ibis Madrid Alcala de Henares La Garena 3 stars

Customer review rating (ALL Rating) 4.4/5 1,222 reviews

Best price
guarantee
ibis Madrid Alcala de Henares La Garena - Image 1
ibis Madrid Alcala de Henares La Garena - Image 2
ibis Madrid Alcala de Henares La Garena - Image 3
ibis Madrid Alcala de Henares La Garena - Image 4
Antonio Suarez 8, 28802 ALCALA DE HENARES, Spain

Description

Hotel extras

  • Hotel located about 25 km from the IFEMA Madrid fairgrounds

  • Close to the historic center of Alcalá de Henares

  • Electric car chargers available

  • Next to the Roman archaeological site of Complutum

  • Snack bar with outdoor terrace

Our accommodation(s)

Hotel location

ibis Madrid Alcala de Henares La Garena

Antonio Suarez 8
28802 ALCALA DE HENARES
Spain

GPS:40.474087, -3.391576

Telephone
Fax +34 918 83 16 66

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Modern and casual decoration with comfortable swings and musical corner, the Be Smart Food snack bar is open 24/7 and has terrace where you can enjoy a cold beer or wine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,222 reviews

TripAdvisor Rating  3.5/5  37 reviews

Correct

TripAdvisor rating 3.0/5

qscofr1 Solo travel - TripAdvisor review

The room was lovely and big but the staff wasn't so friendly and power chargers for normal electric cars weren't working something is not nice. Free drink for silver/gold members is limited to soft drinks but Jo one inform in advance. It is well locates

PENOSO

TripAdvisor rating 1.0/5

Victor B TripAdvisor review

Estoy ahora mismo en el hotel,nos dan una habitación orientada a toda la solana que hace hoy,,,el aire no tira nada,,,,llamas a recepción y la contestación es que ponga el aire acondicionado a partir de las 21:00,,,,perdona????.,y el resto del día a 35° en la habitación???? PENOSOOOO¡!! P.D,,, Una vez nada más,,,,Santo Tomás 🤦🏼‍♂️

Good stay.

Customer review rating 4.0/5

Luis Families - Confirmed reviews ALL

Everything was fine. The towels are too thin.

A noisy night

Customer review rating 3.0/5

Kamran Business - Confirmed reviews ALL

I had a ridiculous room , The sound of 😴😴😴 another room came and I didn't sleep at all, Please be careful in building your hotel 🤨 / The EV car charging did not work / Very old and poor quality towels.

Dear KAMRAN , Thank you for taking the time to tell us about your experience at the ibis Madrid Alcala de Henares La Garena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Vicente Direccion ibis Alcala de Henares La Garena

Small things detracted from the stay

Customer review rating 3.0/5

Marie P. Couples - Confirmed reviews ALL

Paper cups, are these really necessary? Do patrons really break so many glasses? Glasses are even more eco-friendly! It's horrible drinking water out of paper.

Dear MARIE ELAINE , Thank you for taking the time to tell us about your experience at the ibis Madrid Alcala de Henares La Garena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We inform you that our hotel has a 24-hour reception and you can ask our staff for glasses more adapted to your preferences as well as more towels. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, NAtalia Vicente Manager ibis Alcala de Henares La Garena

In partnership with TripAdvisor

Other web-users rate our hotel

  • 350 reviews 8.8/10 Location
  • 602 reviews 6.6/10 Room
  • 544 reviews 8.9/10 Service
  • 9 reviews 9.6/10 WiFi
  • 261 reviews 7.5/10 Cleanliness
  • 200 reviews 8/10 Breakfast
  • 127 reviews 8.2/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Alcala De Henares
Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.