ibis budget Antwerpen Port

Customer review rating (ALL Rating) 4.0/5 410 reviews

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Luithagen Haven 6A, 2030 ANTWERPEN, Belgium

Description

Hotel extras

  • Located in harbour district

  • Free parking and free WiFi

  • Easy access from highway and located outside the LEZ-zone

  • Recently renewed bedding

  • We have been awarded the ALLSAFE cleanliness and prevention label

Our accommodation(s)

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Hotel location

ibis budget Antwerpen Port

Luithagen Haven 6A
2030 ANTWERPEN
Belgium

GPS:51.268066, 4.400653

Telephone
Fax +32 3 544 92 84

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Bar & Brasserie Foodsquare

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Just next doors, at Bar and Brasserie Foodsquare in Novotel, you can enjoy a delicious dinner. On the menu with changing seasonal flavours, you will find international classics and house specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  410 reviews

TripAdvisor Rating  3.5/5  391 reviews

Disappointing

Customer review rating 3.0/5

Ann Couples - Confirmed reviews ALL

Lobby area far too warm, needed air conditioning on or higher setting. On waking the next morning ceiling of room had a lot of flies, about 20 of them. We sleep with window open as dry air conditioning in small room overnight makes my husbands cough worse, then unable to sleep. When I woke I was covered with midge or fly bites or bed bug bites, to the point of both my arms absolutely covered, and my husbands arms affected but not as bad . Unable to locate staff on reception that morning to alert them to the issue we had. Poor choice of breakfast items, and what was there not replenished, and also open to flies. When we stayed last year there were no problems, that's what influenced our decision to stay again, unfortunately we may not be staying again.

Dear Ann, We appreciate your feedback. We are truly sorry to hear that your recent stay was not reflective of the high standards we strive to uphold. We understand that a comfortable lobby temperature is essential and we apologize if this was warmer than you would have liked upon arrival. Regarding your comments regarding insects, we recognize that our proximity to the port area can invite natural elements, especially when windows are left open. We apologize for any inconvenience and will continue with our efforts to mitigate such issues. Moreover, we regret to hear that our breakfast offerings did not meet your expectations. We value the importance of starting the day with a satisfactory meal and have noted your comments in this regard. Our team is generally known for their attentiveness and readiness to assist guests at any time, and we will certainly be addressing these matters internally to ensure that our guests always feel supported and well-informed during their stay. We would be grateful for the opportunity to better serve you in the future. Warm regards, Marc Martens, Directeur

Well Located and good stay

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Well located and good stay, friendly employees. The room was clean.

Dear Guest, Thank you for this feedback on your recent stay. It is delightful to hear that our location met your expectations and provided convenience during your visit. Our team is also thrilled to receive your compliments on their friendliness, as delivering exceptional service is at the heart of what we aim for. Moreover, we take pride in the cleanliness of our rooms and are glad that this aspect contributed positively to your stay experience. We strive to maintain the highest standards and your remarks affirm our dedication to our guests. We look forward to welcoming you back on a future occasion. Best wishes, Marc Martens, Directeur

less than expected

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Too many insects No chair for hanging on clothes No place to put towel after using No place for putting toiletries. Carton cups instead of glass. Not possible to keep any light on for during the night. No hairdryer

Dear Guest, We really appreciate your feedback. We regret to hear about the inconvenience caused by the presence of spiders and mosquitos in your room. Our location in the port area does bring us closer to nature, which unfortunately includes these insects. As for the absence of chairs, our room design includes two stools to align with the Ibis Budget brand standards, aiming for simplicity and space efficiency. We understand the importance of having a place to hang clothes and towels, and a place toiletries. While we do provide specific amenities to meet our brand's value proposition, we will certainly take your feedback into consideration for future improvements. Additionally, for safety reasons, our windows are designed not to open fully, and our rooms are equipped with an air freshness system that is centrally regulated. Moreover, we provide carton cups as a part of our commitment to sustainability. We apologize if these did not meet your expectations. For future stays, we do have hairdryers available at the reception desk for our guest's convenience. We value your input on our room amenities and appreciate your understanding that certain aspects are designed to fit within the Ibis Budget brand experience. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Marc Martens, Directeur

Price QUALITY very satisfied

Customer review rating 4.5/5

Stefan V. Business - Confirmed reviews ALL

a good and efficient experience

Dear Stefan, Thank you for taking the time to provide your feedback. We are delighted to hear that you found the price quality to be very satisfactory and that your overall experience was positive. Our team takes pride in offering clean and well-maintained accommodations, and we are pleased that this was reflected during your visit. However, we regret to hear that the speed of our internet connection did not meet your expectations. We continuously strive to provide excellent services and we understand there is always room for improvement; we will certainly consider your feedback in this area. We hope to welcome you again. Best wishes, Marc Martens, Directeur

Cleanless

Customer review rating 1.5/5

Omer K. Couples - Confirmed reviews ALL

Our room is dirty every wall has a mosqiuto blood and smashed mosqiuto. Lavatory and bathroom is dirty.

Dear Omer, Thank you for taking the time to share your review. We regret to hear that certain aspects of your stay did not meet your expectations. While we are pleased to provide a 24-hour reception and free Wi-Fi, we understand that there are areas where you felt our service could be enhanced. We endeavour to offer a comfortable stay, and we are disheartened to learn that your experience with our reservation team was not as courteous as we strive for it to be. Additionally, we take note of your comments regarding the comfort of our beds and the cleanliness of the room. While our showers are designed with glass doors as per our brand standard, we are continuously seeking ways to enhance our guest's comfort and have noted your comments. We are situated in a port area, and while we try our best to manage nature's elements, we apologize for any inconvenience caused by mosquitoes during your stay. Please rest assured that we have measures in place to ensure the cleanliness and maintenance of our facilities. Our hotel aims to provide a quiet and comfortable environment and we appreciate you bringing these matters to our attention. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Marc Martens, Directeur

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Other web-users rate our hotel

  • 585 reviews 7.6/10 Location
  • 1,017 reviews 4.6/10 Room
  • 662 reviews 8.6/10 Service
  • 32 reviews 6.8/10 WiFi
  • 627 reviews 4/10 Comfort
  • 478 reviews 6.5/10 Breakfast
  • 438 reviews 5.1/10 Cleanliness
  • 391 reviews 8.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.