Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.2/5 7,979 reviews

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Sofitel Sydney Wentworth, 61 101 Phillip Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Located in the heart of Sydney CBD

  • A historically significant building

  • The epitome of grandeur and elegance

  • Unique central garden courtyard

  • Conference and events venue for 1,100 delegates

Our accommodation(s)

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Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Telephone
Fax +61 2 9228 9133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  7,979 reviews

TripAdvisor Rating  4.0/5  6,669 reviews

Great Concierge! Very comfortable beds. The noise of the construction was loud, and the cafe was ok.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

We tried to enjoy the lounge on our check-in day, but it seemed apparent that stopping in to have a cup of coffee and a nibble was not possible. We weren't hungry enough for a full buffet, and there was no other offerings to sit and relax. Otherwise, the hotel was lovely.

Bonjour Mrs T., Thank you for taking the time to share your feedback about your recent stay at the Sofitel Sydney Wentworth. We are delighted to hear that you found our concierge service excellent and our beds very comfortable. I apologize for the inconvenience caused by the construction noise. We understand that this can be disruptive and appreciate your patience during this period. Additionally, I regret that the café did not meet your expectations and that the lounge offerings were not suitable for a light snack and a coffee. Your comments will be shared with our team to explore how we can better accommodate guests looking for a more relaxed setting with lighter options. Despite these issues, we are pleased to know that you found the overall experience at our hotel lovely. Your feedback is invaluable in helping us improve our services and facilities. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you once again for your understanding and feedback. Warm regards, Elisabeth Ganzin Front Office Supervisor Sofitel Sydney Wentworth

Very poor experience

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

When booking online there is no mention of the extensive renovations and low service levels being provided, really poor experience. Also room booked wasn't the one provided.

Bonjour Mr P., I sincerely apologize for the disappointing experience you encountered during your recent stay at the Sofitel Sydney Wentworth. Your feedback regarding the lack of information about our ongoing renovations and the discrepancy with the room you booked is deeply concerning to us. We understand the importance of transparency, and it is regrettable that you were not informed about the renovations prior to booking. I assure you that we are reviewing our communication processes to ensure such oversights do not occur in the future. Regarding the room discrepancy, I apologize for any inconvenience caused. Your comments will be addressed with our team to prevent similar issues from happening in the future. Once again, I apologize for the inconvenience and disappointment you experienced. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. Warm regards, Elisabeth Ganzin Front Office Supervisor Sofitel Sydney Wentworth

Renovations - I was not pre informed at time of booking

Customer review rating 1.0/5

Jonathan Business - Confirmed reviews ALL

The hotel is in a great location, but to be completely transparent, this property should not currently be open for paying customers. The renovations will be a welcome enhancement, but I don't wish to stay in a hotel under such heavy renovation. No open restaurants, no bar, no formal lobby or taxi rank at entrance...the list goes on. Ordering room service the waiter didn't even bring my food tray into my room and instead handed me the tray out in the lobby. It reminded me of a covid hotel. When I checked in I was informed I had been granted a complimentary room upgrade.... from what, the broom cupboard? The room was sub-par. I was not informed of the renovations and the curtailed service levels at time I made my booking...had I known, clearly, I would not have stayed. The property needs to be closed until the renovations are completed. Extremely disappointing overall.

Bonjour Mr Robert, Thank you for sharing your candid feedback regarding your recent stay at the Sofitel Sydney Wentworth. I deeply regret that your experience did not meet your expectations due to the ongoing renovations and the lack of communication about them at the time of booking. I apologize for the numerous inconveniences you faced, including the closure of our restaurants, bar, and the lack of a formal lobby and taxi rank. It is clear that these disruptions significantly impacted your stay, and I am truly sorry for any frustration this caused. Your comments about the room service delivery and the room quality are concerning. This is not reflective of the high standards we strive to maintain. I will be addressing these issues with our team to ensure improvements are made. We understand that transparency about our current situation is essential, and your feedback highlights the need for better communication with our guests. I apologize that you were not informed about the renovations and the limited services at the time of booking. This should not have happened, and I appreciate you bringing it to our attention. Please know that your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back once our renovations are complete so you can experience the true Sofitel luxury. Warm regards, Elisabeth Ganzin Front Office Supervisor Sofitel Sydney Wentworth

Persisting while the renovations are underway

Customer review rating 4.0/5

Chris T. Business - Confirmed reviews ALL

I like the location of the hotel and the staff are pleasant but the disruption to services and lack of consistency while they are refurbishing the hotel are getting to me. No bar or restaurant for evening meals and drinks being my main complaint.

Bonjour Mr T., Thank you for sharing your feedback about your recent stay at the Sofitel Sydney Wentworth. We appreciate your kind words about our convenient location and pleasant staff. I apologize for the disruptions and lack of consistency you experienced due to our ongoing renovations. We understand the inconvenience of not having a bar or restaurant available for evening meals and drinks, and I regret that this impacted your stay negatively. Please be assured that we are working diligently to complete our refurbishments and restore all services as soon as possible. Your patience and understanding during this time are greatly appreciated. Thank you for choosing Sofitel Sydney Wentworth. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience. Warm regards, Elisabeth Ganzin Front Office Supervisor Sofitel Sydney Wentworth

Good location

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Neat and tidy room, good location. Nice staff

Bonjour Mrs L., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Ganzin Front Office Supervisor Sofitel Sydney Wentworth

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Other web-users rate our hotel

  • 1,701 reviews 9.3/10 Location
  • 3,567 reviews 6.2/10 Room
  • 3,897 reviews 7.9/10 Service
  • 37 reviews 7.6/10 WiFi
  • 1,443 reviews 5.1/10 Comfort
  • 1,344 reviews 3.8/10 Amenities
  • 915 reviews 6.9/10 Breakfast
  • 889 reviews 6.6/10 Cleanliness

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