Pullman Melbourne City Centre 5 stars

Customer review rating (ALL Rating) 4.2/5 3,538 reviews

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Pullman Melbourne City Centre - Image 1
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265 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • A perfect base in the heart of Melbourne city. Bourke Street Mall and Emporium are close by.

  • With the city's best food and fashion on our doorstep, explore Melbourne's many delights.

  • Home to Melbourne CBD's highest rooftop bar, Blossom with CBD views. Woodfire pizzas featured.

  • Elevate Club Lounge & Room 1954 on Level 15, offer guests & private events breathtaking views.

  • Fully equipped fitness center featuring infrared sauna, cardio equipment, weights and racks.

Our accommodation(s)

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Hotel location

Pullman Melbourne City Centre

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812876, 144.96526

Telephone
Fax +61 3 9663 4711

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,538 reviews

TripAdvisor Rating  3.9/5  280 reviews

Customer review rating 2.5/5

Pauline G. Couples - Confirmed reviews ALL

Room nice but did express checkout and we got a bill for a heap of minibar items that we did not touch. Was refunded but leaves a sour note and wonder how this can happen apart from I guess cleaners stealing items or hotel being dodgy? Won't do express again and will ask someone to verify everything there before we leave the room next time. Also disappointed my request to reschedule dates was denied as i broke my arm 2 days before. Came anyway as didn't want to lose money but couldn't do much and in pain so definitely not the nice xmas break we had planned.

Dear Pauline G., Thank you for your feedback. I apologize for the inconvenience with the minibar charges and for the disappointment regarding your rescheduling request—we understand how frustrating this must have been, especially given your injury. We’re glad the minibar issue was resolved promptly, and we appreciate your understanding as we continue to review processes to prevent this in the future. Regards, Alex Mihardja Executive Assistant

Customer review rating 4.0/5

Miu L. L. Business - Confirmed reviews ALL

The hotel’s location is very convenient to the shops. Overall, the stay was good, but for a 5-star hotel I expected a bit more. The lack of complimentary bottled water was not impressive, and I was also disappointed that there were no toothbrushes in the bathroom. As an Accor Plus member, we are entitled to a welcome drink per room, but we only received the voucher after asking for it.

Dear Miu L. L., Thank you for your feedback. We’re glad you enjoyed the location and overall stay, and we apologize that some aspects did not meet your expectations. Your comments regarding amenities and Accor Plus benefits have been noted and shared with our team for improvement. Regards, Alex Mihardja Executive Assistant

Customer review rating 2.0/5

Anoop S. Business - Confirmed reviews ALL

Had a 2 night stay. Though being a gold member none of the benefits were provided. no early check in, no upgrade, no place to sit and work till room is available. They just said they are fully booked, though I could see availability online. Quite cold experience and would not stay again - not worth the price. I can get same sad experience at Mercure next door with fraction of the cost.

Dear Anoop S., Thank you for your feedback. I’m sorry your stay did not meet expectations. Please note that early room access and complimentary upgrades are always subject to availability. Each day, we have an allocated number of rooms set aside for loyalty members, distributed across Limitless, Diamond, Platinum, Gold, etc. Once this daily allotment is fully booked, complimentary upgrades are unfortunately no longer available. We appreciate your comments and will share them with our team to help improve the guest experience. Regards, Alex Mihardja Executive Assistant

Customer review rating 4.5/5

Martha L. F. L. Families - Confirmed reviews ALL

Check in was smooth, hotel room was great. Breakfast was delicious. Location of hotel was fantastic. Happy with the Go Green campaign and obtain the $10 voucher. Will definitely stay at Pullman again. Will be good if hotel slippers is provided.

Dear Martha L. F. L., Thank you for your feedback. We’re delighted you enjoyed your stay, breakfast, and the hotel’s location. We appreciate your suggestion about slippers and will take it on board for future improvements. Regards, Alex Mihardja Executive Assistant

Customer review rating 1.5/5

Lesley A. K. Couples - Confirmed reviews ALL

We have stayed at the Pullman several times and always looked forward to coming back. This visit was extremely dissappointing. As A. loyal long time member my standing preference has always been for A. room on A. high floor away from the lift so that I can have A. quiet sleep - we had room 314 (low floor opposite lift - with noisy guests on A. Saturday night). On arrival there was A. strange ozone machine in the room which we had to ring reception to remove, the TV didnt work (another call), maintenance came to fix our hot water but we hadnt reported an issue and it wasnt broken, we discovered A. crumpled note advising we would need to make other arrangements for water and toilets between 10 am and 4 pm on the Monday because water was being shut off for the building - we tried to stay away from the hotel to avoid this inconvenience but there was no notification when it came back on. Despite running taps later that day and the next morning we had brown water - even the ambient water from the water machine was very cloudy. We werent game to have A. shower before check out as we didnt trust the water. Reception staff also seemed unfriendly for the duration of our stay. When my husband asked for directions to the closest toilet during the water outage he was treated with distain, as though it was A. major imposition. I felt that my loyalty to Accor meant nothing this visit (perhaps it was because I was using my "free" stay for one of our 3 nights) and doubt whether I will stay at this hotel again.

Dear Lesley A. K., Thank you for sharing your detailed feedback. I sincerely apologize for the inconveniences you experienced during your stay, including the room allocation, water outage, and issues with in-room amenities. Please know that early room access and complimentary upgrades are always subject to availability, and we allocate A. set number of rooms each day for loyalty members across Limitless, Diamond, Platinum, and Gold tiers. I have escalated your concerns to our General Manager for review, and we truly appreciate your long-term loyalty and constructive feedback as we continue to improve our guest experience. Regards, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 1,677 reviews 9.4/10 Location
  • 1,940 reviews 7.6/10 Room
  • 1,873 reviews 6.9/10 Service
  • 23 reviews 3.3/10 WiFi
  • 617 reviews 7.1/10 Cleanliness
  • 595 reviews 6.8/10 Amenities
  • 507 reviews 7.6/10 Breakfast
  • 369 reviews 7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.