Papadopoli Hotel Venezia - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.8/5 1,246 reviews

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Papadopoli Hotel Venezia - MGallery Collection - Image 1
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Santa Croce 245, Giardini Papadopoli, 30135 VENICE, Italy

Description

Hotel extras

  • GREEN KEY certified hotel, international eco-label

  • Strategic location, accessible by car

  • Executive Suite with breathtaking views over Venice

  • Fully renovated hotel and rooms in perfect Venetian style

  • Terrace bar and Giardino d'Inverno restaurant in the most luxurious winter garden in Venice

Our accommodation(s)

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Room 1

Hotel location

Papadopoli Hotel Venezia - MGallery Collection

Santa Croce 245, Giardini Papadopoli
30135 VENICE
Italy

GPS:45.437907, 12.321094

Telephone
Fax +39 041 710394

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Winter Garden

Known for its dishes inspired by the Venetian tradition, the restaurant is perfect for banquets, business lunches and weddings, but it is also the ideal place for romantic dinners.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,246 reviews

Customer review rating 2.0/5

Anna K. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your kind words regarding our excellent location, breakfast, the cosy and well-designed rooms, and especially the comfort of the bed. We are also pleased to know that you appreciated having bathrobes and slippers prepared for all three guests, as well as the warm and helpful welcome from our evening reception team. At the same time, we are sorry to learn that some aspects of your stay did not meet your expectations. We take your comments regarding both the cleanliness of the shower and the experience with our morning reception team very seriously. These are certainly not the standards we aim to provide, and we will take concrete actions with the departments involved to address these points and further improve the consistency of our service. Regarding the children’s breakfast policy, we would like to clarify that the new Accor Children Policy applies to children up to 12 years old. At our hotel, however, our policy has always provided complimentary breakfast for children up to 10 years old. As indicated in our hotel policies, each property may choose to participate in the programme. We fully understand that this distinction may have influenced your overall perception of your stay, particularly when travelling as a family, and we are sorry that it left you with a negative feeling. We take note of all your observations and are grateful for the opportunity to learn from your feedback. Concrete actions will be taken with all the departments involved, with the aim of improving ourselves continuously and ensuring an increasingly positive experience for all our guests. We sincerely hope that you will reconsider your decision and that we will have the pleasure of welcoming you back as our guest, giving us the opportunity to offer you the experience you deserve. Kind regards, Pamela Merlini General Manager

Customer review rating 4.0/5

Natalia U. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Ian K. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share such a wonderful review. We are delighted to hear that you enjoyed our peaceful location along the canal, while still being within easy walking distance of the main attractions and restaurants. We are especially pleased that you enjoyed your upgraded room with a balcony and that it made your stay even more special. We truly appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit. Kind Regards, Pamela Merlini General Manager

Customer review rating 2.0/5

Rene Z. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate you bringing your experience to our attention, as comments such as yours give us the opportunity to reflect on our service and identify areas where we can improve. We are pleased to know that, despite the difficulties encountered, our manager was able to assist you and help improve the situation by offering you another room. We are also grateful for your kind acknowledgement of her efforts. That said, we are sincerely sorry for the inconvenience caused by the technical issue with the air conditioning in your room. We were not aware of the problem at the time of your check-in, and we are particularly disappointed that your experience did not reflect the level of comfort and service we aim to provide. We also regret the way the situation concerning the umbrellas was handled. On that day, we experienced a sudden and particularly heavy rainstorm, and our usual practice is generally to provide one umbrella per couple, in order to ensure that we can accommodate as many guests as possible and avoid leaving anyone without an umbrella. Nevertheless, we understand that, in your particular situation as a group of five, you expected a more accommodating and helpful approach from our Front Desk team. We are especially sorry if the communication and tone used during this interaction made you feel uncomfortable or unwelcome. This is certainly not the impression we wish to leave our guests with. Your comments regarding the service have been taken seriously, and we will use your feedback to reinforce with our team the importance of empathy, courtesy and finding the best possible solution for our guests, particularly when they are experiencing an inconvenience. Thank you once again for taking the time to share your feedback with us. We sincerely hope to have the opportunity to welcome you back as our guest in the future and to provide you with the comfortable and pleasant experience you should have received on this occasion. Kind regards. Pamela Merlini General Manager

Customer review rating 3.5/5

Benedict M. Friends - Confirmed reviews ALL

Dear Guest, Thank you sincerely for taking the time to share your experience with us. It truly means a lot to know that, despite the inconvenience you encountered, you had an overall wonderful stay and appreciated our hotel, our team, the comfort of your room, and the beautiful view. We are genuinely sorry about the situation with the main elevator. Unfortunately, this was an entirely unexpected technical issue, and the situation was made even more difficult by the Ferragosto summer holiday period, when many specialized companies in Italy are closed, resulting in longer than usual repair times. We did, of course, have an additional elevator available throughout this period to allow our guests to reach the different floors, although we completely understand that this could not fully make up for the inconvenience caused. Thank you again, from the bottom of our hearts, for your understanding and for taking the time to share your feedback with us. It would be a real pleasure to welcome you back in the future, and to offer you the flawless experience we always strive to provide. Warmest regards, Pamela Merlini General Manager

Other web-users rate our hotel

  • 623 reviews 9.6/10 Location
  • 605 reviews 8.2/10 Room
  • 844 reviews 9.4/10 Service
  • 8 reviews 4.9/10 WiFi
  • 300 reviews 9/10 Breakfast
  • 230 reviews 9.1/10 Vibe
  • 185 reviews 8.8/10 Food
  • 133 reviews 8.6/10 Cleanliness

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