Swissôtel Living Jakarta Mega Kuningan 5 stars

Customer review rating (ALL Rating) 4.8/5 525 reviews

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Description

Hotel extras

  • Surrounded by Jakarta's prime business districts

  • Stay responsibly because we care, your carbon footprint is our priority

  • 240 fully serviced residences featuring functioning kitchen and washing machine

  • Grilled artisanal gourmet cuisine at Embers restaurant

  • Options of in-room Vitality experience with fitness items & instruction available

Our accommodation(s)

Hotel location

Swissôtel Living Jakarta Mega Kuningan

Jl Guru Mughni Kav 10-3 No 5, Kuningan Timur, Setiabudi
12930 SOUTH JAKARTA
Indonesia

GPS:-6.22856, 106.82199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  525 reviews

Customer review rating 5.0/5

Marsya K. A. Couples - Confirmed reviews ALL

Love the service and kindness of the staff! Thank you!

Dear Mrs. Marsya K. A., Thank you very much for your wonderful review. We are truly delighted to hear that you had an amazing stay with us. Your kind words about the service and kindness of our team mean a great deal to us and will certainly be shared with the entire staff as encouragement. Thank you once again for choosing Swissôtel Living Jakarta Mega Kuningan. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Teguh Utomo Front Office Manager

Customer review rating 4.5/5

Li M. J. T. Business - Confirmed reviews ALL

The hotel is beautiful and I had a wonderful stay. Really appreciate the excellent service. The only quibble I have is that the room maintenance was rather poor for such a new hotel. There were nail clippings in my dustbin (probably by a previous occupant) and the showerhead holder in the toilet was completely broken - the showerhead could not be hung up at all.

Dear Mrs. Li M. J. T., Thank you very much for taking the time to share your feedback with us. We are delighted to know that you found the hotel beautiful and had a wonderful stay, and we truly appreciate your kind words regarding the excellent service provided by our team. At the same time, please accept our sincere apologies for the shortcomings you experienced regarding room maintenance and cleanliness. Finding nail clippings in the dustbin and encountering a broken showerhead holder is certainly not reflective of the standards we strive to uphold, especially as a new property. Your comments have been shared with our Housekeeping and Engineering teams for immediate follow-up and corrective action to ensure this does not recur. Your feedback is invaluable in helping us improve, and we thank you for bringing this to our attention. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a flawless and more comfortable experience. Warm regards, Teguh Utomo Front Office Manager

Customer review rating 5.0/5

Justin U. Business - Confirmed reviews ALL

Now spent 5 weeks in this new property in Jakarta and as an experienced guest of many of the top Accor hotels globally I have to say that this is easily one of the best. Gilles runs an excellent hotel and the staff are efficient, hardworking and incredibly friendly. Credit to him and the team for an outstanding experience. Special mention to the housekeeping staff - always so warm and professional and the room is spotless every single time. Would highly recommend a long or short stay here.

Dear Mr. Justin U., Thank you very much for your continued loyalty as a valued Accor Live Limitless Diamond Member and for sharing such an exceptional and detailed review. We are truly honored by your kind words and delighted to know that Swissôtel Living Jakarta Mega Kuningan stands among the best Accor hotels you have experienced globally. It is a great pleasure to learn that your five-week stay with us was outstanding and that our team’s efficiency, friendliness, and professionalism made a lasting impression. Your special recognition of Mr. Gilles’ leadership, as well as our housekeeping team, guest relations, and coffee shop staff, is sincerely appreciated and will be proudly shared with the entire team. Knowing that the room was consistently spotless and that our colleagues delivered warm, professional service truly motivates us to maintain these high standards. At the same time, we sincerely apologize for the inconvenience you experienced regarding the Wi-Fi speed. Please rest assured that your feedback has been shared with our IT team for immediate review and improvement, as reliable connectivity is essential, especially for long-stay guests. Thank you once again for your strong recommendation and trust in our hotel. We are delighted to have you staying with us and delivering an even more seamless experience. Warm regards, Teguh Utomo Front Office Manager

Customer review rating 5.0/5

Sushanth V. Families - Confirmed reviews ALL

I stayed here with my family during my wedding, and the entire team was super helpful and accommodating. My family’s first international trip and couldn’t have chosen a better stay than Swissotel. This was my second stay and made sure my friend and my wife’s side of the family also chose Swissotel. Highly commend the service from the check in team, the team at lounge and the housekeeping team for a personal touch. Will return soon as it’s one of my go to places in Jakarta.

Dear Mr. Sushanth v., Thank you very much for your continued loyalty as a valued Accor Live Limitless Platinum Member and for sharing such a heartfelt and memorable review with us. We are truly honored that you chose Swissôtel Living Jakarta Mega Kuningan for such a special occasion as your wedding, and that your family’s first international trip was spent with us. It is wonderful to know that our team was able to provide a warm, helpful, and accommodating experience, making your stay and your family’s stay so meaningful. We sincerely appreciate your kind recognition of our check-in team, lounge team, and housekeeping team for their personal touch. Your trust in recommending Swissôtel to your friends and your wife’s family, and this being your second stay with us, means a great deal to our entire team. Thank you once again for choosing Swissôtel Living Jakarta Mega Kuningan as one of your go-to places in Jakarta. We look forward to welcoming you and your family back very soon for another memorable stay. Warm regards, Teguh Utomo Front Office Manager

Customer review rating 4.5/5

Hendy L. Families - Confirmed reviews ALL

The staff provided excellent service, and the hotel felt brand new and very clean. The breakfast buffet was decent, though it could use some improvement—specifically, I would have liked to see a wider variety of protein dishes. Aside from that, our stay was perfect.

Dear Mr. Hendy L., Thank you very much for taking the time to share your feedback with us. We are delighted to know that you had a nearly perfect stay and that you found our team’s service excellent, along with the hotel’s brand-new feel and cleanliness. We truly appreciate your constructive comments regarding the breakfast buffet. Your suggestion for a wider variety of protein options has been shared with our culinary team for review and improvement. In addition, we apologize for the inconvenience caused by the Wi-Fi signal coverage in certain areas of your room, particularly in the bathroom and bedroom. This feedback has been passed on to our IT team for further evaluation and enhancement. Your insights are invaluable in helping us improve our guest experience. We hope to have the pleasure of welcoming you back to Swissôtel Living Jakarta Mega Kuningan and providing you with an even more seamless and enjoyable stay in the future. Warm regards, Teguh Utomo Front Office Manager

Other web-users rate our hotel

  • 134 reviews 8.8/10 Location
  • 333 reviews 9.4/10 Room
  • 387 reviews 9.3/10 Service
  • 13 reviews 4/10 WiFi
  • 214 reviews 9.9/10 Vibe
  • 170 reviews 9.3/10 Cleanliness
  • 169 reviews 9.4/10 Amenities
  • 143 reviews 8.2/10 Breakfast

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