Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 700 reviews

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Mercure Maidstone Great Danes Hotel - Image 1
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Mercure Maidstone Great Danes Hotel - Image 3
Mercure Maidstone Great Danes Hotel - Image 4
Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, United Kingdom

Description

Hotel extras

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  700 reviews

TripAdvisor Rating  3.6/5  2,088 reviews

good

TripAdvisor rating 5.0/5

Sarah G TripAdvisor review

went here with my friends and the hotel was amazing and very acomdating and nina at reception was amazing very very helpful. only thing is mantinece in the room needs much attention radiators neef bleeding ventilation does not work

Boxing day carvery

TripAdvisor rating 5.0/5

Lisa P TripAdvisor review

We have just returned home after a fantastic boxing day carvery. Everything from beginning to end was fabulous. The staff were polite & helpful. The food was mouthwateringly delicious. We were made to feel welcome & at no time did we feel rushed to go. Will definitely be back next year

Dear Lisa, Thank you so much for your wonderful feedback. We are delighted to hear that you had such a fantastic Boxing Day carvery with us and that everything from start to finish was fabulous. It’s lovely to know you found our team polite and helpful, felt truly welcome, and were able to relax and enjoy your time without feeling rushed. We are especially pleased that you enjoyed the food and found it mouthwateringly delicious — I will be sure to share your kind comments with our kitchen and service teams, who will be thrilled. Thank you again for choosing to spend Boxing Day with us. We look forward to welcoming you back next year. Kind regards, Nina Djemal Guest Service Manager

Customer review rating 3.0/5

Peter G. Couples - Confirmed reviews ALL

We upgraded because the upgrade description offered a room in a quieter part of the hotel and given the time of year we anticipated parties etc. We found ourselves in room 215 which was well appointed BUT directly above the bar and restaurant. We were unable to get to sleep until the disco and party ended. The following morning we transferred to a smaller room well away from the bar etc. The staff were very helpful and refunded of the upgrade The new room while away from noise was very cold. The radiator needed bleeding. I reported this to staff and was told a room heater would be provided and maintenance would deal with the radiator. Neither heater nor maintenance arrived. Again sleep was difficult because of the cold. The following morning I reported this to staff. We were out for the day and on return found the radiator fixed and heater in place. I am concerned that the promise of a room in a quieter part of the hotel is misleading and the service to our substitute room failed. We stayed for 3 nights, 2 of which were unpleasant. We have stayed at this hotel over 12 years but I have to say our disappointments with this stay mean we must consider alternatives. P. G.

Dear Mr. G., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you faced during your visit. It is regrettable that the room you upgraded to did not meet your expectations for quietness, and I understand how disruptive noise can be to a restful experience. I appreciate your comments regarding our staff's assistance with the upgrade refund. Regarding the issues you encountered in your new room, I regret that the heating situation was not addressed in a timely manner. While I am pleased to hear that the radiator was eventually fixed and a heater provided, I acknowledge that this should have been managed more efficiently. Your concerns about the accuracy of our room descriptions are taken seriously, and I will ensure that this feedback is reviewed. We value your loyalty over the years and would like the opportunity to restore your faith in our services. Best regards, Poppy Guest Service Supervisor

Customer review rating 3.0/5

Charles G. Solo - Confirmed reviews ALL

Saturday nights are always noisy, limiting the public space. And the construction is poor, noise insulation low, between rooms and from the corridor. Aluminium sash windows a technical curio, but when fatigue breaks the latch, the top pane drops, and you get cold air plus the boy racers exhaust roar from the motorway that runs close by.

Dear Mr G., Thank you for sharing your feedback regarding your recent stay with us. We acknowledge your concerns about the noise levels and the condition of certain facilities. Our hotel is committed to providing a comfortable experience, and we appreciate your insights regarding the sound insulation and window issues. Please be assured that your comments will be taken into consideration as we continue to enhance our offerings for future guests. Thank you also to your comments towards the receptionist on Saturday night. We hope to have the opportunity to welcome you back for a more enjoyable experience. Best regards, Poppy Guest Service Supervisor

Great staying at the hotel

TripAdvisor rating 4.0/5

Olivier D TripAdvisor review

Good séjour at the hotel Unfortunately the sauna was out of action at the women changing room and we haven’t been told before traveling to the hotel, my partner was looking forward to use it as she has a back problem. Other than that good facilities such as swimming pool and steam room.

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay and made good use of our facilities, particularly the swimming pool and steam room. I am very sorry to learn that the sauna in the women’s changing room was out of action during your visit, and that this was not communicated to you prior to your arrival. I completely understand how disappointing this must have been, especially as your partner was looking forward to using it to help with her back problem. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with the leisure and management teams so we can review both the issue itself and how we communicate any facility closures to our guests. We truly appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable and complete experience. Kind regards, Nina Djemal Guest Service Manager

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Other web-users rate our hotel

  • 562 reviews 9.4/10 Location
  • 1,527 reviews 5.5/10 Room
  • 1,751 reviews 8.8/10 Service
  • 15 reviews 8/10 WiFi
  • 724 reviews 5.3/10 Comfort
  • 720 reviews 9.1/10 Breakfast
  • 603 reviews 5.2/10 Amenities
  • 591 reviews 5.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.