Novotel Barcelona City 4 stars

Customer review rating (ALL Rating) 4.4/5 3,112 reviews

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Novotel Barcelona City - Image 1
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Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414, 08018 BARCELONA, Spain

Description

Hotel extras

  • Pool and 19 Rooftop Bar with incredible views of Barcelona

  • Family rooms (2 children stay free)

  • Free reserved parking

  • Restaurant open daily for lunch and dinner

  • 5-min. walk to Glòries metro station, good connections

Our accommodation(s)

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Hotel location

Novotel Barcelona City

Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414
08018 BARCELONA
Spain

GPS:41.404259, 2.191266

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT NOVOTEL BARCELONA

Try our market cuisine, with local products, with vegetarian and vegan options. Try our Chef's dishes, tapas, some of the best typical local specialties and our delicious homemade desserts.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,112 reviews

TripAdvisor Rating  4.0/5  4,937 reviews

Terrible not good value for money.

TripAdvisor rating 1.0/5

sindhubiju Friends getaway - TripAdvisor review

One of the worse hotels I have stayed in, in a long time. The key cards never work. Advertised wrongly as the they have a pool and sky bar and toiletries in the bath room. It is very basic. They have all the amenities but nothing is open. Not even the bath tub in the suites are functioning. To add to it the staff are quite unfriendly. Location is not that great either. I paid its 200 euros a night not good value for money either.

Dear Sindhubiju, Thank you for sharing your feedback regarding your recent stay at Novotel Barcelona City. We are deeply sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused. We understand your disappointment regarding our facilities on our rooftop, however, the information about the works was indicated on all websites during booking process. Barcelona is knowing a severe drought and for this reason, the authorities have been obligated to take action, and one of them is about the use of swimming pool. This is why the hotel choose this period to do the improvement works, in addition of the opening of the swimming pool which is on the 10th of May, when the weather is more enjoyable and that it can heat it. However, we are deeply sorry for the inconvenience caused. Regarding the functionality of the bathtub, we understand the importance of providing a fully operational and enjoyable experience for our guests. But again, because Barcelona is knowing a severe drought and local authorities have taken measures to prevent it from getting worse, we have to remove the bath stopper to encourage people to take a shower rather than a bath and therefore to use less water. However, you could still ask the reception to give you a bath stopper. We thank you for your understanding. About the toiletries in the bathroom we would like to let you know that in the suites, you can find extra amenities but also that the hotel is following a sustainable regulation. One of the focus is to collaborate with Rituals to offer you quality and only necessary products and therefore avoid monodosis products. However, if you are really in need of anything feel free to ask at the reception. Furthermore, we deeply regret to hear that you found our staff unfriendly. Hospitality and guest satisfaction are our top priorities. There is a few new members and interns in training in our staff which can explain the lack of professionalism. However, the information has been communicated to our employees to reinforce this point so that it doesn´t happen anymore in the future. We are sorry that you did not find our location accommodating as we are not far from the metro Glories or even from the Sagrada Familia or the beach by foot. Once again, we apologize for the inconveniences you experienced during your stay. Your feedback is invaluable to us as we strive to continuously improve the guest experience. We hope you will consider giving us another opportunity to exceed your expectations in the future. Warm regards Agathe F Guest Experience Assistant

Great Stay

Customer review rating 4.5/5

Eulalia Couples - Confirmed reviews ALL

Staff was wonderful and very attentive. The room was great and well maintained. Unfortunately, we were unable to access the roof top terrace since it was under maintenance. Look forward to our next visit.

Dear Eulalia, Thank you very much your review regarding your stay at the Novotel Barcelona City. It's always valuable for hotels to receive constructive feedback from guests to improve their offerings. We are glad that you enjoyed the experience from our room to our staff. We strive to offer you the best service possible, this is why the rooftop is under improvement works. We would like to let you know that the information is indicated on our website during the booking process, and even without the works the swimming pool will not be open until 10th of May 2024, when the weather in Barcelona is supposed to more enjoyable. Furthermore, with the severe drought that Barcelona is knowing local authorities could take measures to prohibit the use of it, and the hotel can not do anything about it. However, we understand your disappointment and we apologize for the inconvenient caused. Thank you again for sharing your experience, and we are looking forward to welcoming you again soon! Sincerely, Agathe F Guest Experience Assistant

The restaurant

TripAdvisor rating 5.0/5

Martina V TripAdvisor review

Excellent food, the staff was very friendly, helpful and delightful. The waiter Roger had everything under control. Paella from chef Ferran is something you must try.

Dear guest, Thank you for rating and commenting your experience at Novotel Barcelona City. We are pleased to learn that you had a great stay with us and that you particularly appreciated our restaurant offer and staff. We are looking forward to welcoming you again for a enjoyable stay! Best regards, Agathe F Guest Experience Assistant

Horrible stay

Customer review rating 0.5/5

Shih R. L. Families - Confirmed reviews ALL

The pullout sofa bed had pee stains, the sink drain was broken, the drawer was broken. We couldn’t use the hot tub or pool because it was too cold. I wouldn’t recommend this hotel for this price.

Amazing Travel

Customer review rating 5.0/5

Ivan L. Families - Confirmed reviews ALL

This is the first time to bring our kid a bit further away from home, Novotel provides all! From the bath tub for little one, to an amazing kids' play area. We all have a great rest after a long walking tour in the city. We will definitely come back again! And special thanks for Ivan from Reception to ask the taxi driver in the queue for child seat! most appreciated!

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Other web-users rate our hotel

  • 1,746 reviews 9.4/10 Location
  • 2,223 reviews 6.6/10 Room
  • 2,337 reviews 8.7/10 Service
  • 47 reviews 3.9/10 WiFi
  • 1,299 reviews 9/10 Breakfast
  • 764 reviews 7/10 Cleanliness
  • 616 reviews 8.2/10 Food
  • 76 reviews 2.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.