Mercure Hotel Berlin City 4 stars

Customer review rating (ALL Rating) 4.5/5 3,158 reviews

Best price
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Mercure Hotel Berlin City - Image 1
Mercure Hotel Berlin City - Image 2
Mercure Hotel Berlin City - Image 3
Mercure Hotel Berlin City - Image 4
Invalidenstrasse 38, 10115 BERLIN, Germany

Description

Hotel extras

  • Hotel parking garage with direct hotel access

  • Varied breakfast buffet. In summer also in the garden

  • Modern rooms with air conditioning facing the courtyard

  • Functionally equipped conference rooms for 150 attendees

  • Regionally-inspired cuisine with changing dishes

Our accommodation(s)

Hotel location

Mercure Hotel Berlin City

Invalidenstrasse 38
10115 BERLIN
Germany

GPS:52.53024, 13.381882

Telephone
Fax +49 30 30826100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS & YOU

In our restaurant RELAX Food, Drinks & You, you'll find changing, regional and international dishes. Enjoy a selected wine pairing from the Mercure wine selection. Bon appetit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,158 reviews

TripAdvisor Rating  4.0/5  1,870 reviews

Certificate of excellence 2023

A typical boring but clean business hotel in the city center of Berlin. It’s central Location is a big plus

TripAdvisor rating 3.0/5

robertlI2816QQ Friends getaway - TripAdvisor review

There’s Nothing special to Mercure Hotel City Berlin. A clean and very boring business hotel nearby Berling Central Station. Circa 2 km towards Unter den Linden & Brandeburger Tor. So the location is great. preset expensive but that goes for all Berlin city center hotels.

Worst experience ever in 4 star hotel / Accor

Customer review rating 2.5/5

Vanessa N. Couples - Confirmed reviews ALL

- I booked the room for 2, but in the 1st day when we checked in, they arranged only 1 pillow + 1 blanket for 1 guest. Once we called to the reception and politely asked for one more blanket, they instead of bringing it to our room, they told us have to go down to pick it at the reception. I had to do that. - That night, right when I showered, I realized that they also prepared only 1 bath towel set and my partner had used it. I was already in the shower room, and I didn't call to the reception to ask for one more towel set, because it would be very inconvenient for me at that time if they again required me must go down to the reception to pick it, as same as they did with the blanket. I had been suffered to use the same towel with my partner that it got wet after his using. - The next day, when we were about to go out, I allowed the maids get into my room to clean it few minutes before we left... It meant they saw that we both have been staying there, but they again provided only one set of towel in shower room for only one person uses. In addition, I left them a power card and I placed 2 pairs of my shoes very tidy & neat, but when I came back, they took my power card away from the switch divide & my shoes were messed. That showed they actually had cleaned my room with the vacuum & I appreciated for that, but I don't understand what's wrong with the standard procedures of housekeeping training. - When I called to the reception to ask (again) for one more towel set and the power card, I also complained dissatisfiedly to him about the trouble that had occurred, the receptionist soon brought towel & power card to my room with a coupon of drinks as an apology for all had happened. I appreciated the way how they handle the trouble. - The key card was often error when opening the door. I stay 2 nights but had to go 3 times to the reception to reset it. What an annoying. One receptionist explained us that if we place the keycard with other credit cards or driving license card with chip, that will make the keycard error. (I'm a low-tech person but I never ever heard about this, also I did that with many hotel keycards in my life, it never happen like that). - I was surprised that there's no mini fridge in 4 star hotel room. Compliment: - The hotel is clean, bright in convenient location. - The receptionists are very friendly & fast reaction. - The bar served great cocktails & wine.

Dear Vanessa, Thank you very much for your detailed feedback regarding your recent stay at Mercure Hotel Berlin City. We sincerely apologize for the inconveniences you experienced with the room facilities and housekeeping service. Be assured that we will address these issues with our team to ensure that such oversights do not occur again. Upon reviewing your reservation, we have noted that you booked a Queensize room with us. According to the room description and image on our website, you can see that the room is equipped with only one duvet. Naturally, if the room is sold as a double room, you can expect it to be equipped for 2 persons in terms of towels. We apologize sincerely for this mistake. We appreciate your understanding and patience during these inconveniences. We are pleased to hear that you appreciated the convenient location of our hotel and the friendliness of our staff. Your positive comments regarding cleanliness and service quality are highly valued. Please note that we do not have minibars in the rooms, but our team is always available to assist with any special requests. Kind regards, Bettina Schmidt General Manager

Perfect stay

Customer review rating 5.0/5

Liz Friends - Confirmed reviews ALL

This was a perfect experience from the moment we arrived and checked in. The reception staff were always very helpful, as were the restaurant staff. The rooms had everything we needed. They were well-lit and quiet.

Dear Liz, Thank you for your kind words! We are delighted to hear that you had a perfect stay with us. Our team is dedicated to ensuring a seamless experience for all our guests. We look forward to welcoming you back! Best regards Bettina Schmidt General Manager

Walking distance to most attractions, if not, a tram right out front

Customer review rating 3.5/5

Janette Couples - Confirmed reviews ALL

We had a pleasant stay, nothing outstanding. Hotel was about 1km the central train station we arrived at if we’d know (done some research) we could have caught the tram right to the front of the hotel, just 2 stops. The underground trains are also very close by. EURO24 was on while we were there and the hotel bar had themed dishes based on teams. It was a fun idea.

Dear Janette, Thank you for sharing your feedback. We are glad to hear that you found our hotel conveniently located near most attractions and public transportation. We appreciate your comments about our themed dishes during EURO24. We regret that your stay was not exceptional, and we will strive to improve in the future. Regarding the proximity to the central train station, we recommend checking our website for detailed transportation information. We hope to welcome you back for an even better experience. Best regards Bettina Schmidt General Manager

Good stay

Customer review rating 4.0/5

Alex G. Couples - Confirmed reviews ALL

No issues really. Were given single beds instead of a double and the aircon could be better but overall enjoyed the stay and would stay again. Good transport links nearby.

Dear Alex, Thank you for your positive review. We appreciate your feedback regarding the single beds and air conditioning. We are glad you enjoyed your overall stay and the convenient transport links. We look forward to welcoming you back. Best regards Bettina Schmidt General Manager

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Other web-users rate our hotel

  • 1,701 reviews 9.5/10 Location
  • 2,028 reviews 6.9/10 Room
  • 1,862 reviews 8.9/10 Service
  • 150 reviews 5.1/10 WiFi
  • 1,048 reviews 8.7/10 Breakfast
  • 1,020 reviews 5.1/10 Comfort
  • 961 reviews 7.4/10 Cleanliness
  • 15 reviews 0.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.