Mercure Hotel Hamburg Mitte 4 stars

Customer review rating (ALL Rating) 4.5/5 1,151 reviews

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Mercure Hotel Hamburg Mitte - Image 1
Mercure Hotel Hamburg Mitte - Image 2
Mercure Hotel Hamburg Mitte - Image 3
Mercure Hotel Hamburg Mitte - Image 4
Schroederstiftstr. 3, 20146 HAMBURG, Germany

Description

Hotel extras

  • Privileged setting in the city center, within the Hamburg exhibition complex (HMC) and CCH

  • Relax bar with street food, beer and wine

  • Relax Bar serving beer and wine

  • Quiet meeting area with terrace

Our accommodation(s)

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Hotel location

Mercure Hotel Hamburg Mitte

Schroederstiftstr. 3
20146 HAMBURG
Germany

GPS:53.564471, 9.977163

Telephone
Fax +49 40 450691000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - DRINKS & YOU

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,151 reviews

TripAdvisor Rating  4.0/5  847 reviews

Well located, good stay, light on the water.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I had a fabulous stay - the breakfast buffet was diverse and delicous and the rooms entirely ok at the price. What however got me, was that I didn't get topped up on my water after day 1 and the coffee and tea were only restocked very randomly - I was there 7 nights. helpful staff.

Overall bad experience

Customer review rating 1.5/5

Aj Business - Confirmed reviews ALL

Requested for twin bed, gave a single bed Had requested for late check out but was rejected without even checking Room pantry was not washed and had previous customer’s wrappers Room toilet was not cleaned up with toilet brush in the toilet bowl Food was good but the staff topping up the food had a rude attitude, not sure if it is due to workload Will not be returning to this again

Dear Jun Long A., thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saskia Hahn Front Office Manager

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Customer review rating 3.5/5

Jesus Business - Confirmed reviews ALL

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Dear Solano R., thank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Hotel Hamburg Mitte. Yours sincerely, Saskia Hahn Front Office Manager

Well located, clean, friendly staff

Customer review rating 4.5/5

Colin D. Business - Confirmed reviews ALL

Very comfortable

Dear Colin D., we very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Hahn Front Office Manager

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Customer review rating 4.5/5

Al-green M. Business - Confirmed reviews ALL

Stay was good!

Dear M., we very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Hahn Front Office Manager

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Other web-users rate our hotel

  • 654 reviews 8/10 Location
  • 758 reviews 7.4/10 Room
  • 741 reviews 9.2/10 Service
  • 14 reviews 7/10 WiFi
  • 510 reviews 8.6/10 Breakfast
  • 410 reviews 5.1/10 Comfort
  • 351 reviews 8.9/10 Cleanliness
  • 165 reviews 3.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.