Fairmont Mumbai 5 stars

Customer review rating (ALL Rating) 4.5/5 1,935 reviews

Fairmont Mumbai - Image 1
Fairmont Mumbai - Image 2
Fairmont Mumbai - Image 3
Fairmont Mumbai - Image 4
T2 C06 At C T S No 1405 (Part), Chhatrapati Shivaji Maharaj, International Airport T2, 400099 Mumbai, India

Description

Hotel extras

  • Complimentary Airport Pick & Drop (T1 & T2)

  • Complimentary Soft Mini Bar and 4 piece laundry (non-cumulative)

  • Experience Fairmont Mumbai with purified indoor air maintained below AQI 30 across the hotel.

  • 15% off dining at four restaurants and a bar (excl. IRD & tobacco)*

  • 75,000 sq. ft. of total banqueting space tailored for intimate and grand occasions.

Our accommodation(s)

Hotel location

Fairmont Mumbai

T2 C06 At C T S No 1405 (Part), Chhatrapati Shivaji Maharaj, International Airport T2
400099 Mumbai
India

GPS:19.101636, 72.877438

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,935 reviews

Customer review rating 3.5/5

Pratyush P. Couples - Confirmed reviews ALL

The stay felt very strange. Here, people will judge or provide service to you based on your appearance and your pocket. If you are a celeb or some big name different service no matter if you have paid similar to other guests who are not a celeb or a big name Paid 66k for 2 nights, Junior Suite got Gold Lounge access. Also, I am an Accor Gold member, and I have always got a personal note in my room welcoming me in other properties. I am not expecting any notes or anything, but at least I was expecting the things which you mentioned in the hotel description. You said that you'll have access to a private butler. Where was the butler? I didn't get anything like that Also in the Gold Lounge, I was sitting idle for 10-15 mins, but no butler attended to me or asked me anything. I had to go ask for food and drinks, which is pathetic given what I paid and my Accor status. Other guests were getting very good service, including some foreigners and others with very aesthetic appearances. I am going to stay again in this property in April to verify everything, and if this is the service again, the only thing I can do is post on Reddit, Twitter or other platforms about the reality of this property which is hidden behind it's name

Dear Pratyush P., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found your accommodations comfortable, but I regret that your experience did not meet your expectations, particularly concerning our service standards. At Fairmont Mumbai, we strive to provide exceptional service to all our guests, regardless of their background. I apologize if you felt that your experience was influenced by your appearance or status, as this is contrary to our core values. Furthermore, I understand your disappointment regarding the absence of a personal welcome note and the service in the Gold Lounge. Our guests should always feel attended to, and I regret that this was not your experience during your visit. We appreciate your loyalty as an Accor Gold member and sincerely hope that your next stay in April will reflect our commitment to providing the highest level of service. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 5.0/5

Minoo M. Friends - Confirmed reviews ALL

I had a fabulous stay at the hotel

Dear Minoo M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you experienced our hospitality in a positive light and that your time at the hotel was fabulous. We look forward to welcoming you back. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 4.5/5

Erin B. C. Business - Confirmed reviews ALL

excellent. Very well equipped hotel accommodating every need I had and even going beyond with a yoga mat in my room.

Dear Erin B. C., Thank you for your positive feedback regarding your stay at Fairmont Mumbai. We are delighted to know that our full-service approach and attention to detail, such as providing a yoga mat, enhanced your experience. Your satisfaction is our priority, and we look forward to welcoming you again. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 5.0/5

Pranav T. Couples - Confirmed reviews ALL

The Stay and the Rooms were very good . The Service hospitality. were Equally good . We tried 3 restaurants . Oryn,Merchants & Samaa All had amazing food. Would Surely recommend this hotel for Stay.

Dear Pranav T., Thank you for your kind words regarding our location, accommodations, and dining options. We are delighted to hear that you enjoyed your experience at our restaurants and found our service to your satisfaction. Your recommendation means a lot to us. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 3.0/5

Urvi G. M. Couples - Confirmed reviews ALL

The hotel stay was wonderful. Your teams does you credit. My experience of call to make a room reservation was poor. I have to call serval time and was total that’s because you are busy. When I got an advisor was quoted a different price (higher) than what I was quoted a few mins ago by another advisor. Then the reservation was made for incorrect dates. It doesn’t do the hotel credit to have such a poor experience when the service is so fabulous when you stay T the hotel.

Dear Urvi G. M., Thank you for your feedback regarding your recent stay with us. I am pleased to hear that you found your experience at the hotel to be wonderful and appreciated the service provided by our team. However, I regret to learn about the difficulties you faced during the reservation process. It is concerning to hear about the inconsistencies in pricing and the errors with your booking dates. Such experiences do not reflect the standards we strive to uphold. Your observations are valuable and will be shared with the relevant departments for review and improvement. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Other web-users rate our hotel

  • 447 reviews 8.8/10 Location
  • 917 reviews 9/10 Room
  • 1,661 reviews 8.5/10 Service
  • 6 reviews 6.4/10 WiFi
  • 629 reviews 9.4/10 Vibe
  • 553 reviews 8.8/10 Amenities
  • 307 reviews 8.2/10 Comfort
  • 282 reviews 8.5/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Mumbai