ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.4/5 472 reviews

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Description

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

Our accommodation(s)

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Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  472 reviews

TripAdvisor Rating  4.5/5  1,072 reviews

Certificate of excellence 2024

Good stay

Customer review rating 5.0/5

Danny Business - Confirmed reviews ALL

Mrs. Melinda Liem and the teams has provided good experience for the stay. Thank you.

Dear Danny G., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback, especially Melinda. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

good service

TripAdvisor rating 5.0/5

Go11515743537 TripAdvisor review

Ibis surabaya city center is my family since a year ago. been a few times stayed here and always got a wonderful experiences. thank you Melinda in front office that always greet our famuily as well. for sure we will comebact to stay here if we visit surabaya

Dear Go11515743537, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Mantap

TripAdvisor rating 5.0/5

Trail16419569879 TripAdvisor review

Ibis surabaya city center is one of branded hotel in center of surabaya. Has a wonderful room, friendly staff and good location for hunt some food or even for shopping. Ms. Melinda assist me during my stay. I am a Accor membership and i am so glad that ibis staff was so nice and helpful, keep it up for ibis surabaya city center. Nice hotel and nice service

Dear Trail16419569879, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Wonderful!

TripAdvisor rating 5.0/5

Edwin J TripAdvisor review

Great place, Melinda has been very helpful and accomodating. She make sure all of my concerns are settled. Love the facilities in the hotel and all of the friendly hospitality in the hotel. The service is quick anda efficient. The hotel is well located.

Dear Edwin J, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Strategic located, well done

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Improve variant for the breakfast

Dear Nadia Nur Putri, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive feedback. I will share your comments with our team, especially to our Executive Chef. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

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Other web-users rate our hotel

  • 356 reviews 9.3/10 Location
  • 791 reviews 7.3/10 Room
  • 844 reviews 9.2/10 Service
  • 28 reviews 8.5/10 WiFi
  • 594 reviews 8.8/10 Food
  • 456 reviews 7.9/10 Cleanliness
  • 286 reviews 8.2/10 Breakfast
  • 7 reviews 0/10 Bar

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