Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 2,243 reviews

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Description

Hotel extras

  • With easy access to trains and city buses, we are conveniently located as your hub to explore.

  • We are the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Lounge service with drinks and snacks is exclusive to guests who have booked a Privilege Room.

  • The on-site Italian restaurant & bar serve Kyoto-inspired pizza, pasta, and premium Wagyu beef

Our accommodation(s)

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Room 1

Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,243 reviews

Customer review rating 2.5/5

Lawrence K. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for choosing Mercure Kyoto Station and for sharing your detailed feedback. We also appreciate your continued loyalty as a Silver member of ALL – Accor Live Limitless. We are pleased to know that you found your room clean, comfortable, and stylish. However, we sincerely apologize that several aspects of your stay did not meet your expectations. We regret that the size of the table was not practical for working during your business trip and that the slippers and amenities did not provide the level of comfort you expected from a four-star hotel. We are also sorry to learn that our service lacked the warmth and friendliness you anticipated. Your comments regarding our team's hospitality, the use of polite language, and the Wi-Fi connection process have been shared with the relevant departments for review and improvement. We also appreciate your feedback regarding our sustainability initiatives. While we provide reusable glass bottles as part of our efforts to reduce plastic waste, we understand your concern about staying hydrated while sightseeing and will take your comments into consideration as we continue to improve our guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to provide you with a much more satisfying stay on your next visit to Kyoto. Mercure Kyoto Station

Customer review rating 5.0/5

Andrey K. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for choosing Mercure Kyoto Station and for sharing your wonderful review. We would also like to sincerely thank you for your continued loyalty as a Gold member of ALL – Accor Live Limitless. We are delighted to hear that you enjoyed our convenient location, the comfort of your room, our breakfast, and the service provided by our staff. It is especially rewarding to know that these aspects made your stay enjoyable. Our breakfast offers a wide variety of Japanese and Western dishes, with clearly labeled vegetarian and vegan options, and we are pleased that it was one of the highlights of your stay. Thank you once again for your continued support and kind feedback. We look forward to welcoming you back on your next visit to Kyoto. Mercure Kyoto Station

Customer review rating 4.0/5

Kwan Y. L. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for choosing Mercure Kyoto Station and for taking the time to share your detailed and thoughtful review. We are truly delighted to hear that you enjoyed your stay and appreciated the design of our hotel, the comfort of your room, and the practical layout, including the minibar and luggage area. We are also pleased that you enjoyed the fragrance of our bathroom amenities. Your kind recognition of our team, especially Seyoon, means a great deal to us. We will be delighted to share your compliments with her and the rest of our staff. Providing warm, efficient, and personalized service is what we strive for, and it is wonderful to know that our team was able to assist you with your restaurant and taxi reservations, as well as resolve the concern regarding your room promptly. We also sincerely appreciate you bringing the issue with the bedding to our attention during your stay. We are glad our housekeeping team was able to respond quickly and ensure your comfort for the remainder of your visit. Thank you once again for your generous feedback. We look forward to welcoming you back on your next visit to Kyoto. Mercure Kyoto Station

Customer review rating 4.5/5

David Y. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for taking the time to share your wonderful review following your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed your three-night stay with us and appreciated our convenient location near Kyoto Station. It is especially rewarding to know that you loved the hotel's design and found our restaurant and lounge areas to be highlights of your visit. Your kind words about our staff mean a great deal to us. We are pleased that their friendly and helpful service contributed to making your stay a memorable one. If you enjoyed your dining experience at TRATTORIA M KYOTO, we would be grateful if you could also share your feedback on its Google Maps page. We sincerely look forward to welcoming you back on your next visit to Kyoto. Mercure Kyoto Station

Customer review rating 5.0/5

Alistair C. Solo - Confirmed reviews ALL

Dear guest, Thank you very much for choosing Mercure Kyoto Station once again and for taking the time to share your wonderful review. We are especially grateful for your continued support as a Silver member of ALL – Accor Live Limitless. We are delighted to know that you enjoyed another comfortable stay and appreciated our spacious rooms, breakfast, and convenient location within walking distance of Kyoto Station. It is also wonderful to hear that our staffs were able to assist you in English and help make your visit even more enjoyable. Your special recognition of Biyanca, Geeta, and Matthew means a great deal to us. We will be delighted to share your kind compliments with them, as they will be truly encouraged to know they made such a positive impression on your stay. We are also pleased that you enjoyed our breakfast, which offers a wide variety of dishes inspired by Kyoto and international flavors, with clearly labeled vegetarian and vegan options to accommodate different dietary preferences. Thank you as well for mentioning our entrance. While it is located on a quieter street, many guests appreciate the peaceful atmosphere once they arrive. We sincerely look forward to welcoming you back for your third stay whenever your travels bring you to Kyoto. Mercure Kyoto Station

Other web-users rate our hotel

  • 1,238 reviews 9.1/10 Location
  • 1,691 reviews 8.2/10 Room
  • 1,363 reviews 8.1/10 Service
  • 14 reviews 5.5/10 WiFi
  • 722 reviews 8.1/10 Breakfast
  • 528 reviews 8.2/10 Cleanliness
  • 32 reviews 3.4/10 Wellness Area

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