Dear Ms. Ika L. E., Thank you very much for taking the time to share your wonderful experience during your staycation at ibis Styles Malang. We are delighted to know that our strategic location near your child’s school made your stay more convenient and allowed you to easily return to the dormitory. It is also a pleasure to hear that you were satisfied with the cleanliness and freshness of the room, bathroom, and linens. We are equally pleased that you enjoyed the breakfast selection and found several dishes to your liking. Your kind recommendation for families is truly appreciated. As a valued ALL – Accor Live Limitless Classic member, we are grateful for your continued trust in ibis Styles Malang. We hope to welcome you and your family back for another comfortable and enjoyable stay in Malang. Sincerely yours, Ina Rianawati General Manager

Dear Ms. Dhiffara R. A. Z., Thank you for taking the time to share your positive feedback following your stay at ibis Styles Malang. We are delighted to know that everything went smoothly throughout your stay. Your satisfaction is a wonderful encouragement for our team to continue providing a comfortable and seamless experience for every guest. As a valued ALL – Accor Live Limitless Classic member, we truly appreciate your trust and continued support. We look forward to welcoming you back to ibis Styles Malang and making your next stay just as enjoyable. Sincerely yours, Ina Rianawati General Manager

Dear Mr. Henry S., Thank you very much for sharing your wonderful feedback following your stay at ibis Styles Malang. We are truly delighted to know that the personalized welcome prepared by our management and team exceeded your expectations and made you feel as though you were staying at a five-star hotel. Creating thoughtful and meaningful experiences for our guests is something we genuinely value, and your recognition of our team's extra effort means a great deal to us. As a valued ALL – Accor Live Limitless Diamond member, we sincerely appreciate your trust and loyalty. Your kind words will be shared with our team as encouragement to continue delivering personalized hospitality and memorable experiences. We look forward to welcoming you back to ibis Styles Malang for another exceptional stay. Sincerely yours, Ina Rianawati General Manager

Dear Ms. Fika D., Thank you for taking the time to share your experience at ibis Styles Malang. We are delighted to know that you had a pleasant stay and appreciated our strategic location, which makes it easy to reach the city center. We always strive to provide our guests with a comfortable and convenient stay while visiting Malang. As a valued ALL – Accor Live Limitless Classic member, we truly appreciate your trust in ibis Styles Malang. We look forward to welcoming you back and making your next stay just as enjoyable. Sincerely yours, Ina Rianawati General Manager

Dear Troy B., Thank you very much for choosing ibis Styles Malang and for your continued loyalty as an **ALL – Accor Live Limitless Gold member**. We truly appreciate your trust in Accor and are delighted to welcome you as one of our valued members. Your loyalty means a great deal to our team and inspires us to continue providing warm hospitality, attentive service, and a comfortable experience throughout every stay. We look forward to welcoming you back to ibis Styles Malang and making your next visit just as enjoyable and memorable. Sincerely yours, Ina Rianawati General Manager

Dear Fuk D. C., Thank you very much for your kind words and for choosing ibis Styles Malang. We are delighted to know that you had an enjoyable experience during your stay with us. Hearing that you will definitely be back again truly means a lot to our entire team. Your trust and appreciation motivate us to continue providing warm hospitality and a comfortable stay for every guest. We look forward to welcoming you back to ibis Styles Malang and making your next stay just as memorable. Sincerely yours, Ina Rianawati General Manager

Dear Dewantoro, Thank you for taking the time to share your experience at ibis Styles Malang. We are pleased to know that you found the room clean and suitable for a short stay. We appreciate your suggestion regarding the TV facilities. We will share your feedback with the relevant team regarding the possibility of providing access to **YouTube and Netflix**, giving our guests more entertainment options during their stay. Your feedback is valuable to us as we continue to evaluate and improve our facilities and guest experience. We hope to have the pleasure of welcoming you back to ibis Styles Malang for an even more comfortable stay. Sincerely yours, Ina Rianawati General Manager

Dear Andriana A. H. P., Thank you very much for sharing your positive feedback. We are delighted to know that you found your room clean and comfortable during your stay at ibis Styles Malang. Your kind words are a meaningful appreciation for our team and encourage us to continue maintaining the cleanliness and comfort of our rooms. We look forward to welcoming you back to ibis Styles Malang and providing another pleasant stay on your next visit. Sincerely yours, Ina Rianawati General Manager

Dear Jay D., Thank you for taking the time to share your detailed feedback. We are pleased to know that you found your room comfortable and clean, enjoyed the views, and appreciated the variety and quality of our breakfast. It is also wonderful to hear that our friendly and helpful team contributed positively to your stay. We appreciate your comment regarding the room size and understand that a more spacious room can provide additional comfort. We also take note of your feedback about the location. While our hotel is situated along a main road with convenient access to various areas of Malang, we are glad that ride-sharing services provided an affordable option for getting around the city. Your feedback is valuable to us as we continue to improve the overall guest experience. We hope to have the pleasure of welcoming you back to ibis Styles Malang and providing another comfortable and enjoyable stay. Sincerely yours, Ina Rianawati General Manager

Dear Dewi Ratnani, Thank you very much for sharing your experience with us. We are delighted to know that you and your family enjoyed your four-night stay at ibis Styles Malang, and that you found the room clean and comfortable. We are also pleased that you appreciated our convenient location and family-friendly atmosphere. It is wonderful to hear that our helpful team contributed to making your stay more enjoyable and comfortable for you and your family. Your kind feedback is a great encouragement for our entire team to continue providing warm and attentive service. We look forward to welcoming you and your family back to ibis Styles Malang for another memorable stay. Sincerely yours, Ina Rianawati General Manager

Dear Chamila H., Thank you for sharing your feedback as a Gold Member of ALL – Accor Live Limitless. We are pleased to know that ibis Styles Malang met your needs and provided a good enough experience for your business trip. We truly appreciate your continued loyalty and trust in our hotel. Your feedback motivates our team to continuously improve our service and ensure a comfortable and convenient stay for every guest, especially those travelling for business. We look forward to welcoming you back to ibis Styles Malang on your next business trip. Sincerely yours, Ina Rianawati General Manager

Dear Arif B. S., Thank you for taking the time to share your feedback following your stay at ibis Styles Malang. We are delighted to know that you had a comfortable stay with us. Your positive feedback is truly appreciated and encourages our team to continue providing a welcoming and enjoyable experience for every guest. We look forward to welcoming you back to ibis Styles Malang for another comfortable stay. Sincerely yours, Ina Rianawati General Manager

Dear Iiva S., Thank you for taking the time to share your wonderful feedback following your stay at ibis Styles Malang. We are delighted to know that you had a comfortable stay and enjoyed the spaciousness of our room, including the separate toilet and shower room concept. We are also pleased to hear your appreciation for the friendliness and helpfulness of our Front Desk team. Your kind words are a great motivation for our team to continue providing warm and attentive service to every guest. Thank you for choosing ibis Styles Malang. We look forward to welcoming you back for another pleasant stay in the future. Sincerely yours, Ina Rianawati General Manager

Dear Chandra D. C. Thank you for taking the time to share your feedback following your stay at ibis Styles Malang. We are delighted to know that you appreciated our strategic location and found our hotel to offer good value. We always strive to provide a comfortable stay with quality service and facilities that meet the expectations of our guests. Thank you for choosing ibis Styles Malang. We look forward to welcoming you back for another pleasant stay in the future. Sincerely yours, Ina Rianawati General Manager

Dear Agung P., Thank you for sharing your feedback as a Classic Member of ALL – Accor Live Limitless. We are delighted to know that you enjoyed a comfortable stay and appreciated our strategic location at ibis Styles Malang. Your positive feedback is truly appreciated and encourages our team to continue providing a pleasant experience for every guest. Thank you for your continued trust and loyalty. We look forward to welcoming you back to ibis Styles Malang on your next visit. Sincerely yours, Ina Rianawati General Manager

Dear Ms. Wahyu M. R., Thank you for taking the time to share your feedback following your stay at ibis Styles Malang. We sincerely apologize for the inconvenience you experienced during check-out due to only one elevator being operational, resulting in a waiting time of almost 13 minutes. We also regret that the cleanliness did not meet your expectations and that the drinking water dispenser on your floor was empty when you needed it. We understand how important these facilities are to ensuring a comfortable and convenient stay. As part of our commitment to reducing single-use plastic, ibis Styles Malang provides drinking water refill stations on each floor instead of single-use plastic bottles in the rooms. However, we understand that this initiative must be supported by consistent monitoring and timely refilling. Your feedback will be shared with our relevant teams to improve elevator availability, housekeeping standards, and the monitoring of drinking water supplies. As a valued ALL – Accor Live Limitless Classic member, we appreciate your trust in ibis Styles Malang and regret that we did not deliver the experience you expected. We hope to have another opportunity to welcome you back and provide you with a more comfortable and satisfying stay. Sincerely yours, Ina Rianawati General Manager