Dear Mr. Izmir N., Thank you for your wonderful feedback and for giving us a perfect score following your family stay with us. We are delighted to hear that you found our hotel well located and comfortable, and that your check-in and check-out experience was smooth and convenient. It is especially heartwarming to know that your children enjoyed the family room and had fun with the bunk beds! Your kind words are a great encouragement to our team, and we are pleased that we could contribute to an enjoyable family getaway. We look forward to welcoming you and your family back to ibis Styles Johor Iskandar Puteri for another memorable stay. Warm regards, Jane Soh Front Office Manager

Dear Mr. Soemani S. K., Thank you for taking the time to share such detailed feedback following your recent stay with us. We sincerely regret that your experience did not meet the level of service you expected, particularly as an ALL – Accor Live Limitless Gold member. We are especially sorry that the welcome drink benefit was not offered upon your arrival and that our Front Office team did not provide the warm and welcoming service you should have received. Your comments regarding the lack of assistance with the Wi-Fi issue are also concerning, and we appreciate you highlighting this. We are pleased that our IT team member, was able to assist and resolve the issue, and we will certainly recognize him for his helpfulness. Your feedback regarding the bed, sink cleanliness, and ease of Wi-Fi access has also been noted and will be shared with the respective departments for follow-up. Most importantly, we will be reviewing your comments with our Front Office team and reinforcing the importance of proper guest welcome standards, recognition of ALL members, and taking ownership of guest concerns by seeking the appropriate support when needed. We truly value your loyalty to Accor and regret that we fell short on this occasion. Thank you for bringing these matters to our attention, as your feedback gives us an opportunity to improve our service and guest experience. We hope to have the opportunity to welcome you back and provide you with the level of hospitality you should rightfully expect from ibis Styles Johor Iskandar Puteri. Warm regards, Jane Soh

Dear Mr. Leong H. L., Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely regret that your overall experience did not meet your expectations, particularly regarding the check-out and billing process. We apologize that there was no team member available at the Front Desk when you checked out and that your invoice was not sent promptly. We also regret that the billing details provided were incorrect and that your subsequent attempts to clarify the matter did not receive the timely follow-up you expected. We understand how frustrating this must have been and are reviewing the matter with the relevant team to improve our follow-up and resolution process. We are also sorry to learn that the communication you received did not leave you feeling properly supported. We take your comments regarding the tone of the interaction seriously and will reinforce the importance of courteous and professional communication with all our guests. Regarding the desk and chair, we would like to clarify that the Standard Room category does not feature a dedicated writing desk. However, we appreciate your feedback as a business traveller and understand that having a proper workspace would have made your stay more convenient. We will certainly take your preference into consideration when assisting guests with room selection where possible. We have also noted your feedback regarding Wi-Fi connectivity and will continue to look into ways to improve the guest experience. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you again and provide you with a smoother and more positive experience. Warm regards, Jane Soh Front Office Manager

Dear Mr. Muhammad A. B. S., Thank you for taking the time to share your feedback and for rating your stay with us highly. We are pleased to know that you had a good overall experience at ibis Styles Johor Iskandar Puteri. We appreciate your comments regarding our breakfast buffet. We understand that guests staying for several days appreciate having more variety in the daily selection, and your feedback has been shared with our Food & Beverage team for consideration. We are glad that you were satisfied with the other aspects of your stay, including our accommodation, cleanliness, team, Wi-Fi, and overall service. As a valued ALL – Accor Live Limitless Silver member, we truly appreciate your loyalty and feedback. We look forward to welcoming you back and providing an even more enjoyable experience on your next visit. Warm regards, Jane Soh Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent business stay with us. We are pleased to know that you enjoyed a smooth check-in and check-out experience, and that you found our room comfortable and clean, with our team friendly and helpful. We sincerely apologize that the roti canai served during breakfast did not meet your expectations. Your feedback has been shared with our Food & Beverage team so that we can pay closer attention to the quality and freshness of our breakfast offerings. We also appreciate your suggestion regarding bottled mineral water in the room. As part of our commitment to sustainability, we have chosen not to provide single-use plastic water bottles in our rooms. Instead, guests can refill their water from the designated water refill stations along the corridor. We understand that this may be less convenient for some guests, and we appreciate your understanding and feedback. Regarding your comment about the surroundings, we appreciate you sharing your concern. Guest safety and comfort are important to us, and we will continue to monitor the surroundings and work with the relevant parties where appropriate. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back and providing you with an improved experience on your next visit. Warm regards, Jane Soh Front Office Manager

Dear Jill B. S., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you had a comfortable and pleasant experience and especially appreciate your kind words about our reception team. It is wonderful to know that our team members were friendly, helpful, and efficient in assisting you throughout your stay. Your positive feedback and kind encouragement mean a great deal to us. We are also pleased to know that you enjoyed your overall experience and would consider staying with us again. Thank you once again for choosing ibis Styles Johor Iskandar Puteri. We look forward to welcoming you and your family back for another comfortable and enjoyable stay. Warm regards, Jane Soh Front Office Manager

Dear Muhammad Z. J., Thank you very much for your excellent feedback and for giving us a perfect 100/100 rating! We are delighted to hear that you enjoyed your comfortable and clean room and had a pleasant stay with us. It is especially wonderful to hear your kind words about Jane from our Reception team. We will certainly share your appreciation with her, as recognition from our guests is a great encouragement to our team. We are also pleased to know that you found our staff helpful and welcoming throughout your stay. Your 10/10 recommendation means a great deal to us. Thank you for choosing ibis Styles Johor Iskandar Puteri. We look forward to welcoming you and your family back for another comfortable and enjoyable stay. Warm regards, Jane Soh Front Office Manager

Dear Chong J. W., Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you had a very good experience and found your stay comfortable and our hotel to be clean and reasonably priced. It is also great to know that you found the booking and check-in process smooth, and that our team contributed positively to your stay. We appreciate your feedback regarding the air-conditioning noise. While we are pleased that you were able to adjust to it and that it did not affect your sleep, we will certainly share your comments with our Engineering team for further attention. Thank you once again for your kind support and for choosing ibis Styles Johor Iskandar Puteri. We look forward to welcoming you back for another pleasant stay. Warm regards, Jane Soh Front Office Manager

Dear Ms. Belinda, Thank you for taking the time to share your feedback following your recent stay at ibis Styles Johor Iskandar Puteri. We are delighted to hear that you had a comfortable stay and found our team friendly and helpful. It is also wonderful to know that you enjoyed our Wi-Fi, sustainability efforts, and the easy booking experience through the ALL Accor app. We also understand your comments regarding our location and pricing. While our location offers a quieter stay away from the city centre, we appreciate that the surrounding amenities may not be as convenient as other locations. We will continue to review our offerings and value proposition to ensure we provide our guests with a comfortable and worthwhile stay. Thank you once again for your valuable feedback and for being a valued ALL Accor member. We hope to have the pleasure of welcoming you back and providing you with an even better experience on your next visit. Warm regards, Jane Soh Front Office Manager

Dear Mr. T., Thank you very much for taking the time to share your feedback following your recent stay with us at ibis Styles Johor Iskandar Puteri. We sincerely apologize for the inconvenience caused by the Wi-Fi issue during your entire stay. We understand how frustrating this must have been, especially as you needed a reliable internet connection for work. Although our team, including our IT colleague, made every effort to assist, we regret that the issue could not be resolved completely during your stay. I am also truly grateful for your kind words about our team and for recognizing our efforts to assist you. It was a pleasure to be of help, and your appreciation means a great deal to us. We have also taken note of your feedback regarding the breakfast quality and selection, and we will share your comments with the relevant team for further improvement. Once again, please accept our sincere apologies for the inconvenience. We hope to have the opportunity to welcome you and your family back in the future and provide you with the comfortable and seamless experience you deserve. Warm regards, Jane Soh Front Office Manager

Dear Ms. Shamshimah, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you had a comfortable stay and that you were satisfied with our breakfast, cleanliness, Wi-Fi and, most importantly, the service provided by our team. We appreciate your comments regarding the bolster and bathroom amenities. As part of our sustainability efforts, we have reduced single-use bathroom amenities and provide selected items upon request. Nevertheless, we understand that guests may have different preferences, and we are sorry if this arrangement was not clearly communicated or did not meet your expectations. Your feedback is valuable to us, and we will continue to look for ways to improve our communication and overall guest experience. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay. Warm regards, Jane Soh Front Office Manager

Dear Mr. Mark L., Thank you for taking the time to share such a wonderful review following your stay at ibis Styles Johor Iskandar Puteri. We are delighted to hear that you enjoyed the clean and comfortable environment of our hotel and appreciated the cosy atmosphere. It is also wonderful to know that you found our booking experience easy and our sustainability initiatives aligned with your expectations. We sincerely appreciate your kind words regarding our team’s handling of the air-conditioning issue. We understand that an unexpected room issue can affect a stay, so we are pleased that our team was able to respond promptly, arrange the room transfer and turn the situation into a positive service recovery experience. Your recognition of our team means a great deal to us, and we will certainly share your encouraging feedback with everyone involved. Thank you once again for your 10/10 recommendation and for choosing ibis Styles Johor Iskandar Puteri for your family staycation. We look forward to welcoming you and your family back for another cosy and enjoyable stay with us! Warm regards, Jane Soh Front Office Manager

Dear Mr. Benson, Thank you for taking the time to share your positive feedback and for rating your experience with us 90/100. We are delighted to know that you found ibis Styles Johor Iskandar Puteri to be good value and that you were satisfied with our rooms, service, cleanliness, and breakfast. It is also wonderful to hear that you enjoyed your stay as an ALL Accor Platinum member. We appreciate your comments regarding our location within the industrial park. As our hotel is situated in a quieter area, having a car does provide greater convenience for exploring the surrounding attractions and amenities. Your feedback is helpful for us and for future guests when planning their stay. Thank you once again for choosing ibis Styles Johor Iskandar Puteri. We look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Jane Soh Front Office Manager

Dear Mr. Muhammad S., Thank you for your continued support and for taking the time to share your feedback with us. We are delighted to hear that you once again enjoyed a fuss-free check-in and check-out, and that our team made you feel welcome. It is always a pleasure to welcome you back, and we truly appreciate your continued support as a valued ALL – Accor Live Limitless Platinum member. We also appreciate your feedback regarding the toothbrush and bathroom amenities. As part of our sustainability commitment, we have moved away from providing certain single-use amenities in the room and are happy to provide them upon request. We understand that these items can still be important for a comfortable stay, and we will continue to improve how we communicate this to our guests. Thank you once again for your valuable feedback. We look forward to welcoming you and your family back to ibis Styles Johor Iskandar Puteri for another enjoyable stay. Warm regards, Jane Soh Front Office Manager

Dear Mr. Izzat, Thank you for your wonderful 100/100 rating and for sharing your feedback with us. We are delighted to hear that you had a comfortable stay with your family and enjoyed our breakfast. We are also pleased that you were satisfied with the cleanliness of your accommodation. We have also taken note of your ratings for our team and check-out experience. Your feedback is greatly appreciated and will be shared with the respective teams as we continue working to enhance our service and provide a smoother experience for our guests. Thank you for choosing ibis Styles Johor Iskandar Puteri. We look forward to welcoming you and your family again soon. Warm regards, Jane Soh Front Office Manager

Dear Mr. B. N., Thank you for taking the time to share your wonderful feedback and for giving ibis Styles Johor Iskandar Puteri a perfect score of 100/100. We are delighted to know that you enjoyed your comfortable stay and hearty breakfast. It is especially encouraging to hear that our Front Desk team was able to assist in locating your lost item. Your kind words about their helpfulness and politeness will certainly be shared with the team. Thank you once again for choosing ibis Styles Johor Iskandar Puteri. We truly appreciate your recommendation and look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Jane Soh Front Office Manager

Dear Ms. Noor N. A., Thank you for taking the time to share your feedback with us. We sincerely apologise that your recent stay did not meet the experience you had previously enjoyed at ibis Styles Johor Iskandar Puteri. We are particularly sorry regarding the room arrangement and preparation upon your late arrival. We understand the importance of having your requested interconnecting and preferred rooms properly arranged in advance, especially when the request was indicated in the reservation. With regard to the amenities, as part of our ongoing sustainability commitment, we no longer provide single-use toiletries in the guest rooms. Selected amenities are available upon request from our Front Office team. We apologise if this was not clearly communicated to you and understand how this may have caused inconvenience, particularly compared with your previous stays. We also take note of your feedback regarding the air-conditioning preparation and Wi-Fi connectivity, and will reinforce our pre-arrival room checks and coordination between the relevant teams to ensure a more seamless experience for our guests. We truly value your loyalty as an ALL Gold member, and we are disappointed that this stay did not reflect the experience you had previously enjoyed with us. Your feedback has been shared with our Front Office and Housekeeping teams for immediate attention and improvement. Once again, please accept our sincere apologies for the shortcomings during your stay. We sincerely hope to have the opportunity to welcome you back and provide you with the warm and comfortable experience you have come to expect from us. Warm regards, Jane Soh Front Office Manager

Dear Mr. Mohd Z. B. H., Thank you so much for your outstanding feedback and for rating us 100/100! We are truly delighted to know that you consider ibis Styles Johor Iskandar Puteri “THE BEST HOTEL.” It is wonderful to hear that you were fully satisfied with every aspect of your stay, from the booking experience and check-in to your accommodation, cleanliness, breakfast, WiFi, and the service provided by our team. We also greatly appreciate your recommendation and your continued support as an ALL Accor member. Your kind words are a great encouragement to me and the entire team. We look forward to welcoming you and your family back for another wonderful stay with us. Warm regards, Jane Soh Front Office Manager

Dear Mr. Satwant S., Thank you for taking the time to share your feedback and for rating your overall experience 90/100. We are delighted to know that you had a comfortable and issue-free stay, and that you appreciated the cleanliness of the room as well as the helpful and courteous service from our team. It is also wonderful to hear that you had a smooth check-out experience. Although you could not recall the name of the team member who assisted you, we will be happy to share your compliment with the team. We also appreciate your feedback regarding the towel replacement. We understand your concern and will continue to reinforce our sustainability practices and ensure that our towel-reuse programme is communicated and followed appropriately. We understand your comments regarding our location and appreciate your understanding. Thank you once again for choosing ibis Styles Johor Iskandar Puteri. We hope to have the pleasure of welcoming you back on your next business trip. Warm regards, Jane Soh Front Office Manager