Mercure Hanoi la Gare 4 stars

Customer review rating (ALL Rating) 4.6/5 835 reviews

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Description

Hotel extras

  • In front of Railway Station, close to ICE Exhibition Centre, French Quarter, Old Quarter

  • Ideal for both business and leisure travelers

  • Modern facilities of midle-scale international standard

  • High comfort with silent sleeping experience

  • The best of local cuisine and the largest wine selection offered at huge discounts

Our accommodation(s)

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Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Cua Nam Ward
100000 HANOI
Vietnam

GPS:21.0262, 105.841778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  835 reviews

TripAdvisor Rating  4.3/5  1,462 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Henry H. Solo - Confirmed reviews ALL

Loved my stays. The team from all departments were so professional and helpful. Thank you for the room upgrade on both stays and the early check in on the second stay. Thanks for such lovely experiences.

Dear Henry H., Thank you for your kind feedback regarding your recent stays. We are delighted to hear that our team's professionalism and helpfulness contributed to your positive experiences. We look forward to welcoming you back for another enjoyable stay in the future. Thomas EVRARD General Manager

Home in Hanoi.

TripAdvisor rating 5.0/5

hbhbhb20 TripAdvisor review

Felt like Home in Hanoi. Highly recommended, wonderful team, amazing location. Our second time here. I first stayed at Mercure Hanoi la Gare in 2024, and decided to make another trip to the city two weeks ago. I insisted to stay here again as we had good memories from the first time. The whole team was very helpful and accommodating, especially since we booked last minute. I called on a Saturday to book for checking in on the following Monday. The hotel was quite packed, but Antoine at the front desk connected me to Ms Huong Tran who promptly replied me over the weekend and helped arrange a reservation. She was very quick in communicating and assured me that all is well for the stay with my Father. Once we got there, everything was smooth, and they accommodated to our requests of a standing shower and twin beds. Despite them being full, the atmosphere whilst checking in is seamless and it felt like we returned home. Everyone from the reception (Mr Antoine, Mr Nguyen, Ms Nga), to the coffee shop, to housekeeping are all warm, friendly, and very helpful. A special thank you to Antoine & Nguyen, who always welcomed us with a smile when we returned back to the hotel late evening every day, and asked us how our day was. I remember Mr. Nguyen from the stay in 2024 as well - he’s always making sure we are doing alright. Hoan at the lobby is also a gem, always making sure we got into the correct Grabs and helped us communicate locally when needed. I am also grateful to Ms Nga Vo, who on our second day helped transfer us to another room to assure comfort for my father regarding the shower and bedding accommodation. She was all Yes and all smiles even though we requested more than a few things! The team is always positive in responding to requests and do their best wherever they can - there was not a moment they made me feel I requested anything unnecessary. Thank you to all, as well as Mr Antoine and Ms Huong Tran, for making this reservation happen and providing us with a beautiful experience in Hanoi again.

Customer review rating 4.5/5

Jeanne A. P. Friends - Confirmed reviews ALL

We stayed one night then checked out and returned a day later for two nights. Our second stay was much quieter as our room did not face the busy street.

Dear Jeanne A. P., Thank you for your thoughtful feedback and for staying with us several times. We are pleased to hear that you found our accommodations comfortable and clean. It is great to know that your second stay was quieter and more enjoyable. We hope to welcome you back for another visit soon. Thomas EVRARD General Manager

Customer review rating 3.5/5

Daewon P. Business - Confirmed reviews ALL

Good

Dear Mr. P., Thank you for your feedback regarding your recent stay. We are pleased to hear you appreciated our prime location. However, we regret that your experience did not fully meet your expectations. Your comments will be taken into consideration as we strive to enhance our services. Thomas EVRARD General Manager

Customer review rating 5.0/5

Anujith R. Couples - Confirmed reviews ALL

I had an amazing stay with such a great hospitality and services from the team that added a star to my trip.

Dear Anujith R., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our hospitality and services. Your positive feedback means a lot to our team, and we look forward to welcoming you back in the future. Thomas EVRARD General Manager

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Other web-users rate our hotel

  • 375 reviews 9.5/10 Location
  • 404 reviews 7.6/10 Room
  • 515 reviews 9.3/10 Service
  • 13 reviews 6.7/10 WiFi
  • 214 reviews 6/10 Comfort
  • 183 reviews 8.8/10 Cleanliness
  • 160 reviews 7.5/10 Breakfast
  • 73 reviews 4.9/10 Amenities

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