Novotel Madrid Center 4 stars

Customer review rating (ALL Rating) 4.6/5 4,735 reviews

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Description

Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

Our accommodation(s)

Hotel location

Novotel Madrid Center

O Donnell 53
28009 MADRID
Spain

GPS:40.421618, -3.672168

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EAT BAR

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,735 reviews

TripAdvisor Rating  4.0/5  2,628 reviews

Certificate of excellence 2023

Great facilities matched by the worst service ever

TripAdvisor rating 1.0/5

Conscioustraveller15 TripAdvisor review

This is the second time I have stayed at the Novotel Madrid Centre and I hope I never am put up in this hotel again. While facilities are good and the daily breakfast is sumptuous, their wifi and general hospitality and service is just awful..the staff are just complacent and don't care about looking after their guests. They simply don't respond to service queries and rudeness is the order of the day

Front desk didn't know how to generate the invoice

Customer review rating 2.0/5

Anwar W. Business - Confirmed reviews ALL

Hotel front desk weren't able to generate the invoice. This meant I needed to check with my work travel folks and return to the hotel who were then able to provide an invoice. This resulted in time loss.

Good Stay

Customer review rating 5.0/5

Elene Couples - Confirmed reviews ALL

I am very satisfied with my stay in this hotel. The staff is friendly and welcoming. The hotel is well located.

Good stay for marathoners

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

I stayed at this hotel for the RocknRoll Madrid Marathon and it was great how much they took care of runners. They set aside breakfast in a separate room and offered a pasta dinner (though I did not partake in that). The room was also a good size.

Customer review rating 4.5/5

Lucia Families - Confirmed reviews ALL

Very positive

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Other web-users rate our hotel

  • 1,901 reviews 9/10 Location
  • 2,349 reviews 7.4/10 Room
  • 2,453 reviews 9.2/10 Service
  • 53 reviews 5.4/10 WiFi
  • 1,301 reviews 8.7/10 Breakfast
  • 852 reviews 8.1/10 Cleanliness
  • 503 reviews 4.6/10 Value

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