Ibis Styles Mexico Reforma 3 stars

Customer review rating (ALL Rating) 4.3/5 478 reviews

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Liverpool 115 A Col Juarez, Delegacion Cuahutemoc, 06600 Mexico City, Mexico

Description

Hotel extras

  • Pet-friendly hotel! Dogs up to 33 lbs. only allowed

  • Hotel for families! Accommodation for up to 2 adults and 2 children

  • CHILDREN: Children are welcome! Up to 1 child in room with their parents

  • Rooms adapted and equipped to for people with reduced mobility

  • In Zona Rosa, 5 minutes from Reforma (Angel de la Independencia)

Our accommodation(s)

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Hotel location

Ibis Styles Mexico Reforma

Liverpool 115 A Col Juarez, Delegacion Cuahutemoc
06600 Mexico City
Mexico

GPS:19.425025, -99.162914

Telephone
Fax +52 55 4125 2901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  478 reviews

TripAdvisor Rating  3.9/5  665 reviews

Customer review rating 4.0/5

Fredrik H. Business - Confirmed reviews ALL

I liked this Ibis. The sleep quality was very good - which is the most important thing for me. The bed and the bathroom and the AC were also good. The breakfast was OK as well - although the quality of the orange juice and the cornflakes could definitely be improved - and I would have loved the typical Ibis Boiled Eggs and the classic Ibis Pain au Chocolat for breakfast. However, my only complaint would be that the window in the room cannot be opened - thus the room can never be properly ventilated.

Dear Guest, Thank you for taking the time to share your feedback. We are glad to know that the breakfast was great for you and also we want to inform that the Boiled Eggs can order with the team, also our windows can´t open for security. We hope to welcome you back to our hotel very soon! Sincerely Ibis Styles Mexico Reforma Team

Customer review rating 2.0/5

Ayerim F. Families - Confirmed reviews ALL

The room needs repair. The shower was broken. The wall of the bathroom was falling down.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Ibis Styles Mexico Reforma Team

Customer review rating 0.5/5

Alexander C. Couples - Confirmed reviews ALL

I experienced a traveler’s worst-case scenario at this hotel. Despite booking directly via the app and completing online check-in, I arrived at 3:00 AM (a delayed flight and long waits at airport for luggage) to be told I didn’t have a reservation and later after showing my booking in the app, was told my room had been 'resold.' The front desk claimed my card failed, yet produced a slip from the trash with no card details to prove a transaction was even attempted. This same card worked perfectly at a neighbouring hotel that same night and has been used for my last five stays at Accor properties. The staff was dismissive, forcing me to find new lodging in a foreign country in the middle of the night. When I spoke to the supervisor the next morning, she was completely indifferent. Avoid this property—they do not honour confirmed bookings and offer zero support when they fail the guest.

Dear Guest Please accept our apologies for the inconvenience, on the day of your arrival, we were at 100% occupancy. The team attempted to contact you at the registered number because the credit card used as a guarantee was declined (as shown on the receipts). This can sometimes hapens due to cards being blocked in apps or situations beyond the hotel's control. Therefore, we were forced to sell the room. The following morning, when you returned, we offered to reinstate the canceled reservation, provide you with a complimentary night as compensation, and fully credit your points, which you declined. We sincerely regret the situation and reiterate my apologies. Best regards Ibis Styles Mexico Reforma Team

Customer review rating 5.0/5

Fiona H. Business - Confirmed reviews ALL

Friendly staff, clean and quiet, no problems

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis Styles Mexico Reforma Team

Customer review rating 4.5/5

Michael B. Couples - Confirmed reviews ALL

Stayed in one of the suites for 3 nights, good size room, breakfast was good and location is excellent for the price.

Dear guest, It was a pleasure to welcome you to Mexico City and we thank you for providing your warm review. We are delighted that your enjoy our welcoming hospitality and you were confortable in your accomodations. We thank you one more and hope that we have the pleasure of your company again when your travels bring you back to Mexico City. All the best, Ibis Styles México Reforma Team

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Other web-users rate our hotel

  • 369 reviews 9.4/10 Location
  • 427 reviews 5.2/10 Room
  • 442 reviews 8.3/10 Service
  • 15 reviews 4.2/10 WiFi
  • 278 reviews 6.8/10 Breakfast
  • 143 reviews 5.3/10 Cleanliness
  • 101 reviews 7.4/10 Vibe
  • 5 reviews 10/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.