The Sebel Sydney Martin Place 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,188 reviews

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The Sebel Sydney Martin Place - Image 1
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165 PHILLIP STREET, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central CBD location near well-known sights like Sydney Opera House

  • Kitchenettes, Nespresso coffee and Chromecast in all rooms

  • Easy access to partner parking spaces with discounts available

  • Varied breakfast options with local partner restaurants

  • In-room dining ordered by QR code from local partners

Our accommodation(s)

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Hotel location

The Sebel Sydney Martin Place

165 PHILLIP STREET
2000 SYDNEY
Australia

GPS:-33.86857604, 151.2108306884

Telephone
Fax +61 2 7258 1800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,188 reviews

TripAdvisor Rating  3.1/5  17 reviews

Customer review rating 4.5/5

Maree G. Friends - Confirmed reviews ALL

Room was good , very good location for what we needed

Dear Maree , Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found the room to your satisfaction and appreciated our convenient location. We look forward to welcoming you back in the future. Best regards, Night Manager Joseph The Sebel Sydney Martin Place

Customer review rating 4.5/5

Shenal A. Couples - Confirmed reviews ALL

I arrived quite early as my partner and I took the bus from Melbourne. The staff member who checked us in, was at the end of his night shift, already tired. But was extremely polite and accomodating, providing us an upgrade and an early check-in. It was also our anniversary, and the staff made sure that the hospitality was in order. Overall for a business hotel, it was far beyond what we expected and the true spirit of hospitality remained with the staff.

Dear Shenal, Thank you for your lovely feedback. We’re delighted to hear our team made your early arrival and anniversary stay special, and we’ll be sure to share your kind words with them. We sincerely apologise for the cleanliness and air-conditioning issues you experienced. This is not our usual standard, and your comments have been shared with our housekeeping team for immediate review. Thank you again for staying with us. We hope to welcome you back for an improved experience. Warm regards, Shannon De Silva Assistant Manager The Sebel Sydney Martin Place

Customer review rating 3.5/5

Michele J. M. Solo - Confirmed reviews ALL

Check in was good and quick. I was disappointed with the room specifically it did not have a dedicated wardrobe only a small cubicle about the size of a large microwave space. A minor issue for a 1 night stay however, it provided 2 bathrobes (folded up on hangers) and 2 spare hangers. The robe space was even too small to hang a short jacket let alone a dress or a pair of jeans or pants. It was also located directly adjacent to the lifts which was a bit noisy at times with people coming and going. Also, my booking included breakfast. This was provided at a small cafe outside the hotel. To be honest McDonalds would have been better. It was not enjoyable.

Thank you, Michele, for taking the time to share your feedback following your stay with us. We’re pleased to hear that you found our location convenient and that your check-in experience was smooth and efficient. We’re sorry to learn that aspects of your room did not meet your expectations, particularly the limited wardrobe space and the noise due to its proximity to the lifts. While we understand this may have been manageable for a one-night stay, we appreciate you highlighting how this impacted your comfort, and your comments have been noted for future room allocation considerations. We’re also disappointed to hear that the breakfast experience did not meet expectations. Your feedback regarding the quality, venue, and menu offering has been shared with our team, as we are always reviewing our partnerships to ensure they align with our guests’ expectations and deliver a positive start to the day. Thank you again for your honest feedback. We value your insights, as they help us identify areas for improvement, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Shannon De Silva Assistant Manager The Sebel Sydney Martin Place

Customer review rating 3.0/5

Fan J. Families - Confirmed reviews ALL

Location really great. Front desk service good. But the room service not ideal. Front desk ask when we will come back but the room service not finished before we come back, as we want to separate the bed. And not eating any mini bar item but charge the fee for a chocolate. Might be not fill in before we checked in. Unnecessary conversations happen when the transaction happened. Although refund? Bank still shows pending. Not satisfied check out experience. And the air conditioning sounds too loud. Unable to sleep well. Also room service pick one of the room cards after cleaning. I need to go down and pick it up. Hot room after coming back.

Thank you, Fan, for taking the time to share your detailed feedback. We’re pleased to hear you found our location convenient and our front desk team helpful. We’re very sorry that several aspects of your stay did not meet expectations, particularly around housekeeping timing, minibar accuracy, the room key being removed during servicing, and the noise from the air conditioning. This is certainly not the experience we aim to provide. Please accept our apologies for the minibar charge confusion. While the charge has been reversed on our side, pending transactions can take a few business days to clear depending on your bank. Your comments regarding minibar checks prior to arrival have been shared with our housekeeping team for immediate review. We also regret the inconvenience caused during checkout and the delay in preparing your room as requested. Your feedback has been escalated to the relevant departments so we can improve communication and consistency going forward. Thank you again for bringing these matters to our attention. We appreciate your honest feedback and hope to have the opportunity to provide you with a smoother and more comfortable stay in the future. Warm regards, Shannon De Silva Assistant Manager The Sebel Sydney Martin Place

Customer review rating 5.0/5

Barry G. Couples - Confirmed reviews ALL

Fantastic helpful staff great location very clean rooms would highly recommend

Thank you for taking the time to share such a wonderful review. We’re delighted to hear that you enjoyed our helpful staff, convenient location, and the cleanliness of our rooms. Your recommendation truly means a lot to the team, and your kind words will be shared with everyone. We hope to have the pleasure of welcoming you back to The Sebel Sydney Martin Place again soon! Regards, Night Manager Joseph, The Sebel Sydney Martin Place

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Other web-users rate our hotel

  • 612 reviews 9.4/10 Location
  • 849 reviews 7.2/10 Room
  • 613 reviews 7.6/10 Service
  • 18 reviews 7/10 WiFi
  • 303 reviews 6.4/10 Cleanliness
  • 174 reviews 4.9/10 Amenities
  • 166 reviews 3.8/10 Food
  • 124 reviews 4.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.