome you and your family back again for another wonderful stay in Kyoto. Warm regards, Joe Front Desk Mercure Kyoto Station

Customer review rating 4.5/5

Jennifer K. Families - Confirmed reviews ALL

I’ve a great stay in your hotel, staffs are friendly/helpful and location good although need to have a short walk. I’m happy with the reservation communication and I’ve the connecting rooms as promised. Thank you so much!

Dear Ms. Jennifer K., Thank you very much for sharing your detailed feedback and for rating your stay with us so highly. We are delighted to hear that you and your family had a fantastic stay, and that you were satisfied with our friendly and helpful staff, reservation communication, and the connecting rooms arranged as promised. It is especially rewarding to know that our team could support your special requests and help make your stay comfortable. Thank you also for your kind words about our colleagues, Geeta-san and Mei. Your recognition will certainly be shared with them and the entire team. We appreciate your valuable feedback regarding breakfast hours and seating during busy times. Your comments are important to us and will be carefully reviewed as we continue to improve our guest experience. Thank you once again for choosing Mercure Kyoto Station. We truly hope to welcome you and your family back again in the future. Warm regards, Front Desk Mercure Kyoto Station

Customer review rating 5.0/5

Mateusz R. Couples - Confirmed reviews ALL

Great Location. Very friendly stuff. We got voucher for our drinks, fast check in. Highly Recommend this place to stay in Kyoto.

Dear Valued Guest, Thank you very much for your outstanding review and for awarding us a perfect score. We are delighted to hear that you enjoyed our great location, friendly team, and smooth, fast check-in experience. It is also wonderful to know that you appreciated the drink vouchers and found the hotel clean, with a pleasant and welcoming atmosphere in the reception area. As a Gold member, your high recommendation means a great deal to us, and we truly appreciate you choosing Mercure Kyoto Station for your stay in Kyoto. We sincerely hope to have the pleasure of welcoming you back again in the future. Warm regards, Front Desk

Customer review rating 4.5/5

Abhishek L. Families - Confirmed reviews ALL

Experience has been great here with Mercure Kyoto. Only challenge is they offer premium natural mineral water & as per the staff members they have a limit of 2 bottles of 400 ml each per day per room, with 800 ml of water how can I keep my self & my partner hydrated only Mercure Kyoto can confirm basis their sustainability effort. They kinda force you to buy water from them Which is not nice. They should atleast offer normal bottled mineral water since the one they offer seems expensive for them to offer.

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback and for rating your stay with us so positively. We are pleased to hear that you enjoyed our property and found the rooms spacious, and we truly appreciate your kind recommendation. At the same time, we sincerely apologize for the frustration you experienced regarding the drinking water provided during your stay. Please allow us to clarify that drinking water is refillable upon request at any time. As part of our sustainability initiatives, we limit the number of bottled waters placed in the room by default in order to reduce plastic waste. However, this does not mean that guests are restricted in their water consumption, nor is it our intention to encourage guests to purchase water. We regret that this was not explained clearly during your stay and that it gave the impression that water was being limited or sold to guests. This is a matter of communication, and we fully acknowledge that our explanation should have been clearer and more proactive. Your feedback has been shared with our management team, as it highlights the importance of ensuring that our sustainability efforts never compromise guest comfort or create misunderstanding. We will continue to review how we communicate this policy and how we can better balance environmental responsibility with guest expectations. Thank you once again for your honest and constructive feedback. We truly value your comments and hope to have the opportunity to welcome you back and provide a more comfortable and transparent experience in the future. Warm regards, Front Desk

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Other web-users rate our hotel

  • 1,162 reviews 9.1/10 Location
  • 1,623 reviews 8/10 Room
  • 1,264 reviews 7.9/10 Service
  • 14 reviews 6/10 WiFi
  • 648 reviews 8.1/10 Breakfast
  • 512 reviews 8.4/10 Cleanliness
  • 33 reviews 1.9/10 Wellness Area
  • 6 reviews 3.8/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.