Mercure Edinburgh City Princes Street Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 1,044 reviews

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Mercure Edinburgh City Princes Street Hotel - Image 1
Mercure Edinburgh City Princes Street Hotel - Image 2
Mercure Edinburgh City Princes Street Hotel - Image 3
Mercure Edinburgh City Princes Street Hotel - Image 4
Princes Street, EH2 2DG EDINBURGH, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200 meters from Edinburgh Waverley Station. Edinburgh Airport, just 6 miles away.

  • Nearby Edinburgh Castle and Scottish National Gallery

  • Scott's on Princes Street restaurant features local Scottish dishes with a modern twist.

  • Outstanding views of Princes street Gardens and the Old Town

Our accommodation(s)

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Hotel location

Mercure Edinburgh City Princes Street Hotel

Princes Street
EH2 2DG EDINBURGH
United Kingdom

GPS:55.952573, -3.194425

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

SCOTTS ON PRINCES STREET

Scotts on Princes Street pairs excellent Scottish cuisine with a modern twist alongside warm and welcoming staff. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,044 reviews

TripAdvisor Rating  3.5/5  3,578 reviews

Upgrade the WiFi network

TripAdvisor rating 2.0/5

Sway_MC Business - TripAdvisor review

Stayed here for business. Expected to get some work done, but that was not the case. WiFi connection is largely unusable and the hotel’s internal network is in desperate need of an upgrade or better routing settings applied. I ran a speed test - and whilst speeds are average at best, the ping/latency times are abhorrent. An average ping of 224ms with a peak of 779ms on download and average 579ms and peak of 2578ms on upload… we are talking about a user experience of a dial-up connection from the 1990’s! Totally unusable for anything that isn’t plain text reading: forget YouTube, social media, work, etc. Mobile phone coverage in the room is useless - I literally had to step out to the street for anything data related. Unacceptable in 2024. Went to bed very early because of nothing to do due to the unusable internet connection. Half an hour later, the fire alarm goes off and the hotel is fully evacuated with the fire brigade in attendance. No explanation or follow up from staff. During the evacuation they were more interested in twiddling around on their phones (presumably this was a rare opportunity for their phones to connect to the outside world, being out in the street) rather than attending to guests during the evacuation. (25/06) Thankfully one more night here left then I will be back to the real world from the Bronze Age…

Dear Sway_MC. Thank you for taking the time to provide detailed feedback regarding your stay. We sincerely apologize for the issues you experienced with our WiFi network. We understand how crucial a reliable internet connection is, especially for business purposes. Please be assured that we are actively working on upgrading our network to ensure a better experience for all our guests. I would like to take this opportunity to apologise for any inconvenience you may have experienced when the fire alarm was activated. The safety & security of our Guests is our number one concern, the fire alarm is precautionary, it is designed to save lives and alerts us to any potential safety issue so that we may activate our emergency procedures. We appreciate your patience and understanding and hope to provide you with an improved experience in the future. Kind regards.

Great location

Customer review rating 4.0/5

David M. Friends - Confirmed reviews ALL

The Mercure Edinburgh City is located on Princes Street, directly in the heart of the Georgian New Town. The property has undergone an extensive upgrade to many of the guest rooms and public areas.

Dear David M., Thank you for your review. We're pleased you enjoyed our superb location on Princes Street, in the heart of the Georgian New Town. We are currently upgrading our WiFi as part of our ongoing renovations, and we plan to introduce air conditioning soon for added guest comfort. Your feedback on our helpful and cheerful staff is greatly appreciated. Your insights are valuable as we work towards enhancing our hotel's three-star standards. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Vicki Guest Services Team

Superb location……staff was good

Customer review rating 3.5/5

Anu A. Friends - Confirmed reviews ALL

Everything was good but somethings need looking into Like the exhaust was not working in our bathroom But overall we had a good experience

Dear Sandeep P A., Thank you for your feedback. We appreciate your positive comments on our superb location and staff. We apologise for the issue with the bathroom exhaust and will address it promptly to ensure a better experience next time. We're glad you overall enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Vicki Guest services team

Well located but lack of amenities.

Customer review rating 3.0/5

Raymond C. Families - Confirmed reviews ALL

Hotel location is near to train station which is good. However, there isn’t any water point in the hotel to refill our water in the evening and instead we were offered to purchase water from the restaurant. End up we went over to St James Quarter to refill our water bottles. The fan in the room was very noisy. We appreciate if you can replace with a quieter fan. The toilet bathing area has bad layout. There isn’t any door or shower curtain to block the water from showing to the toilet floor.

Dear Raymond Yeow Hoe C., Thank you for your review. We appreciate your positive comments about our hotel's central location near the train station. We apologise for the inconvenience regarding the lack of water points. We regret that you were not informed that our bar can refill your water bottles; I will pass this on to our food and beverage team to prevent any further occurrence. Additionally, we apologise for the noisy fan in your room. Your feedback on the bathroom layout and breakfast variety is duly noted and will be considered for improvement. We will also look into providing assistance with bags on the ground floor. Your insights are valuable to us as we strive to enhance our guests' experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Vicki Guest Services Team

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

The President Hotel is in a very good location …..handy to Russell Square station and also within walking distance of most areas. Rooms very comfortable and staff obliging. A great stay while in London.

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Other web-users rate our hotel

  • 2,173 reviews 9.6/10 Location
  • 2,839 reviews 5.4/10 Room
  • 1,834 reviews 8.7/10 Service
  • 205 reviews 2/10 WiFi
  • 1,193 reviews 3.9/10 Comfort
  • 1,013 reviews 8.7/10 Breakfast
  • 954 reviews 2.9/10 Vibe
  • 775 reviews 5.1/10 Cleanliness

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