Mercure Rayong Lomtalay Villas & Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 2,193 reviews

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Mercure Rayong Lomtalay Villas & Resort - Image 1
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235 Moo 3 Tambon Kram, Amphur Klaeng, Thailand, 21190 RAYONG, Thailand

Description

Hotel extras

  • New beach Destination

  • Local experience

  • Large Meeting Facilities

  • Pet Friendly

  • The trendiest destination beach resort

Our accommodation(s)

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Hotel location

Mercure Rayong Lomtalay Villas & Resort

235 Moo 3 Tambon Kram, Amphur Klaeng, Thailand
21190 RAYONG
Thailand

GPS:12.6451, 101.63208

Telephone
Fax +66 38 648 666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,193 reviews

Customer review rating 3.5/5

Wanavadee S. Couples - Confirmed reviews ALL

Lovely, helpful and competent staff. This made us and our dog feel so welcomed and enjoyed our stay. The only thing I think could be improving is the ‘food’. Way over priced with what they offered. Too bland breakfast and nothing special for what we had for dinner.

Dear Khun Wanavadee S., Thank you for choosing Mercure Rayong Lomtalay Villas & Resort and for sharing your feedback as our Valued Gold Member, We are delighted to know that you, and your dog, felt warmly welcomed by our team. Your kind words about our staff truly mean a lot to us. We also sincerely appreciate your comments regarding the food quality, breakfast selection, and value for money. Please accept our apologies that these aspects did not meet your expectations. Your feedback has been shared with our culinary team as we continuously work to enhance our dining experience. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even better stay in the future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Customer review rating 3.5/5

Cato L. Couples - Confirmed reviews ALL

Plus: Extremely nice and spacious hotel. Top-class service. The staff makes you feel like a true VIP guest. Good individual AC in each room that works as it should. Incredibly beautiful lobby. Incredibly beautiful breakfast hall. 2 bottles of water, 2 bottles of cola, and two small bags of potato chips complimentary every day. (In the suite you also get 2 extra bags of snacks and many more bottles of water.) Very well soundproofed hotel. Neither planes nor traffic are easily heard indoors. Minus: Poorly maintained hotel in several areas. Suite has cracks in the ceiling (Room 6006). Pool: Tiles are coming loose and missing. Large areas at the bottom where tiles are gone. Moss is also growing at the bottom, showing lack of cleaning/maintenance. Breakfast: The food is not top quality. Inedible bacon. Sweet & sour chicken was not good. The sauce was nowhere near a typical sweet & sour sauce. Stir fry chicken with ginger: Not good. Overwhelming taste of ginger—no other flavor came through. Limited fruit selection at breakfast. Usually only three types to choose from. Pancakes were served a couple of times a week, while both maple syrup and honey are placed out as if pancakes were always available. Light switches in the suite are impossible to figure out. Illogical and hopeless to get the lighting the way you want. It’s not like one switch controls only one circuit. And the switches don’t just have two modes (on or off). Uncomfortable beds (Room 715). No mattress topper, and you could feel the mattress construction through the sheet and fabric. In addition, the beds are harder than average. Not the best location except for a stopover to Don Mueang Airport. Extremely noisy traffic right outside the hotel. Especially noticeable at the swimming pool since it’s on the same side as the roads. Communication: Terrible! Sent an email to the hotel with some questions, but even after TEN days I still haven’t received a reply! Worthy of a 5-star rating? Personal service: Yes! Hotel facilities: No! Food: Absolutely NOT!

Dear Mr. Cato L., Thank you for taking the time to share your detailed feedback following your stay at Mercure Rayong Lomtalay Villas & Resort. We are pleased to hear that you appreciated our spacious resort, service from our team, soundproof rooms, and the overall comfort provided during your stay. Your kind recognition of our staff is truly appreciated and will be shared with the team. At the same time, we sincerely apologize for the issues you experienced regarding maintenance, cleanliness in certain areas, breakfast quality, and communication. Please be assured that your comments have been shared with the relevant departments for immediate review and improvement, particularly regarding pool maintenance, room condition, and food quality standards. We also regret the delay in responding to your previous email, and we are reinforcing our internal communication processes to ensure more timely responses in the future. Thank you again for your valuable and candid feedback. We hope to have another opportunity to provide you with a significantly improved experience. Kind regards, Mercure Rayong Lomtalay Villas & Resort

Customer review rating 3.5/5

Dhitibhong T. Couples - Confirmed reviews ALL

Overall good , great service, our access from the room to the pool was quite dirty filled with leaves in the pool

Dear Khun Dhitibhong, Thank you for taking the time to share your feedback regarding your stay at Mercure Rayong Lomtalay Villas & Resort. We are pleased to know that you had an overall good experience and that you appreciated the service provided by our team. Your kind comments are truly encouraging and will be shared with our staff. At the same time, we sincerely apologize for the condition of the pool access area from your room and for the leaves you encountered in the pool. Please be assured that your feedback has been shared with our housekeeping and pool maintenance teams to enhance our cleaning procedures and ensure a more pleasant environment for all guests. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit. Kind regards, Mercure Rayong Lomtalay Villas & Resort

Customer review rating 4.5/5

Somboon K. Couples - Confirmed reviews ALL

We had a good time there, will return soon.

Dear Khun Somboon, Thank you for sharing your feedback and for choosing Mercure Rayong Lomtalay Villas & Resort. We are delighted to hear that you enjoyed our beautiful beachfront location and had a wonderful stay with us. It is especially rewarding to know that you had a good time and are planning to return soon. We also appreciate your comments regarding the bedding. Guest comfort is one of our top priorities, and your feedback has been shared with our team for review as we continuously look for ways to enhance our guests' experience. Thank you once again for your valuable feedback and support. We look forward to welcoming you back to Mercure Rayong Lomtalay Villas & Resort for another relaxing and memorable stay. Kind regards, Mercure Rayong Lomtalay Villas & Resort

Customer review rating 4.5/5

Elisabel P. R. Families - Confirmed reviews ALL

Was great indeed was rainning every day

Dear Ms. Elisabel P. R., Thank you for your wonderful review and for sharing your experience at Mercure Rayong Lomtalay Villas & Resort. We are delighted to know that you had a comfortable stay and appreciated the friendliness of our team. Your kind words about our staff and Manager are truly appreciated and will be shared with the team. We also thank you for your feedback regarding the WiFi speed. Please be assured that we will review this area as we continuously work to improve our guests' experience. We look forward to welcoming you back again soon. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Other web-users rate our hotel

  • 740 reviews 7.6/10 Location
  • 1,377 reviews 7.5/10 Room
  • 1,325 reviews 7.6/10 Service
  • 599 reviews 7.2/10 Cleanliness
  • 558 reviews 9.2/10 Vibe
  • 429 reviews 8.5/10 Breakfast
  • 203 reviews 5.8/10 Value

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