Mercure Lille Roubaix Grand Hotel Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 476 reviews

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Mercure Lille Roubaix Grand Hotel Hotel - Image 1
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Mercure Lille Roubaix Grand Hotel Hotel - Image 3
Mercure Lille Roubaix Grand Hotel Hotel - Image 4
22 avenue Jean Lebas, 59100 ROUBAIX, France

Description

Hotel extras

  • Reinforced health protocol with our ALLSAFE certification

  • Art Deco Building

  • Bright and air-conditioned rooms, NUXE products

  • 328 yard walk from La Piscine Museum and 15 mins by Metro to downtown Lille

  • Catering with fresh, homemade dishes

Our accommodation(s)

Hotel location

Mercure Lille Roubaix Grand Hotel Hotel

22 avenue Jean Lebas
59100 ROUBAIX
France

GPS:50.692593, 3.170813

Telephone
Fax +33 3 28 52 45 45

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE VIEIL ABREUVOIR

The restaurant welcomes you from Monday noon to Friday noon closed on Friday evenings, weekends and public holidays. We offer gourmet, regional and seasonal cuisine; we also recommend our market menu.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  476 reviews

TripAdvisor Rating  4.0/5  464 reviews

Room was very noisy room and evening meal very poor

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Not a good experience. I had a room which looked out over the main road and it was very noisy and did not sleep well. We had an evening meal in the hotel. The choice was very limited and the food very poor. My dessert was not cooked properly so I could not eat it. There is no water or other drinks in the room.

Dear Mrs North, Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix - Grand Hôtel. We are concerned by your comment regarding the restaurant, after consulting our dining room team, we did not have any negative feedback on the evening of your dinner. Finally regarding the room, after several stays in our establishment we would like to remind you not to hesitate to specify your room allocation preferences before your arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon - Service commercial

Thought we were staying in Lille, not Roubaix!

TripAdvisor rating 3.0/5

S3416TOmd Families - TripAdvisor review

I'm expecting to be in Lille, but you're not as it's a satellite town 30 mins away. So the building was nice, and the restaurant downstairs was decent when open as not 7 days a week, so please check. We found the staff to be very helpful, which was in stark contrast to some reviews. Now, some key considerations to factor they do have a small car park below hotel but not east to get in or out with a 40-degree slope and height restriction, The locality is anything but touristy, although the cafe next door is full of locals with quite an Arabic vibe. Lots of petty crime nearby, so be careful we witnessed a few issues during our stay. There are lots of fast food joints nearby, and a few mins walk is the metro statio , which does take you straight into Lille in 30 mins or so. We had an okay stay, but tbh if we could have, we would rather have stayed in Lille and thought that's where we booked.

Well located. Very helpful staff. Great meal.

Customer review rating 4.5/5

Julie S. Couples - Confirmed reviews ALL

We had to book a room at short notice for one night. Michel on reception was excellent, very considerate and helpful.

Staff very friendly and helpful, nice hotel

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

On arrival the staff were great and helped us check in. Very friendly and relaxed atmosphere - no complaints.

Dear CAMERON W., We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix - Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon - Service commercial

Good spot if you have to be in Roubaix

TripAdvisor rating 3.0/5

ChicaGuarani Couples - TripAdvisor review

The hotel is in a lovely old building with interior decor in keeping with the style. The staff are very helpful, but they are overstretched. The hotel is centrally located a short walk from the metro2 line and the SNCF train. I'd recommend the train, although less frequent the metro is overcrowded like nothing I've seen elsewhere, including Paris. The bed was comfortable, but there was only one pillow per person which made for a less comfortable sleep. The room was quiet and no street noise from outside could be heard. Roubaix has not a lot to offer as a town, and we struggled to find anywhere for dinner open in the evening as a lot seemed to close mid-week. The hotel has a restaurant but the menu is limited in choice so it didn't suit us, which was disappointing. If I needed to be in Roubaix for some particular reason I'd stay here again, but I wouldn't recommend it as a tourism stop.

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Other web-users rate our hotel

  • 154 reviews 6.4/10 Location
  • 307 reviews 5.8/10 Room
  • 289 reviews 8.5/10 Service
  • 125 reviews 6.9/10 Breakfast
  • 102 reviews 5/10 Food
  • 92 reviews 6.1/10 Cleanliness
  • 47 reviews 3.3/10 Value
  • 6 reviews 3.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.