Novotel Brisbane South Bank 4.5 stars

Customer review rating (ALL Rating) 4.4/5 4,749 reviews

Best price
guarantee
Novotel Brisbane South Bank - Image 1
Novotel Brisbane South Bank - Image 2
Novotel Brisbane South Bank - Image 3
Novotel Brisbane South Bank - Image 4
38 Cordelia St, 4101 SOUTH BRISBANE, Australia

Description

Hotel extras

  • Featuring a 20m swimming pool, gym and zen terrace

  • The hotel features easy laneway access to the convention centre.

  • In-house restaurant is top traveler rated Spice Central Kitchen & Bar.

  • Each Junior Suite offers a separate lounge and bedroom with great views of Brisbane's suburbs.

  • On-site car parking $38 per car per 24 hours, subject to availability upon arrival

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Brisbane South Bank

38 Cordelia St
4101 SOUTH BRISBANE
Australia

GPS:-27.47748, 153.01734

Telephone
Fax +61 7 3295 4145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE CENTRAL KITCHEN & BAR

Journey with the accomplished team to explore the great food markets of the world. Our bright space and lush backdrop surrounds the central show kitchen, where polished techniques infused with modern twists highlight distinctive herb and spice elements.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,749 reviews

TripAdvisor Rating  4.5/5  798 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Joanne T. U. Families - Confirmed reviews ALL

Good, friendly front desk staff, especially Michael, Tiffany in admin very helpful with return of lost items. Quiet and comfortable bed. So much to do at Southbank. Helpful with Early check in late check out

Dear Joanne, Thank you for your kind feedback. We're delighted you found your room comfortable and welcoming, and that our location made it easy to enjoy everything South Bank has to offer. It’s lovely to hear Michael and Tiffany made a positive impression – we’ll be sure to pass on your thanks. We’re also glad we could assist with your early check-in, late check-out, and the return of your items. We hope to welcome you back again soon. Sincerely, Novotel Brisbane South Bank

Very Disappointed - Find Somewhere Else!

TripAdvisor rating 3.0/5

KARENH934 TripAdvisor review

Firstly. I'll start by saying how lovely and helpful the staff were. From the front desk to housekeeping, they were professional , polite and helpful. That's about where it ended. The property is rated as 4.5 stars. I think they must be for the staff. I've never stayed in a hotel of this rating where the carpets were as filthy and an ongoing battle to get cold water from a bathroom tap. Room service finishes at 2100 to be replaced by only lasagne and a bean salad until breakfast service. We ordered steaks on the first night. Although very tasty and well cooked, I don't understand why they arrived at the room without even a lid on the plate to keep it warm, let alone a warming trolley, so the result was obvious. Nor have I ever seen breakfast pastries served with no preserves (or even butter). When asked, the lovely receptionist sent some as 'a Christmas gift'. Very sweet of her, but also an odd situation. For those thinking 'well go out for meals; a) due to an injury this wasn't possible; and b) not the point at such a highly rated property.. Also. the blanket in the room was coated with such a thick layer of dust, it was unusable. There are further issues I could speak about, but suffice to say if not for the staff, this Novotel would battle for 3 stars. Very disappointed 😞

Dear Guest, Thank you for your feedback. While we’re glad our team made a positive impression, we’re very sorry other aspects of your stay fell short. Your concerns about cleanliness, in-room dining, and amenities have been shared with our teams for review and improvement. We understand your disappointment and appreciate you bringing this to our attention. If you’d like to discuss your experience further, please contact us at ha0x0-sl2@accor.com – we’d value the opportunity to speak with you directly. Sincerely, Novotel Brisbane South Bank

Customer review rating 5.0/5

Julie L. Families - Confirmed reviews ALL

Perfect

Dear Julie, Thank you for your lovely feedback. We're pleased to know you found our hotel both well located and well appointed. It’s wonderful to hear our facilities and setting added positively to your stay. We look forward to welcoming you back. Sincerely, Novotel Brisbane South Bank

Customer review rating 4.0/5

Karen M. Couples - Confirmed reviews ALL

Happy to be upgraded to higher floor. Disappointed no welcome amenity, robes, slippers or stationery in room.

Dear Karen, Thank you for your feedback. We're pleased to hear you appreciated the upgrade to a higher floor, though we're sorry to learn that certain expected amenities were not in your room. Items such as robes, slippers, and stationery are available upon request, and we apologise if this wasn’t clearly communicated during your stay. Your comments help us identify where we can improve the guest experience, and we’ve shared your feedback with our team for review. We hope to welcome you back for a more seamless stay. Sincerely, Novotel Brisbane South Bank

Customer review rating 4.5/5

John M. Couples - Confirmed reviews ALL

Our only concern was that my wife came down with what we believe to have possibly been food poison. We're not suggesting that it was caused by what we eat in your restaurant, however that was the only place where we had different meals. Your staff were very helpful and we could not fault their concern for her health. With that in mind we will certainly stay with you again

Dear John, Thank you for your review. We're very sorry to hear your wife felt unwell during your stay and hope she has fully recovered. We're glad our team were able to assist and provide genuine care during that time. Please don’t hesitate to reach out if you’d like to discuss anything further. We truly appreciate your kind words and are pleased to know you would choose to stay with us again. Sincerely, Novotel Brisbane South Bank

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,701 reviews 8.9/10 Location
  • 2,607 reviews 8.1/10 Room
  • 2,491 reviews 8.4/10 Service
  • 66 reviews 3.8/10 WiFi
  • 1,075 reviews 7.5/10 Comfort
  • 1,022 reviews 7.6/10 Cleanliness
  • 805 reviews 7.2/10 Food
  • 734 reviews 7.7/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Brisbane

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.