Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 3.9/5 622 reviews

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telephone
Fax +61 7 4031 2298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  622 reviews

TripAdvisor Rating  3.5/5  92 reviews

Well located but amenities,facilities and food are average

Customer review rating 1.5/5

Kosh Families - Confirmed reviews ALL

Stayed for 2 nights and booked 2 rooms as 5 of us. The internet on the floor we had a room was not working - so after one night we had to move. There are no hand or face towels in the room. They have an espresso machine but only 2 pods per stay !! Had breakfast at the restaurant which I thought was very basic. The croissant and muffins were from a packet and stale. The corn flakes was soft . I did not try the hot breakfast . They did not have parking on site - and the 3 spots that had is used by the staff - but if guest pay $25, one of the spots could be made available. Having said this - the staff were very pleasant and apologised constantly. There was nothing they could do - it was the management that let them down . Overall very disappointing stay for the money spent

Dear KAUSHIK H., Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns

Good stay

Customer review rating 4.5/5

Rhonda Couples - Confirmed reviews ALL

Nice hotel friendly staff

Dear RHONDA G., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also apologize for the issues you experienced during your stay. Rest assured, we will strive to improve for next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns

Awesome room, new and clean!

Customer review rating 5.0/5

Harry Business - Confirmed reviews ALL

Smooth check in, awesome loft room with a bath! Great fittings and comfy bed.

Dear HARRISON P., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns

Close to airport

Customer review rating 4.5/5

Ruth Solo - Confirmed reviews ALL

I liked: Comfortable beds Off street parking Food and restaurant options Polite and helpful staff who listen.

Dear Ruth, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Cairns Team

Friendly staff and great location.

Customer review rating 4.5/5

Donald L. Solo - Confirmed reviews ALL

It was an enjoyable stay, with all that I required met by those at hotel.

Dear Donald, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Cairns Team

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Other web-users rate our hotel

  • 354 reviews 8.3/10 Location
  • 565 reviews 5.9/10 Room
  • 465 reviews 7.2/10 Service
  • 49 reviews 3.2/10 WiFi
  • 260 reviews 4.8/10 Cleanliness
  • 118 reviews 6/10 Value
  • 101 reviews 5.6/10 Breakfast
  • 100 reviews 6.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.