Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,347 reviews

Best price
guarantee
Novotel Kuala Lumpur City Centre - Image 1
Novotel Kuala Lumpur City Centre - Image 2
Novotel Kuala Lumpur City Centre - Image 3
Novotel Kuala Lumpur City Centre - Image 4
2 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia

Description

Hotel extras

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge.

  • Dedicated parking space for large vehicles such as MPV, SUV, and 4WD available at Basement 2.

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit.

  • Special parking rate for in-house guests at only MYR5 flat rate per day with multiple entries.

  • A MYR10 Tourism Tax per room per night applies to all foreign guests, payable at the hotel.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Food Exchange

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine available for lunch and dinner. Treat yourself to the indulgent palatable a la carte menu for a feast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,347 reviews

TripAdvisor Rating  3.7/5  4,736 reviews

Customer review rating 2.0/5

Tommy K. K. S. Business - Confirmed reviews ALL

Arrived at the Novotel at 12.30pm. Room was not ready for ALL Plat despite prior notification of arrival details. Quite pointless to proactively reach out to Plats to get arrival time information if the room can't be ready 1.5 hours ahead of regular check in. Faced significant issues with laundry not being returned on time which the hotel claimed was due to a missing deposit (no such request made). Took a protracted discussion and follow-up for the hotel to resolve the matter satisfactorily, but disappointing that apparently the internal discussion with the GM decided that there would be no service recovery. Not very hospitable, particularly when the decision was made with false information. The staff here are friendly and well intentioned but not hospitality minded. It would take fundamental mindset and culture change to turn this place around, apart from relying merely on its good location to drive business.

Somewhat Happy Ending to a Comedy of Errors

TripAdvisor rating 2.0/5

Tommy K TripAdvisor review

Stayed at the Novotel Kuala Lumpur City Centre for two nights as an ALL Plat. Poor overall experience, though the executive lounge on the first floor was a nice touch and offered some decent amenities (particularly premium sparkling and still water) Arrived at the Novotel at 12.30pm but room was not ready despite prior conveyance of arrival details. Quite pointless to proactively reach out to Plats to get arrival information only to reply that check-in is subject to availability and if the room can't be ready 1.5 hours ahead of regular check in. Might as well not reach out with a pre-arrival email at all. Faced significant issues with laundry not being returned on time which the property claimed was due to a missing deposit (despite no such specific instructions being provided). There were also issues around not being able to contact an operator via the in room phone, which represents not just a service but also a safety issue. The delayed laundry required a protracted discussion and follow-up for the hotel to resolve the matter satisfactorily. It was disappointing that the hotel's internal discussion with its GM allegedly determined that the hotel would not provide any service recovery. This was not very hospitable, particularly when the decision was made with false information. The hotel had also unilaterally charged the guest's credit card (even after being informed that the guest would like to speak with a management rep in the afternoon) after the false assumption that the guest departed (despite luggage being in the hotel's possession). Charging a credit card that is not on file is disingenuous when the hotel was relying on the argument of not having a credit card on file as justification for the laundry issue and lack of service recovery. The staff here are friendly and well intentioned but not hospitality minded. It would take fundamental mindset and culture change to turn this place around, apart from relying merely on its good location to drive business. At the Novotel's price point, there is absolutely no reason for prospective guests to stay here. Those looking for access to Pavilion can stay at the JW or Grand Millennium, while ALL Elites will be better off at the Pullman.

Customer review rating 4.0/5

Pin C. Families - Confirmed reviews ALL

Convenient location to major dhopping centres and food venues

Dear Pin C., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 3.5/5

Lin T. Couples - Confirmed reviews ALL

Overall is good, but twin bad too narrow, pillow height not fit my neck, bathroom mirror have minor sting.

Customer review rating 3.0/5

Radhika M. N. Families - Confirmed reviews ALL

I reached the hotel at 2 PM to check in but was however given a room only at 3pm that too after requesting several times. How does the hotel expect travellers to stay here who have come exhausted after long flights. Also I requested for a sanitary pad in emergency which they dint have. You keep grooming sets for men but essential item for women is not available

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,757 reviews 9.6/10 Location
  • 2,294 reviews 7.7/10 Room
  • 2,396 reviews 8.4/10 Service
  • 51 reviews 7.2/10 WiFi
  • 1,188 reviews 8.3/10 Cleanliness
  • 975 reviews 5.7/10 Comfort
  • 920 reviews 6.9/10 Breakfast
  • 178 reviews 5.5/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Kuala Lumpur

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.