Novotel Sydney City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 3,034 reviews

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7 to 9 York Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central location with Sydney's iconic sights on the doorstep

  • Great transports links, including easy, direct access to the airport

  • Newly refurbished rooms with state-of-the-art digital facilities

  • Modern dining and creative cocktails at Birdie Bar & Brasserie

  • Fitness centre with treadmill, bikes and free weights

Our accommodation(s)

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Hotel location

Novotel Sydney City Centre

7 to 9 York Street
2000 SYDNEY
Australia

GPS:-33.86481857299805, 151.20530700683594

Telephone
Fax +61000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BIRDIE BAR & BRASSERIE

Step into an ode to all things avian at Birdie Bar & Brasserie. Order a Fast Lunch if you're short on time and have a big appetite, or choose one of our delectable sharing platters to enjoy with friends and family. Tasty fare on your terms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  3,034 reviews

TripAdvisor Rating  3.2/5  35 reviews

Customer review rating 3.5/5

Felicity M. Families - Confirmed reviews ALL

Easy late night (11.50pm) checkin. Well located and clean. Pillows were very big and hard and therefore uncomfortable. We asked for different pillows and were supplied with flatter but still a bit firm for my liking. On the booking page, it asked about late check out (5pm), which I wanted. The details said that this option was offered free of charge on Sundays. When I told front staff that I wanted to take advantage of this option, I was told by a sour looking woman that it wasn't accurate. I returned to the front desk to show the website details and after checking, it was agreed that I could check out at 5pm. On the Sunday, I received a phone call at lunch time asking when I was leaving as our belongings were still in our room. I explained that we had arranged late check out and would be back around 4pm. I was told "there's nothing in the notes". I recommend updating the website if it is inaccurate, or updating staff if the website is accurate.

Dear Felicity M., Thank you for sharing your feedback regarding your recent stay at Novotel Sydney City Centre. I am pleased to hear that you found the late-night check-in process easy and appreciated our location and cleanliness. I sincerely apologize for the discomfort you experienced with the pillows during your stay. While we aim to provide a variety of pillow options, it appears that we fell short in meeting your preferences. Your suggestion regarding the pillow selection will be taken into consideration for future improvements. I also regret the confusion surrounding the late check-out policy and the inconsistency in communication you encountered with our staff. It is important for us to ensure that our team is well-informed about our policies. Your feedback regarding the website and staff communication is invaluable, and I will ensure it is shared with the relevant teams to enhance our service. Thank you once again for your insights. We value your patronage and hope to welcome you back for a more seamless experience in the future. Regards, Stav.I Guest Experience Executive

Customer review rating 5.0/5

Jason E. Business - Confirmed reviews ALL

Friendly team and very comfortable room. Nice and cool, air con was a little noisy

Customer review rating 5.0/5

Matthew M. Business - Confirmed reviews ALL

Easy service, clean room

Dear Matthew M., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the easy service and found your room to be clean. Your satisfaction is our priority. Regards, Stav.I Guest Experience Executive

Customer review rating 3.0/5

Kiran K. Business - Confirmed reviews ALL

Novotel Sydney City Centre offers a fantastic location and good amenities, and the automated check-in process was smooth and efficient. However, the room was disappointingly small with a very dark, claustrophobic ambience, which made the stay less comfortable

Dear Kiran K., Thank you for your feedback regarding your recent stay. I am pleased to hear that you appreciated our location and the efficiency of our automated check-in process. However, I regret that the size and ambiance of your room did not meet your expectations. Your comments are valuable as we continuously strive to enhance our guest experience. Regards, Stav.I Guest Experience Executive

Customer review rating 2.5/5

Jaclyn M. Business - Confirmed reviews ALL

Top location, they also let me check in early between meetings which was great. Bed and room were as expected although could do with a variety of pillows rather than lots of the same super high ones. The bathroom really lets it down. It could have been made slightly bigger and not lost anything from the room itself. It feels like a boat or camper, only just enough space for the door to open between the sink and toilet. I wouldn't recommend for anyone near 6ft or taller as the shower had a dropped ceiling which left only just enough head height for me. The sink didn't drain and the shower grout was moldy. The vanity panel came off when I bumped it. Location is great for a short stay I can put up with the bathroom

Dear Jaclyn M., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sydney City Centre. We are pleased to hear that you appreciated our prime location and the early check-in option we provided for your convenience. However, I regret that the bathroom facilities did not meet your expectations. We strive to maintain high standards in all our accommodations, and your comments regarding the space limitations, drainage issues, and cleanliness are duly noted. While we cannot guarantee variations in pillow types, we appreciate your suggestion and will consider it for future improvements. Please know that your insights are invaluable in helping us enhance our services and facilities. We hope you might consider staying with us again and allow us the opportunity to provide a more satisfying experience. Regards, Stav.I Guest Experience Executive

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Other web-users rate our hotel

  • 1,562 reviews 9.2/10 Location
  • 2,003 reviews 6.5/10 Room
  • 1,755 reviews 7.7/10 Service
  • 67 reviews 3.2/10 WiFi
  • 942 reviews 4.7/10 Comfort
  • 797 reviews 6.7/10 Cleanliness
  • 488 reviews 6.6/10 Breakfast
  • 375 reviews 4.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.