Fairmont Mumbai 5 stars

Customer review rating (ALL Rating) 4.5/5 1,166 reviews

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T2 C06 At C T S No 1405 (Part), Chhatrapati Shivaji Maharaj, International Aiport T2, 400099 Mumbai, India

Description

Hotel extras

  • Complimentary Airport Pick & Drop (T1 & T2)

  • Complimentary Soft Mini Bar and 4 piece laundry (non-cumulative)

  • Experience Fairmont Mumbai with purified indoor air maintained below AQI 30 across the hotel.

  • 15% off Blu Xone spa; 15% off dining at four restaurants and a bar (excl. IRD & tobacco)*

  • 75,000 sq. ft. of total banqueting space tailored for intimate and grand occasions.

Our accommodation(s)

Hotel location

Fairmont Mumbai

T2 C06 At C T S No 1405 (Part), Chhatrapati Shivaji Maharaj, International Aiport T2
400099 Mumbai
India

GPS:19.101636, 72.877438

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,166 reviews

Customer review rating 3.5/5

Kishore J. Business - Confirmed reviews ALL

All was good . Only Disopented with Your Massage Service and Buffet Service. But Your Housekeeping Staff And Royal Service Staff was excellent i can give them 5 Star . Also Your Security , Your Gate Staff Were Great . Over all we enjoyed our Stay . But could not enjoyed Your Ammenites due to our Busy Scdhule . Only One Suggestion The Jacuzzi Water should be Warm During Winter Period. Thank You for Your Service .

Dear Kishore J., Thank you for sharing your feedback regarding your recent stay with us. While I am pleased to hear that you appreciated the exceptional service from our housekeeping and royal service staff, I regret that the massage and buffet services did not meet your expectations. Your comments regarding the jacuzzi temperature have been noted, and I will ensure they are brought to the attention of the relevant department. We value your input as it helps us to enhance our guest experience. Thank you again for your suggestions, and we hope to welcome you back in the future. Best regards, Guneet Virk Director of Rooms Fairmont Mumbai

Customer review rating 5.0/5

Aakruti K. P. Couples - Confirmed reviews ALL

Great experience and loved the hospitality by all the staff from reception checking in to restaurant, housekeeping and check out!

Customer review rating 1.0/5

Abhishek G. Business - Confirmed reviews ALL

Service was consistently slow: Anything I ordered, whether in-room or at the restaurants, took an unusually long time to arrive. This happened repeatedly throughout my stay. Cleanliness was a major concern: My room was not maintained to the expected standard. There was a bindi stuck on the closet and visible dirt in the bathtub when I checked in. These are basic hygiene lapses that shouldn’t happen in any hotel, let alone a Fairmont. A couple of team members did stand out: • Amisha from Guest Experience went out of her way to support my dietary needs, and I genuinely appreciate her effort. • The Spa Manager was extremely accommodating and arranged an appointment for me despite a fully booked schedule. These two were exceptions in an otherwise disappointing stay. Gym Facilities: The equipment itself is impressive and well-curated, but — again — cleanliness was an issue. One of the machines (a plank trainer) had the same dust and hair on it every single day. I stayed for four days, and it was never cleaned even once. Overall, while a few individuals provided excellent support, the property suffers from slow service and serious lapses in housekeeping and hygiene. With the Fairmont brand, the expectations are naturally high

Dear Abhishek G., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret to learn about the issues you encountered, particularly concerning the promptness of our service and the cleanliness of your accommodations. It is our goal to provide a high standard of hospitality, and it is disappointing to hear that we fell short in these areas during your visit. I appreciate your acknowledgment of Amisha and our Spa Manager, as they exemplify the level of service we strive to deliver. Your comments regarding the cleanliness of both your room and gym facilities have been duly noted, and I will ensure that this feedback is communicated to the relevant departments for their review. We understand the importance of maintaining high standards and will take your observations seriously. While it is regrettable that your experience did not meet your expectations, we are grateful for your insights, which allow us to improve. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Regards, Guneet Virk Director of Rooms Fairmont Mumbai

Customer review rating 5.0/5

Kopal A. Friends - Confirmed reviews ALL

This hotel is fairly new and very modern. The lobby looked fancy and rooms were very nice. It had everything one needed. The breakfast buffet was amazing, had tons of options. The staff at the lobby check-in could be faster.

Dear Kopal A., Thank you for your feedback regarding your recent stay. We are delighted to hear that you enjoyed our modern facilities and breakfast offerings. We appreciate your comments about the check-in process, and we will certainly take your observations into consideration for future improvements. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Customer review rating 2.0/5

Adit A. Families - Confirmed reviews ALL

Great location, great property, but were let down by the overall service. We booked a Fairmont Gold and our booking entitled us to an upgrade, but instead we were assigned a connecting room with thin walls and noisy neighbours. Couldn’t sleep all night as the noises kept startling our little daughter and us and it wasn’t resolved even after complaining. Further got waken up by house keeping in middle of the night saying we called for an extra duvet which we didn’t ask for. The service in the gold lounge during the cocktail hours was extremely slow, waiting on a drink for 20 minutes is not gold service. What’s worse is after pre-confirming spa appointment for my wife for her birthday, when we reached the spa as per instructions at 2:15, we were made to wait for 15 minutes and then told that there has been a mix up and they have given our slot to someone else who didn’t have an appointment and their service is already started so there’s nothing we can do, we have rescheduled you to 3:30. Seriously? This has never even happened to us in a regular spa, and a 5 star hotel so easily ruins something I prebooked a month in advance to make my wife feel special for her birthday? We’re thankful for the cake and gifts at check out , but they don’t bring back what was planned as a special occasion turning into something with thorns at every step. And to think this is our first time trying out Accor as a brand after being a lifetime Marriott bonvoy members, don’t think we’d be ever making it our preffered brand if this is how their best brand takes care of the guests.

Dear Adit A., Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your kind words about our location and property; however, I sincerely regret that the overall service fell short of your expectations. I understand your disappointment with the room allocation and the disturbances caused by noise. Our team strives to ensure a restful environment for all our guests, and I am sorry that this was not your experience. Furthermore, the delay you experienced in our Gold Lounge during cocktail hours does not reflect our standards of service. I will ensure this feedback is addressed with the team. Regarding your wife’s spa appointment, I apologize for the mix-up and the inconvenience it caused on her special day. We aim to provide seamless experiences, especially for significant occasions, and I regret that we did not achieve that for you. Thank you for your understanding, and I hope you will reconsider and give us another opportunity in the future. Thanks and Best Regards, Rajiv Kapoor General Manager Fairmont Mumbai

Other web-users rate our hotel

  • 262 reviews 8.7/10 Location
  • 531 reviews 8.8/10 Room
  • 883 reviews 7.9/10 Service
  • 375 reviews 9.2/10 Vibe
  • 342 reviews 8.4/10 Amenities
  • 168 reviews 8.1/10 Cleanliness
  • 158 reviews 9.1/10 Breakfast
  • 90 reviews 7.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.