Pullman Miami Airport 4 stars

Customer review rating (ALL Rating) 3.7/5 1,588 reviews

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Description

Hotel extras

  • Complimentary shuttle to and from Miami Airport. Hours 4.30am-12.00 midnight

  • Beautiful pool by the lagoon with a cascade waterfall.

  • Over 11,000 sq ft of spectacular meeting and event space.

Our accommodation(s)

Book this hotel
Room 1

A 325 sq. ft. (30 m²) elegantly appointed room with a premium view, free WiFi, Keurig coffee, refrigerator, working area and one king size bed with duvet. Complimentary bottled water on arrival, C.O. Bigelow amenities and iron/ironing board.

  • Views:

    Lagoon view

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Ice Machine
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Lagoon view

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Lagoon or City View. Mobility accessible king room with a spacious layout for easy maneuvering. Ensuite bath has roll in shower with bench, toilet with rear and side grab bars, and space under sink for wheelchair. Connecting room available

  • Views:

    Lagoon view

Max. number of persons
3
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Ice Machine
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Presidential Suite, one King-size bed, Living Room, Premium View - Lagoon side or top floor

Elegantly appointed suite, 1107 sq. ft. (102.8 m²), with modern decor and amenities. Entertain in style in our spacious separate lounge area within the suite with dining table included, microwave, complimentary WiFi, Nespresso maker.

  • Views:

    City View or Lagoon view

Max. number of persons
3

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Ice Machine
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Pullman Miami Airport

5800 Waterford District Drive
33126 Miami
United States

GPS:25.7819722, -80.291622

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • MIAMI INTL
  • MIA

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 281 rooms
  • 3 rooms for people with reduced mobility
  • 27 family rooms
  • 52 connecting rooms
  • 15 floors

Languages spoken at the hotel

  • English
  • Spanish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

13 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s TV Channels

Well-being

Pool

  • Outside
  • On site

Pullman Fitness Center

  • On site
  • On site
  • Outdoor parking
  • Private
  • Parking opened 24/7
  • Parking pricing: 31.39 € 35 USD Per day

  • Parking for a week

Services & equipment

  • Intercom

Tavolo

Serves classic Mediterranean dishes, executed simply and brilliantly. We select the finest seasonal ingredients.

Cooking style
Regional
Chef name
Enyelber Castro
Capacity
150
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Takeaway Meals
  • Private lounge

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu

Serves classic Mediterranean dishes, executed simply and brilliantly. We select the finest seasonal ingredients.

Le Bar offers high-end drinks that will initiate outsiders to the true Miami cocktail classics! With creative happy hour specials Monday-Friday, it's a resting place from the noise and traffic. Consider it a drink lover's calm in the center of the storm

Start your day with breakfast from 630am to 11am serving classic American options and made to order favorites.

Our sparkling pool offers breathtaking views of the Blue Lagoon Miami and the city skyline. Take a break from the ordinary and enjoy poolside lounging, swimming and sunning on your next visit to Miami.

Try our various types of fitness equipment and while working out enjoy the view of the lagoon.

Luxurious rooms, fabulous views and superb cuisine will make your wedding gloriously unique. Let our experienced wedding coordinators help you embrace every magical moment of your special day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,588 reviews

Customer review rating 3.5/5

Matias A. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Wee C. L. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Daniel G. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Catherine M. Business - Confirmed reviews ALL

Customer review rating 2.5/5

Emily D. Families - Confirmed reviews ALL

Customer review rating 2.0/5

Wee C. L. Couples - Confirmed reviews ALL

Check-in was like eternity. Not had to wait that long ever as a diamond member. The parking procedures were unnecessarily complicated. Behind the reception was a mountain of boxes. Like a warehouse. lounge was just messy, sofa filthy. And the WiFi was not working in the lobby. The gym is so dated. All the equipment had rust. The good…Thank you for the room upgrade. The breakfast crew were super efficient.

Customer review rating 4.0/5

Daniel G. Business - Confirmed reviews ALL

The staff are friendly and rooms are well cared for. The coffee offered in the rooms can be improved. Creamer and sugar should be more than one per person.

Customer review rating 0.5/5

Catherine M. Business - Confirmed reviews ALL

My credit card has been overcharged with room and restaurant expenses that I should not have incurred. I have attempted to call the hotel multiple times, i have left voicemails for the accounting section and have received to return call.

Customer review rating 2.5/5

Emily D. Families - Confirmed reviews ALL

Old hotel with the restaurant closed the breakfast not good not fresh Wait 1 hour for the shuttle!

Customer review rating 1.0/5

Christine P. Friends - Confirmed reviews ALL

The room was extremely run down and the bathroom was simply decrepit. Both hand towels were dirty, one had a huge hair on top of it, the other had makeup stains. Matress was old and sagging. Long line at the desk for check in at 10pm, long lines the next day as well; Not enough staff. No possibility to get small change. I remember this hotel when it was a Sofitel and it was beautiful. What a pity to have let it go down to that condition. This is far from being a 4 star as advertised.

Customer review rating 3.0/5

Cleverson L. Families - Confirmed reviews ALL

I was a little disappointed with my experience at the hotel. I am a frequent guest at Pullman hotels in Brazil and have always appreciated the quality and standards of the brand. However, compared with my previous experiences, I felt that the rooms and some of the services, particularly the breakfast, could benefit from some improvements and updates. I hope this feedback is helpful, as I have always had very positive experiences with Pullman.

Customer review rating 2.0/5

Jordyn O. Solo - Confirmed reviews ALL

I had to stay the night with no bag due to it being lost with the airlines. I asked the front desk if they had any toothbrushes or toothpaste and they said they would send it to my room. they never did and when it tried to call the front desk the phone did not work. I also heard several other guest talk about the front desk phone not working. all they had to offer me when I showed up was a cotton pad and a razor. nothing that is essential. for being a hotel airport you should offer more temporary toiletries. and not have the front desk lie about having things or going to bring them up if they are not going to.

Customer review rating 3.5/5

Frances E. T. Solo - Confirmed reviews ALL

The reception area was beautiful and welcoming. However the room was tired and in need of refurbishment. The staff were pleasant and helpful, arranging for a change of room when I reported an issue with the shower. The facilities are adequate for a short layover between flights, but would not be suitable for staying in as a base for spending time in or exploring Miami.

Customer review rating 0.5/5

Kiyoko S. Families - Confirmed reviews ALL

My booking was pre-paid & can’t cancel type booking. Reception told me she can’t see my pre-paid. YOU charge again!! Where should I talk! Can anyone contact me?

Customer review rating 1.5/5

Adolphus F. Couples - Confirmed reviews ALL

The staff was lovely but we were inconvenienced by not having any hot water in our room. Which is a basic necessity, especially after dancing at a friend's 50th birthday party in Miami heat. I spoke to a representative, Victoria, about it, which she stated they would give us a discount, but they did not.

Customer review rating 1.0/5

Belinda D. Families - Confirmed reviews ALL

Upon arrival, I was told I didn't pay my bill. Thankfully I had proof. I was also told that a nights stay was $140 and I had paid $225. When I asked for the difference, they claimed they couldn't do it. I was given a $75 gift card. Which I didn't want. I ended up just wasting it plus an additional $41 plus tip at the bar. I was very frustrated. I had to call for our linens to be changed due to have blood on them. Also the floor was never swept. There was debris on the floor. I pointed it out to the lady that came, but she didn't understand because she didn't speak English. Then upon check out, they charged me again for the room plus that $75 bill (which I was given credit). Our shuttle was leaving and I had to whole up not only our group, but others waiting. I was asked to be given a call back or an email and haven't received anything. I personally feel I should be compensated for the stress I endured during this time.

Customer review rating 1.0/5

Jeffrey W. Couples - Confirmed reviews ALL

No hot water to take shower. I told them at the front desk and they had a maintenance person come up to the room and after 30 minutes he still could not fix the problem. I explained if we could use the room across the hall since no one was staying on there, due to the housekeeper just finished cleaning the room and the manager said he did not have any rooms available due to the hotel being sold out. I told him the room was unoccupied and we wanted to take a shower before we left to go catch are cruise that we were going on that morning. He could not make that happen. He couldn't take anything off the bill, due to us booking through a third party. That is the first time in our life that has happened to us, so we will not be telling our friends and family to stay at this property due to that and also the carpet in the room should be updated. We had a king standard room and they were booked up , so they did not offer to move us

Customer review rating 3.5/5

Malika M. Business - Confirmed reviews ALL

In all my 15 years of All Accor membership, this stay was the first where the front desk staff struggled to find me a room though my reservation was made directly on the All Accor app three weeks prior. I was arriving from a long trip and the front desk staff was curt and cavalier. It took more than 1/2 hour to get a room. Complimentary breakfast was offered, but I was disappointed. Pullman service should be better than a midrange hotel.

Customer review rating 3.5/5

Patrick M. M. Business - Confirmed reviews ALL

Mobeen is a great person very helpful as well as Cory the shuttle driver

Customer review rating 1.5/5

Rodrigo L. G. Business - Confirmed reviews ALL

Upon checking out i wanted to clarify a missing breakfast reimbursement and was told the Manager was not there but to leave an email address and that the reimbursement will be done later. 4 days later and 3 follow-up and nobody has contacted me yet - Of course the reimbursement has not happened either.

Customer review rating 1.5/5

Dave B. Business - Confirmed reviews ALL

I was unable to complete my work in the evenings several nights due to WIFI not working. This created challenges for me. At checkin I was not given my breakfast vouchers even though they were part of my online booking. At checkin I was initially charged double the rate that I had booked at, I had to show the person my booking email in order to get the rate I had booked for. The Hotel Bar had an 18% gratuity automatically added to my bill which I did not identify and I ended up double-tipping multiple times for suppers there. My lasting impression was of being upsold or ripped off multiple times during this stay. Will not book here again.

Customer review rating 2.0/5

David Y. Couples - Confirmed reviews ALL

1 hour 5 minute wait for a shuttle at Miami Airport, followed by long wait to check-in due to insufficient staff.. Discussion over breakfast options as staff seemed unaware of All Accor benefits. No welcome amenity despite my statut…

Customer review rating 5.0/5

Keith M. Business - Confirmed reviews ALL

Great experience, perfect location, super friendly staff that went out of there way to help us and make our visit great. From check in to the hostess at the restaurant.

Customer review rating 4.0/5

Courtney B. Families - Confirmed reviews ALL

My family and I enjoyed our stay at the Pullman. We utilized the shuttle services and were able to check-in early for our reservation.

Other web-users rate our hotel

  • 1,355 reviews 8.4/10 Location
  • 2,344 reviews 4.7/10 Room
  • 2,031 reviews 6.7/10 Service
  • 49 reviews 4.4/10 WiFi
  • 1,049 reviews 4/10 Cleanliness
  • 1,011 reviews 4.1/10 Comfort
  • 744 reviews 4.2/10 Vibe
  • 658 reviews 5.3/10 Value

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