Fairmont Mumbai 5 stars

Customer review rating (ALL Rating) 4.5/5 2,249 reviews

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T2 C06 At C T S No 1405 (Part), Chhatrapati Shivaji Maharaj, International Airport T2, 400099 Mumbai, India

Description

Hotel extras

  • Complimentary Airport Pick & Drop (T1 & T2)

  • Complimentary Soft Mini Bar and 4 piece laundry (non-cumulative)

  • Experience Fairmont Mumbai with purified indoor air maintained below AQI 30 across the hotel.

  • 15% off dining at four restaurants and a bar (excl. IRD & tobacco)*

  • 75,000 sq. ft. of total banqueting space tailored for intimate and grand occasions.

Our accommodation(s)

Hotel location

Fairmont Mumbai

T2 C06 At C T S No 1405 (Part), Chhatrapati Shivaji Maharaj, International Airport T2
400099 Mumbai
India

GPS:19.101636, 72.877438

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,249 reviews

Customer review rating 0.5/5

Saumya S. Business - Confirmed reviews ALL

Poor service overall. The staff was occupied with an event and couldn’t properly manage guests who weren’t a part of it. We weren’t accommodated for lunch, and even basic requests weren’t being attended to. Quite disappointing.

Dear Saumya S., Thank you for sharing your feedback regarding your recent experience. We sincerely apologize for the inconvenience you faced due to our staff being engaged with an event. Your comments regarding lunch accommodations and service attention will be reviewed to improve our guest experience. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 1.5/5

Krutarth T. Families - Confirmed reviews ALL

Mats in the room were really dirty. Staff at the merchants restaurant were rude during breakfast, only one server was genuinely helpful. In room dining order was totally messed up, we were delivered wrong items to the room. I have stayed here before and the stay was good earlier too, but this time it was really bad. After the checkout or during the check out no one had courtesy to ask about the problems we faced during our stay at the front desk. All they cared was if my room dues were cleared or not. Forget apology but not even concerned or wanting to hear guest. In short nobody really cared.

Dear Krutarth T., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced, particularly concerning the cleanliness of the mats in your room and the service you received at the restaurant. It is disheartening to learn that our staff did not meet your expectations, and I appreciate your acknowledgment of the one server who was helpful. I also regret that your in-room dining order was not handled correctly and that our team did not inquire about your experience during checkout. Guest satisfaction is a priority for us, and your comments will be reviewed with our team to ensure improvements are made. Your previous positive experience is valued, and we hope to have the opportunity to restore your faith in our services in the future. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 4.5/5

Shoiab S. Business - Confirmed reviews ALL

good , but to noisy , the wedding function took over the hotel , loud music till 2am , and guest was too noisy leaving doors open and running around the corridors

Dear Shoiab S., Thank you for your feedback regarding your recent stay. We are pleased to hear that you had an excellent experience, but we apologize for the disturbances caused by the wedding function and other guests. Your comments will be taken into consideration as we strive to enhance our guest experience. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 5.0/5

Imran Z. K. Business - Confirmed reviews ALL

The property and rooms are amazing in terms of look and feel. Very modern with a touch of tradition. The staff were very knowledgeable and polite.

Dear Imran Z. K., Thank you for your kind words regarding our property and the service provided by our staff. We are delighted to hear that you appreciated the blend of modernity and tradition in our hotel. Your feedback inspires us to maintain our high standards. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 2.0/5

Sagar D. Business - Confirmed reviews ALL

The checkin was a very unpleasant experience as the person (Nakul) who checked us in was not too welcoming or happy as would be expected from a hospitality person at a property like Fairmont. He was very transactional. I am a world of hyatt, Bonvoy and Taj Inner circle member and travel avidly which includes staying at luxury hotels of these group as frequent as once every week. The employees at most of their properties go out of their way without even asking to make the stay memorable and offering excellent services. Although here I did inform Nakul about how frequently I travel and that this is the first time I am staying at this particular property and looking forward to start a similar relationship with the Accor group like I have with the other hotel groups but most of the requests (given as alternative one after the other) were declined. I was given an upgrade however to almost similar size of room and with the same city view that I had in my originally booked room. With this disappointing experience after checking in to the room, I ordered dinner from IRD but the breads were hardly palatable. We had to sent back some portion of the bread and being extremely tired and hungry I had no option or patience left than to somehow eat what was sent. The manager at IRD was however very sincere to call and apologise. The next morning was a very different story. The breakfast spread was amazing, it was great in taste and quality. The staff was very courteous, welcoming and generous with big smiles on their faces. Big shout out for Umar who was amazing and made sure we were comfortable and was very attentive and sincere. I think that was the highlight of my stay and hence a rating of 4 or 1 would have been my ideal choice if it was not for Umar.

Dear Sagar D., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Mumbai. I sincerely apologize for the unpleasant experience you encountered during your check-in. Our goal is to provide a welcoming atmosphere, and it is concerning to hear that we did not meet your expectations in this regard. Your comments regarding the service provided by Nakul will be addressed to ensure alignment with our hospitality standards. I am also sorry to learn about the issues you faced with the in-room dining experience. We strive for excellence in all aspects of our service, and it is disappointing to hear that we fell short in this instance. I appreciate your understanding of the manager's sincere efforts to address your concerns. On a positive note, I am delighted that you enjoyed the breakfast and that Umar made a significant impact on your stay. I will be sure to recognize his contributions to guest satisfaction. Thank you for your valuable insights, and we hope to have the opportunity to welcome you back in the future. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Other web-users rate our hotel

  • 502 reviews 8.8/10 Location
  • 1,148 reviews 9.1/10 Room
  • 2,200 reviews 8.9/10 Service
  • 7 reviews 8.7/10 WiFi
  • 836 reviews 8.4/10 Food
  • 739 reviews 9.5/10 Vibe
  • 644 reviews 8.7/10 Amenities
  • 360 reviews 8.6/10 Cleanliness

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