Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 2,011 reviews

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Description

Hotel extras

  • Our Kyoto Station hotel is close to a transport hub with domestic trains across Japan.

  • We're the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Lounge service is exclusively available to guests who have booked Privilege Rooms.

  • On-site Italian restaurant and a bar offer a variety of local specialties in Kyoto

Our accommodation(s)

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Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,011 reviews

TripAdvisor Rating  4.0/5  171 reviews

Customer review rating 5.0/5

Marta K. Families - Confirmed reviews ALL

Very comfortable hotel. Good location. Clean and big rooms. Good breakfast. Very good service with reception speaking very good English

Dear Valued Guest, Thank you very much for your perfect 10 rating and for sharing such wonderful feedback about your stay. We are delighted to hear that you found our hotel comfortable, well located, and that you enjoyed our clean and spacious rooms as well as our breakfast. It is especially rewarding to know that our reception team’s English communication and service made a positive impression on you. We truly appreciate your loyalty as an ALL Classic member and are pleased to know that your recognition experience met your expectations. Your high ratings across all areas, including sustainability initiatives and concierge service, are a great encouragement to our entire team. Thank you once again for choosing Mercure Kyoto Station. We look forward to welcoming you and your family back on your next visit. Warm regards, Mercure Kyoto Station Team

Customer review rating 5.0/5

Kay M. Families - Confirmed reviews ALL

Excellent staff

Dear Valued Guest, Thank you very much for taking the time to complete our survey and for sharing such wonderful feedback with us. We are truly honored by your perfect rating and your kind words. We are delighted to hear that you found our hotel lovely and that you enjoyed the service provided by our team. It is especially rewarding to know that you appreciated the daily cleaning, our breakfast, and your dining experiences at our restaurant and bar. We are also pleased to hear that you enjoyed the pasta — thank you for sharing this with us. A special thank you for mentioning Nicholas by name. We are delighted to hear that he was extremely helpful during your stay, and your kind words will certainly be shared with him and the entire team as great encouragement. We also appreciate your feedback regarding our sustainability initiatives. Your comments are valuable to us as we continue to review and improve our efforts toward more sustainable practices. Thank you once again for choosing to stay with us and for your warm recommendation. We sincerely look forward to welcoming you and your family back to Mercure Kyoto Station again in the future. Warm regards, Mercure Kyoto Station Team

Customer review rating 3.5/5

Su H. L. Families - Confirmed reviews ALL

Pluses: Relatively new Decent room size for Japan Good price Breakfast is quite nice for the price Negatives: Very low water pressure for shower Large bathroom but little tabletop space, should add a hook in the shower area Relatively long walk 8-10 min from Kyoto station

Dear Valued Guest, Thank you very much for taking the time to complete our survey and for sharing such detailed and balanced feedback. We truly appreciate your honesty and your loyalty as an ALL Gold member. We are pleased to hear that you found our hotel relatively new, that you were satisfied with the room size, pricing, and that you enjoyed our breakfast. Your positive comments are encouraging for our team. At the same time, we sincerely apologize for the inconvenience you experienced with the shower water pressure and the bathroom layout. We fully understand how these issues can affect comfort during your stay. Your suggestions, including the addition of hooks in the shower area and improvements to functionality, have been shared with our management and engineering teams for review. We also understand your comment regarding the walking distance from Kyoto Station and appreciate your honest perspective. Your feedback helps us better understand our guests’ expectations. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Mercure Kyoto Station in the future and provide you with an improved experience. Warm regards, Mercure Kyoto Station Team

Customer review rating 5.0/5

Ingrid S. Families - Confirmed reviews ALL

Only a few blocks from the major train station, this was a lovely, atmospheric hotel. Great breakfast, and really helpful staff. Lovely quite room. Would stay again for sure.

Dear Valued Guest, Thank you very much for taking the time to complete our survey and for sharing such a wonderful review. We are truly honored by your perfect rating and your kind words. We are delighted to hear that you enjoyed the atmosphere of our hotel, our convenient location near the main train station, and that you found your room quiet and comfortable. It is also wonderful to know that our breakfast and the helpfulness of our team contributed to a memorable stay for you. Your comment that you would “stay again for sure” means a great deal to us and is the highest compliment we can receive. We also sincerely appreciate your loyalty as an ALL Silver member and your strong recommendation. Thank you once again for choosing to stay with us. We truly look forward to welcoming you and your family back to Mercure Kyoto Station again in the future. Warm regards, Mercure Kyoto Station Team

Customer review rating 4.0/5

Ricardo D. S. Solo - Confirmed reviews ALL

Staff were lovely and friendly. The room was beautiful! The pillows were a little small.

Dear Valued Guest, Thank you very much for taking the time to complete our survey and for sharing your thoughtful feedback with us. We truly appreciate your positive rating and your loyalty as an ALL Classic member. We are delighted to hear that you enjoyed a comfortable stay, found our location convenient, and that our team made a positive impression with their friendly and welcoming service. We are also pleased that you found your room beautiful and well maintained. At the same time, we appreciate your honest comments regarding the pillow size, as well as your feedback about Wi-Fi speed and ease of access. Your feedback is valuable to us and has been shared with our management team as we continue to review and improve the guest experience. Thank you once again for staying with us and for your helpful feedback. We sincerely hope to have the pleasure of welcoming you back to Mercure Kyoto Station again in the future. Warm regards, Mercure Kyoto Station Team

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Other web-users rate our hotel

  • 1,174 reviews 9.1/10 Location
  • 1,638 reviews 8/10 Room
  • 1,274 reviews 7.9/10 Service
  • 14 reviews 6/10 WiFi
  • 658 reviews 8.1/10 Breakfast
  • 517 reviews 8.4/10 Cleanliness
  • 32 reviews 2/10 Wellness Area
  • 6 reviews 3.8/10 Sustainability

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